Spanish-Speaking Cybersecurity Customer Agent - Work In Athens, Greece
hace 9 días
Alicante
Spanish‑Speaking Cybersecurity Customer Agent Based in Athens, Greece, you will serve as the first point of contact for Spanish‑speaking clients seeking cybersecurity support. Key Responsibilities • Provide high‑quality customer support to Spanish‑speaking clients via phone, email, and live chat, addressing inquiries related to cybersecurity products, services, and account management., • Assist customers in understanding and navigating cybersecurity solutions, including threat detection tools, firewall configurations, antivirus software, and data protection services., • Accurately log, track, and manage customer incidents and support tickets using internal CRM and cybersecurity ticketing platforms, ensuring timely resolution and follow‑up., • Identify, troubleshoot, and elevate complex cybersecurity issues to the appropriate technical teams in a clear, professional, and structured manner., • Educate Spanish‑speaking customers on best practices in digital security, helping them understand potential vulnerabilities and how to protect their data and systems effectively., • Collaborate with cross‑functional teams including technical support, sales, and product specialists to deliver a seamless and informed customer experience within the cybersecurity environment., • Monitor and report recurring customer concerns or emerging cybersecurity trends to help improve product documentation, FAQs, and internal knowledge bases., • Maintain the highest standards of customer satisfaction, data confidentiality, and compliance in line with industry regulations and company protocols.Requirements, • Native or fluent Spanish language skills (spoken and written) are essential for this role — candidates must be able to communicate confidently and professionally in Spanish at all times., • Valid EU passport or the legal right to work and reside within the European Union (mandatory requirement)., • Previous experience in customer service, technical support, or a related field is highly desirable; experience within the cybersecurity or technology industry is a significant advantage., • A solid understanding of or genuine interest in cybersecurity concepts, digital threats, data privacy, and security best practices., • Strong computer literacy and the ability to quickly learn and navigate cybersecurity platforms, CRM tools, and support software., • Excellent problem‑solving skills, a customer‑first mindset, and the ability to remain calm and professional when handling sensitive or complex cybersecurity issues., • Good command of English is required for internal communications, training materials, and cross‑team collaboration.Benefits, • Competitive monthly salary reflective of your skills, experience, and the demands of the cybersecurity industry., • Monthly performance bonus rewarding your dedication, results, and commitment to exceptional customer service., • Two extra salaries per year — a 13th and 14th salary paid annually, providing outstanding financial security and recognition beyond the standard market offering., • Fully paid relocation package including return flight to Athens, airport transfer, and hotel accommodation to ensure your move to Greece is smooth, stress‑free, and cost‑free., • Fully paid professional training to equip you with all the cybersecurity product knowledge, tools, and customer service skills you need to excel in this role from day one., • Comprehensive health insurance coverage for your peace of mind throughout your employment., • A dynamic, multicultural, and supportive work environment within one of the world's most exciting and evolving industries., • Real career development and progression opportunities within the cybersecurity sector and the wider Mercier Consultancy Group network. xcskxlj, • And much more. #J-18808-Ljbffr
Muelle Levante, 03001, Alicante
