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Job Description World Class Medicine. Purpose-Driven Partnership. Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting. At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients' well-being. We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve. Client Services Manager GSVS Woodbridge — 24/7 Emergency & Specialty Hospital Schedule: Sunday–Thursday (Dayshift) About the Role GSVS Woodbridge is looking for a Client Services Manager to lead our Front Desk and CSR team in a high-acuity, 24/7 emergency and specialty environment. This position ensures exceptional client experience, financial accuracy, strong referring veterinarian relationships, and consistent staffing coverage while building a high-performing, engaged team. This is a hands-on leadership role for someone who thrives in a fast-paced setting, cares deeply about client experience, and knows how to build a team that shows up for one another — and for the families we serve. Responsibilities Client Experience & Service Excellence • Own the end-to-end client experience across emergency and specialty services, ensuring compassionate, professional, and consistent service at all times., • Review and respond to client feedback, online reviews, and satisfaction data; identify trends and implement service improvements., • Manage and resolve client complaints and escalations in collaboration with medical leadership and hospital administration., • Develop service recovery standards and coach team members on difficult conversations. Team Leadership & Development • Lead, coach, and mentor the Client Services team, including supervisors, operators, and CSRs., • Foster a positive, accountable, and collaborative team culture focused on communication, empathy, and excellence., • Partner with supervisors to provide ongoing coaching, performance feedback, and corrective action when needed., • Support onboarding, training, and continued development of new and existing team members., • Promote teamwork and alignment between Client Services, Nursing, and Medical teams. Staffing & 24/7 Coverage • Ensure optimal staffing coverage across all shifts, including nights, weekends, and holidays., • Serve as backup coverage for the Client Services team when needed, including occasional shifts during gaps or high-volume periods., • Develop and maintain schedules that support service demand, staff well-being, and operational efficiency., • Monitor overtime, attendance, and coverage gaps; implement proactive solutions., • Serve as an escalation resource for off-hours service issues as needed. Financial & Cash Management • Oversee daily cash handling processes, ensuring accuracy and compliance with hospital policies., • Maintain responsibility for deposits, receipts, and reconciliation of client payments., • Partner with hospital leadership to address discrepancies and improve financial controls., • Train and audit team compliance with payment, refund, and financial procedures. Referring Veterinarian Relationships • Support positive relationships with referring veterinarians through professional communication and service consistency, ensuring front desk processes reflect the hospital's commitment to referral partners., • Collaborate with hospital leadership and partnership advocate to address service issues impacting referring practices. Operational & Administrative Leadership • Establish and maintain standard operating procedures for Client Services, identifying workflow inefficiencies and leading continuous improvement initiatives., • Track key performance indicators related to client satisfaction, response times, and service efficiency., • Collaborate closely with the Hospital Director, Medical Director, Assistant Hospital Manager, and Head Technician to align operations across departments. Qualifications • Minimum of 3–5 years of leadership experience in client services, hospitality, healthcare, or veterinary environments., • Demonstrated success managing teams in a fast-paced, high-emotion, 24/7 setting., • Strong conflict-resolution and communication skills, with the ability to handle sensitive client situations., • Experience with cash management, deposits, and financial accountability., • Proven ability to coach, mentor, and build high-performing teams., • Flexibility to work occasional evenings, nights, or weekends, and availability as an escalation contact for off-hours issues., • Veterinary or medical environment experience is strongly preferred. GSVServices is proud to offer the following benefits: • Competitive salary based on your level of experience, • Health, dental, and vision insurance, with HSA option- some plans paid 100%, • Maternity/Paternity leave, • Retirement Plan – 401K with employer match, • Licensing fees paid for credentialed technicians, • Employee Referral Bonus, • Paid Time off, • Mental health support with Talkspace, • Uniforms provided, • Pet discounts for medical care, • Full Time credentialed technicians eligible for Sign On Bonus Garden State Veterinary Services is located at 1200 Route 9, Woodbridge NJ 07095 To learn more about how Garden State Veterinary Services Woodbridge can be your next career home, simply reach out to dina.sajtovic@veritasvetpartners.com Base Pay$70,000—$85,000 USD Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required. For CA applicants please visit our Privacy Policy

Location: Old Bridge, NJ 08857 We are seeking a dedicated and compassionate Vet Technician/Assistant to join our veterinary team in Old Bridge, NJ. The ideal candidate will have hands-on experience in surgery assistance, room triage, and routine animal care procedures. This role requires a detail-oriented individual who can provide excellent support to veterinarians and ensure the comfort and safety of our animal patients. • Assist veterinarians during surgical procedures, ensuring all instruments and materials are prepared and sterile., • Perform room triage by assessing and prioritizing patient needs upon arrival., • Administer vaccines accurately and safely according to veterinary protocols., • Perform routine nail trims and express anal glands as part of animal grooming and health maintenance., • Monitor patients pre- and post-surgery, recording vital signs and reporting any concerns to the veterinarian., • Maintain cleanliness and organization of treatment rooms and surgical areas., • Provide compassionate care and support to animals and their owners during visits., • Experience with surgical assistance and sterile technique., • Proficient in room triage and patient assessment., • Knowledgeable in vaccine administration and animal health protocols., • Skilled in performing nail trims and expressing anal glands., • Strong communication and teamwork abilities., • Ability to handle animals safely and compassionately., • Certification or training as a Vet Technician or Assistant preferred.

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. Essential Responsibilities and Tasks: • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity., • Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients., • Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts., • Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues., • Obtain relevant information and history from clients and maintain proper and complete medical charts., • Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs., • Assist with surgery as applicable., • Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties., • Mentor other paraprofessionals in the hospital., • Other job duties as assigned. The Five Principles: • Quality - The consumer is our boss, quality is our work and value for money is our goal., • Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency - We use resources to the full, waste nothing and do only what we can do best., • Freedom - We need freedom to shape our future; we need profit to remain free. Hiring Qualifications Competencies: • Leadership, • Action Oriented, • Customer Focus, • Listening, • Peer Relationships, • Personal Learning, • Functional Skills, • Priority Setting Capabilities and Experience (Can Do): • Ability to multi-task, • Communication skills, • Organizational ability, • Problem solving skills, • Client service skills, • Intellectual ability, • Mathematical ability, • Computer skills Attitudes (Will Do): • Initiative, • Integrity, • Cooperativeness, • Flexibility, • Independence, • Tolerance for Stress / Resiliency Special Working Conditions: • Ability to work at a computer for long periods of time., • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.), • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job., • This position requires special hours including working weekends and evenings., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • The noise level in the work environment is moderately high., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Experience, Education and/or Training: • Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities., • High School Diploma or equivalent preferred., • Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice., • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances., • One year related experience required with customer service preferred. The pay range for this role is: $18.40 - $23.51 Hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future. Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays. Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive. Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities. Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly. Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit

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