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Operations Manager - Aintree Racecourse - The Jockey Club Experiences | Full-Operations Manager - Aintree Racecourse - The Jockey Club Experiences | Full-Time / PermanentExcellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.We are looking for an Operations Manager to join The Jockey Club Experiences at Aintree Racecourse, to ensure the smooth delivery of the day-to-day and race day hospitality operations within unit to our clients and customers whilst managing the business needs and performance standards.ABOUT US:Jockey Club Experiences was formed in 2026 (following a rebrand of Jockey Club Catering, founded in 2009) and continues to provide outstanding catering, hospitality and customer service at all of The Jockey Club's racecourses nationwide and has a portfolio of 15 racecourses delivering catering to over 333 race days a year.Jockey Club Experiences delivers exceptional race day experiences through great people; and amazing customer service and providing 'Legendary Experiences' to all our customers at our event days.WHO YOU ARE:As an Operations Manager, you will ideally have a successful background in Food Service /Contract Catering/Hospitality/Retail Catering. With previous experience working in a fast-paced environment managing a team as well as supporting the catering, hospitality and events. You will have a flexible attitude towards hours and working tasks. You possess excellent management and communication skills, have a good understanding of financial management, and be able to demonstrate your analytical approach to problem solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute.PERSONAL REQUIREMENTS:As Operations Manager, service will be your focus area ensuring you exceed client expectations. You will thrive on getting the best out of your team and maximising commercial opportunities, ensuring the delivery of the service is exceptional. You will be supporting with the hospitality and fine dining service requirements, our hospitality and meeting room bookings can vary from buffets to fine dining dinners, or canapé receptions.You will be managing and controlling staff levels, while ensuring budgetary requirements are met. The Operations Manager will recruit, manage, train, motivate and appraise staff to promote good employee relations and a fantastic working environment whilst developing a positive team culture within the workplace.By managing and maintaining all the Hospitality areas and equipment you will ensure the working environment is clean and meets Health and Safety legislation.Assisting the General Manager in ensuring all financial targets are achieved, and the preparation of business forecasts.Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH. This will include your awareness of any specific hazards in your workplacePRIME OBJECTIVES AND RESPONSIBILITIES:Manage the performance of any direct reports. Ensure every team member is given a fair objective performance review and any agreed action is effectively followed up.Attend all regular meetings and ensure that relevant information is cascaded as appropriateLead set up on prep daysSupport the Deputy General Manager and General Manager to effectively induct, train and develop variable labor in accordance with the needs of the business.Manage the casual team to ensure effective communicationAcknowledge and act upon individual customer needs while observing the standards.Treat all customers and colleagues in a polite and courteous manner at all timesProvide direct liaison with client, customer and sales team to ensure clear communication for each event's needs and expectationsDeal with all customer comments in a positive manner and take appropriate follow-up action, turning any negative customer experiences into positive ones.Support the Deputy General Manager and team in effective liaison with the client to ensure the continual development of the partnershipEnsure day-to-day delivery of catering services as advised to standards set within the businessDemonstrate the ability to perform all tasks consistently adhering to the specific standard.Lead by example and ensure members of the team wear correct, full and clean uniform whilst on duty. Actively address all issues related to non-adherence of company standards.Support the Deputy General Manager and General Manager in communicating, motivating and involving individuals within the team.Demonstrate ability to identify training needs and carry out on the job trainingBe aware and adhere to statutory, legal and company requirements for: Health and Safety; Food Hygiene; Licensing Laws; Employment Law; Fire Regulations; Sales of Goods/ Trade Description.Report all maintenance issues and hazards as in the company health and safety manual.Attend department meetings and briefings as required.Support other venues within the region and across the country as required.Maximize all sales opportunities through selling techniques.Have knowledge of all unit/ location products and be able to advise the customer in a professional and helpful manner.Support the implementation and monitoring of all company marketing initiativesActively upsell each request to maximize revenue and profitability. Maximize sales opportunities that occur within the planning and operations stages of the functions and events.Support General Manager in achieving sales revenue targets for the department/ location and to optimize profitability and efficiency within the unit.Demonstrate excellent control of all operating costs in line with set targets.Minimize operating costs by using all equipment and products in accordance with company and manufacturers' guidelines.Ensure all stock takes are completed to company standards and to set deadlines.Why Join Us?Levy UK & Ireland is part of Compass Group, the world?s largest catering company, and a vibrant leader in hospitality.We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.Together, we create unforgettable experiences ? and shape the future of hospitality.Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)Aviva Digicare - Free annual healthcare checkExclusive Benefits & Wellbeing site (Perks at Work)Entertainment discounts - up to 55% off cinema ticketsHealth & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)Travel discounts - Discounts with holiday companies such as TUI and ExpediaShopping discounts - Save up to 15% at high street and online stores by purchasing Shopping CardsMeals on dutyVodaphone discountsPension scheme and Life AssuranceEmployee Assistance Programme23 days + BH's and additional day off for your birthday2 days additional leave, following return from Maternity leave during first year backCompetitive and supportive family benefitsDay off for baby's first birthdayHoliday purchase schemeOn-going training & development and career pathwaysProfessional subscriptions paidFinancial wellbeing programme and preferred rates on salary finance productsAs part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Job Reference: com/1805/74902003/52808664/SU #Levy UKCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Maternity Cover until February (may become permanent) Monday to Friday Term time only Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families What you'll be doing: As a Catering Manager, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. More about the role: Your key responsibilities will include: Preparing delicious food to the highest standards Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the efficiency of all in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Identifying opportunities for new food or service concepts to drive sales Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service Who you are: Our ideal Catering Manager will: Be passionate about great-tasting food and exceptional customer service Have a minimum of two years of catering experience Have experience managing teams in a similar role Hold an NVQ Level 1 & 2 or City & Guilds 706/1 and 2 Hold a Basic Food Hygiene certificate Demonstrate brilliant financial acumen Have excellent communication and organisational skills Be an ambitious and motivated individual who is always looking to upskill About Us Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/0707/40928001/52818989/SU #State Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

As a Unit Manager, you will be responsible for ensuring our unit and service counters run smoothly and helping to deliver t. Were recruiting an experienced Unit Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&

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Job DescriptionWe're recruiting an experienced Catering Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a full time basis, contracted to 37. As a Catering Manag

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