JOB TODAY logo

Service delivery manager jobs in HounslowCreate job alerts

  • Supervisor
    Supervisor
    7 days ago
    £13.5–£15 hourly
    Full-time
    Ealing Broadway, Ealing

    We are currently recruiting a Front of House Supervisor for our restaurant in Ealing Broadway. We are looking for an experienced hospitality professional who can confidently oversee the front-of-house floor, deliver outstanding customer service, and lead our FOH team by example. Previous experience in the same or a similar supervisory position is essential. Key Responsibilities: • Overseeing the smooth running of the front of house floor, • Ensuring exceptional guest experience at all times, • Leading, motivating, and supporting the FOH team, • Managing daily service standards and operational procedures, • Handling customer queries and resolving issues professionally, • Supporting rota planning and shift organisation Requirements: • Proven experience as a Supervisor (or similar leadership role) in hospitality, • Strong leadership and communication skills, • Excellent customer service focus, • Ability to perform under pressure in a busy restaurant environment, • Good organisational and problem-solving skills What We Offer: • Clear career progression opportunities within the company, • Access to development and training courses, • Free meals on shift, • Flexibility with rota planning, • Opportunity for full-time progression for candidates willing to support and work across other company venues in London This role can be part-time or full-time, depending on availability and flexibility. If you are a proactive leader with a passion for hospitality and team development, we would love to hear from you. Remoli Group – Recruitment Team

    Immediate start!
    Easy apply
  • Supervisor
    Supervisor
    8 days ago
    £14–£16 hourly
    Full-time
    London

    Small Bar. Big Hospitality. Harty's is an independent neighbourhood wine bar built around great wine, genuine hospitality and creating a place people love coming back to. We're looking for an ambitious Supervisor who wants to become part of the next chapter. This is more than a shift-running role. We're looking for someone who takes ownership, enjoys improving things, supports the team and wants to help grow an independent business. What you'll be doing • Leading service with confidence and warmth., • Opening and closing the venue., • Supporting, coaching and developing the team., • Delivering exceptional guest experiences., • Spotting opportunities to improve how we work., • Supporting events, tastings and future ideas., • Working closely with the owners to help shape Harty's. What we're looking for • A natural host with a passion for hospitality., • Calm, organised and dependable., • Someone who notices the details., • Confident leading a team., • Commercially aware with a positive attitude., • A genuine desire to grow with the business. A passion for wine is always a bonus, but curiosity is even better. We regularly work with suppliers, attend tastings and believe everyone should continue learning. You'll have the opportunity to contribute to future wine lists, menu development and new ideas as Harty's evolves. Grow with us We're looking for someone who wants to build a career, not just find another job. For the right person, there will be clear progression into management, with increased responsibility, performance-based bonuses and pay reviews linked to the growth and success of the business. If you're passionate about hospitality and want to help build one of London's best independent neighbourhood wine bars, we'd love to hear from you.

    Immediate start!
    Easy apply
  • Multi Drop Drivers & Shift Manager
    Multi Drop Drivers & Shift Manager
    9 days ago
    Full-time
    Hounslow

    Aroze Recruitment LTD is seeking dedicated individuals for both Multi-Drop Driver and Shift Manager positions to join our clients' dynamic teams. We are a London-based staffing agency, connecting talented professionals with excellent opportunities. Multi-Drop Driver Responsibilities: • Efficiently plan and execute multi-drop delivery routes., • Safely load, unload, and transport various goods., • Ensure timely deliveries and excellent customer service., • Conduct daily vehicle checks and maintain vehicle cleanliness., • Complete delivery documentation accurately. Multi-Drop Driver Requirements: • Valid UK driving license (appropriate category)., • Proven experience in multi-drop deliveries is highly desirable., • Excellent knowledge of London and surrounding areas., • Strong time management and organizational skills., • A commitment to safe driving practices and customer satisfaction. Shift Manager Responsibilities: • Oversee daily multi-drop delivery operations and driver teams., • Manage driver schedules, routes, and vehicle allocation., • Monitor delivery performance, ensuring targets are met and issues are resolved promptly., • Provide guidance and support to drivers, fostering a positive and productive work environment., • Ensure compliance with all transport regulations and company policies., • Assist with driver training and performance reviews. Shift Manager Requirements: • Previous experience in a supervisory or management role within logistics or transport operations., • Strong leadership and communication skills., • Excellent problem-solving abilities and decision-making skills., • Proficiency in route planning software and logistics management systems., • Ability to work effectively under pressure and manage multiple tasks. We are looking for proactive and reliable individuals who are eager to contribute to the efficient delivery services of our reputable clients. If you are passionate about logistics and thrive in a fast-paced environment, we encourage you to apply.

    Immediate start!
    Easy apply
  • Assistant Manager
    Assistant Manager
    22 days ago
    Full-time
    London

    We are looking for an enthusiastic and passionate assistant manager that is happy to work in both our Barnes and Putney locations. We are proud of our service and every pizza presented to our amazing customers. We are looking for someone who will lead by example, has drive for personal and business success, as well as a positive attitude! The role will include: Overseeing daily operations of restaurant, managing inventory, ensuring customers satisfaction Getting involved and improving daily front of house operations Ensuring that team members have positive attitude, they are treated fairly and can rely on management for support Developing and implementing strategies that would improve the overall performance Ensure the business is compliant with food safety regulations Hire and train new members of the team and provide ongoing support to the current staff Monitor cleanliness across FOH and kitchen Handle enquiries, complaints and dealing with feedback efficiently Manage budgets and costs What is required? Experience in leadership role in hospitality environment Strong knowledge on food safety and production processes to support the regulations Excellent communication and interpersonal skills Ability to problem-solve and make decisions independently Organisation and attention to detail Ability to work flexible hours(including weekends and public holidays) Benefits: -Tronc -Employee discount -Free pizza and drink on shift

    Easy apply
  • Duty Manager, The Waterman's Arms, barnes
    Duty Manager, The Waterman's Arms, barnes
    1 month ago
    £17–£18 hourly
    Part-time
    London

    Join our management team at The Waterman’s Arms, a vibrant Pub and Restaurant located by the river in Barnes. We pride ourselves on our inclusive and innovative culture, driven by a genuine passion for hospitality, quality food, and exceptional drinks. The Waterman’s Arms has a creative and regularly evolving menu, using the best seasonal produce and showcasing a thoughtfully curated drinks list. We are looking for someone who is energised by this, and able to inspire enthusiasm and passion in the team. The ideal person for the job is someone who has a great eye for detail and who understands what great service is. The role will involve serving customers with a friendly but efficient style, maintaining the highest levels of cleanliness and organisation and opening and closing the venue. Overall we’re looking for someone to make sure service runs smoothly and that everyone has a wonderful time! Responsibilities As a Duty Manager, you will play a crucial role in ensuring our guests have a memorable experience. Your responsibilities will include: • Leading and motivating the team to deliver outstanding service., • Overseeing daily operations, including opening and closing procedures., • Maintaining the highest standards of cleanliness and organization throughout the venue., • Conducting daily service briefings and providing ongoing training on menu items, wines, and cocktails., • Engaging with customers to ensure satisfaction and resolve any issues promptly., • Collaborating closely with the General Manager and Assistant General Manager to achieve operational goals. Requirements The ideal candidate will possess: • A strong eye for detail and a commitment to delivering excellent service., • Previous management experience is preferred but not essential., • A passion for hospitality and the ability to inspire enthusiasm in others., • Flexibility to work a mix of day, evening, and weekend shifts. Benefits We offer a supportive working environment with opportunities for professional growth and development. You will receive: • Regular training and development sessions., • A chance to work with a creative and evolving menu., • A friendly and inclusive team atmosphere. Working Style This is a full-time position, requiring 40-45 hours per week. You will work closely with the management team to ensure smooth operations and a fantastic guest experience. How to Apply If you are excited about the opportunity to join our team and contribute to our success, we can’t wait to meet you!

    Immediate start!
    Easy apply
  • Operations Supervisor
    Operations Supervisor
    2 months ago
    £3800–£4800 monthly
    Full-time
    Southall

    About J&T Express UK J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for a detail-oriented Exception Handling Operative to join our growing operations team. Role Purpose The Operations Supervisor is responsible for overseeing the day-to-day warehouse and parcel processing activities within the hub, ensuring operational efficiency, service quality, safety compliance and team performance. The role will lead frontline operational teams, monitor performance against KPIs and support the Hub Manager in delivering a safe, productive and customer-focused operation. Key Responsibilities Operational Management • Supervise daily hub operations, including inbound, sorting, outbound and parcel handling activities., • Ensure parcels are processed accurately and within operational service level targets., • Monitor workflow and allocate resources to meet operational demand., • Support volume planning during peak and off-peak periods., • Identify operational bottlenecks and implement corrective actions. Team Management • Lead, motivate and support Team Leaders and operational employees., • Manage attendance, punctuality and workforce productivity., • Conduct team briefings and communicate operational priorities., • Provide coaching and on-the-job training to employees., • Support recruitment, onboarding and performance management activities. Performance & KPI Management • Monitor operational KPIs including:, • Throughput, • Productivity, • Scan Compliance, • Sort Accuracy, • Service Performance, • Damaged Parcels, • Exception Volumes, • Health & Safety Metrics, • Investigate performance issues and implement improvement plans., • Produce operational reports and performance updates. Quality & Compliance • Ensure compliance with all company operational procedures., • Promote and maintain a strong Health & Safety culture., • Support accident investigations and corrective actions., • Ensure operational audits and compliance checks are completed., • Monitor parcel exception handling and quality standards. Stakeholder Collaboration • Work closely with Transport, Customer Service, Quality and Administration teams., • Support communication between operational departments., • Escalate operational risks and service issues where necessary. Candidate Requirements Essential • Previous experience in logistics, parcel, warehouse or distribution operations., • Experience supervising operational teams in a fast-paced environment., • Strong leadership and people management skills., • Good problem-solving and decision-making ability., • Experience managing operational KPIs., • Good communication and organisational skills., • Ability to work under pressure and meet deadlines. Desirable • Experience within parcel delivery, courier or express logistics operations., • Knowledge of warehouse management systems and handheld scanning devices., • Health & Safety awareness within warehouse operations., • Experience leading shift operations within a distribution centre.

    Easy apply
  • D365 Test Manager
    D365 Test Manager
    5 days ago
    £80000–£90000 yearly
    Full-time
    Southall

    About the context The D365 Programme is a multi-year global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all regions. It aims to harmonise multiple regional ERPs existing globally, while respecting divisional operating models and business specificities. It will create a standardized, single global core ERP model, based on the SaaS Microsoft D365 F&O platform. AI and intelligent automation have become central pillars of the testing and quality strategy — enabling faster test preparation, more predictable execution, higher coverage, and significant cost optimisation across global and regional deployments. Your role We are seeking a forward-looking D365 Test Manager who will lead the Programme's global testing with a strong bias toward AI adoption, automation, and intelligent quality assurance. Although operating as a solo Test Manager, you will work closely with System Integrator (SI) partners who bring specialised automation capabilities, including AI-driven script generation, automated execution, and accelerator-based testing services. Your role is to ensure these partners deliver maximum value, quality, and efficiency — especially through automation that reduces manual effort and lowers testing cost. You will own the global testing framework, govern SAT and Regression Testing, and enable regions to execute SIT/UAT/OAT successfully — all while embedding AI into the testing lifecycle and continuously identifying opportunities for automation across scenarios, processes, and releases. The impact you can create AI & Automation Leadership (Top Objective) ▪ Establish an AI-first testing strategy for the Programme. ▪ Lead adoption of AI tools such as Lidana (automated script generation), Tosca (automated regression), and AI copilots within ADO. ▪ Identify automation opportunities across GCM and regional processes. ▪ Expand automation coverage to reduce manual testing cycles and cost. ▪ Integrate automated tests into CI/CD pipelines. ▪ Use AI analytics to predict risks and improve quality outcomes. Delivery Management (AI-Optimised Execution) ▪ Govern SAT and Global Regression Testing end-to-end. ▪ Align global teams and regions to AI-enhanced testing plans. ▪ Drive readiness across SAT → SIT → UAT → OAT → Go-Live. ▪ Use AI-augmented dashboards for visibility and forecasting. Partner Management – With an Automation-Focused Ecosystem ▪ Collaborate with SI partners who provide automation-led scripting and execution services. ▪ Ensure partners maximise AI accelerators and automation toolkits. ▪ Challenge estimates and validate automation opportunities.▪ Drive accountability for quality, automation throughput, and SLA adherence. Delivery Assurance & Quality Governance ▪ Maintain and evolve the global testing governance framework. ▪ Ensure AI-supported traceability and automated evidence. ▪ Monitor risks and defects with AI-generated insights. Testing Strategy & Global Governance (AI-Enabled) ▪ Own global testing strategy across all testing phases. ▪ Maintain AI-enhanced templates, playbooks, and ADO structures. ▪ Improve the framework using AI release insights. Regional Enablement – Regions Execute, You Govern & Guide ▪ Provide AI-supported guidance and readiness standards. ▪ Support regions during SIT/UAT/OAT and ensure adoption of automation where valuable. Regression Testing Ownership – AI-Powered Two-Layer Model ▪ Govern Global Regression (RT1) and support Regional Regression (RT2). ▪ Expand automated regression coverage. ▪ Use AI analytics to maintain and optimise the regression suite. Test Automation – Core Pillar of the Role ▪ Lead automation strategy and roadmap. ▪ Scale automated regression for Platform Updates and global releases. ▪ Integrate automated tests into pipelines. ▪ Increase automation coverage every release. Success criteria ▪ Test Strategy refined if necessary and deployed. ▪ Quality Gates enforced. ▪ Test Coverage => 100%. ▪ Defect Leakage => 0. Tools & ADO Excellence ▪ Improve ADO setup for planning, execution, and reporting. ▪ Use AI dashboards for predictive insights. ▪ Capture lessons learned through AI-driven analysis. Technical Skills ▪ Strong technical foundation in Microsoft Dynamics 365 Finance & Operations, with a deep understanding of multi-system ERP landscapes (iPaaS, Power Platform, regional integrations) and the ability to diagnose cross-system issues and dependencies. ▪ Expert-level proficiency in Azure DevOps (ADO) for end-to-end test governance: planning, execution tracking, defect lifecycle, analytics, and release readiness.▪ Advanced AI-enabled and automation-driven testing capabilities, including: Lidana for AI- accelerated script generation and scenario optimisation; Tosca (or equivalent) for automated end-to-end and regression testing, especially for Platform Updates and repeatable global processes. ▪ Proven ability to scale test automation, integrate automated suites into CI/CD pipelines, and apply AI insights to improve coverage and efficiency. ▪ Familiarity with Azure cloud services, modern integration patterns (API-based, event-driven, middleware orchestration), and cloud-native monitoring models. ▪ Strong delivery discipline using Smartsheet, MS Project, or equivalent tools for managing timelines, dependencies, and multi-team coordination. ▪ Experience working with global stakeholders, SMEs, product teams and partnering with top- tier SIs (Avanade, Capgemini, PwC, HSO). What you will bring ▪ 10+ years of ERP testing leadership in large, global, multi-region programmes (ideally D365 F&O), with strong command of SAT, SIT, UAT, OAT and Regression cycles. ▪ Extensive experience overseeing testing in highly integrated environments and driving risk management, dependency control, and issue resolution. ▪ A strong automation background, with hands-on experience using Lidana (or similar test scripting tools) and Tosca (or equivalent test execution tools) to accelerate test preparation, expand automation coverage, and validate Platform Updates. ▪ Demonstrated ability to embed automated tests into CI/CD, scale automation release-over- release, and foster an efficiency-focused testing culture. ▪ Strong communication, stakeholder management, and organisational skills, able to lead multiple testing cycles in fast-paced global environments. ▪ A continuous-improvement and analytical mindset, with focus on AI adoption, automation expansion, and quality-driven delivery. ▪ Professional certifications such as Prince2 Practitioner or PMP, with fluency in English (French is an advantage).

    Immediate start!
    Easy apply
  • Chef
    Chef
    6 days ago
    £13.5–£15 hourly
    Full-time
    Thames Ditton

    About the Role We are seeking a reliable, passionate, and hardworking Chef to join our kitchen team in a busy, friendly pub environment. Working under the direction of the Head Chef, you will assist in the preparation, cooking, and presentation of high-quality food while ensuring compliance with all food safety, hygiene, and health and safety regulations. The successful candidate will be organised, able to work under pressure, and committed to maintaining excellent standards throughout service. Key Responsibilities ● Prepare, cook, and present food in accordance with company specifications and standards. ● Support the Head Chef in the day-to-day running of the kitchen. ● Ensure all food is stored, handled, prepared, and served in compliance with current Food Safety Regulations. ● Maintain high standards of cleanliness and hygiene in all kitchen areas. ● Follow all Health and Safety at Work Act requirements and company policies. ● Complete daily cleaning schedules and kitchen records as required. ● Monitor stock levels and report shortages to the Head Chef. ● Assist with stock rotation using FIFO (First In, First Out) procedures. ● Ensure correct food temperature checks are carried out and recorded. ● Minimise food waste and contribute to cost control measures. ● Report equipment faults, hazards, accidents, and near misses immediately. ● Work collaboratively with kitchen and front-of-house teams to deliver excellent customer service. ● Assist with deliveries and ensure goods are checked and stored correctly. ● Support menu development and specials where appropriate. Health & Safety Responsibilities The post holder must: ● Comply with the Health and Safety at Work etc. Act 1974. ● Follow all company risk assessments, safe systems of work, and kitchen procedures. ● Wear appropriate PPE and protective clothing as required. ● Maintain safe manual handling practices. ● Ensure walkways, fire exits, and emergency equipment remain unobstructed. ● Follow allergen management procedures in line with current UK legislation. ● Adhere to COSHH requirements when using cleaning chemicals. ● Participate in health and safety training and food hygiene training as required. ● Report all accidents, incidents, hazards, and defective equipment immediately. Essential Requirements ● Previous experience working in a professional kitchen. ● Good knowledge of food hygiene and food safety practices. ● Ability to work evenings, weekends, and bank holidays. ● Strong organisational and time-management skills. ● Ability to work effectively as part of a team. ● Good communication skills. Desirable Qualifications ● Level 3 Food Safety & Hygiene Certificate. ● Knowledge of allergen legislation. ● Experience working in a pub, restaurant, or hospitality environment. What We Offer ● Competitive rate of pay. ● Staff meals whilst on duty. ● Training and development opportunities. ● Friendly and supportive working environment. ● Opportunity for career progression. If you are enthusiastic about food, committed to maintaining high standards, and enjoy working in a busy pub kitchen, we would love to hear from you.

    Immediate start!
    Easy apply
  • Marketing Executive
    Marketing Executive
    6 days ago
    Part-time
    London

    We are looking for a motivated individual who enjoys meeting people, generating new business opportunities, and promoting our services. This is a varied role combining digital marketing, local business outreach, and customer engagement. Whether you're an experienced marketer or someone looking to develop your marketing career, we'd love to hear from you. Key Responsibilities • Develop and implement marketing campaigns to attract new customers., • Promote our collection and delivery laundry services across London., • Visit local businesses, hotels, offices, residential developments, and property managers to introduce our services., • Build and maintain relationships with potential and existing clients., • Manage and grow our social media presence., • Create engaging content for social media, email marketing, and promotional materials., • Assist with promotional events, partnerships, and local marketing initiatives., • Monitor campaign performance and suggest new marketing ideas., • Support the sales team in generating leads and converting enquiries into customers. What We're Looking For • Excellent communication and interpersonal skills., • Friendly, confident, and professional attitude., • Self-motivated with the ability to work independently., • Strong organisational skills and attention to detail., • Basic knowledge of social media platforms and digital marketing., • Previous marketing or sales experience is desirable but not essential. What We Offer • Flexible part-time or full-time hours., • Competitive pay., • Opportunity for career progression within a growing business., • Friendly and supportive working environment., • Performance-based incentives and bonuses available.

    Easy apply
  • Sales Advisor
    Sales Advisor
    1 month ago
    £25000–£35000 yearly
    Full-time
    Teddington

    About the Role: We are looking for motivated and ambitious individuals to join our team as Sales Team Members. This is a fantastic opportunity for someone who enjoys working with people, building relationships, and developing valuable sales and communication skills. In this role, you will represent our clients through face-to-face interactions, engaging with potential customers, presenting tailored solutions, and delivering excellent customer experiences. No previous sales experience is required – full training and ongoing support will be provided. We’re looking for individuals with a positive attitude, strong communication skills, and the motivation to learn and grow within a fast-paced environment. Key Responsibilities Engage with potential customers through face-to-face interactions, building rapport and understanding their needs Present and explain products and services confidently, offering solutions tailored to each customer Negotiate and close sales while maintaining a professional and positive customer experience Accurately record customer interactions, sales activity, and follow-ups using internal systems Work closely with team members and management to ensure smooth service delivery and customer satisfaction Contribute to daily and weekly sales targets while maintaining high standards of professionalism Stay informed about products, services, and industry trends to identify new opportunities Skills & Qualities We’re Looking For Positive attitude and a strong willingness to learn and develop Excellent communication and interpersonal skills Confidence speaking with new people in a face-to-face environment Strong work ethic and self-motivation Ability to work well both independently and as part of a team A goal-oriented mindset with motivation to achieve targets Good organisation and time management skills Resilience and the ability to stay positive when facing challenges Professional and friendly approach when interacting with customers A proactive attitude and willingness to take initiative What We Offer Full training and ongoing mentorship A supportive and energetic team environment Opportunities for career progression within the company Performance-based incentives and bonuses The chance to develop valuable sales, communication, and leadership skills After applying, successful applicants will be contacted by our recruitment team to discuss the next steps. Good luck! Work Location: In person

    Immediate start!
    No experience
    Easy apply
  • Shop Assistant / Cashier
    Shop Assistant / Cashier
    1 month ago
    Full-time
    London

    We’re looking for a reliable, friendly cashier to join our independent off-licence and convenience store in East Acton. This is a hands-on role suited to someone comfortable working independently, handling cash and card transactions, and keeping the shop running smoothly during busy periods.Hours • 6 days per week, • 9-5:30 pm, • Weekend work required, • Exact rota agreed with successful candidate; Key Responsibilities • Operate the till, process cash, card, and PayPoint transactions accurately, • Check ID for age-restricted sales (alcohol, tobacco, vapes, lottery) in line with Challenge 25, • Keep the shop floor, counter, and shelves clean, stocked, and well-presented, • Receive and check deliveries; rotate stock and monitor expiry dates, • Handle customer queries and complaints politely and professionally, • Open/close procedures, including cash reconciliation and basic security checks, • Report any stock discrepancies, equipment issues, or safety concerns to the owner/manager, • Comply with licensing conditions and store policies at all times What We’re Looking For • Punctual, trustworthy, and able to work unsupervised, • Comfortable handling cash and operating a till/EPOS system, • Good spoken English for dealing with customers and suppliers, • Basic numeracy for cash handling and stock checks, • Previous retail or customer service experience preferred but not essential, • Must be eligible to work in the UK (right to work check required before start date, in line with Home Office requirements) How to ApplyPlease send a short CV or message with your availability

    Immediate start!
    No experience
    Easy apply
  • Waiter / Waitress
    Waiter / Waitress
    2 months ago
    £14.5–£15 hourly
    Full-time
    London

    Role Purpose The Waiter is responsible for delivering a warm, attentive and consistent guest experience, ensuring that every guest feels welcomed, looked after and valued. This role focuses on building rapport with guests, maintaining strong service standards and working collaboratively with the team to ensure smooth and efficient service. The Waiter plays a key role in creating memorable experiences that encourage guests to return. The “C” Principles The Waiter lives and promotes the following values at all times: Collaboration • Cooperation • Communication • Cohesion • Consideration • Consistency Reports to Head Waiter / Assistant Restaurant Manager / Restaurant Manager Leadership Style & Core Behaviours A successful Waiter consistently demonstrates: • Guest-focused mindset – prioritises guest experience at all times, • Strong communication – listens actively and communicates clearly, • Positive attitude – creates an engaging and welcoming atmosphere, • Attention to detail – ensures accuracy and consistency in service, • Teamwork – supports colleagues and contributes to smooth service, • Organisation – manages their section effectively, • Resilience – performs well during busy service periods Key Responsibilities Guest Experience & Service Delivery • Deliver friendly, attentive and professional service to all guests, • Build rapport and create a welcoming, engaging experience, • Take orders accurately and confidently, • Ensure guests feel looked after throughout their visit, • Anticipate guest needs and respond proactively Service Standards & Execution • Maintain high standards of service, presentation and professionalism, • Ensure food and drinks are served correctly and efficiently, • Follow company service steps and procedures consistently, • Manage timing of service to ensure a smooth guest journey Section Management • Take responsibility for a section during service, • Ensure tables are clean, organised and ready for guests, • Monitor guest needs and maintain awareness of the section at all times, • Support smooth transitions between courses and table turns Teamwork & Communication • Communicate clearly with BOH and FOH teams, • Support runners, head waiters and managers during service, • Contribute to a positive, respectful and team-focused environment, • Ask for support when needed and offer help to others Organisation & Cleanliness • Maintain cleanliness and organisation of the floor and service areas, • Support opening and closing duties, • Ensure stations are stocked and ready for service, • Follow hygiene and presentation standards at all times Compliance & Standards • Follow all company policies and procedures, • Maintain awareness of allergens and dietary requirements, • Ensure responsible service of food and beverages, • Uphold professional appearance and conduct Problem Solving • Respond calmly and professionally to guest requests or concerns, • Resolve minor issues independently where possible, • Escalate more complex issues to senior team members, • Maintain composure during busy periods

    Immediate start!
    Easy apply
  • Kitchen Porter
    Kitchen Porter
    2 months ago
    Full-time
    Richmond

    Location: Kew Village Start Date: Immediately Salary: Competitive, hourly rate About Us: A fresh culinary chapter is beginning in the heart of Kew. We are an ambitious new opening focusing on a vibrant brunch service by day and a sophisticated small plates menu by night. Our mission is to blend artisanal ingredients with creative flair in a high-energy, beautiful space. We are building our founding kitchen team from the ground up, and we know that a flawless service starts with a brilliant kitchen porter. The Role: Kitchen Porter We are looking for a reliable, hard-working, and motivated Kitchen Porter to join our founding team. As the backbone of our kitchen, you will play a vital role in launching this new concept. You will work in a supportive, fast-paced environment where your hard work is truly valued, helping the chefs keep the service running seamlessly. Key Responsibilities: • Cleanliness and Hygiene: Maintain the highest standards of cleanliness across the wash-up area, kitchen workstations, and food storage zones., • Equipment Care: Operate the dishwasher efficiently and hand-wash delicate kitchen and front-of-house equipment., • Food Prep Support: Assist the chef brigade with basic food preparation (such as peeling vegetables and organising ingredients) during quieter periods., • Stock and Organisation: Help accept and organise daily fresh produce deliveries, ensuring correct storage and stock rotation., • Waste Management: Manage food waste and recycling disposal in line with kitchen protocols., • Health and Safety: Adhere to all kitchen hygiene, safety regulations, and chemical handling guidelines. Requirements: • A reliable, proactive team player with a strong can-do attitude, which is essential for a brand-new opening., • Ability to work efficiently and stay calm under pressure in a fast-paced environment., • Good communication skills and a willingness to learn., • Local to Kew or the surrounding Richmond areas is highly preferred., • Previous experience in a kitchen or hospitality environment is a plus, but full training will be provided for the right candidate. Why Join Us? • Growth and Progression: Be part of a brand-new launch. We value hard work and actively prioritise internal promotion. If you want to learn and progress into a kitchen commis role in the future, we will support you., • Environment: A supportive, professional, and friendly workplace where the kitchen porter is treated as an essential part of the team., • Balance and Rewards: Competitive pay, a share of the service charge, and a focus on building a sustainable, respectful team culture.

    Easy apply
1