Showroom Manager
hace 4 días
Watford
Purpose of the Role \n Join an international, design led organisation taking the UK by storm with multiple new showroom openings. \n This is a rare opportunity for a retail leader to take genuine ownership of a new outlet, nurturing a new team \n while bringing real creativity to the commercial side of running a space dedicated to beautifully crafted, \n considered pieces. \n As a Showroom Manager you'll work collaboratively with colleagues across Warehouse, Dispatch, Customer Service and Marketing, \n both nationally and internationally, sitting at the heart of a fast moving, design focused retail environment. \n \n Key Accountabilities \n Commercial and Inventory \n\n • Design and deliver a clearance approach that keeps stock moving at pace, with autonomy over day to day pricing and clearance within agreed parameters\n, • Price according to item quality and condition, holding margin discipline while protecting the value of the product\n, • Take full ownership of stock position, inventory prioritisation and floor placement\n, • Stay close to conversion daily, catching where momentum is slipping and acting before it becomes a problem\n, • Drive commercial campaigns and promotions that bring energy to the clearance calendar\n\n Warehouse and Merchandising \n\n • Review returned stock and systemise SKUs and item numbers, generating clear lists for the warehouse team\n, • Set up product displays, rugs, sofas, coffee tables, chairs and cushions, styled to brand guidelines\n\n Customer Experience \n\n • Own the customer journey through the outlet, hosting every visitor with warmth and genuine product knowledge\n, • Handle complaints and disputes fairly and professionally\n, • Ensure every customer receives a special experience that reflects the quality and luxury design nature of the product\n\n Leadership \n\n • Build and lead a team, coaching individuals and developing them as you go\n, • Define the standards and rhythm this outlet, and future ones, will run on\n, • Get involved directly, moving stock, helping with staging, keeping the space safe and well run\n\n Personal Attributes and Skills \n\n • Professional, articulate and well spoken, with excellent verbal and written communication\n, • Positive, solution oriented, fun and friendly, with a genuine growth mindset and comfortable giving and receiving feedback\n, • Leads from the front, celebrating wins as a team and knowing a happy, successful team drives successful results\n, • Treats every piece with real respect and a genuine commitment to finding it the right buyer, while setting commercial margins that reflect its value\n, • Strong customer hosting skills, confident handling complaints and disputes with fairness and composure\n, • Well organised, commercially minded with an understanding of pricing psychology\n, • A real eye for design and quality, able to make a customer see it too, even at a reduced price\n\n Experience Required \n\n • Background in high end consumer goods, ideally furniture, somewhere design and quality genuinely mattered\n, • Open to candidates ready to step up into ownership, as well as more experienced managers looking for something different\n, • Full UK driving licence and access to a vehicle\n, • Hands on and willing to lead by example\n\n \n Please Note: Due to location, own vehicle is essential as location is not easily reached via public transport. \n \n \n