Community Engagement Coordinator - Lawrence, KS
9 days ago
Lawrence
Job Description POSITION SUMMARY The Community Engagement Coordinator at the Kansas Distribution Center (KDC) is responsible for creating a positive and impactful experience for volunteers, both onsite and off-site events. This Tuesday – Saturday role manages group reservations, leads volunteer orientations, and ensures volunteers are informed, prepared, and connected to the organization's mission. PRIMARY RESPONSIBILITIES Kansas Distribution Center (KDC) Duties • Supervise and assist volunteers during Saturday shifts, serving as the primary point of contact for onsite questions, needs, and troubleshooting to ensure a positive, productive, and safe experience., • Work closely with the First Impressions Coordinator to maintain consistent front desk coverage during business hours, Tuesday through Saturday. Volunteer Engagement Group Reservations • Coordinate reservations for the KDC, ensuring timely communication, accurate details, and efficient scheduling., • Collaborate with the Kansas City Coordinator to provide additional assistance during peak volunteer seasons., • Provide group leaders with clear details on program guidelines, risk management considerations, and logistical requirements prior to their visit., • Track and document group participation and volunteer hours for reporting and compliance. Onsite Volunteer Experience • Collaborate daily with Volunteer Engagement Center (VEC) to confirm and share accurate volunteer counts., • Oversee volunteer check-in, ensuring all participants sign in and required waivers are properly filed., • Lead volunteer orientations, deliver clear program details, expectations, and safety guidelines., • Create a positive volunteer experience by ensuring participants are informed, confident, and ready to serve., • Provide support to VEC staff assisting with coverage during volunteer shifts as needed. Volunteer Engagement at Off-Site Events & Packing Opportunities • Lead food drive engagements by planning and managing logistics-including scheduling, material preparation, and partner communication-to ensure smooth implementation of off-site packing activities., • Coordinate and oversee event setup, including transportation, volunteers, and supply management., • Represent Harvesters at off-site events, fostering relationships with community partners and volunteers., • Prepare post-event reports to support organizational goals and continuous improvement efforts. POSITION EXPECTATIONS • Provides flexible assistance across functions to ensure successful operations., • Welcoming visitors, volunteers, and callers with courtesy and professionalism., • Foster an inclusive environment building strong relationships with volunteers and community partners., • Communicate effectively, tailoring messaging to different audiences and situations to manage expectations, ensure clarity, and uphold risk management standards., • Manage complex scheduling, group logistics, and volunteer records with precision and attention to detail., • Confidently lead orientations and group overviews, setting expectations, and promoting safety., • Plan and implement onsite and off-site volunteer engagements, ensuring readiness, and smooth operations., • Address questions and challenges promptly while adapting to changing priorities and environments., • Handle confidential information responsibly and deliver exceptional customer service., • Work cross-departmentally to align volunteer engagement with broader resource development and organizational goals. OTHER ASPECTS OF THE JOB • This position requires comfort with light physical activities such as standing, walking, bending, and lifting, as well as the ability to drive a large cargo van and operate power equipment., • Demonstrate flexibility to work occasional evenings and weekends in support of community engagement events and organizational initiatives., • Maintain a thorough comprehension of Harvesters' food safety policies and consistently follow all procedures to ensure full compliance. JOB QUALIFICATIONS • High school diploma or equivalent; associate degree or higher preferred., • Proven customer service experience in front desk, administrative, or hospitality settings., • Strong relational and communication skills, both verbal and written., • Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail., • Proficiency in Microsoft Office Suite and familiarity with basic database or scheduling systems., • Highly organized with strong recordkeeping and time management skills., • Demonstrated ability to work independently and collaboratively within a team., • Professional demeanor, discretion, and adherence to confidentiality. PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCE • Coordinating and engaging volunteers across diverse programs and events., • Planning and managing event logistics, including scheduling and resource allocation., • Building and maintaining relationships with community partners and stakeholders., • Fostering a welcoming and respectful approach to volunteer and community engagement that makes others feel connected and supported.