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About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

Smile Education Recruitment is seeking a dedicated Behaviour Mentor for a part-time role in Featherstone (WV10).

Smile Digital in the Telford area is seeking a Head of Development / Development Lead / Lead Developer to shape the technical function and drive innovation.

Assist teachers in delivering lessons and supporting students' learning and well-being in a primary school setting.

SEN Teaching Assistant needed for 1:1 support with a primary school child with Autism, Monday to Friday.

Upto £32,000 plus excellent benefits.Hybrid – 2 days in the office and 3 days working from home.As key member of the HR Shared Services team, you’ll deliver a high-quality, customer-focused experience across the full employee lifecycle.Utilising People systems to provide fast, effective support

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each oth

𝗪𝗼𝗿𝗸 𝗼𝗻 𝘁𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗮𝗹 𝗖𝗼𝗺𝗽𝘂𝘁𝗶𝗻𝗴.At JIJ, we believe the future of computing will not be driven by a single technology.The most impactful solutions emerge from combining mathematical

The Council operates a flexible working environment.The role holder may work remotely but will be required to attend Council offices, meetings, hearings, and proceedings when required.Occasional travel and attendance outside core hours may be necessary.Surrey County Council, manage a complex caseloa

JTP is an award winning placemaking practice of architects and masterplanners.From our studios in London and Bristol we undertake placemaking projects at every scale, from cities and towns, to neighbourhoods, streets and the design of individual buildings.Our London Studio is seeking a talented and

Are you a highly organised Operations Coordinator or Project Administrator with a keen eye for detail and experience producing high quality documentation?.We are working with a contemporary, busy and fast-paced interiors, design and build company who are seeking an Operations Coordinator to support

Location: Predominantly Remote Role (Open to candidates nationwide).We are seeking an experienced Asset Data Quality Manager to lead the development, governance, and assurance of asset information across our estate.This role will ensure asset data is accurate, structured, and compliant with industry

Complete internal and external Fire Risk Assessments both visual and fully intrusive.Advise clients on fire safety compliance within existing and new build schemes and work with multi disciplinary team in developing complex designs.External Wall Risk Assessments.Retrospective and design fire strateg

We’re working with a highly regarded international law firm looking to grow its Insurance team in London.This is an excellent opportunity for a 2+ PQE associate to join a busy, collaborative team handling complex, high-value and international matters.You’ll work across a diverse mix of:.Professi

Power Platform & AI Solutions Consultant.No sponsorship can be offered - must be eligible for SC Clearance.We are working with a leading Microsoft Solutions Partner that is helping organisations move from AI experimentation to real-world adoption across Dynamics 365, Power Platform, Microsoft Copilo

Mode is proud to be partnering with a globally recognised luxury Maison seeking a Multi-Site Manager to oversee multiple retail locations within one of the world’s busiest international airports.This is a rare opportunity to join an iconic luxury brand renowned for its heritage, craftsmanship, inn

Charwin Homes Ltd is a new residential developer looking to deliver new projects across the Home Counties and Midlands.With a strong financially secured pipeline of ongoing and upcoming developments, we now have a new opportunity for a Site Manager to join us from the private house building industry

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu