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Job Title: Head of Customer CareLocation: Glasgow, G33Looking for a career where your ambition meets real opportunity ? Join Persimmon Homes as a Head of Customer Care and step into a role where your success is celebrated, your growth supported, and your work truly matters.Why Persimmon Homes?We're one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.At Persimmon, we don't just build homes — we build careers. When you join us as a Head of Customer Care, you'll benefit from:Competitive salaryCompany car/Car allowance5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfactionHealth CareLife Cover & Contributory PensionBonusEmployee Benefits Platform – giving you access to high-street discounts, wellbeing support, and moreCommitted to diversity, inclusion, and empowering your developmentWhat is the role?As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer-first culture across the business.You'll work closely with senior colleagues in Construction, Sales, and across the regional leadership team to ensure customer experience is central to every decision made.This is a pivotal leadership role that blends operational rigour with strategic influence. You will be the voice of the customer in the room - using data, insight, and experience to continuously raise standards, drive improvement, and protect the brand reputation.What you'll do as a Head of Customer CareSet the vision for Customer Care in your region - ensuring a clear, customer-centric strategy is embedded across the business.Lead, inspire, and support your team - including Office Managers, Field Operations Managers, Coordinators, and Maintenance Operatives - to deliver a high-quality, consistent aftercare experience.Own and drive performance against service level agreements (SLAs), ensuring every customer query or issue is managed promptly, professionally, and empathetically.Oversee all customer complaints, with direct accountability for Stage 1 complaints and a hands-on approach to resolving complex or high-profile cases.Embed strong governance and compliance, ensuring all systems, processes and reporting standards are followed across the team.Deliver information and insight to drive continuous improvement - providing regular, accurate data to support customer-focused decision making at leadership level.Collaborate across functions, maintaining excellent relationships with Construction, Sales, and Commercial teams to ensure issues are resolved quickly and root causes are addressed.Champion NHBC survey results, setting expectations, tracking progress and driving actions that contribute to improved customer satisfaction scores.Oversee and monitor key activities aligned to our Customer Care Timeline, ensuring full compliance with the New Homes Quality Code. Use this insight to highlight both successes and areas for improvement across the business.Champion and support a culture of customer service excellence, driving performance towards our stretch targets. With our HBF 5-star status as the benchmark, ensure continuous improvement remains at the heart of everything we do.Ensure health & safety standards are upheld at every touchpoint, promoting a safe and respectful approach to work in customers' homes and across the team.What experience do I need?Have a proven track record of leading high-performing customer care teams or similar customer-centric operations.Be an excellent communicator - clear, empathetic and calm under pressure - with strong influencing skills at all levels.Be naturally customer-obsessed, with a deep understanding of what great service looks like and how to deliver it in a complex, fast-paced environment.Be highly organised, with a strong grasp of governance, cost control, and service delivery processes.Have good data literacy and be confident using Microsoft Office (including Excel and PowerPoint) and business systems to extract insight and drive decision making.Be collaborative and commercially aware, with a mindset for continuous improvement and cross-functional problem solving.A full UK driving licence and access to a vehicle is preferred, given the need for occasional site and regional travel.TPBN1_UKTJ

Business Development Manager - Recyclable Plastic Be part of something special. Join the circular economy with Vanden. At Vanden, we’re passionate about transforming waste into a valuable commodity, buying, selling and recycling scrap plastic. Our mission: “Build the world’s largest recycled plastics commodities company”. Since we started on our journey, back in 2005, we’ve developed a worldwide presence, serving hundreds of customers in over 50 countries. And we’ve grown a strong, talented team who are highly trained, dedicated and loyal. What You’ll Do Participate in putting plastic back into the circular economy, your role will be to secure diverse, stable supplies of scrap plastic commodities generated from the Waste Management and Recycling industry. This is a purchasing side role, but it is not a simple sourcing position. This is a sophisticated commodity trading role, so you’ll be collaborating internally and externally. You’ll have ownership of a market territory, focusing on building mutually beneficial relationships with all possible suppliers, controlling material quality by visiting and inspecting suppliers’ goods, and closing deals constantly. You’ll be communicating with our teams across the world every day in the deal-making process, so you’ll need to be flexible, hungry, and collaborative. A typical day involves issuing multiple material offers to our global sales teams. Quality checking materials in person and assessing commercial viability prior to offering to market. We look forward to seeing you We’re not looking for the ordinary, you’ll need to be an A-player with an optimistic and persistent approach, always open to giving and receiving feedback on performance. • Utilising your research and business development experience, cold calling and meeting new suppliers to purchase quality scrap plastic., • Following internal procedure & policy (CRM, Admin, Trial Policies, Customer Onboarding), • Growing into the role and contributing to Vanden’s mission., • Expanding your technical knowledge in and all-around plastic. What we hope you’ll bring • Significant commodity Sales experience based ‘on the road’, exceeding financial targets, and a track record in developing a high volume of new material from current and new suppliers., • A successful track record in selling commodities or products in a fast-changing market., • Experience in successfully managing existing accounts and hunting for new ones at the same time., • A can-do entrepreneurial attitude with a high level of integrity., • A strong ability to negotiate with customers maximising margins and closing deals. Here’s the best things about this role • Uncapped commission scheme – get what you put in; we reward hard work., • Join a Values driven international business: we encourage our people to be intensely curious and to challenge boundaries and ways of working, here you have a voice., • Grow with us: we are expanding and have an ambitious mission, we will provide the resources, training and support for you to stretch yourself and learn new skills and enhance your career – you are our most valuable asset., • Join a good cause: not only do we generate revenue we actively help to build a global circular economy. Here’s why it is great for some but not everyone • You will join a challenging fast paced environment that will force you out your comfort zone, and you will need to develop and build new commercial and technical skills., • The first 6 months is intense, you will spend a lot of time learning about plastic, you will become obsessed with quality and accuracy, to be able to deliver certainty to our customers., • You will spend a lot of time travelling and visiting customers sometimes 3 days a week meeting potential suppliers and current accounts, you’ll be being the face of Vanden, a job on the road isn’t for everyone.

Technical Sales Engineer – Yorkshire c£60,000 Basic | £80,000+ OTE | Home-Based | Company Car If you’re happy ticking boxes, protecting legacy accounts, and calling it a “career,” this isn’t for you. But if you want autonomy, influence, and earnings that reflects your ability, keep reading. This is your chance to own one of the most industrially dense regions in the UK and decide for yourself how big you want your career (and income) to be. Why this role will stretch you (and why that’s the point) You’ll be trusted with high-value, technically complex sales across Yorkshire. No babysitting. No micromanagement. You’ll decide where to focus, which customers matter, and how aggressive your growth strategy should be. You’ll be selling mission-critical rotating equipment and sealing solutions. The kind that shut plants down if they fail. That means access to senior engineers, project leaders, and decision-makers who don’t waste time on average salespeople. If you can influence them, your value skyrockets. If you can’t, you’ll know quickly. What’s in it for you? • To £60,000 basic salary, with realistic earnings of £80,000+, • Home-based role with full control over your diary, • Company car, expenses, pension, tech kit, credit card - the lot, • World-class technical training that sharpens both your engineering credibility and your commercial edge, • A product range that gives you instant authority in front of serious industrial clients, • Long-term career leverage: this is a role that opens doors, not one you hide in You won’t be “supported” into mediocrity—you’ll be backed to perform. What you’ll actually be doing • Owning and growing strategic industrial accounts across Yorkshire, • Winning new business in complex, project-led environments, • Leading sales campaigns end-to-end: opportunity, proposal, negotiation, close, • Identifying where customers are losing money—and positioning solutions that fix it, • Working with internal technical teams without being dependent on them Roughly 70% account development, 30% new business. How aggressively you grow the patch is up to you. Who this is really for You’ll probably recognise yourself in most of this: • You’ve may have sold rotating equipment, pumps, valves, seals, or similar engineered products. However, a technical appreciation is enough to begin with, • You’re commercially brave enough to go after big opportunities, not just easy wins, • You can hold your own with engineers and procurement without hiding behind jargon, • You think strategically but execute relentlessly, • You’re motivated by autonomy, not job titles An engineering background (degree or apprenticeship) helps but mindset matters more. About the company You’ll be representing a global, British manufacturer with decades of engineering heritage and a reputation for solving problems others can’t. Their products reduce downtime, increase efficiency, and save customers serious money. So, you’re not selling fluff, you’re selling outcomes. Send your CV and let us know why you would love to know more about this role. Richard York: richard.york@mercuryhampton.com Call on 01925 937311

Graylog: Empowering Threat Detection, Investigation, & Response Solutions with Cutting-Edge Technology Graylog specialises in delivering top-notch Threat Detection, Investigation, & Response (TDIR) solutions, backed by our latest addition, the Graylog API security platform. As a renowned centralised log management (CLM) and Security Information Event Management (SIEM) provider, we offer unparalleled fast and efficient log analysis capabilities in critical areas such as security, compliance, operations, and DevOps. Our enterprise solution enables organisations globally to capture, store, and analyse terabytes of machine data in near-real time while our open-source product has been deployed in more than 50,000 installations worldwide, empowering individuals and small teams to perform basic log consolidation, analysis, and search functions at no cost. We're a remote-friendly company with locations in Hamburg, Munich, London, Boulder, and headquarters in Houston, TX. If you live near an office and want to be part of said office great. Nearish to an office and want to have the ability to hot desk? No problem, and if you're not near an office and wish to work remotely, all good! Recent achievements for Graylog have been inclusion in the 2021 Deloitte Technology Fast 500™, we took home two of the most prestigious cybersecurity awards in SIEM and DevSecOps from Cyber Defence Magazine at RSA in 2023, and 2024 saw us take home gold and become the Globee Winner for Security Information & Event Management and the 2024 Globee Winner for Threat Hunting, Detection, Intelligence, and Response. Graylog was named a “Leader” and “Fast Mover” in GigaOM’s 2024 Radar Report for SIEM and 2025 has seen Graylog recognized in BuiltIn’s 2025 Best Places to Work list. Who we’re looking for; The Inside Sales Representative here at Graylog will be a critical member of our team focusing on the bridge between marketing-created leads, as well as actively engaging in outbound prospecting to identify and nurture new business opportunities. As an Inside Sales Representative, your primary responsibilities will be to engage, develop, qualify, and expand our customer base regarding their Centralized Log Management, Security Information and Event Management, or API Security projects to increase sales pipeline. By responding to inbound contact requests with urgency, care, and diligence and conducting targeted, personalised, and relevant outbound prospecting with thoughtful personalized communications will ensure we maintain our strong positive brand image while maximizing sales opportunities. The goal of your work is to build early-stage relationships with software evaluators that ultimately turns into new business. You will be the first point of contact with our customers in the sales process. This position requires the need to be proactive, a desire to learn how to become a great salesperson, excellent written and verbal communication skills, and the ability to get others excited about using our tools to improve their business results. You will learn the ins-and-outs of both enterprise software Marketing and Sales processes, with a chance to grow your career along either line. The Inside Sales Representative will report to our Vice President & Managing Director, EMEA. • Qualify and develop inbound leads that result in pipeline opportunities. (50% conversion rate)., • Build strategic business opportunities through outreach efforts (8-12 per month)., • Immerse yourself within the world of CLM (Centralised log management), SIEM (Security information event management), API Security (Application programming interface), and build your knowledge base to gain credibility and interest when positioning Graylog to our customers., • Build market intelligence and foster client relationships through personalised, timely, and relevant messaging., • Identify projects and strategic initiatives for assigned accounts, why the initiative/ project is a priority now, and share how Graylog can meet the business and technical needs., • Analyse assigned top 10 accounts to identify key contacts & coordinate with Account Executives & Sales Directors to foster a strategic action plan., • Partner with other sales teams, marketing, and enablement to coordinate campaigns and align on new objectives in a timely manner., • Combine and orchestrate data from HubSpot, TechTarget, 6sense, and other related sales enablement technologies to identify priorities and promote effective outreach., • Experience successfully selling ROI-driven, networking/security solutions or Enterprise Software Solutions to C-level decision makers., • Previous experience selling SaaS solutions to commercial customers across the UK & EMEA., • Understanding and appreciation for continuous improvement. You will have a mindset of looking for ways to make things more efficient, look for opportunities to improve, and implementing the changes and measure your results., • Desire to move the needle! You’ll be motivated by exceeding goals and earning commissions, setting stretch targets and delivering exceptional results., • Personal responsibility. You’ll understand the personal impact actions have on pipeline and others. You’ll seek out knowledge and opportunities for learning and improving sales effectiveness., • Ability to communicate the technical and business value of Graylog solutions effectively to all prospective stakeholders., • Excellent written and verbal communication skills, strategic selling skills, and skills in analysing and evaluating territory dynamics to develop and implement a sales plan., • High energy, positive attitude, and willingness to try new approaches., • A desire to be #1 on the team., • Happy, willing, and prepared to work from our EMEA HQ in London (across the road from Liverpool Street Station) at least three times per week., • Willingness to travel 25% or as business needs require., • Opportunity to work with a globally distributed and diverse team., • Grow and develop professionally and personally in a fast-growing environment., • Choice of the latest equipment to help you succeed., • Monthly allowance to support your commute costs and support outfitting your work-from-home environment. Here at Graylog, you'll find a diverse group of experienced professionals who love to have fun while meeting the needs of our customers with the best solution and customer service available. Our values Openness- As a global company, we encourage our people to bring their backgrounds, ideas, and perspectives to our collective work. We lead with integrity and are committed to doing what is best for the Graylog community. Collaboration- Through mutual respect, trust, and candid communication across all teams, we deliver the best ideas and results. Useful Innovation- We take calculated risks to find new ways to innovate. By continuously improving ourselves, processes, and technologies, we deliver the best solution for our customers. Ownership- As owners, we take the initiative to solve internal and external problems while supporting peer success and holding ourselves accountable for delivering the best work. We do this from a place of high trust. Do the Right Thing!- Comfort and safety come from knowing that everyone will do the right thing, even when nobody's looking. For further information please submit an application and a member of the Graylog People Team will be in touch.

Area Sales Manager Industrial / Engineering Components Established UK Manufacturer | Strong Existing Account Base | Excellent Staff Retention Area: Scotland & North East The Role of Area Sales Manager • Responsible for managing a portfolio of approximately 400 accounts across a defined territory, • Selling industrial / engineering components into a mix of end users and trade partners, • 50% of your time focused on OEM customers, • 50% managing and growing relationships with established distributors and re-sellers (e.g. Eriks, Key Industrial, BSL, etc.), • Engaging with a variety of stakeholders including Production Managers, Engineers, and Buyers, • 75% of your focus will be on existing businessdeveloping current accounts and converting warm inbound enquiries, • Tasked with growing an area currently generating circa £800K turnover, • Supported by an internal team for quotes, lead generation, and customer service, • Full autonomy to manage your diary and develop your area with the backing of a respected brand (2/3 days field / 2/3 days WFH) About the Company hiring an Area Sales Manager Our client is a well-established UK manufacturer of industrial /engineering components, with over 50 years of heritage, known for delivering high-quality engineered solutions across a broad range of industries both domestically and internationally. With a reputation built on service, reliability, and innovation, the business continues to experience strong growth and customer loyalty. As an employer, they offer a stable and supportive environment where employees are genuinely valued. Staff retention is exceptionally high, with many team members having built long-term careers within the business, reflecting a culture that rewards dedication and promotes from within. This is a company that empowers its sales team, offering autonomy, ongoing training, and the backing of a trusted brand. Area Sales Managers benefit from clear career progression opportunities, a collaborative leadership team, and a culture that encourages ownership and long-term success. The Candidate for the Area Sales Manager role • Proven background in B2B sales, ideally with an industrial or engineering bias, • A practical thinker with a solutions-led approach to customer needs, • Strong and stable sales track record consistent performance and territory development, • Dynamic, self-motivated, and able to work independently while being a team player, • Confident in managing a varied customer base and building long-term relationships The Package on offer for the Area Sales Manager • Basic salary up to £40,000 (dependent on experience), • Uncapped quarterly bonus realistic earnings of £5,000£6,000+ per year, • Additional 10% of salary bonus for achieving a stretch target, • 25 days holiday plus bank holidays, • Company pension scheme, • Hybrid company car or car allowance, • Laptop, phone, and full business expenses covered Ref CPJ1741 The Package on offer for the Area Sales Manager • Basic salary up to £40,000 (dependent on experience), • Uncapped quarterly bonus realistic earnings of £5,000£6,000+ per year, • Additional 10% of salary bonus for achieving a stretch target, • 25 days holiday plus bank holidays, • Company pension scheme, • Hybrid company car or car allowance, • Laptop, phone, and full business expenses covered

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level.You're excited by the uncapped earning potential for self-employment where you

OXBO are partnered with a fast-growing UK IPP delivering utility-scale renewables and Battery Energy Storage System (BESS) projects across the UK.As part of their continued growth, they’re looking for a Construction Project Manager.As Construction Project Manager, you’ll be responsible for leadi

Electrical Project Manager (Electricity T&D, HV Substations).Turner Lovell are recruiting for an established M&E contractor, operating across Europe on various HV energy infrastructure & datacentre projects, in both the design and construction phases.They are known for innovation, collaboration, and

We have an exciting job opportunity for.Delivery of excellence for our custome.To provide a professional field engineering service for provide and assure activities across Scottish Power’s strategic telecommunications network across Scotland and the interfaces into the SSEN, National Grid telecoms

SRG are delighted to be working once again with one of Scotland's leading start-up companies as they continue to expand into new sites and new regions.As part of their growth they are looking to bring in a number of graduate chemists to join their large scale production team on a full-time permanent

Principal Drainage Engineer / Hydrologist.Role autonomy and company profit share.As we grow our multidisciplinary offer, we are looking for an experienced Principal Drainage Engineer or Hydrologist to lead and develop our water and drainage service line.This is a high-impact, senior role with genuin

Aureos are seeking a Quantity Surveyor to work in Dungeness to form part of the Commercial team.The Quantity Surveyor plays an integral part in delivering exceptional commercial results.Core responsibilities encompass project delivery, commercial reporting and maximising profit.We work collaborative

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