Data & AI Network Ops Lead
7 days ago
Bath
As the Data & AI Ops Lead, you will be responsible for the strategic design, implementation, and operational management of the ServiceNow CMDB, data, and AI Ops capabilities. This leadership role is central to establishing a 'single source of truth' and driving operational intelligence across a complex, multi-domain telecommunications environment. • CMDB & Data Governance, Platform Implementation, • AI Ops Enablement, • Integration & Enrichment, Operational Intelligence, • Leadership & Collaboration, • Experience with ServiceNow CMDB, CSDM, Discovery, Service Mapping, and Event Management., • Expertise in data governance, data quality management, reconciliation, and CI lifecycle management., • Proven experience in implementing AIOps use cases such as event correlation, service impact analysis, and automated remediation., • Ability to build operational dashboards, KPIs, reports, and service health views using tools like ServiceNow Performance Analytics., • Experience in integrating data from a wide range of sources, including monitoring platforms, OSS systems, and cloud environments., • Experience with other OSS/AIOps platforms (e.g., Netcracker, ElasticSearch)., • Familiarity with graph databases, vector databases, and knowledge graphs., • Experience with data streaming and processing platforms (e.g., Kafka, Google BigQuery), • ServiceNow Certified Implementation Specialist (CIS) in Discovery, Service Mapping, or Event Management., • ITIL 4 Foundation., • Certifications in Data Governance, AI/ML, AIOps, or major cloud platforms (Azure, AWS, GCP)., • Observability platform certifications (e.g., Splunk, Dynatrace, Datadog)., • Open access to digital learning platforms, • Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who have a disability and meet the minimum essential criteria for the role. Please opt in during the application process. • All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting. www.capgemini.com #J-18808-Ljbffr