Customer Service/ Party Host - Spy Ninjas HQ
11 days ago
Las Vegas
Job DescriptionDescription: Position Summary The Guest Experience Agent (Front Desk) at Spy Ninjas HQ is the first point of contact for guests and plays a critical role in delivering a welcoming, organized, and high-energy experience. This role is responsible for front desk operations, guest check-in, retail transactions, and supporting party experiences. You ensure every guest interaction is smooth, engaging, and leaves a lasting positive impression. Primary Duties and ResponsibilitiesGuest Experience & Engagement • Greet and engage all guests with energy, professionalism, and enthusiasm, • Check guests in, verify waivers, and provide clear information about their visit, • Answer questions, provide directions, and assist with guest needs in real time, • Support party experiences and ensure celebrations run smoothly and on schedule, • Create a fun, welcoming environment while maintaining organization and flow Sales & Retail Operations, • Process transactions accurately at the front desk and redemption areas, • Recommend attractions, upgrades, and merchandise to enhance the guest experience, • Scan, handle, and complete all retail purchases efficiently, • Maintain clean, organized, and fully stocked retail displays, • Support upselling initiatives through product knowledge and engagement Operations & Communication, • Assist with bookings, phone inquiries, and guest scheduling support, • Manage guest flow, wait times, and communicate delays clearly and professionally, • Complete incident reports and document situations accurately when needed, • Perform opening, mid-shift, and closing duties to ensure operational readiness, • Maintain cleanliness and organization of front desk, lobby, and party areas, • Participate in team trainings and meetings as required Requirements: Qualifications for Success • 18 years of age or older, • High school diploma or equivalent required, • Strong communication and interpersonal skills, • Friendly, professional, and team-oriented mindset, • Ability to lead small groups or provide clear party instructions, • Basic computer, POS, and tablet proficiency, • Ability to multitask and stay composed in fast-paced environments, • Customer service experience preferred, • Must pass a background check, • Sheriff’s Card Physical Demands, • Ability to stand and walk for extended periods, • Frequent movement throughout the facility, including stairs, • Ability to lift up to 40 lbs, • Ability to clean and reset guest-facing areas (including light janitorial tasks), • Ability to communicate clearly both verbally and in writing Work Environment, • High-energy, fast-paced environment with elevated noise levels, • Indoor and occasional outdoor guest interaction, • Exposure to varying conditions when assisting guests outside, • Adherence to safety and infection control procedures