Customer Service Administrator
20 days ago
Alton
Customer Service Administrator \n\n • Location: Alton, Hampshire\n, • Salary: £27,040 per annum\n, • Job Type: Permanent\n\n We are seeking a Customer Service Administrator to join a busy and friendly team in Alton. This role is perfect for an organised and customer-focused individual who thrives in a fast-paced environment. You will handle customer service, order processing, and general administrative tasks, ensuring a seamless and professional experience from enquiry through to order fulfilment. \n Day-to-day of the role: \n Customer Service \n\n • Act as the first point of contact for customer enquiries via telephone, email, and online channels.\n, • Provide accurate information regarding products, pricing, and delivery schedules.\n, • Resolve customer queries, complaints, and issues in a professional and timely manner.\n, • Build and maintain strong customer relationships.\n, • Deliver a consistently high standard of customer service.\n\n Order Processing \n\n • Accurately process and input customer orders onto internal systems.\n, • Verify order details, pricing, and delivery requirements.\n, • Liaise with internal departments to ensure orders are fulfilled correctly and on time.\n, • Monitor order progress and keep customers updated on any delays or changes.\n, • Maintain accurate records of customer interactions and transactions.\n\n Administration \n\n • Perform general administrative duties including data entry, filing, and document management.\n, • Assist with preparing reports, spreadsheets, and customer documentation.\n, • Maintain and update customer records and databases.\n, • Provide administrative support to the wider team as required.\n\n Required Skills & Qualifications \n\n • Previous experience within customer service, administration, order processing, or a similar role.\n, • Excellent attention to detail and accuracy.\n, • Strong written and verbal communication skills.\n, • Good organisational and time-management abilities.\n, • Proficient in Microsoft Office applications.\n, • Experience using CRM or ERP systems would be advantageous but is not essential.\n\n Personal Attributes \n\n • Friendly, professional, and approachable.\n, • Strong problem-solving skills.\n, • Ability to work effectively under pressure and manage competing priorities.\n, • Reliable, adaptable, and proactive.\n, • Positive attitude with a strong customer focus.\n\n Benefits \n\n • Competitive hourly rate of £13.00.\n, • Temporary position with the potential to become permanent for the right candidate.\n, • Supportive team environment.\n, • Opportunity to develop your administration and customer service skills within a growing business.\n\n Apply Today \n If you are an experienced administrator with excellent customer service skills and are looking for a role that offers long-term potential, we'd love to hear from you. Apply now to be considered. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.