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The RolePermanentFull TimeAs Branch Business Manager, you will drive productivity to achieve KPIs which include sales and profit through leading your team to achieve customer excellence. You will, ideally, be from an Industrial/Engineering background and will have strong communication and people management experience to help drive the continued successful execution of our business strategy.Key ResponsibilitiesA proven track record in the business-to-business services market and able to demonstrate management skills and team development. Taking personal responsibility of a P&L is essential.Management of teams including recruitment, training and development as well as performance management of branch team.Demonstrable leadership experience in a process centric transactional business.New business planning, development and implementation to demanding customer requirements.Profit and cost centre management accountability.Commercial Sales development.Customer relationship management experience and a strong customer service ethos.A conscientious and disciplined attention to detail with the proven ability to drive and deliver profitable growth.Demonstrate knowledge and experience of ‘profit engineering' contracts and services.An effective working style to ensure strong and collaborative relationships exist within other business functions - which will be a key to the success of our matrix organisation.Demonstrate good interpersonal and communication skills along with experience of leading commercial and operational teams.An individual who will gain credibility and win respect across the organisation.Process awareness and system skills.Confidence with a drive to challenge and develop the performance to the next level.TPBN1_UKTJ

ABOUT THE ROLE As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families. Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups. You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquires and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives. ABOUT YOU You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team. We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too. This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence. REWARDS PACAKGE As well as a competitive salary, we can offer you impressive benefits, including a car allowance, uncapped commission scheme, mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment. If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.