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  • Operations Supervisor
    Operations Supervisor
    hace 2 meses
    £3800–£4800 mensual
    Jornada completa
    Southall

    About J&T Express UK J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for a detail-oriented Exception Handling Operative to join our growing operations team. Role Purpose The Operations Supervisor is responsible for overseeing the day-to-day warehouse and parcel processing activities within the hub, ensuring operational efficiency, service quality, safety compliance and team performance. The role will lead frontline operational teams, monitor performance against KPIs and support the Hub Manager in delivering a safe, productive and customer-focused operation. Key Responsibilities Operational Management • Supervise daily hub operations, including inbound, sorting, outbound and parcel handling activities., • Ensure parcels are processed accurately and within operational service level targets., • Monitor workflow and allocate resources to meet operational demand., • Support volume planning during peak and off-peak periods., • Identify operational bottlenecks and implement corrective actions. Team Management • Lead, motivate and support Team Leaders and operational employees., • Manage attendance, punctuality and workforce productivity., • Conduct team briefings and communicate operational priorities., • Provide coaching and on-the-job training to employees., • Support recruitment, onboarding and performance management activities. Performance & KPI Management • Monitor operational KPIs including:, • Throughput, • Productivity, • Scan Compliance, • Sort Accuracy, • Service Performance, • Damaged Parcels, • Exception Volumes, • Health & Safety Metrics, • Investigate performance issues and implement improvement plans., • Produce operational reports and performance updates. Quality & Compliance • Ensure compliance with all company operational procedures., • Promote and maintain a strong Health & Safety culture., • Support accident investigations and corrective actions., • Ensure operational audits and compliance checks are completed., • Monitor parcel exception handling and quality standards. Stakeholder Collaboration • Work closely with Transport, Customer Service, Quality and Administration teams., • Support communication between operational departments., • Escalate operational risks and service issues where necessary. Candidate Requirements Essential • Previous experience in logistics, parcel, warehouse or distribution operations., • Experience supervising operational teams in a fast-paced environment., • Strong leadership and people management skills., • Good problem-solving and decision-making ability., • Experience managing operational KPIs., • Good communication and organisational skills., • Ability to work under pressure and meet deadlines. Desirable • Experience within parcel delivery, courier or express logistics operations., • Knowledge of warehouse management systems and handheld scanning devices., • Health & Safety awareness within warehouse operations., • Experience leading shift operations within a distribution centre.

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  • Full-Time Order Processor & Customer Support Assistant – Immediate Start
    Full-Time Order Processor & Customer Support Assistant – Immediate Start
    hace 2 meses
    £25000–£26000 anual
    Jornada completa
    Stanmore

    Full-Time Order Processor & Customer Support Assistant – Immediate Start We are looking for a reliable and enthusiastic Order processor & Customer Support Assistant to join our friendly and supportive team. This is a full-time position with an immediate start. The role involves handling small, lightweight products only, and full training will be provided. Key Responsibilities • Process customer orders using our iPad-based system and prepare items for dispatch, • Organise stock, receive and sort deliveries, and monitor inventory levels using our software platform., • Handle customer returns and replacements efficiently and accurately, • Answer customer enquiries by phone and provide excellent customer service when required, • Work closely with colleagues in a small, friendly team environment, • Maintain a tidy and organised workspace while ensuring attention to detail in all tasks About You • Fluent in English, both spoken and written, • Friendly, confident, and professional in dealing with customers and colleagues, • Well-organised, proactive, and able to work efficiently in a busy environment, • Positive attitude with a willingness to learn and develop new skills, • Strong attention to detail and ability to follow processes accurately, • Team-oriented and dependable, • Previous experience in customer service, retail, administration, or similar roles is advantageous but not essential, • Basic Excel skills would be beneficial but are not required What We Offer • Full training and ongoing support, • A welcoming and collaborative team environment, • Opportunities to learn new skills and grow within the business, • Clean and organised workplace, • Stable, full-time employment with regular weekday hours Working Hours Monday to Friday, 9:00 AM – 5:00 PM Location Based near Canons Park, Stanmore, with excellent public transport links.

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