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Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

Business Development Manager - Veterinary LIMS Revolutionising Veterinary Laboratory Management Are you an experienced BDM in LIMS with a passion for driving innovation in the veterinary sector? Do you thrive on building relationships with laboratories, diagnostic facilities, and research organisations to deliver cutting-edge Veterinary Laboratory Information Management Systems (LIMS)? We're looking for a high-performing Business Development Manager to lead our expansion into the veterinary diagnostics space, helping laboratories streamline workflows, enhance compliance, and improve efficiency with our industry-leading LIMS solutions. Why Join Us? • Innovative Technology - Be part of a company delivering state-of-the-art LIMS solutions tailored for veterinary labs., • Uncapped Earning Potential - Competitive base salary of £40-55K DOE with realistic £100K+ OTE., • Flexible & Remote Working - Work from home while engaging with veterinary professionals and lab managers across the UK., • Growth & Development - Ongoing training in cutting-edge digital pathology and veterinary diagnostics solutions. Key Responsibilities:Business Growth & Sales Strategy, • Identify, engage, and secure veterinary laboratories, research organisations, and animal health diagnostics companies as key clients., • Develop and execute a targeted sales strategy for the veterinary sector, ensuring maximum market penetration., • Proactively generate high-quality leads through networking, referrals, and industry events. Solution Selling & Consultative Approach, • Understand veterinary lab workflows and compliance needs to tailor LIMS solutions for optimal performance., • Deliver compelling presentations and product demonstrations, positioning our LIMS as the gold standard for veterinary diagnostics., • Provide expert advice on how our technology improves sample tracking, regulatory compliance, and lab efficiency. Sales Cycle & Relationship Management, • Manage the full sales cycle, from lead generation to contract negotiation and closing deals., • Collaborate with internal teams to ensure seamless implementation and ongoing customer success., • Maintain strong relationships with veterinary lab directors, pathologists, and diagnostic managers., • Represent the company at veterinary trade shows, industry events, and networking conferences. What We're Looking For:, • Experience in B2B sales of LIMS, software, or technology solutions, ideally in veterinary, pathology, or diagnostics., • Strong knowledge of veterinary laboratory workflows, sample tracking, and compliance requirements., • A proven track record of hitting and exceeding sales targets in a competitive, consultative sales environment., • Excellent presentation, negotiation, and relationship-building skills., • Self-motivated and able to work independently in a remote setting., • A background in veterinary diagnostics, animal health, or related life sciences is a huge plus. Ideal Backgrounds:, • Veterinary Medicine & Diagnostics, • Animal Health Research, • Veterinary Pathology & Microbiology Labs, • Biorepository & Sample Management, • Digital Pathology & Genetic Testing, • Commercial Veterinary Laboratories Ready to Make an Impact? Join us and be at the forefront of transforming veterinary lab management with cutting-edge LIMS technology. Salary: £40-55K DOE + Over £100K OTE + Benefits Work from Home - Fully Remote Apply today and help shape the future of veterinary diagnostics.

Interim Managing Director – Veterinary Sector (Part-Time, Remote, 6-Month Contract) • Location: Home-based with regular travel across the North of England (West Yorkshire, Lancashire, Greater Manchester, North Yorkshire, County Durham), • Employment Type: Interim (6 months) | Approx. 14 hours per week | Employed or Consultancy Basis We are recruiting on behalf of a well-established business operating within the veterinary sector for an experienced Interim Managing Director to join on a 6-month part-time contract. The role involves providing day-to-day leadership and strategic direction to a small, dedicated team delivering specialist services to veterinary practices. About the Business: This is a clinician-led business with a strong reputation for providing high-quality, responsive, and pragmatic support to veterinary professionals. With no physical premises, the team works remotely and travels to client sites across the region. The company places high value on team wellbeing, quality of service, and long-term sustainability. The Role: Reporting to the Board of Directors (via the Chair), the Interim Managing Director will oversee the effective running of the business, support the team, and ensure alignment with the company’s goals and values. This flexible, part-time role (approx. 14 hours per week) suits someone with strong leadership and operational management experience, particularly within veterinary, healthcare, or service-based sectors. You’ll be primarily home-based, with regular travel for team meetings and on-site engagement across the North of England. Key Responsibilities: • Provide day-to-day leadership and line management for all team members, • Oversee staffing matters including recruitment, retention, and performance (with support from an external HR provider), • Support the team to stay aligned with strategic objectives and company values, • Monitor financial performance and liaise with the finance manager and accountants, • Prepare and present regular updates and reports to the Board, • Oversee core operational functions, including health & safety and IT support (external providers in place), • Support logistics and ensure effective coordination of services, • Work closely with the Chair and Board to implement business plans, budgets, and reporting frameworks, • Maintain organisational structure and support clear communication across the team Some aspects of the role may be delegated to the wider team, depending on your background and availability:, • Marketing, brand awareness, and client engagement, • Oversight of equipment sourcing and servicing ABOUT YOU • Previous experience in a senior leadership or operational role, • Strong people management and team-building skills, • Financial awareness and the ability to work within budgets and strategic plans, • A practical, hands-on approach combined with clear, values-led decision making, • Familiarity with remote team management and flexible working environments You may be a seasoned MD, COO, or Senior Practice Manager looking for an interim opportunity. Terms & Flexibility • Duration: 6-month interim contract, • Working hours: Flexible – approx. 14 hours per week, • Location: Remote/home-based, with regular travel across the North of England, • Engagement: Employed, freelance, or consultancy – open to discussion How to Apply If you’re interested in supporting a values-led veterinary business through a period of transition, we’d love to hear from you. Please apply with your CV and a short covering message where possible outlining your availability and relevant experience. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processes by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments

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