General Manager
hace 1 mes
£40000–£45000 anual
Jornada completa
London
About the Role We are seeking an experienced and motivated General Manager to lead the day-to-day operations of our busy pub. The successful candidate will be responsible for delivering exceptional customer experiences, driving sales, managing a high-performing team, and ensuring the venue operates efficiently, safely, and profitably. Key Responsibilities Oversee all aspects of pub operations, including bar, food service, events, and customer service. Lead, motivate, and develop a team of managers, supervisors, and front-line staff. Recruit, train, schedule, and performance-manage employees. Maintain high standards of service, cleanliness, and presentation throughout the venue. Monitor financial performance, including sales, labour costs, stock control, and profitability. Manage budgets and implement strategies to achieve revenue and profit targets. Ensure compliance with licensing laws, health and safety regulations, and company policies. Handle customer feedback and resolve issues professionally and effectively. Plan and execute promotions, events, and local marketing initiatives to increase footfall and revenue. Build strong relationships with suppliers and the local community. Requirements Proven experience as a General Manager, Pub Manager, or Hospitality Manager. Strong leadership and people-management skills. Excellent communication and customer service abilities. Sound financial and commercial awareness. Experience managing stock, budgets, and labour costs. Knowledge of licensing regulations and health & safety requirements. Ability to thrive in a fast-paced environment and make effective decisions under pressure. Personal Licence Holder (preferred but not essential). What We Offer Competitive salary and bonus scheme. Opportunities for career development and progression. Staff discounts and employee benefits. Supportive and dynamic working environment. Ongoing training and professional development. Ideal Candidate You are a hands-on leader with a passion for hospitality, a strong commercial mindset, and a track record of creating outstanding customer experiences. You inspire teams to perform at their best and are committed to delivering operational excellence while growing the business.