Enterprise AI TAM — Lead Adoption & Value Delivery (Remote)
hace 2 días
Madrid
pReturn to jobs listpTechnical Account Manager /ppJob type: Full Time · Department: Client Services · Work type: Hybrid /ppManises, Comunidad Valenciana, Spain (Remote); Madrid, Community of Madrid, Spain (Remote); Barcelona, Catalonia, Spain (Remote) /ppstrongTechnical Account Manager /strong /ppstrongLocation: /strongSpain / Madrid / Hybrid / Remote /ppstrongLanguage: /strongSpanish Mandatory /ppstrongTeam: /strong Client Services /ppstrongemWelcome to Maisa - Making AI Accountable! /em /strong /ppOur agentic process automation platform helps enterprises automate complex, decision-heavy /ppprocesses that traditional automation can’t handle and GenAI can’t be trusted with. /ppWe enable organizations to scale operations, resist hallucinations, and bring end-to-end visibility /ppand control to your most complex processes. /ppPowered by a new kind of computing platform, Maisa combines AI-driven problem solving with /ppprogrammatic execution, so every action is reliable, auditable, and built for enterprise scale. /ppstrongemAbout the role… /em /strong /ppOur Technical Account Managers play a crucial client facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers. You'll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients. /ppWhilst this role can be remote, based anywhere in Spain, you can expect 25% travel time on-site with customers and maisa offices. /ppstrongemWhat you’ll do… /em /strong /ppstrongImplementation Delivery /strong /pullipLead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements /p /lilipCoordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transfer /p /li /ulpstrongProgram Management Governance /strong /pullipEstablish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders /p /lilipIdentify and mitigate implementation risks through proactive program management /p /li /ulpstrongEnablement Adoption /strong /pullipDevelop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices /p /lilipBuild and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities /p /li /ulpstrongStakeholder Management /strong /pullipServe as primary point of contact for technical and operational issues during implementation /p /lilipFacilitate cross-functional collaboration between customer teams and maisa AI resources, driving stakeholder engagement /p /li /ulpstrongemWhat you’ll bring… /em /strong /ppstrongKey Requirements: /strong /pullipStrong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale /p /lilipStrong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite /p /lilipSolid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor's degree in Computer Science, Information Systems, or related field /p /lilipDemonstrable experience leading discovery processes and process mapping using various frameworks and methodologies /p /lilipExcellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders /p /lilipBusiness proficiency in Spanish and English; additional European languages a plus /p /lilipAbility to travel up to 25% of the time /p /li /ulpstrongDesired Qualities /strong /pullipHands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile) /p /lilipBackground in process optimization, business process management, or digital transformation with track record of successful change management in large organizations /p /lilipSelf-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenarios /p /lilipStrong analytical skills for tracking program metrics and demonstrating customer value /p /lilipWillingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impact /p /li /ulpstrongemWhy join Maisa! /em /strong /ppYou will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have the /ppopportunity to work with cutting-edge Agentic Process Automation that’s reshaping how /ppenterprises approach AI deployment. You will get to directly influence how major multinational /pporganizations transform critical business processes, working on genuinely differentiated /pptechnology that solves real enterprise AI challenges. /ppFollowing our recent $25m Seed Round, we’re scaling quickly and realising significant enterprise traction. This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development. /ppMaisa is committed to Equal Employment Opportunity through attracting and retaining a /ppcomplementary team of employees and building an inclusive environment for all. c /ppMade with /pword word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word wordbrmmMwWLliI0fiflO1brmmMwWLliI0fiflO1brmmMwWLliI0fiflO1brmmMwWLliI0fiflO1brmmMwWLliI0fiflO1brmmMwWLliI0fiflO1brmmMwWLliI0fiflO1 /p #J-18808-Ljbffr