Workshop Controller / Vehicle Technician
il y a 7 jours
Grantham
Job Introduction Workshop Controller / Vehicle Technician An excellent opportunity has arisen for a dual position as Workshop Controller/Vehicle Technician to join our Toyota Dealership in Grantham. Hours of work are 8:30am to 5pm Monday to Friday, as well as Saturdays on a rota basis, 8:30am to 12:30pm. Excellent package available £36,000 basic with a £42,000 OTE plus benefits. The Workshop Controller is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisors and Technicians, ensuring that all required work is actioned effectively and efficiently. This role has a 60/40 split in productivity and supervisory responsibility. Role and Responsibilities • Managing the workflow of all jobs to brand standard., • Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner., • Provide focused management to the service department team, to ensure an excellent customer experience., • Ensure processes are always adhered to., • Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify., • Manage the performance of the workshop to ensure that KPI targets are achieved., • Manage and plan workshop / support re...