Real Estate Agent - Novex Realty Inc - New York

This is an outside/field sales position * Base Pay + Commission * At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire. If you reside in New York, you'll enjoy the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: • Enroll eligible members in UHC Essential Plan, • Build and foster relationships with key accounts (provider offices, CBOs, housing, etc.), • The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales, • Serve as point of contact for members to provide excellent service and enrollment experience, • Lead pipeline management, • Responsible for meeting or exceeding sales and enrollment expectations within assigned territory, • Conduct product information presentations in multiple settings, including in-home consultations, • Function independently and responsibly with minimal need for supervision, • Track and measure various sales event effectiveness and activities, events, leads & leads progress, sales, appointments, contacts, and relationship progress daily through internal systems, • Provide input, support and feedback on promotional opportunities, benefits, and other issues, • Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate, • Ability to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion, • Ability to track a schedule to keep appointments on time and information pertaining to those appointments in timely manner, • Input consumer demographics and interactions into company systems as appropriate, • Performs other duties as required Demonstrated Skills: • Execute excellent communication, interpersonal, time management and organizational skills, • Excellent relationship building skills, • Ability to be compassionate while selling, • Function independently and responsibly with minimal need for supervision, • Ability to manage multiple priorities as it relates to meeting enrollment goals, • Ability to communicate complex healthcare information to potential clients You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hire, • 2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience, • Intermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce), • Ability to travel locally up to 100% of time within assigned sales territories in this NY market area, • Ability to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required Reside within/commutable distance of their target geography • Access to reliable transportation and valid US driver's license with current automobile insurance and good driving history Preferred Qualifications: • Bilingual preferred (Russian, Spanish, English, Arabic, French, etc.), • Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory, • Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities, • Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided, • Previous outside sales and territory management experience, • Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect, • Insured and dependable vehicle *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.23 to $38.46 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales/Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire. * This is an outside/field sales position * * Base Pay + Bonus * Primary Responsibilities: • Enroll eligible members in UHC Essential Plan, • Build and foster relationships with key accounts (provider offices, pharmacies, CBOs, housings, etc.), • The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales., • Serve as point of contact for members to provide excellent service and enrollment experience, • Lead pipeline management, • Responsible for meeting or exceeding sales and enrollment expectations within assigned territory, • Conduct product information presentations in multiple settings, including in-home consultations, • Function independently and responsibly with minimal need for supervision, • Track and measure various sales event effectiveness and activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems., • Provide input, support and feedback on promotional opportunities, benefits, and other issues, • Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate, • Ability to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion, • Ability to track a schedule to keep appointments on time and information pertaining to those appointments in timely manner, • Input consumer demographics and interactions into company systems as appropriate, • Performs other duties as required Demonstrated Skills: • Execute excellent communication, interpersonal, time management and organizational skills, • Excellent relationship building skills, • Ability to be compassionate while selling, • Function independently and responsibly with minimal need for supervision, • Ability to manage multiple priorities as it relates to meeting enrollment goals, • Ability to communicate complex healthcare information to potential clients Required Qualifications: • Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC) in good standing or willing to obtain certification within 30 days of hire, • 1+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience, • Intermediate level of proficiency in MS Office (Outlook, Word, Excel, Power Point), • Willing and able to travel locally up to 100% of time within assigned sales territories in this NYC market area requiring reliable transportation or access to public transportation, • Willing and able to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required, • Reside within commuting distance to New York Metropolitan area, • Bilingual English plus one or more of the following: Chinese (Cantonese, Mandarin, Fuzhounese), Korean, South Asian - Hindi, Bengali, Urdu, Punjabi, Tamil, Gujarati, Vietnamese, Filipino/Tagalog etc Preferred Qualifications • 2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience, • Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities, • Previous outside sales and territory management experience, • Valid driver's license, good driving history and current automobile insurance, • Insured, dependable vehicle with current driver's license, • Health & Accident Insurance license required (company-sponsored) state health/life insurance; or willing to obtain license within 30 days of hire, • Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory, • Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided, • Previous outside sales and territory management experience, • Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.23 to $38.46 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO, #RED #RPOLinkedin

_ Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together. The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business. The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics. Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience. If you are located in or within the state of NY, you'll enjoy the flexibility to work telecommute * as you take on some tough challenges. Primary Responsibilities: Client Relationship Management • Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth, • Build strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-through, • Maintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferences, • Act as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions Growth & Business Development • Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship management, • Partner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accounts, • Proactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growth, • Maintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets Account Oversight & Operational Support • Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growth, • Monitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each site, • Use available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams Cross-Functional Collaboration • Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next steps, • Assist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothly, • Ensure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations Client Engagement & Education • Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaboration, • Coordinate client-facing activities such as site visits, outreach, and immunization events, • Share observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities Performance Metrics (KPIs) Success in this role will be measured through relationship strength, account retention, outreach consistency, growth, and operational follow-through across assigned accounts, including: • Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this account, • Quarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpoints, • Issue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concerns, • Billing Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assigned, • Onboarding Support: Successful coordination and follow-through for new account transitions, • Account Responsiveness: Timely communication and documented follow-up after visits, calls, and escalations, • Client Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship management, • Scheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territories, • Operational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • 4+ years of experience supporting pharmacy or healthcare operations, • 4+ years of experience in pharmacy or healthcare account management, in a client-facing support role, • 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule Preferred Qualifications: • Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts, • Licensed Pharmacy Technician, • Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities, • Experience coordinating healthcare related events Proficiency with MS Office Soft Skills: • Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem-solve and prioritize, • Strong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

This position is Onsite. Our office is located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354. Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This role delivers face to face customer service to M&R and DSNP members-explaining benefits, resolving claims and billing issues, completing material requests, providing translations, and assisting with government program applications-while collaborating closely with a 7-member onsite team. This position is full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of introductory training and then continuous on the job training. The hours of the training will be 9:00am - 5:30pm EST, Monday - Friday. Primary Responsibilities: Customer Services responsibilities- Full M&R and DSNP training • Provide in person Member services to both M&R and DSNP members with their languages (Cantonese / Mandarin) at retail store, services including but not limited to:, • Benefits, • Policies, Procedures and protocols (pre-auth, enrollments, renew rewards, etc ), • Claim/billing issues (follow up calls with resolution to identified issues in timely manner, outbound calls to provider offices if needed), • Fulfills material requests for Members, • Translations (company letters, as interpreter to work with other vendors), • Assist members to apply for various government assistance programs, explore external non-profits organizations to provide help to needed Members Member Services Quality Programs Supports • Support Member experience and quality programs to improve Member satisfaction NPS score and Star rating Assist outbound calls projects (HRA, seminar RSVPs, other quality call projects), • Support House Call program/activities at retail sites, • Attend in person MES event and assist on Q&A sessions, • Arrange small session educational seminars to promote UHC tools that will be benefit Members (website, catalog ordering, etc), • As interpreter, assist Members to complete quality related surveys and close gap in care activities to enhance plan's star rating, • Attend community activities to promote retails Medicare Growth • Medicare Sales and Enrollment Supports, • Must obtain Health license and Complete Medicare certification to support enrollment, • Encourage Member referral program after servicing, • Introduce plans to Members and Prospects for conversions and new enrollments, • Need to handle Member conversion applications process and sign-up Medicare prospects as sales back up, • Promote sales-related seminars and events at retail You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience, • Must be 18 years of age OR older, • 3+ years of customer service experience analyzing and solving customer problems, • Experience with Windows based programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook, • Bilingual Fluency in English, Cantonese and Mandarin, • Must be willing to obtain Health license after 6 months of employment, • Ability to travel up to 10% on local retail locations as needed, • Must reside within a commutable distance to the office located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354, • Ability to work full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: • Bilingual Fluency in English, Fuzhouese and Toishanese, • Healthcare Industry experience Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20 - $36 hourly based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED #RPOLinkedIn

Our client is a fast-growing digital media platform hiring an Account Executives to build and close new advertiser and agency partnerships. Clear path to senior sales and strategic account roles.

Our client is a fast-growing digital media platform hiring an Account Executives to build and close new advertiser and agency partnerships. Clear path to senior sales and strategic account roles.

We are seeking a highly motivated Account Executive.

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $37 per Hour RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem-solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage, • Be able to participate proficiently in functions outside one’s department when called uponQualifications -Previous service experience is an asset -Previous Point of Sale System experience is an asset -Excellent communication and organizational skills -Strong interpersonal and problem solving abilities -Highly responsible & reliable -Ability to work well under pressure in a fast paced environment -Ability to work cohesively as part of a team -Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.