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Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $37 per Hour RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem-solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage, • Be able to participate proficiently in functions outside one’s department when called uponQualifications -Previous service experience is an asset -Previous Point of Sale System experience is an asset -Excellent communication and organizational skills -Strong interpersonal and problem solving abilities -Highly responsible & reliable -Ability to work well under pressure in a fast paced environment -Ability to work cohesively as part of a team -Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $37 per Hour Temporary: This position is covering a medical leave and the duration is expected to be around one month, however it is subject to change RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem-solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage, • Be able to participate proficiently in functions outside one’s department when called uponQualifications -Previous service experience is an asset -Previous Point of Sale System experience is an asset -Excellent communication and organizational skills -Strong interpersonal and problem solving abilities -Highly responsible & reliable -Ability to work well under pressure in a fast paced environment -Ability to work cohesively as part of a team -Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction. Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB). Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns. Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere. Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected. VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays. Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information. Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is searching for a US-Based Account Manager, reporting directly to the VP of Account Management to commercially manage and grow our growth-tier customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modelling and driving account retention and revenue growth. Key responsibilities: • Manage a book of up to 8 existing Enterprise customer accounts with a focus on account expansion and renewals, • Main point of contact for the identification and closing of expansions, upselling and cross-selling into new areas of the business and driving new channel expansion, • Lead customer SteerCo executive meetings bringing together C-level economic buyers with transformation, operations and IT, • Leverage business reviews to align business and IT buyers with a PolyAI-driven AI roadmap, • Responsible for retaining existing customers through renewal and delivering customer lifetime value, executing on specific commercial plays to drive high retention rates, • Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality, • Accountable for accurate forecasting leveraging MEDDPIC methodology of in-Quarter deals and pipeline generation within Gong, • Create tailored ROI models tailored to specific verticals that cover revenue generation and cost efficiency plays, • Leverage our Command of the Message Sales methodology to foster expanded multi-threaded relationships within a customer department for cross-selling our solution into new areas of the business, • Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent Requirements: • Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers, • Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders., • Sales experience with a call center operations background., • Previous AI experience within the space is nice to have., • Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait times, • Successful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the business., • Proven results that consistently meet and exceed annual retention targets and booking quota, • Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role, • Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus Your Style: • Self-starter, willing to balance multiple customer and internal priorities, • Energised to build out a scalable growth model within customer success, • Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook We provide a competitive salary range for this role - which is $120,000 – $135,000 base salary / $172,000-$192,500 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager., • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products., • Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies., • Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures., • Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary., • Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times, • Ensures all passenger complaints are listened to and understood with empathy, showing genuine interest at all times. Ensures responses are appropriate and in line with the department mission statement, customer service standards, and Hotel Policies and procedures. Skills, Knowledge & Expertise • Minimum of 1 year of experience in Shore Excursion operations with a land-based resort or tour operator, preferably in an international environment. Prior experience in onboard revenue roles or as tour staff on cruise ships is a strong asset., • At least 1 year of relevant sales experience. Must be capable of processing financial transactions efficiently and accurately., • Solid knowledge of Microsoft Office applications, Point of Sale (POS) systems, databases, and mobile devices., • Fluency in both English and Japanese is required, with strong verbal and written communication skills in both languages., • Deep understanding of customer service principles, with a strong commitment to delivering exceptional guest experiences. A passion for creating memorable moments and exceeding guest expectations throughout their journey., • Self-motivated and enthusiastic, with a drive to excel in all responsibilities. Must be a personable communicator with excellent social skills and a warm, friendly, and caring demeanor., • Demonstrated commitment to upholding the company’s values and Service Credo. Must lead by example, and be adaptable and resilient in a fast-paced, ever-changing environment Job BenefitsEmbark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy: • A competitive salary package., • Your comfortable double cabin - your space to relax and recharge., • Company-paid travel to and from the ship, so you can focus on the journey ahead., • Access to exclusive areas and benefits onboard (depending on the rank and occupational group)., • A vibrant recreation and welfare program designed to support your well-being and work-life balance., • Access to exceptional learning and development opportunities to grow your skills and advance your career., • The chance to travel the world, exploring exciting destinations while doing what you love., • A welcoming, inclusive, and dynamic work environment where your contributions are valued.Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager., • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products., • Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies., • Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures., • Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary., • Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times, • Ensures all passenger complaints are listened to and understood with empathy, showing genuine interest at all times. Ensures responses are appropriate and in line with the department mission statement, customer service standards, and Hotel Policies and procedures. Skills, Knowledge & Expertise • Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience preferred., • Minimum 1 year sales experience in a related field. Ability to conduct financial transactions quickly and accurately., • Extensive knowledge of Microsoft Products, Point of Sales Systems, Database, and Mobile Devices., • Fluent English language skills, both verbal and written., • Knowledge of Japanse language., • Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers., • Commitment to continuously display and deliver genuine care to our passengers and staff and surprise and delight passengers throughout their cruise experience., • Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality., • Willingness to embrace all Company values and Service Credo and lead by example. Ability to adapt and adjust to a variety of circumstances. BenefitsPrincess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Job DescriptionThis role is located in New York City and will require a hybrid work schedule of at least 2 days in office per week. This role is for Assistant Officer level candidates. About the Bank Sumitomo Mitsui Trust Bank, Limited was established through the merger of The Sumitomo Trust and Banking Co., Ltd with Chuo Mitsui Trust and Banking, Ltd. on April 1, 2012. We are one of the largest asset managers in Asia and number one among Japanese financial institutions by AUM, with approximately $850 Billion USD in AUM. The Bank provides an assortment of financial solutions and manages a broad spectrum of financial products across its global branches. Department Overview The Americas Division (“AD”) was established in the Sumitomo Mitsui Trust Bank, Limited, New York Branch) (“SMTBNY”) to perform corporate functions and supervise U.S. entities. Established under the AD are the “Global Banking Unit (“GBU”), Americas Division” and “Global Markets Unit (“GMU”), Americas Division” which performs business functions. The Investor Services and Business Solution Department (“ISB”) is responsible for (i) distribution, agency services, and developing new business opportunities for syndicated loan transactions and (ii) developing and executing business and operation plans and managing day-to-day operations and administrative matters in GBU. Your Role Overview: Associate position has two main roles as below. Syndication (Origination and Distribution): Responsible for support, coordination, execution and assisting all phases of the loan syndication process including origination, distribution, and execution of syndicated loan financings with a focus on financing mandates in GBU. Collaborates with other departments for loan origination, distribution, and execution to secure financing mandates from investors. Agency: Responsible for deal processing, internal control, agency function and regulatory compliance. Your Duties and Responsibilities: Syndication (Origination and Distribution): • Continuously monitors market trends to identify active participants, prevailing market terms and pricing, market depth, and other factors influencing lending and underwriting decisions., • Supports and assists clients on market status, optimal structures, and syndication strategies for best execution in the syndicated loan capital markets., • Collaborates with other departments to develop market-based structures and innovative capital raising solutions., • Builds and maintains relationships with other banks and non-bank institutions to gather market intelligence during the origination process and assesses market capacity during syndication., • Works closely with other departments to originate syndicated loan mandates and execute transactions once mandated., • Collaborate with the Distribution and Agency team and assists originators in managing deal teams during new deal origination and execution., • Performs other duties and responsibilities as assigned by management. Agency: • Executes and perform necessary agent functions, including communicating with customers and other lenders for loan servicing and distribution of documents., • Acts as primary point of contact with external borrowers and/or lenders in relation to loan agency & administration function., • Performs business review of credit documentation, regulatory compliance review and booking of new investments and for amendments or periodic review., • Ensures compliance and operational requirements are satisfied before closing and for amendments., • Coordinates with internal and third parties to effect bookings, amendments and funding., • Supports Credit Analysts with Branch and Head Office monitoring and reporting requirements., • Tracks credit documentation and other customer reporting requirements for timely receipt., • Maintains related systems, reports, credit files and websites as well as assigns application numbers and records approvals., • Performs other duties and responsibilities as assigned by management.Your Qualifications:, • Bachelor’s degree in finance, Economics or related field with internship up to 5 years of related experience., • 2+ years of Loan Agency and Administration preferred., • General knowledge of banking principles and/or loan markets., • Excellent organization skills and detail oriented., • Good interpersonal skills for team-oriented environment., • Advanced in Microsoft 365 (Excel, PowerPoint, Word, Outlook, and Access)., • Excellent oral and written communication skills. Why you should join SuMi Trust:SuMi Trust embraces flexible ways of working when the business and role permits. We provide employees with a hybrid working model, allowing for in-office work and work from home. Our diverse and inclusive environment along with our global presence enables us to collaborate and communicate to meet our business needs. We believe that efficient teams need truth, loyalty, and a strong sense of purpose to balance risk and their targets. We make sustainable business decisions to improve our society and the world. We believe that each person brings a unique value that drives the business though their creativity and passion. • The Employee Benefits package includes: Paid Time Off, medical, HSA, vision, dental, FSA, 401(k), profit sharing, legal plan, cancer indemnity plan, disability insurance, life insurance, employee assistance program, commuter benefits, business travel accident, paid volunteer day, paid memberships, paid seminars, and tuition assistance., • We offer many socialization opportunities for wellness, financial wellbeing, runs/walks, team building, happy hours, and activities to support the Sustainable Developmental Goals. Check out our LinkedIn for our employee experience: https://www.linkedin.com/company/smtbny We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SuMi Trust provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application

Job DescriptionPOSITION TITLE: Lead Sales Enthusiast/Director Sales and Marketing REPORTS TO: Chief Enthusiast/General Manager POSITION SUMMARY: To oversee and manage sales staff and reservation to ensure maximum revenue, promotional coverage and marketing opportunities are achieved. The DOSM should work closely with revenue management and marketing functions, to develop strategies to maximize REVPAR and grow market share. DIRECTOR DUTIES AND RESPONSIBILITIES: • Maintain and promote a team work environment with effective and clear communication amongst co-workers., • Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office and event coverage where and when needed., • Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment., • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOSM., • Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard., • Participate in Manager on Duty program when needed and requested., • Monitor all Hilton/Canopy NOW newsletters and updates to ensure changes are implemented and communicated to the appropriate departments in a timely manner., • Ensure hotel meets or exceeds budgeted goals for Business Transient, FIT, Group and Catering revenues., • Follow and track company (Hilton) cross-sell procedures., • Lead the development and timely implementation of promotions, both internal and external, and ensures they are on Canopy brand., • Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts., • Organize travel agent month and travel agent appreciation rates for slow months., • Assists with the development and implementation of promotions, both internal and external., • Creating a focus on attracting new business., • Attending and contributing to the weekly hotel meetings, monthly sales strategy meeting as well as the revenue meetings., • Participate in annual budgeting process and business planning., • Updating and owning the sales strategy & sales plan with the General Manager., • Review and approves any special corporate negotiated rates by signing the contract., • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals)., • Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives., • Recommends monthly room nights target goals for sales team members., • Participates in sales calls with members of sales team to acquire new business and/or close on business., • Utilizes efficient sales strategy for the maximization of hotel revenue and with consideration of cost aspect of the hotel. Tools such as BT rate chart and displacement tools to be used to present appropriate business cases., • Develop and send informative press releases to targeted lists highlighting all activities and promotions., • Explore PR and Social Media opportunities on a weekly basis and update hotel team accordingly., • Participate in community partnership that are in line with the hotels’ brand message and present updates to the hotel team accordingly., • Maintain and expand corporate incentive program via direct mail, personal visits etc., • Oversee and ensure the updating of rates, promotions and information on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity issues., • Responsible for the training of sales managers and other hotel staff on sales and client related subjects., • Follow and promote hotel brand and marketing standards with guests, co-workers., • Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc., • Monitors all day to day activities of direct reports., • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). This includes the distribution of accurate and complete resume and BEO’s 10 days prior to arrival., • Collaborate and work with Hilton E-commerce team to implement and execute E-commerce strategies. All efforts to be aligned within the allocated budgets and forecast. PREREQUISITES: High degree of commercial awareness and be able to understand links between sales and profit with excellent sales and negotiation skills. Good business sense and the ability to motivate and lead a team. EDUCATION: 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA. EXPERIENCE: 5 to 6 years’ experience in the sales and marketing or related professional area, and min. three years’ experience in a senior sales role. Hilton brand experience will be a plus. Powered by JazzHR qa8EYVfzPJ

Job Description The role… At Soho House the Front Desk, Overnight Agent assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Overnight Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • Team player with general phone etiquette and participate in Daily Shift briefings. Required Skills/Qualifications • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping., • Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$25—$25 USD

Job Description The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • Team player with general phone etiquette and participate in Daily Shift briefings. Required Skills/Qualifications • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds., • Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$25—$25 USD

Job Description Area Sales Coordinator SUMMARY: Support and assist the Sales Departments at assigned hotels with the management and maintenance of corporate accounts, group business, and meeting facilities. This role is responsible for delivering a high level of customer service and operational support to both external clients and internal partners. The position also serves as a key liaison between the Sales Department and other hotel departments across both properties. Locations: Garner Hotel- Totowa, NJ Garner Hotel- North Bergen, NJ RESPONSIBILITIES: -Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Deliver clear and concise communiqué that is representative of M&R via all avenues of communication. • Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail., • Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events)., • Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group., • As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about both hotels’ function space, audio visual, and any other details related to group and event success., • Learn and use digital sales systems and conceptual sales processes (i.e. Delphi and Opera PMS, and understand both hotels’ sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties., • Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position., • Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals., • Monitor commissions and provide monthly report to accounting., • Create and manage Company and Travel Agent profiles on the property management system., • Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions, and attrition clauses and validate. Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues., • Produce and distribute Group/Meeting resumes two weeks prior to first day of group arrival and communicate any changes and updated information to hotel departments., • Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance., • Perform other duties as assigned by Management at both properties, of which employee is capable of performing., • Sends hotel information to guests that inquire about the property. Works with clients to functions. Sends group room contracts to clients in a timely manner (within 8 hours of call) and follows up to ensure that they are returned to the hotel on-time. KNOWLEDGE, SKILLS AND ABILITIES: • Ability to communicate effectively verbally and in writing, • Excellent listening and problem-solving skills, • Ability to exceed expectations of guests and team members, • Negotiating Skills, • Strong computer skills, • Must have flexible work hours, • Sales Focus, • Written Communications, • Approachability, • Time Management, • Integrity/Trust, • Functional Technical, • Knowledge of hotels and competitive markets, • Ensure that guest satisfaction is consistently obtained and maintained

Job Description The Front Desk Agent is a pivotal member of the front desk team, responsible for managing reservations, welcoming guests, and ensuring a smooth check-in and check-out process. This role requires delivering excellent customer service, handling phone inquiries, resolving complaints, maintaining the lobby area, and assisting guests with booking information. The Front Desk Agent works as an individual contributor while reporting directly to the Front Office Manager and utilizes CRM software to enhance guest interactions. The position involves flexible shift patterns, including day, night, and rotating shifts. Responsibilities • Manage guest reservations and booking details accurately, • Conduct efficient check-in and check-out processes, • Provide outstanding customer service and handle guest inquiries, • Handle incoming phone calls professionally and promptly, • Resolve guest complaints with empathy and effective solutions, • Maintain a clean and welcoming lobby environment, • Offer up-to-date information about hotel services and local attractions, • Assist guests with booking modifications and special requests Preferred Qualifications • Entry-level experience in hospitality, • High school diploma or equivalent, • Strong customer service skills, • Experience with POS systems, • Excellent communication and problem-solving abilities, • Ability to multitask and pay attention to detail, • Demonstrated teamwork skills

Siena is the agent of record for consumer brands. One agent that owns the entire customer journey, running on a shared intelligence layer no point tool can replicate. Consumer brands run ten or more disconnected tools to manage their customers. We collapse that stack into a single agent. It started with support, the hardest surface a brand has, and it expands from there: Shopping Agent, Social Agent, Siena working alongside a brand's own operators. One agent across every surface, with shared memory, shared context, and shared tools. Hundreds of brands already run real customer volume on Siena in production. This is built, working, and growing, and we are racing to build what comes next. We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do. We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock. If you want to own real problems rather than close tickets, keep reading. You'll be our first BDR - the tip of the spear opening doors to ecommerce leaders who need to see what autonomous AI agents can actually do. Your job is to break into accounts, get meetings with the right buyers, and build pipeline that turns into six and seven figure deals for our AE team. The opportunity: crush it here for 12-18 months and you get promoted to AE. Your OTE jumps and you go from booking meetings to closing six and seven figure deals. The reality: prospecting is hard. You'll send emails that don't get responses. You'll get hung up on. You'll have meetings that ghost. But you'll also break into accounts that seem impossible, book meetings that turn into massive deals, and learn AI-powered selling from day one. If you're competitive, obsessed with winning, and want to prove you can hunt - this is it. Build pipeline: Identify and prospect into target e-commerce accounts. Goal is to generate qualified meetings that turn into six and seven figure deals. Multi-channel outreach: Email, LinkedIn, phone, events, creative touches - whatever it takes to break into accounts. Research accounts: Understand the company, their tech stack, their challenges, their buyers before you reach out. Navigate organizations: Figure out who the real buyers are (it's not always obvious in ecommerce companies), build champion relationships, get to the right stakeholders. Qualify hard: We don't want junk meetings. You need to understand if this is a real opportunity before passing to AEs. Use AI: Leverage Claude, Chatgpt, Perplexity, Gemini for account research, message personalization, and scaling your outreach. You should be using AI to 10x your productivity. Collaborate with AEs: Work closely with the AE team to understand what good opportunities look like, get feedback on quality, iterate on messaging. Own your numbers: Track everything - activities, meetings booked, meetings held, pipeline created, conversion rates. You should know your metrics cold. Path to AE: If you crush it here (top performer, consistently hit targets, show you understand deal quality), you get promoted to AE in 12-18 months. Competitive fire: You want to be the best BDR, not just a BDR. You track your ranking obsessively. When someone books more meetings than you, it bothers you (in a healthy way). Work intensity: You hustle. You do whatever it takes to hit your number. Hunter mentality: You're energized by the chase. You love breaking into accounts. You're persistent without being annoying. Integrity: You're honest about pipeline quality. You don't pass junk meetings just to hit metrics. Obsession with improvement: You want to get better every week. You ask for feedback. You study what works. Experience: 1-2 years in BDR/SDR role, consistently hit or exceeded quota (110%+ attainment) Experience prospecting into $100k+ deal sizes Comfortable with outbound and social selling Can write hyperpersonalized compelling messages that get responses Research skills - you dig into companies and find angles Organized - you manage your own pipeline without hand-holding Comfortable with ambiguity - we're a startup, things change fast, you figure it out Bonus points: Ecommerce, CX experience Sold CX, support, or automation tools Promoted from BDR to AE at previous company AI-native already (use claude/chatgpt for work) Startup experience (you've seen fast growth and chaos) Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox. Work that ships and matters. What you build reaches real consumer brands fast. A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in. A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one. Great salary plus equity or stock grants. Own a piece of what you build. Learning budget. If you are growing, so are we. AI-fluency by default. Few places will push your work with production AI further or faster. The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedbackboth giving and receiving itbecause they care more about getting things right than being polite. They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward. The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem. Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows. At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application. We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or

The Brex Assistant is an AI agent that acts as an executive assistant for every employee handling the expense, spend, and travel busywork they'd otherwise do by hand, and meeting them where they already are, in chat and over SMS. No app to open, no form to fill; the agent understands what you need and takes real actions on your behalf, in a conversation. The vision is broad: nearly anything an employee or manager does around their spend, the Assistant can help with. Swipe your card and it reaches out to document the charge moving it to the right spend limit, drafting a memo from your calendar, pulling in attendees, checking your policy, and requesting the receipt. Beyond that, it files reimbursements, answers spend and policy questions, helps with Brex travel (from booking to sorting out issues that come up mid-trip), and chases the expense follow-ups that normally pile up. It's one of the most agentic products at Brex: the experience leads with conversation rather than screens and forms, so the agent has to genuinely understand what you need and take the right actions not just point you to where you could do it yourself. The card is at the center of how Brex works, so an assistant that strips the friction out of every swipe is one of the company's highest-leverage bets. For most employees, the card plus this agent can become the only part of Brex they ever touch. It's an early-stage product with real momentum: no one has a finished playbook for building reliable, action-taking agents in the financial space the right evals, the right feedback loops, the right way to keep an agent trustworthy as models and tooling shift underneath you. You'll invent much of that, with the ownership and pace of a startup and the backing of an established company behind you.

Project Expedition is looking for a hands-on, AI-forward Head of Client Experience to help us scale an organization already known for exceptional service, without losing the personal touch our clients, travel advisors, partners, and travelers expect. This is not a strategy-only CX leadership role. We are looking for someone who leads from the front: someone who will learn the product deeply, understand our workflows, spend time in the queue, handle tickets when needed, take ownership of escalations, engage directly with customers, and coach the team from firsthand experience. Our belief is simple: in travel, service cannot feel automated. Travel is emotional, time-sensitive, and often high-stakes. The right leader will know how to use AI to make our team faster, smarter, more consistent, and more proactive, while preserving the judgment, empathy, and human care that define an exceptional client experience. You will own the day-to-day performance of the Client Experience team, the systems that support it, and the service philosophy behind it. Your mandate is to turn support into a measurable competitive advantage through operational excellence, product mastery, thoughtful AI adoption, and hands-on leadership. You will lead our Client Experience function across email, chat, and phone, managing team leads and support specialists while staying close enough to the work to understand what is really happening on the front lines. You will be expected to: • Lead, coach, and develop team leads and support specialists across email, chat, and phone., • Spend regular time in the ticket queue and reporting to understand customer pain points, product gaps, process friction, and team execution., • Personally handle escalations, difficult customer situations, VIP/advisor issues, and time-sensitive travel problems when needed., • Learn and master the Project Expedition product, booking flows, supplier/operator workflows, advisor needs, internal tools, and customer journey., • Build a culture where leaders model the standard, not just measure it., • Own key operating metrics, including CSAT, SLEs, QA scores and other service-quality indicators., • Establish and improve QA programs, calibration routines, coaching cadences, SOPs, escalation paths, and training materials., • Improve workforce planning, scheduling, coverage models, training ramps, and peak-season readiness., • Use data to identify the root causes of customer friction and turn those insights into clear operational, product, or tooling improvements., • Partner closely with Product, Engineering, Sales, and Supplier teams to improve support tooling, internal workflows, and the customer experience., • Bring clear recommendations to leadership on what is working, what is broken, what needs investment, and where we can scale more effectively. We are not looking for someone who wants to "automate customer service" at the expense of quality. We are looking for someone who understands how to combine AI, automation, better systems, and human judgment to deliver a higher level of service than either people or technology could deliver alone. You should be excited to explore and implement practical AI use cases such as: • AI-assisted ticket triage, routing, prioritization, and summarization., • Agent-assist tools that help the team respond faster while preserving warmth, accuracy, and brand voice., • Better knowledge management and internal search so the team can answer confidently, accurately, and consistently., • QA support, trend detection, sentiment analysis, and coaching insights., • Automation of repetitive administrative work so humans can focus on complex, emotional, urgent, or high-value interactions., • Proactive alerts and workflows for time-sensitive travel issues, supplier changes, cancellations, itinerary questions, and customer risk signals. You should also know where not to automate. The right person will understand that travel support often requires nuance: last-minute changes, disappointed customers, special requests, refunds, safety concerns, travel advisor relationships, and high-stakes moments where empathy and judgment matter. Must-have experience: • 610+ years in Customer Support, Client Experience, Customer Success, Travel Operations, or a similar customer-facing function., • 3+ years managing managers, team leads, or a meaningful support/client experience organization., • Proven experience scaling support or service operations in a high-volume, time-sensitive environment such as travel, hospitality, marketplace, e-commerce, logistics, fintech, or similar., • A true lead-from-the-front mentality. You are comfortable jumping into tickets, calls, escalations, workflows, and customer issues to understand the work and set the standard., • Strong product curiosity. You are the type of leader who wants to learn the product deeply enough to diagnose issues, coach effectively, improve workflows, and represent the customer's voice internally., • Practical AI and technology fluency. You have used, implemented, or meaningfully experimented with AI, automation, support tooling, knowledge-based systems, or agent-assist workflows to improve service quality and efficiency., • Strong analytical ability. You are comfortable with dashboards, metrics, cohorts, QA data, and operational reporting, and you know how to turn data into action., • Excellent written communication, tone, judgment, and customer empathy., • Experience building systems: SOPs, playbooks, macros, QA frameworks, escalation paths, onboarding programs, training programs, and performance standards., • Ability to balance policy, precedent, customer trust, and business judgment. Strongly preferred: • Travel, hospitality, marketplace, tour/operator, OTA, or time-sensitive operations experience., • Experience supporting travel advisors, B2B partners, suppliers, or high-expectation customers., • Experience with international customers, multi-time-zone teams, or 24/7 coverage models., • Experience partnering with Product/Engineering on tooling, automation, AI-assist, self-service, or analytics improvements., • Experience improving both efficiency and service quality without making the customer experience feel robotic. You'll thrive here if you • Believe exceptional service can be a true competitive advantage., • Are as comfortable in a dashboard as you are in a customer escalation., • Do not view frontline work as beneath leadership., • Like getting into the weeds, finding the pattern, fixing the system, and coaching the team through the change., • Have strong opinions on how AI should improve customer experience, but equally strong judgment about where human empathy needs to remain central., • Can create clarity in messy, fast-moving, operationally complex environments., • Hold a high bar for tone, ownership, speed, accuracy, and follow-through., • Care deeply about travel and understand that when something goes wrong on a trip, the customer experience becomes personal very quickly. This role is probably not a fit if • You want a purely strategic leadership role and do not want to handle tickets, escalations, or frontline workflows., • You prefer managing through reports only and do not want to learn the product deeply., • You think AI should replace human service rather than strengthen it., • You are uncomfortable with ambiguity, operational detail, or fast-changing priorities., • You have led teams before but have not built systems, coached quality, owned metrics, or improved day-to-day execution., • You are not energized by customer-facing problem solving. Benefits: • Annual company bonus, up to $3,000 based on company targets and deferred eligibility., • 15 days of leave (increases to 20 days at 2 years tenure), • Company Healthcare Plan (Company contribution $9K with 2 completely covered plans), • 401K company plan, • Annual work from home budget $500, • Annual training budget of $250, • TSA Precheck, • Annual Project Expedition tour credits of $750, • Employee discounts on thousands of tours and activities Additional information: This is a remote role open to candidates based in the United States. Currently, we are unable to hire employees residing in New York or California.

MUSICTEAM is a leading global agency representing prominent artists across all genres for live performance, touring, brand partnerships, and beyond. We are long-term career development strategists who work with artists to expand their reach and deepen their impact with audiences around the world. MUSICTEAM is part of THETEAM. THETEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THETEAM's presence spans 28 countries and more than 70 cities, including New York, London, Nashville, Chicago, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. Assistants are responsible for performing a variety of administrative tasks to provide support to the agent in client and internal matters. This is a listing for future Assistant opportunities that are not yet available. Should you be interested in current full time positions, please apply here. Role and Responsibilities: • Manage inbound phone calls on behalf of agent, • Set and confirm meetings and maintain calendars for agents and internal artist calendar, • Update client bios, riders and ad mats, • Maintain accuracy of artist contact record in booking system, • Coordinate with accounting team to update client tax information and payment information, • Collect and enter finals; notify accounting to generate statement(s), • Data Entry (offers, ticket counts, finals, deposits, generating contracts, etc), • Tracking (contracts, deposits, finals, ticket counts, etc), • Prepare work visas for clients (immigration itineraries), • Book agent business travel as necessary, • Submit agent expense reports, • Coordinate with operations team for client on/off boarding, • Take on additional tasks and responsibilities as assigned Requirements: • Must have high level of interpersonal skills to handle varied personalities and sensitive situations, • Position requires demonstrated poise, tact and confidentiality, • Work requires excellent attention to detail, ability to prioritize and meet deadlines, • Computer literacy is a must Base salary range: $46,500 $46,500, plus bonus potential. Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each hire. THETEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Blue Owl (NYSE: OWL) is a leading asset manager that is redefining alternatives. With over $315 billion in assets under management as of March 31, 2026, we invest across three multi-strategy platforms: Credit, Real Assets and GP Strategic Capital. Anchored by a strong permanent capital base, we provide businesses with private capital solutions to drive long-term growth and offer institutional investors, individual investors, and insurance companies differentiated alternative investment opportunities that aim to deliver strong performance, risk-adjusted returns, and capital preservation. Together with over 1,390 experienced professionals globally, Blue Owl brings the vision and discipline to create the exceptional. • Responsible for various operational aspects of Alternative Credit's investment portfolio (mostly private asset-based finance loans, forward flow purchase arrangements, loan portfolio purchases, equity investments into special purpose vehicles, real estate debt and equity investments, and equipment and aircraft lease). The candidate will be responsible for the investment from origination/purchase to exit including all corporate actions/amendments/restructures along the way. Specific responsibilities include:, • Investment setup and maintenance across Blue Owl's systems, • Processing revolving loan draws and repayments of principal or interest, • Producing borrower and lender notices, • Creating wires related to such investments, • Booking activity in accounting system, • Ad-hoc reporting (IRR calculations, cashflow reporting, etc.), • Responsible for managing interactions between borrowers, third-party lenders, joint venture partners, servicers, Blue Owl investment professionals and third-party administrators as loan agent for private originated loans, • Coordinate closing/onboarding new investments. Documenting operations' responsibilities surrounding new investments and communicating such responsibilities to the rest of the Operations and Accounting team (which includes memo write ups and various other deliverables such as organizational charts on investment structure)., • Work very closely with Blue Owl's Alternative Credit investment team in order to meet the responsibilities of the position, • Perform daily cash recs against Blue Owl's custodians and other treasury functions, • Provide analysis and recommendations to head of Alt Credit Ops to make daily treasury decisions (drawing/repaying leverage facilities). Assist with preparation of materials to inform committee for purpose of determining capital calls and distributions., • Assist head of Alt Credit Ops with FX hedge management, • Provide support to head of Alt Credit Ops for ad hoc projects as they arise, • KYC, • Internal systems projects (treasury/accounting), • Work closely with accounting and administrators to clear quarterly cash breaks and open items., • Continuously look to improve current processes and procedures within the operations group, • 25 years of relevant experience in fund operations, fund administration, fund accounting, or middle-office functions within alternative credit, direct lending, or related asset classes., • Backgrounds in fund administration at another credit fund (preferred), hedge fund, or sell side bank or from public accounting firms working with alternative investment fund clients are highly valued and encouraged to apply., • Extremely detail-oriented and organized, with high levels of drive and ownership. Demonstrated ability to act as a self-starter and manage multiple workflows simultaneously., • Candidate should have solid experience working in accounting systems (booking entries across asset classes). FM3, WSO or Geneva is a plus, • Understanding and familiarity with treasury (wire movements, FX hedging, capital calls, etc.) is a plus but not required., • Strong academic credentials It is expected that the base annual salary range for this New York City-based non-exempt position will be $100,000 - $125,000. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Benefits for this role include Health, Dental and Vision insurance, 401(k), Healthcare and Dependent Care Flexible Spending Account, Short Term Disability insurance, Long Term Disability Insurance, Family Planning Support, Paid Time Off, and Leave of Absences. All such benefits are subject to the terms/conditions of the Company's benefits plans and policies. Blue Owl is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

New York, New York, United States About Us: We are a travel services company dedicated to providing clients with smooth booking experiences and personalized travel support. By partnering with leading travel suppliers, we make it easy for individuals and families to plan trips with confidence. Position Overview: We are seeking motivated and detail-oriented individuals to join our team as Travel Booking Agents. This role focuses on assisting clients with their reservations, offering destination guidance, and ensuring every booking is handled with care and accuracy. Responsibilities: • Book flights, hotels, transportation, cruises, and vacation packages for clients, • Provide accurate information on travel options, pricing, and policies, • Assist with itinerary planning, modifications, and cancellations, • Deliver outstanding customer service and support throughout the booking process, • Stay informed about current travel promotions and industry updates Qualifications: • Strong communication and customer service skills, • Excellent attention to detail and organizational abilities, • Comfortable working independently in a remote setting, • Previous experience in travel, hospitality, or booking services is a plus (not required), • Passion for travel and helping others plan their journeys What We Offer: • Remote work with flexible scheduling, • Training and mentorship opportunities provided, • Professional development in the travel industry, • Supportive team environment, • Travel perks and discounts (after training completion and eligibility)

Job Description JOB TITLE: Reservations Supervisor DEPARTMENT: Reservations REPORTS TO: Director of Reservations QUALIFICATION REQUIREMENTS: • 2–4 years of hotel reservations experience, with at least 1 year in a supervisory role (preferably within a luxury environment)., • Proficiency in industry-standard software (e.g., Opera PMS, Synxis, or other CRS platforms)., • Exceptional leadership, interpersonal, and problem-solving abilities., • Deep understanding of hotel facilities, services, and local area attractions to assist guests and staff., • Highly detail-oriented and strong organizational skills., • Reading, writing and oral proficiency in the English language., • Typing skills needed, 40 wpm minimum. Typing test administered as part of interview process, • Exceptionally clear communication skills required, • Ability to close sales calls in a gracious and warm manner., • Understanding of numbers, • Multi-lingual abilities is a plus, • Strong computer skills needed JOB FUNCTIONS: • Train, schedule, and motivate reservations agents, monitor call quality, and handle escalated guest concerns., • Maximize room revenues and occupancy by monitoring booking trends, utilizing up-selling techniques, and analyzing the competitive set., • Oversee the accuracy of room blocks, rates, and availability across Property Management Systems (PMS) and Central Reservations Systems., • Coordinate closely with Front Desk, Sales, and Marketing teams to ensure VIP requests and promotional campaigns are executed flawlessly., • Manage the Department's schedule when needed., • Knowledge of commission and reconciliation process (e.g., Travel Agencies and OTAs)., • Process Reservations Incentives., • Close cooperation with Accounting Department for commission process and required monthly reports., • Monitoring all new and upcoming reservations in the system., • Daily check on reports (e.g., cancellations, no show etc.)., • Flexible Schedule based on business requirements., • Review daily forecast and availability., • The ability to organize, sort and direct incoming mail for the department., • The ability to handle several telephone calls at any given time., • The ability to successfully complete a room reservation for any given time period knowing what types of accommodations, rates and special services are available. In addition, the ability to properly code all said reservations as to the rate type, source, travel agent, Sabre, etc., • The ability to recite all information regarding hotel facilities, hours of operation, key personnel, special activities and functions in the hotel., • The ability to reason what a potential guest is looking for in room accommodations and participate in problem-solving situations while keeping the Reservations Manager well informed., • The ability to utilize the guest history program to ensure maximum accuracy and recognition., • The ability to answer the telephone professionally and cheerfully, including transferring and routing misdirected calls and taking messages., • The ability to utilize the computer system in retrieving, updating and inputting room reservations., • The ability to give adequate directions to the hotel from any location., • The ability to process internal reservations, management reservations, reservations from the Central Reservations Office, employee complimentary requests, rooming lists, group blocks, travel agent discounts, telexes and faxes., • The ability to respond properly in any hotel emergency or safety situation., • The ability to perform other tasks or projects assigned by hotel management and staff. PHYSICAL, COGNITIVE, SOCIAL AND ENVIRONMENTAL REQUIREMENTS NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. PHYSICAL DEMANDS ANALYSIS Position: * Sitting in adjustable ergonomic chair without armrests • Forearms on table, • Head/neck in midline; headset is used in telephone operation, • Standing/walking Force: * 0 lbs. • Computer use: Wrists rest on table in 20 degrees extension to operate keyboard, Head/neck rotation, Elbow flexion, Rapid finger motions Repetitions: • Sitting: 95% of the day, • Standing/walking: occasionally, • 1 x month, workers perform room inspections. This involves standing, walking, and moving in and out of positions, especially squatting, kneeling, and half-kneeling. Sensory: • Good speech and hearing necessary for talking on the telephone.

A travel agency is seeking a Booking Agent to arrange travel for both leisure and business purposes. Responsibilities include booking travel for various events, understanding customer preferences, and providing necessary documentation.

This is an entry-level role with no prior cruise or travel experience required and structured onboarding to get you up to speed. You will work remotely, interact with clients, and use online booking systems to confirm travel details.

Job description We are seeking outgoing individuals for a business opportunity as a Remote Travel Agent. As a Travel Agent, you will work directly with clients, handling inquiries, questions, travel arrangements, quotes, and booking the best vacation packages to fit your clients' needs and wants. Re

Job Description If you are searching for an excellent opportunity to grow your career as a life insurance agent, this job is for you! We are seeking a highly motivated, self-disciplined candidate interested in helping clients identify and reach their financial goals. Armed with our expansive suite of products and the support of our agents, you will guide individuals, families, and businesses through customized financial strategies. Apply today for a rewarding career in a stable, industry-leading company centered on doing what is right for its customers Compensation: $70,000 - $90,000 at plan yearly Responsibilities: • Ensure all contracting paperwork is up to date while maintaining databases, records, and bookkeeping, • Identify new client insurance needs, insurance risks, goals, current coverage, and financial situation by scheduling meetings for new customers, ensuring a personalized experience, • Onboard incoming and retain existing clients via a variety of customer service tasks, such as appointment booking and responding to inquiries regarding billing, coverage, eligibility, and insurance policies, • Develop a prospective customer base and advertise our insurance products through referrals, cold calling, networking, and other marketing strategies to secure new business, • Process current policyholders’ insurance claims while monitoring the status of existing insurance claims Qualifications: • High school diploma or equivalent required; Bachelor’s degree preferred, • Candidates with an active Life and Health insurance license are strongly preferred, • Previous customer service or experience as a sales representative preferred, • Possesses outstanding interpersonal and communication skills, • Familiarity with the Microsoft Office suite About Company About NYL - John Kelly: We are among the strongest and most respected financial companies in the world. We have received the highest financial strength ratings currently awarded to any U.S. life insurer by each of the four major rating companies: A.M. Best (A++), Standard and Poor’s (AA+), Moody’s Service (Aaa), and Fitch (AAA). For 65 consecutive years, we have led the Million Dollar Round Table with more members than any other insurance or financial institution in the world. We have been recognized as one of the “World’s Most Admired Companies” by Fortune Magazine for 2019.

Cruise & Resort Booking Agent | Remote – Memory Makers Base pay range $25,000. Job Description We’re hiring Cruise & Resort Booking Agents who want to work remotely, enjoy flexible hours, and help clients plan their dream vacations. Responsibilities Book cruises, resorts, and travel packages fo

Overview Booking Agent job at Travel With Duke.

Dudukhouse is seeking an Artist Manager & Booking Agent for Ethnosonic, a unique duduk-led jazz fusion ensemble.

A travel agency is seeking a Cruise & Resort Booking Agent to work remotely with flexible hours.

Job Description: We’re hiring Cruise & Resort Booking Agents who want to work remotely, enjoy flexible hours, and help clients plan their dream vacations. Cruise & Resort Booking Agent | Remote Location: Remote (U. Responsibilities Book cruises, resorts, and travel packages for clients Recommend

We are seeking a detail-oriented and reliable Online Booking Agent to support customers with reservations and general booking assistance. Key Responsibilities: Assist customers with making and managing bookings through online platforms Provide accurate information regarding availability, pricing, an

We're seeking a detail-oriented Booking Agent to support clients by managing reservations, coordinating schedules, and ensuring all booking details are accurate and confirmed. What Youll Do: Handle reservations, confirmations, and booking updates Communicate with clients to gather details and provid

Could you use some extra cash for the holidays? Were looking for organized, motivated individuals to join our team as Booking Agents. Assist clients with booking flights, hotels, and vacation packages.

Remote Dental Treatment Closer.We are seeking a driven, empathetic, and experienced Remote Dental Treatment Closer to join our team.In this role, you'll work with qualified, inbound leads - prospective patients who have already expressed interest in dental treatments such as same-day smiles, dental

We are seeking organized and customer-focused individuals to join our team as a Remote Travel Booking Agent. Key Responsibilities Assist clients with researching and booking travel such as cruises, vacation packages, hotels, and tours Provide helpful information about destinations, travel options, a

Why join us? Maharam is the leading creator of textiles for interiors.Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture.Known for its aesthetic and industrial innovation, Maharam's work is g

Handle bookings, schedule inquiries, and coordination across departments via Playbypoint. Comfortable with booking and club management systems.

KazuNori the Original Handroll Bar is looking for friendly, energetic people to join our team at our NYC locations.You must have a positive attitude, and work well in fast paced environments.We offer a lot of growth and look for OPEN availability.Our people work roughly 30-35 hours we

BURGERHEAD is a new burger concept located in the heart of the West Village seeking front of house team members to join our team.Responsibilities & Qualifications:.Valid NYC / DOH food handlers certificate.Greet customers and take orders.Distribute orders to customers.Count the register for opening

We are looking for an energetic, organized, and proactive carnivore to join our team! This position is perfect for a meat lover who likes to smile and is hungry to learn!.Assisting at our wine bar and working special events.Ideal candidates will have high-volume customer service experience, be aweso

KazuNori by sushi Nozawa is looking for friendly, energetic people for a cashier position at our Nomad location.You must have a positive attitude, and work well in fast paced environments.We look for OPEN availability and our people work roughly 30-35 hours weekly.Our locations are non tipping estab

Bark Barbecue is opening a second 8,700 sq.North Brooklyn (East Williamsburg/Bushwick) and is seeking hospitality professionals to join our opening team.This is an opportunity to be part of an industry-leading buildout from the ground up, helping shape the systems, culture, and standards of a high-v

Serving New York’s best bagels, Apollo Bagels is bringing simplicity back to the bagel with our fresh, simple, high-quality food at a great value.Apollo is a fun and community-based workplace unlike any other.As we experience tremendous growth, our leaders are the driving force to our continue

We're looking for a candidate that will work a dual Server/Cashier role:.Server on the restaurant floor at Maki a Mano Handrail Bar.Cashier/onigiri maker on the to-go style storefront (adjacent to the restaurant).The ideal candidate is highly outgoing and friendly, someone who enjoys engaging with g

Data entry agents come from all different backgrounds including, data entry, telemarketing, client service, sales, clerical, secretary, administrative assistant, assistant, call center, part-time, retail.

Secretary/Receptionist Position.Are you a driven individual with a passion for organization and communication? We are currently seeking an enthusiastic and dedicated Secretary to join our team in the heart of New York City.This position offers a unique opportunity to gain valuable experience in a fa

Coordinate meeting room bookings and ensure all logistics are set up seamlessly.

Fitness Front Desk Lead Associate.Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Fitness Front Desk Lead Associate.The Fitness Front Desk Lead Associate is responsible for greeting guests and members and must be well versed in the facility and the different ser