Service Controller
hace 7 días
Dewsbury
Location: Dewsbury Contract Type: Permanent Forkway is one of the UK's leading material handling solutions providers, employing approximately 100 colleagues across three Handling Centres and a network of strategic service hubs. We are committed to delivering exceptional service to our customers while creating a supportive environment where our people can thrive and develop. We are looking for an organised and customer-focused Service Controller to join our Dewsbury team. This is a varied and fast-paced role where you will play a key part in coordinating engineering activities, supporting customers, and driving service efficiency across the business. As a Service Controller, you will coordinate the daily activities of our field and workshop engineers to maximise service performance, customer satisfaction and operational efficiency. You will also support our Hire, Parts and Transport functions, helping to identify revenue opportunities and ensuring the smooth delivery of short-term hire solutions. This position is ideal for someone who enjoys working in a fast-moving environment, has excellent organisational skills and takes pride in delivering exceptional customer service. • Manage incoming customer enquiries and service calls, ensuring all reques...