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As the UKs leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.Valpak contributes to achieving the mission of Reconomys complete global compliance offering Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable environment . If you share these values and are passionate about making a positive impact, we'd love to have you on our team.About the roleThe Compliance Consultant is key to the delivery of Valpaks core business, compliance solutions. This is an exciting role requiring market awareness, the ability to learn quickly and to keep calm under pressure.The Compliance Consultant is a cross between field based and home based work, where you will act as an ambassador for the company, providing outstanding customer service. You will also demonstrate exceptional knowledge of Extended Producer and Producer Responsibility Regulations (EPR, Packaging, WEEE and Batteries) and provide technical assistance to other departments within Valpak. You will be able to talk about other regulations and become familiar with other regulatory changes/consultations as they arise. The Compliance Consultant will play a vital audit role in the completion of the data monitoring plan and be responsible for managing individual accounts.Key accountabilitiesConduct member audits and other types of audits as requiredIdentify and deliver member and supplier audits in line with the data monitoring planPlan own audit schedule with an efficient and professional approach, maximising time and resourcesEnsure all data submitted to Valpak by its members meets the required standard of accuracy, advising members appropriatelyProvide support to the Audit Manager in the delivery of the data monitoring planComplete audits both in person at sites and over TeamsUnderstanding of Packaging, WEEE and Batteries regulationsBe a Regulatory expert, providing technical guidance to members and support to other departments within ValpakUnderstanding of VDI systems and data gathering. Rules checking of VDI EPIC formsSupport members with the transition to EPRDevelop a detailed knowledge of the data submission processParticipate in all data submission roundsAccount ManagementManage a portfolio of member accounts ensuring an appropriate level of service is deliveredPerform a vital role in the retention and also recruitment of compliance scheme membersActively participate in member training including presenting at eventsCustomer Service and Team SupportProvide excellent service and work with customer to understand their business needs, and any ways in which we can help themDevelop a rapport with other departments within the business especially VDI, to ensure outstanding member service is delivered at all timesBe seen as an escalation point for Environmental Compliance Advisors, and take responsibility for difficult member situations and technical queriesWork with the wider auditor team, SAMs and Policy to build and integrate knowledge across complianceSupport with testing of systems as and when requiredPromote Valpaks service offeringBe fully aware of and actively promote Valpaks service offeringIdentify and source leads during customer facing situationsGeneral administrative dutiesEnsure accurate records of all member and non-member contact are maintained within Valpaks in-house systemsKey areasStrong communication and negotiation skillsPolite and professional at all timesPositive, proactive, enthusiastic and approachableExcellent interpersonal skillsFlexibility and adaptabilityEnsure an excellent level of customer service and accuracy in the delivery of Valpaks monitoring planWhat we need from youExperience, skillsAbility to pick up, retain and deliver technical and regulatory informationCustomer focused with drive to provide the highest level of customer satisfactionAbility to demonstrate a broad knowledge of the business and industryExceptional organisational skills with the ability to prioritise own workloadAttention to detail and a professional, proactive work ethicGood numeracy skillsStrong communication and confident presentation skillsFlexibility and adaptability to working practiceThe drive to learn and develop in an ever-changing companyExcellent team playerKnowledge of Microsoft Office applications, in particular ExcelAn interest or experience in environmental issuesValid drivers licence and confident driverAbility to stay away from home from time to timeUnderstanding of EPIC processes (desirable)QualificationsEducated to Degree level or equivalent (or industry experience will be considered)What we offerDual Location / Hybrid worker StatusParticipation in our annual Incentive Plan (VIP) - up to 10% bonusCar Allowance or company car scheme25 days annual leave plus bank holidays, volunteering day and your birthday off!Option to buy and sell up to 9 days annual leaveAccess to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membershipAutomatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemesPension scheme up to 8% employer contributionAccess to reward & discount platformWellbeing initiativesTPBN1_UKTJ

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