Head of Workplace (m/f/x)
hace 8 horas
Barcelona
ppAs the European market leader in the laboratory diagnostics sector, the bSYNLAB group /b has been operating within a strong international network of laboratory doctors and specialists since 2010. Approximately 24.000 employees in 22 countries dedicate their efforts in laboratory diagnostics to human medicine. /p h3Responsibilities: /h3 ul liLead, manage, and develop a global Workplace team of 11 employees across different countries and time zones. /li liDefine clear roles, responsibilities, objectives, and performance expectations within the team. /li liDrive team transformation, including capability building, upskilling, accountability, and operational ownership. /li liEstablish a strong culture of ownership, collaboration, transparency, and continuous improvement. /li liFoster a strong "one team" mindset across the Workplace and Infrastructure departments. /li liAct as an escalation point for critical workplace, identity, endpoint, access management, and collaboration-related topics. /li liSupport change management and guide the team through organizational, technical, and process-related transformation. /li /ul h32. Workplace Architecture Technical Ownership /h3 pProvide technical leadership and architectural direction for core workplace technologies, including: /p ul liActive Directory Architecture:Domain/forest design, GPO strategy, OU structure, delegation, replication, security hardening, and privileged access concepts. /li liMicrosoft Entra ID / Hybrid Identity:Hybrid identity, synchronization, Conditional Access, MFA, identity protection, enterprise applications, and integration between on-premises and cloud identity platforms. /li liPKI Infrastructure:Certificate authority architecture, certificate lifecycle management, templates, renewal, revocation, governance, and integration with workplace and security services. /li liRemote Desktop Services / Terminal Server Environments:Architecture, operation, performance, licensing, access control, session security, and modernization of remote desktop environments. /li liMicrosoft 365 Services:Governance and administration of Exchange Online, Teams, SharePoint Online, OneDrive, collaboration services, retention, security, and user enablement. /li liMicrosoft Intune / Endpoint Management:Endpoint strategy, device enrollment, compliance policies, configuration profiles, application deployment, patching, endpoint security, and automation. /li liIdentity Access Management:Joiner/mover/leaver processes, role-based access, least privilege, privileged access concepts, access reviews, approval workflows, and account governance. /li /ul h33. Operations Service Delivery /h3 ul liEnsure reliable day-to-day operation of workplace services with a strong focus on availability, performance, security, and user satisfaction. /li liEstablish and continuously improve key operational processes, including incident, request, change, problem, access, and knowledge management. /li liDefine and monitor KPIs, SLAs, OLAs, service quality metrics, and operational dashboards. /li liEnsure proper documentation of systems, standards, work instructions, and operational procedures. /li liDrive automation and continuous improvement to increase efficiency, reduce manual effort, and improve service quality. /li liEnsure consistent service delivery across countries while respecting local operational requirements. /li liImprove transparency on workload, priorities, risks, service quality, and operational performance. /li /ul h34. Security, Compliance Governance /h3 ul liEnsure workplace services comply with internal security policies, audit requirements, and industry best practices. /li liWork closely with Information Security on identity protection, endpoint security, conditional access, privileged access, and compliance topics. /li liSupport ISO 27001-aligned operational controls, documentation, and evidence collection where applicable. /li liEnsure secure configuration and lifecycle management of workplace platforms. /li liManage risks related to legacy technologies, technical debt, misconfigurations, unsupported systems, and process gaps. /li liStrengthen the security posture of identity, endpoint, collaboration, and access management services while ensuring auditability, traceability, and regulatory readiness. /li /ul h35. Transformation Process Improvement /h3 ul liLead the transformation of the Workplace function from reactive operations toward proactive, standardized, secure, and service-oriented delivery. /li liImprove process maturity across global teams and ensure consistent execution. /li liStandardize workplace services, tools, policies, operational models, and support processes across countries. /li liDrive automation, self-service, and modern endpoint management practices. /li liSupport the transition from legacy workplace infrastructure to modern cloud-based and hybrid workplace solutions. /li liIdentify service gaps, technical debt, process weaknesses, and improvement opportunities. /li liEstablish clear ownership models for platforms, services, processes, and operational tasks. /li liPromote knowledge sharing, documentation discipline, and cross-training within the team. /li /ul h36. Business Enablement, Stakeholder Vendor Management /h3 ul liAct as an enabling function for different business units and countries, ensuring workplace services support business operations, local requirements, and global standards. /li liCollaborate closely with business stakeholders, country IT teams, local management, and relevant IT functions to understand requirements and translate them into scalable workplace solutions. /li liBalance global standardization with country-specific operational, regulatory, and business needs. /li liBuild trusted relationships with stakeholders and ensure clear communication on priorities, risks, roadmap items, service status, and improvement initiatives. /li liManage vendors, service providers, and technology partners related to workplace services. /li liParticipate in global infrastructure, workplace, security, and transformation projects. /li liProvide technical input for budgeting, licensing, sourcing, roadmap planning, and investment decisions. /li liEnsure workplace services contribute to business productivity, operational resilience, and employee experience. /li /ul h3Qualifications: /h3 h3Required Experience /h3 ul liSeveral years of experience in Workplace, Infrastructure, Identity, Endpoint Management, or similar IT leadership roles. /li liProven experience leading international or distributed technical teams. /li liExperience managing teams across different countries, cultures, and time zones. /li liStrong background in team transformation, operational process improvement, service management, and organizational change. /li liHands-on technical knowledge in: /li liActive Directory /li liPKI /li liMicrosoft 365 /li liIdentity and Access Management /li liExperience with hybrid Microsoft environments and modern workplace architectures. /li liStrong understanding of ITIL-based processes such as incident, change, problem, request, and access management. /li liExperience in security hardening, compliance, risk management, and audit support. /li liProven ability to manage technical roadmaps, operational risks, technical debt, and transformation initiatives. /li liExperience working with business units, country organizations, and local IT teams in a global operating model. /li /ul h3Technical Skills /h3 ul liStrong architectural understanding of Microsoft workplace, identity, endpoint, and collaboration technologies. /li liAbility to assess complex environments and define practical target architectures. /li liStrong knowledge of hybrid identity, endpoint security, authentication, access control, and compliance management. /li liAbility to translate technical requirements into scalable, secure, and supportable workplace solutions. /li liStrong troubleshooting, root-cause analysis, and escalation management capabilities. /li liExperience with automation, standardization, monitoring, and operational optimization. /li liGood understanding of security-by-design, least privilege, lifecycle management, and governance principles. /li /ul h3Leadership Skills /h3 ul liAbility to lead, coach, and develop technical teams. /li liStrong decision-making and prioritization skills. /li liExperience driving cultural, technical, and operational change. /li liAbility to build accountability, transparency, and ownership within the team. /li liAbility to manage conflicts, align stakeholders, and drive decisions. /li liStrong focus on performance management, capability development, and team maturity. /li liAbility to operate effectively in a global and matrixed organization. /li /ul h3Communication Stakeholder Skills /h3 ul liClear, structured, and professional communication style. /li liAbility to explain complex technical topics to management, business stakeholders, and non-technical audiences. /li liStrong documentation and presentation skills. /li liAbility to work effectively with business units, countries, local IT teams, security teams, vendors, and senior management. /li liStrong service mindset with the ability to balance business needs, security requirements, standardization, and operational feasibility. /li liFluent English; additional languages are an advantage. /li /ul h3Key Success Factors /h3 ul liStabilize and mature global workplace operations. /li liBuild a high-performing, accountable, and collaborative global Workplace team. /li liImprove process discipline, service transparency, and operational quality. /li liDefine and execute a modern workplace technology roadmap. /li liStrengthen identity, endpoint, collaboration, and access management security. /li liReduce operational complexity through standardization, automation, and documentation. /li liImprove cooperation with business units, countries, and local IT organizations. /li liAct as a trusted technical and managerial leader for workplace services. /li liEnable the business with secure, reliable, and scalable workplace solutions. /li /ul /p #J-18808-Ljbffr
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