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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Quest Employment are recruiting for Warehouse Operatives to work for our client in the DE74 area. Successful candidates will be responsible for the safe, accurate and efficient execution of day-to-day warehouse activities to support operational performance and customer service.Shift Pattern:Monday- Friday or Sunday- Thursday or Tuesday- Saturday6am - 2pmPay Rate:£14.14p/hFlexibility with training schedules, shift timings, and working days is required.Key ResponsibilitiesOperate VNA trucks safely and in line with training, certification, and site procedures.Complete daily pre-use checks and report any defects or safety concerns immediately.Follow all health and safety requirements, including PPE and safe working practices in narrow aisle and racking environments.Safely operate at height within racking systems, maintaining full awareness and control at all times.Move, replenish, retrieve, and store stock accurately within very narrow aisle racking locations.Ensure stock is correctly located and recorded within warehouse systems (WMS).Support warehouse activities such as picking, replenishment, loading, unloading, and general stock handling when required.Work flexibly across VNA and other warehouse duties to meet operational needs.Maintain high levels of productivity, accuracy, and safe working standards.Report stock discrepancies, damages, or operational issues promptly.Work closely with colleagues and supervisors, communicating clearly and effectively.Promote a strong safety-first culture within the warehouse.Contribute ideas and support improvements to safety, efficiency, and warehouse processes.RequirementsBasic numeracy and literacy skills.Valid VNA/MHE licence (RTITB, ITSSAR, or equivalent) or willingness to be trained.Proven experience operating VNA trucks in a warehouse or logistics environment.Experience with other MHE equipment is an advantage.Strong awareness of health and safety procedures in a high-bay storage environment.Excellent attention to detail and strong spatial awareness for narrow aisle work.Experience using WMS/RF systems and understanding of stock control and warehouse operations.Ability to work safely and accurately at height within racking systems.Clear communication skills and a team-focused approach.Reliable, flexible, and proactive approach to work.Ability to support, guide, or assist other operators when required.If you are ready to take on this exciting role as a VNA Driver, please apply today!Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitmentTPBN1_UKTJ

HLOP Driver \n Quest Employment is recruiting experienced HLOP Driver to join our client's busy warehouse operation in the DE24 area. Please note: the first 2 weeks of training will take place at the client's site in DE74. \n This is an excellent opportunity to join a fast-paced logistics environment where safety, accuracy, and teamwork are key. \n Shift Pattern \n\n • Monday- Friday or Sunday- Thursday or Tuesday- S...\n\n \n \n ZIPC1_UKTJ

Traffic Management Operative Immediate StartLocation: Granite Way, Mountsorrel, Leicestershire, LE12 7AHPay Rate: £14.59 per hourShift Pattern: Monday to Thursday 07:00 15:30 | Friday 07:00 15:00Overtime: Available depending on workloadJob Type: Temporary to PermanentStart Date: Immediate starts availableTraffic Management Operatives Required Career Progression Available Quest Employment are recruiting on behalf of a leading highways and infrastructure organisation for Traffic Management Operatives to join their Operational Highways team based in Mountsorrel.This is an excellent opportunity for candidates with highways, traffic management, civil engineering, construction, or outdoor labouring experience who are looking for a long-term career with training, development, and progression opportunities.The Role As a Traffic Management Operative, you will play a key role in ensuring the safe installation, maintenance, and removal of temporary traffic management systems across Leicestershire and surrounding areas.Your duties may include:Installing and removing temporary traffic management signageSetting up road closures, diversions, and traffic control systemsDelivering and collecting traffic management equipmentReading traffic management plans and site drawingsCarrying out daily vehicle and equipment checksSupporting highway maintenance and construction projectsEnsuring compliance with Chapter 8 and Street Works regulationsWorking safely around live traffic and public areasAssisting with emergency call-outs and out-of-hours incidents when requiredKey Skills and Experience We are looking for candidates who:Have experience within traffic management, highways, construction, landscaping, utilities, or civil engineeringHold a full UK driving licenceAre comfortable working outdoors in all weather conditionsHave strong health and safety awarenessCan work independently and as part of a teamHave excellent communication and problem-solving skillsThe following qualifications would be advantageous:NRSWA (Street Works)NHSS 12B, 12C, or 12D Traffic Management qualificationsHighways Maintenance or Skilled Roadworker qualificationsHGV Licence and CPCBanksman/Signaller experiencePay and Benefits Working with Quest Employment offers:£14.59 per hourWeekly payTemp-to-perm opportunityOvertime opportunities availableTraining and development programmesCareer progression opportunitiesHoliday entitlementSupport from a dedicated recruitment teamAbout Quest Employment Quest Employment is a leading UK recruitment agency specialising in industrial, commercial, and technical recruitment.We work with trusted employers across the UK to provide candidates with long-term opportunities and career progression.Apply Now If you have experience in traffic management, highways maintenance, construction, civil engineering, or outdoor operational work and are looking for your next challenge, apply today and a member of the Quest Employment team will be in touch shortly.Alternatively, contact the Quest Employment Northampton branch for more information.TPBN1_UKTJ

Quest Employment are recruiting for Warehouse Operatives to work for our brand new client in the DE74 area. Successful candidates will be responsible for the safe, accurate and efficient execution of day-to-day warehouse activities to support operational performance and customer service.Shift Pattern:Monday- Friday or Sunday- Thursday or Tuesday- Saturday10PM - 6AMPay Rate:£17.15p/hFlexibility with training schedules, shift timings, and working days is required.Key ResponsibilitiesOperate VNA trucks safely and in line with training, certification, and site procedures.Complete daily pre-use checks and report any defects or safety concerns immediately.Follow all health and safety requirements, including PPE and safe working practices in narrow aisle and racking environments.Safely operate at height within racking systems, maintaining full awareness and control at all times.Move, replenish, retrieve, and store stock accurately within very narrow aisle racking locations.Ensure stock is correctly located and recorded within warehouse systems (WMS).Support warehouse activities such as picking, replenishment, loading, unloading, and general stock handling when required.Work flexibly across VNA and other warehouse duties to meet operational needs.Maintain high levels of productivity, accuracy, and safe working standards.Report stock discrepancies, damages, or operational issues promptly.Work closely with colleagues and supervisors, communicating clearly and effectively.Promote a strong safety-first culture within the warehouse.Contribute ideas and support improvements to safety, efficiency, and warehouse processes.RequirementsBasic numeracy and literacy skills.Valid VNA/MHE licence (RTITB, ITSSAR, or equivalent) or willingness to be trained.Proven experience operating VNA trucks in a warehouse or logistics environment.Experience with other MHE equipment is an advantage.Strong awareness of health and safety procedures in a high-bay storage environment.Excellent attention to detail and strong spatial awareness for narrow aisle work.Experience using WMS/RF systems and understanding of stock control and warehouse operations.Ability to work safely and accurately at height within racking systems.Clear communication skills and a team-focused approach.Reliable, flexible, and proactive approach to work.Ability to support, guide, or assist other operators when required.If you are ready to take on this exciting role as a VNA Driver, please apply today!Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitmentTPBN1_UKTJ

HLOP Driver \n Quest Employment is recruiting experienced HLOP Driver to join our client's busy warehouse operation in the DE24 area. Please note: the first 2 weeks of training will take place at the client's site in DE74. \n This is an excellent opportunity to join a fast-paced logistics environment where safety, accuracy, and teamwork are key. \n Shift Pattern \n\n • Monday- Friday or Sunday- Thursday or Tuesday- S...\n\n \n \n ZIPC1_UKTJ

Quest Employment are recruiting for Warehouse Operatives to work for our brand new client in the DE74 area. Successful candidates will be responsible for the safe, accurate and efficient execution of day-to-day warehouse activities to support operational performance and customer service.Shift Pattern:Monday- Friday or Sunday- Thursday or Tuesday- Saturday2pm-10pmPay Rate:£14.14 - 2pm-8pm£17.15 - 8pm-10pmFlexibility with training schedules, shift timings, and working days is required.Key ResponsibilitiesOperate VNA trucks safely and in line with training, certification, and site procedures.Complete daily pre-use checks and report any defects or safety concerns immediately.Follow all health and safety requirements, including PPE and safe working practices in narrow aisle and racking environments.Safely operate at height within racking systems, maintaining full awareness and control at all times.Move, replenish, retrieve, and store stock accurately within very narrow aisle racking locations.Ensure stock is correctly located and recorded within warehouse systems (WMS).Support warehouse activities such as picking, replenishment, loading, unloading, and general stock handling when required.Work flexibly across VNA and other warehouse duties to meet operational needs.Maintain high levels of productivity, accuracy, and safe working standards.Report stock discrepancies, damages, or operational issues promptly.Work closely with colleagues and supervisors, communicating clearly and effectively.Promote a strong safety-first culture within the warehouse.Contribute ideas and support improvements to safety, efficiency, and warehouse processes.RequirementsBasic numeracy and literacy skills.Valid VNA/MHE licence (RTITB, ITSSAR, or equivalent) or willingness to be trained.Proven experience operating VNA trucks in a warehouse or logistics environment.Experience with other MHE equipment is an advantage.Strong awareness of health and safety procedures in a high-bay storage environment.Excellent attention to detail and strong spatial awareness for narrow aisle work.Experience using WMS/RF systems and understanding of stock control and warehouse operations.Ability to work safely and accurately at height within racking systems.Clear communication skills and a team-focused approach.Reliable, flexible, and proactive approach to work.Ability to support, guide, or assist other operators when required.If you are ready to take on this exciting role as a VNA Driver, please apply today!Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitmentTPBN1_UKTJ

Quest Employment are recruiting for Warehouse Operatives to work for our brand new client in the DE74 area. Successful candidates will be responsible for the safe, accurate and efficient execution of day-to-day warehouse activities to support operational performance and customer service. Shift Pattern: Monday- Friday or Sunday- Thursday or Tuesday- Saturday 10PM - 6AM Pay Rate: £17.15p/h Flexibility with training schedules, shift timings, and working days is required. Key Responsibilities • Operate VNA trucks safely and in line with training, certification, and site procedures., • Complete daily pre-use checks and report any defects or safety concerns immediately., • Follow all health and safety requirements, including PPE and safe working practices in narrow aisle and racking environments., • Safely operate at height within racking systems, maintaining full awareness and control at all times., • Move, replenish...

HLOP Driver Quest Employment is recruiting experienced HLOP Driver to join our client's busy warehouse operation in the DE24 area. Please note: the first 2 weeks of training will take place at the client's site in DE74. This is an excellent opportunity to join a fast-paced logistics environment where safety, accuracy, and teamwork are key. Shift Pattern • Monday- Friday or Sunday- Thursday or Tuesday- Saturday, • 10:00pm 6:00am Pay Rates • £17.15 per hour Flexibility with training schedules, shift timings, and working days is required. Key Responsibilities • Safely operate HLOP trucks in accordance with training, certification, and site procedures., • Complete daily pre-use equipment checks and report any defects or safety concerns immediately., • Follow all health and safety procedures, including the correct use of PPE and safe working practices., • Safely operate HLOP equipment at height while maintaining full awareness and control at all times., • Move, replenish, retrieve, and store stock accurately within warehouse locations., • Ensure all stock movements are correctly recorded using the Warehouse Management System (WMS)., • Support wareh...

Quest Employment are recruiting for Warehouse Operatives to work for our brand new client in the DE74 area. Successful candidates will be responsible for the safe, accurate and efficient execution of day-to-day warehouse activities to support operational performance and customer service. Shift Pattern: Monday- Friday or Sunday- Thursday or Tuesday- Saturday 6am - 2pm Pay Rate: £14.14p/h Flexibility with training schedules, shift timings, and working days is required. Key Responsibilities • Operate VNA trucks safely and in line with training, certification, and site procedures., • Complete daily pre-use checks and report any defects or safety concerns immediately., • Follow all health and safety requirements, including PPE and safe working practices in narrow aisle and racking environments., • Safely operate at height within racking systems, maintaining full awareness and control at all times., • Move, replenish,...

Seeking Warehouse Operatives for a client in the DE24 area, involving training in DE74 before transferring.Responsibilities include safe and efficient execution of daily warehouse tasks to support operations and customer service.

This is an excellent opportunity to join a fast-paced logistics environment where safety, accuracy, and teamwork are key.

The role is in a fast-paced logistics environment emphasizing safety, accuracy, and teamwork.

Seeking a VNA Driver to perform warehouse duties including operating VNA trucks, stock management, and ensuring safety compliance.Requires VNA license and warehouse experience.

Quest Employment are recruiting on behalf of a leading local authority for a Tree Officer to join their Forestry and Arboriculture team based in Glenfield. Working with Quest Employment offers:.

At Quest Global, UK, we are actively looking for.

At Quest Global, UK, we are actively hiring.

Quest Global is an organization at the forefront of innovation and one of the worlds fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries.

Quest Employment are recruiting for Warehouse Operatives to work for our client in the DE24 area (2 weeks training will take place in the DE74 area).

Quest Global is an organization at the forefront of innovation and one of the worlds fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries.

Quest Global is an organisation at the forefront of innovation and one of the worlds fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries.

Quest Global is an organisation at the forefront of innovation and one of the worlds fastest growing.

Quest Global is an organisation at the forefront of innovation and one of the worlds fastest growing engineering services firms with deep domain knowledge and recognised expertise in the top OEMs across seven industries.

Quest Global is an organisation at the forefront of innovation and one of the worlds fastest growing.

RF Design Engineer needed in Watford to design and manufacture professional audio equipment for the live sound market.

Quest Employment is recruiting on behalf of a well-established engineering manufacturer for an experienced.

A global leader in high quality, safety-critical electro-mechanical products that are sold globally are looking for a Maintenance Engineer to join their 24 hour production line.Info about what the Maintenance Engineer role entails.Exciting electro-mechanical Maintenance Engineer role on a small nigh

Experienced CNC Machinist needed to set and operate 5-axis CNC machines producing precision carbide cutting tools for aerospace, medical, and motorsport industries.Requires technical drawing interpretation and strong attention to detail.

Mechanical Maintenance Engineer (Temp to Perm).We are currently recruiting for an experienced.Mechanical Maintenance Engineer.This is an excellent opportunity for a skilled engineer looking to secure a long-term role with the potential to become permanent.Choose from one of the following shifts:.Car

The Joinery Workshop Manager will oversee joinery operations, manage the team, ensure quality, and support continuous improvement.

Multiskilled Maintenance Engineer.N £38,000 £42,500 + Overtime+ Bonus.N Full-Time | 44 hours per week.Were working with a well-established manufacturing business in the.Multiskilled Maintenance Engineer.This is a fantastic opportunity to join a busy production environment, supporting the performan

Quest Employment are recruiting for Warehouse Operatives to work for our.

Commissioning Engineer responsible for validation and verification in power systems and power electronics, requiring an engineering degree or equivalent knowledge.

Salary: Between £40,000-45,000 per annum depending on experience.Location: MK44 Job Type: Full Time | Permanent Hours: Monday-Friday 08:00-17:00 Our client is looking for an experienced and driven Operations Manager to oversee the day-to-day running of their hazardous waste operation.This is a hand