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Customer Support Advisor Location: Hybrid (occasional travel to London & Canterbury for meetings)Contract: Permanent | Full-timeSalary: £26,445The Opportunity An exciting opportunity has arisen for a Customer Support Advisor to join a highly experienced, service-driven team within the professional education sector. This role is ideal for someone who enjoys variety, learning, and customer interaction, supporting both students and corporate clients across the UK and internationally. You’ll be joining a team where people genuinely enjoy what they do, offering a stable and supportive environment to build a long-term career.The Role Working as part of a collaborative team led by experienced managers, you will act as a key point of contact for customer queries, ensuring a high standard of service across multiple communication channels. Key responsibilities include: • Handling customer queries via phone, email, and live chat • Supporting with registrations, membership, SPS and recertification queries • Guiding students on training materials, qualification pathways and exam availability • Providing support to both students and corporate clients • Building knowledge across a range of professional qualifications • Ensuring all customer interactions are handled accurately and efficiently • Working collaboratively with team members to manage workload and maintain service levels • Continuously learning and applying policies, procedures, and systems This is a varied role where the team manages the full customer journey, rather than working in a siloed function.Essential: • Previous customer service experience (phone, email, or live chat) • Strong communication skills, both written and verbal • Ability to learn and retain complex information • High attention to detail and accuracy • A proactive, team-oriented approach • A genuine interest in building a long-term careerAdditional Requirements: • A quiet, dedicated workspace for remote working • Willingness to attend occasional in-person team eventsMorgan Spencer – Your Career, Our Expertise Morgan Spencer is one of London’s leading Executive Secretarial and Business Support recruitment consultancies, connecting high-calibre professionals with outstanding opportunities.Equal Opportunities Morgan Spencer is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.Confidentiality & GDPR All applications are handled in strict confidence and in full compliance with UK GDPR. Your information will be used solely for recruitment purposes and will not be shared without your consent.Morgan Spencer Limited, registered in England & Wales No: 4254114.

We are working with a leading UK wealth management business to recruit an experienced Financial Adviser for their City of London office. \n This is an excellent opportunity to join a well-established, growing organisation with a strong reputation for delivering high-quality, holistic financial planning. The business has invested heavily in its people, technology and support infrastructure, creating an environment where advisers can focus on delivering outstanding client outcomes rather than administration or cold business development. \n \n The Opportunity \n The successful individual will inherit an existing portfolio of approximately 70 clients, with further opportunities to grow the client bank through referrals, internal introductions and ongoing relationship development. \n You will provide holistic financial planning advice across pensions, investments, protection, tax planning and estate planning, building long-term relationships with clients while delivering tailored solutions aligned to their financial objectives. \n Comprehensive paraplanning and administrative support is provided, allowing you to spend more time with clients and less time on paperwork. \n \n What's on Offer \n\n • £65,000 basic salary plus £10,000 bonus (Level 4 qualified)\n, • £75,000 basic salary plus £10,000 bonus for Chartered or near Chartered Advisers\n, • Additional performance-related bonus with excellent overall earning potential\n, • Existing portfolio of around 70 clients\n, • Full paraplanning and administrative support\n, • Hybrid working (typically 3 days in the office and 2 from home)\n, • Modern City of London offices\n, • Ongoing professional development and clear long-term career progression\n, • Comprehensive benefits package\n\n \n About You \n To be considered, you should have: \n\n • Level 4 Diploma in Financial Planning\n, • Current Competent Adviser Status (CAS)\n, • A valid Statement of Professional Standing (SPS)\n, • Strong technical knowledge across pensions, investments, protection and wider financial planning\n, • Excellent communication and relationship management skills\n, • A genuine passion for delivering exceptional client outcomes\n, • Chartered status, or progress towards Chartered, would be advantageous but is not essential.\n\n \n This is an outstanding opportunity for an ambitious Financial Adviser seeking a professional, client-focused environment where advice quality and long-term relationships are prioritised over aggressive sales targets.

Chartered Financial Planner, London \n £80k-£90k Basic + Package + bonus scheme \n A directly authorised and non-PE-backed financial planning firm, is seeking a Chartered Financial Planner to join its London office. This is an excellent opportunity for an experienced adviser who would like to develop within a supportive, professional, and forward-thinking environment. \n The Chartered Financial Planner Role: \n · Manage and develop a portfolio of existing clients. \n · Build and maintain long-term, trusted relationships with clients. \n · Deliver high-quality, compliant financial advice tailored to each client \n · Benefit from world class back-office support. \n . No requirement to bring an existing client bank. \n Chartered Financial Planner role ideal requirements: \n · Level 6 Chartered Financial Planner status. \n · Current CAS and SPS status. \n · Proven experience in a financial planning or advisory role. \n · Strong client relationship management and communication skills. \n · A desire to grow within a supportive, professional, and dynamic firm. \n \n To apply or find out more, please contact Richard Harding quoting Ref: 86542

Job Purpose \n The Welcome Experience Specialist delivers an exceptional first impression for all guests and colleagues, taking personal ownership for providing a warm, professional, and seamless welcome. This role blends premium customer service, security awareness, visitor coordination, and close collaboration with the wider Workplace Experience team. \n Welcome Experience Specialists embody SPS values: no request is too big and no detail is too small. They create a memorable, personalised experience while maintaining strong security awareness, knowing when to be discreet and when to go the extra mile. \n \n Key Responsibilities Guest Welcome & Front-of-House Service \n\n • Greet all guests and PwC staff warmly and professionally, creating a polished and positive first impression.\n, • In regional offices, provide full reception welcome services and coordinate smoothly with landlord teams.\n, • Deliver concierge-style service using strong knowledge of office spaces and the local area.\n, • Anticipate needs, resolve issues promptly, and consistently exceed customer expectations.\n, • Support security protocols including access control, contractor coordination, badge hosting, and tailgating prevention.\n, • Remain vigilant during penetration tests and uphold all security procedures.\n\n Meeting Room & Bookings Support \n\n • Coordinate and monitor client meeting room and event bookings.\n, • Maximise room utilisation and ensure smooth, customer-focused operations.\n, • Liaise with offsite booking teams and catering suppliers.\n, • Assist with hospitality and refreshments for client meetings.\n\n Events Support \n\n • Deliver end-to-end event support including room allocation, layout planning, seating, and hospitality requirements.\n, • Send required 24-hour booking confirmations.\n, • Support visitor flow to enhance the event experience.\n, • Troubleshoot event issues, create pre-event schedules, and compile post-event feedback.\n, • Collaborate with central events teams on multi-site events.\n\n Support for Workplace Experience Team \n\n • Provide additional support to Workplace Experience Specialists where needed.\n, • Actively contribute to high service standards across all One Team service lines.\n\n One Team Collaboration \n\n • Work closely with all One Team suppliers to deliver a consistent, integrated service.\n, • Proactively complete quick fixes (“ten-second tasks”) to maintain high standards across the workspace.\n\n Skills & Experience \n\n • Experience in workplace services, hospitality, front-of-house, or facilities roles.\n, • Excellent customer service and communication skills, confident with all stakeholder levels.\n, • Skilled in Microsoft Teams, MS Office, ServiceNow, EMS, and workplace technologies.\n, • Confident supporting AV, IT peripherals, and office equipment.\n, • Well-organised, adaptable, and able to handle both planned and reactive tasks.\n, • Calm, responsive, and solutions-driven when dealing with incidents or queries.\n\n Health & Safety \n\n • Report any equipment or process issues affecting safety or service delivery.\n, • Use work equipment and PPE correctly and in line with all training.\n, • Escalate training needs or concerns to your line manager.\n, • Follow all SPS policies and procedures consistently.\n\n Equal Opportunities \n SPS is committed to an inclusive and diverse workplace. Employee networks support gender equality, LGBTQIA+ colleagues, neurodiversity, disability, wellbeing, cultural identity, menopause, domestic abuse support, and men’s wellbeing. SPS is a Disability Confident employer and provides reasonable adjustments, with guaranteed progression to the next stage for eligible disabled applicants. \n This position is a 12-month fixed-term contract.

Wealth Manager – High Net Worth Clients | Hybrid | Up to £130k + 0.43% Bonus on AUMCompany Overview\n A leading, independent wealth management firm is seeking an experienced and client-focused Wealth Manager to join their high-performing advisory team. Known for delivering personalised financial planning solutions to high-net-worth (HNW) individuals, the firm offers a Chartered-standard environment with an unwavering commitment to ethical advice, long-term relationships, and financial wellbeing. \n The business supports advisers with comprehensive back-office infrastructure, market-leading platforms, Marketing and Business Development and a collaborative culture that rewards both client care and commercial performance. Responsibilities\n\n • \n Build and manage a portfolio of HNW and UHNW clients. \n • \n Deliver holistic, independent advice across pensions, investments, tax planning, protection, and estate planning. \n • \n Conduct thorough fact-finds, cashflow modelling, and risk assessments. \n • \n Work closely with paraplanners and admin teams to deliver exceptional client service. \n • \n Maintain compliance with all FCA regulations and industry standards. \n • \n Generate new business through referrals, professional connections, and networking. \nRequirements\n\n • \n Level 4 Diploma in Regulated Financial Planning (DipPFS) as a minimum; Chartered status (or working towards) preferred. \n • \n Current CAS and SPS (or ability to obtain promptly). \n • \n Minimum 3 years’ experience in a client-facing financial planning or wealth management role. \n • \n Expertise in advising on pensions, ISAs, IHT planning, investment portfolios, and tax-efficient wrappers. \n • \n Have a following of £10Million AUM after covenants \n\n Desirable Skills: \n\n • \n Strong interpersonal and communication skills. \n • \n Entrepreneurial approach with high self-motivation. \n • \n Integrity, discretion, and a client-centric mindset. \n • \n Location: London or South East-based; other UK regions considered. \n • \n Work Type: Hybrid (2-3 days office or client-facing, remainder remote). \n • \n Travel: Required for in-person client meetings, as appropriate. \nSalary & Benefits\n\n • \n Base Salary: £90,000 – £130,000 per annum (depending on experience and qualifications). \n • \n Bonus: 0.43% of new Assets Under Management (AUM) introduced \n • \n Structured career progression and equity opportunities (long-term). \n • \n Paraplanning and administrative support provided. \n • \n Marketing and business development support \n • \n CPD support and funding toward Chartered status. \n • \n Flexible working hours and a positive, inclusive team culture. \n

Job Title: 8a Advanced Practitioner BMS - Blood Transfusion Location: Taunton Salary: £57,528- £64,750 per annum + £10,000 joining bonus Job Type: Full Time, Permanent Are you a proactive Blood Transfusion professional committed to patient safety? Do you thrive on leading change and driving improvement? We have an exciting opportunity for a motivated and innovative Advanced Practitioner Biomedical Scientist in Blood Transfusion to lead excellence, governance, and continuous improvement across our Essential Service Laboratories at Musgrove Park Hospital and Yeovil District Hospital. Our mission is to improve health and wellbeing through science, innovation, and high-quality diagnostics. If this aligns with your values and you bring extensive transfusion expertise, this role could be a great fit. Southwest Pathology Services (SPS) is seeking an Advanced Practitioner to join our Blood Transfusion team. Salary ranges from £57,528 to £64,750 per annum, depending on qualifications and experience, with a potential £10,000 welcome bonus subject to agreement. SYNLAB UK & Ireland has a strong track record of working in partnership with the NHS to enhance pathology services through successful joint ventures, including SPS. For over 10 years, SPS has supported healthcare improvement across Somerset. We hold ISO15189 UKAS accreditation and are an HCPC-approved laboratory for IBMS Registration and Specialist Portfolio training. We offer a comprehensive training budget to support career development, providing the resources and opportunities needed for professional growth. Main duties of the job: The Blood Transfusion Advanced Practitioner is integral to delivering high-quality services to clinicians and patients, ensuring they meet evolving service needs. Using expertise in transfusion theory and practice, you will provide both strategic and operational leadership, ensuring full compliance with regulatory standards, including MHRA and ISO15189. You will be HCPC registered, hold a Specialist Diploma in Blood Transfusion (or equivalent) and an MSc in Blood Transfusion. SYNLAB offers tailored development programmes for managers and leaders, with support to complete management training to further enhance your leadership skills. Key responsibilities include: Providing expert leadership for the technical advancement of Blood Transfusion service in conjunction with the clinical lead of Somerset NHS Foundation Trust Providing professional leadership to Team Managers, Biomedical Scientists and Pathology Support staff across Blood Sciences (Haematology, Clinical Chemistry and Blood Transfusion) within both Essential Service Laboratories Ensuring high-quality analysis, service standards and achievement of key performance indicators Providing expert technical and operational leadership to the laboratory service Overseeing specialist training for Biomedical Scientists and other professionals, and offering expert advice Responsible for policies, risk management, quality management procedures and monitoring within Blood Transfusion department About you: Qualifications: Essential criteria: HCPC State Registration as a Biomedical Scientist, with evidence of Continued Professional Development MSc/FIBMS by examination, and is currently in possession of Fellowship of the IBMS (Blood Sciences, Haematology or Transfusion Science); or demonstrates equivalent experience. IBMS Higher Specialist Diploma if applicable or an additional Masters level qualification Management qualification to ILM level 3 or relevant experience Desirable criteria; IBMS membership Experience: Essential criteria: Significant demonstrable broad based experience as a specialist BMS High degree of accuracy, numeracy, interpretive skills and good problem-solving skills. Good knowledge and experience of computer Laboratory Information Systems and applications including Word, Excel, PowerPoint, Access and Statistical Packages. An advanced understanding of theoretical and practical Biomedical Sciences and technically adept at majority of routine and advanced laboratory procedures. Desirable criteria: Development of special interest and expertise in one or more areas of the laboratory, for example Quality, Health & Safety, Training or IT Skills & Knowledge: Essential criteria: Able to work independently, implements and proposes changes to procedures for own work area. Demonstrates a sound understanding of the physiology, pathology, and scientific principles relevant to specialism Demonstrates a high degree of skill and knowledge where interpretation of results can be highly subjective Desirable criteria: Leadership qualities with experience of coaching, coordinating and supervising a team Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Biomedical Scientist, Biomedical Practitioner, Blood Transfusion Practitioner, HCPC Registered Specialist, Biomedical Laboratory Specialist, BMS, Haematology and Blood Transfusion Specialist may also be considered for this role. TPBN1_UKTJ

Job Title: Specialist Biomedical Scientist- Infectious Sciences Location: Taunton Salary: £39,959- £48,117 per annum + joining bonus of £10,000 and wellbeing allowance Job Type: Full Time, Permanent Are you looking for a rewarding career in the heart of the Somerset countryside, within easy reach of beautiful coastlines, rolling hills and bustling cities? SPS laboratories have a rich and extensive test repertoire offering the diversity and interest of a town location in the heart of the countryside. Southwest Pathology Services (SPS) is seeking a highly motivated and organised individual, with HCPC registration and IBMS Specialist Portfolio to join our friendly Infectious sciences team. Applicants can earn up to £48,117 per annum depending on qualifications and experience and subject to agreement, may be entitled to a £10,000 welcome bonus. SYNLAB UK & Ireland have established experience of working in partnership with the NHS to deliver and improve pathology services through its existing pathology joint-ventures including Southwest Pathology Services (SPS). Our team at SPS have been fundamental to the principle of making a positive difference to healthcare in Somerset for over a decade. We hold ISO15189 UKAS accreditation and are an HCPC approved training Laboratory for both IBMS Registration and Specialist Portfolios. SPS maintains a comprehensive training budget designed to support the career development of all staff members. This investment ensures that employees have access to the necessary resources and opportunities to enhance their skills and knowledge and advance their professional growth. You will be based within the Infectious Sciences laboratory (including Bacteriology, Parasitology, Virology, Molecular and Mycology), there will be a requirement to rotate within all areas, subject to completion of suitable training. There is also an expectation that you will participate in the out-of-hours on-call service, weekend working on rotation and bank holiday rotas. About the role: To be able to rotate through all areas of a Laboratory in Infectious Sciences as required (dependent on qualifications, experience and training), to perform all designated duties in accordance with local working practices, to maintain high Professional standards and conform to Health and Safety regulations. To perform and interpret routine and specialist Biomedical investigations autonomously to provide patients results within agreed quality standards of service delivery and turnaround times under the supervision of senior staff. Work independently, implement and propose changes to procedures for own work area. May be a lead specialist. To continue with personal development through academic and/or practical experience. To provide professional leadership and training to Basic Grade, Trainee BMS, Associate Practitioners (equivalent grades) and Medical Laboratory Assistants. To provide professional leadership and training to Basic Grade, Trainee BMS, Associate Practitioners (equivalent grades) and Medical Laboratory Assistants. To maintain the standards of conduct required by the Health Professions Council to practice as a registered Biomedical Scientist. To provide technical advice to clinicians as to the appropriateness of tests and timescales. To assist and carry out duties as directed in Health and Safety, audit, training, incident reporting and quality assurance/quality control The laboratory has one of the first new generation Kiestra automated platforms in the UK so innovation and investment is part of organisations strategy with over 40 staff processing 400,000 samples per year The department operates 7 days per week with rota for weekend working, on-call and bank holidays- all these have pay enhancements. About you: BSc Degree, accredited by the Healthcare Professions Council and IBMS. HCPC Registration Specialist Portfolio in Microbiology or equivalent experience prior to specialist portfolio release Please note that, in line with current UK visa sponsorship salary requirements, the minimum salary threshold for a Biomedical Scientist role is £45,900. Therefore, applicants requiring visa sponsorship will need to be appointed at the top of the NHS Band 6 pay scale to meet eligibility criteria. About us: SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering. Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion. SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law. Please click the APPLY button to submit your application for this role. Candidates with the relevant experience or job titles of; Biomedical Scientist, Infectious Sciences, Microbiology Specialist, HCPC Registered, IBMS Specialist Portfolio, Bacteriology, Virology, Molecular Diagnostics, Parasitology, Mycology, Clinical Pathology, Diagnostic Microbiology, Laboratory Automation may also be considered for this role. TPBN1_UKTJ

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