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GLOBAL OPS - Field Operations Specialist - Manhattan - Global Ops - New York

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4 hours ago22 views

Location: Manhattan (back up to Brooklyn)


Employment Type: Full-time - Salaried


Work Setting: Field-Based (Multi-Site)
Schedule: Tuesday to Saturday (50 hours workweek in the field; with flexible coverage requirements)
Compensation:


  • Unarmed: $62,400 annually

  • Armed: $76,700 annually (must possess valid NYS Armed Guard License and Unrestricted Carry Permit)

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About the Role

The Field Operations Specialist (the "FOS") serves as a critical operational stabilizer within GLOBAL OPS' Field Management structure. This is a high-responsibility, field-based role designed to ensure coverage continuity, site familiarity, and real-time operational support across assigned regions.


This role is not a traditional supervisory position. Instead, it is focused on operational excellence, rapid response, site presence, and quality assurance across multiple locations.


The FOS plays a key role in supporting Managers of Field Operations and the Director of Security Operations by ensuring that field operations run smoothly, consistently, and professionally.


This role is structured as a developmental pathway into formal field management leadership.


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Key Responsibilities

1. Regional Shift Coverage & Workforce Stabilization

  • Provide on-site coverage in response to call-outs, absences, and urgent staffing needs

  • Float between multiple client locations within assigned region

  • Maintain operational continuity during scheduling gaps

  • Support staffing stabilization efforts during peak operational periods

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2. Site Familiarization & Operational Readiness

  • Develop working knowledge of all assigned sites, including post orders and client expectations

  • Conduct regular site visits and walkthroughs

  • Perform perimeter checks and site checks

  • Identify operational inconsistencies and escalate appropriately

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3. Incident Response & Escalation Support

  • Respond to urgent field incidents in coordination with Company Management

  • Support proper incident documentation and reporting

  • Maintain composure and professionalism during high-pressure situations

  • Reinforce escalation protocols and operational standards

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4. Quality Assurance & Standards Enforcement

  • Reinforce company protocols and professional conduct standards

  • Support onboarding shadowing for new agents

  • Provide real-time feedback to Managers regarding operational trends

  • Model accountability, punctuality, and field professionalism

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Authority & Reporting Structure

  • Reports directly to the Manager of Field Operations

  • No direct reports

  • No hiring, termination, or disciplinary authority

  • No client contract ownership

This role supports field management.


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Qualifications

  • Minimum 5 years of private security or related operational experience

  • Valid NYS Security Guard License (required)

  • Valid NYS Armed Guard License (required for Armed role)

  • Strong understanding of field security operations

  • Ability to travel between multiple NYC locations

  • Professional communication skills (verbal and written)

  • Ability to remain calm under pressure

  • Strong situational awareness and decision-making ability

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Physical & Work Requirements

  • Ability to stand and walk for extended periods

  • Ability to travel between sites throughout NYC

  • Flexibility for evenings, weekends, and emergency coverage

  • Ability to respond to urgent operational needs

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What Success Looks Like

  • Reliable coverage stabilization

  • Clear, professional incident escalation

  • Strong site familiarity across region

  • Reduced operational disruption

  • Positive client and internal feedback

  • Demonstrated readiness for advancement into Field Management

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Career Path

Security Agent

Field Operations Specialist

Manager of Field Operations

Director of Security Operations


This role is designed as a developmental stepping stone for high-performing professionals seeking advancement into formal leadership roles.


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Why Join GLOBAL OPS

  • Work within a structured and disciplined field management model

  • Competitive compensation aligned with responsibility

  • Clear advancement pathway

  • Exposure to diverse operational environments

  • Opportunity to contribute meaningfully to field stabilization
  • Experience
    Required
  • Employment
    Full-time

pin iconManhattan, New York

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OtherNew York

Hiring on JOB TODAY since July, 2026

Komal K. avatar icon
Komal K.Active 4 hours ago
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