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Account Manager (French Speaker) \n Location: Richmond, Surrey \n Job Type: Full-time, Office-based \n Hours: 9-5 with 4pm finish Fridays \n Salary: £60k-£80k plus OTE of £30-40k plus excellent benefits \n My client, and award winning company specialising in a niche SaaS market in Patent solutions, is seeking a new Account Manager due to being in a high growth stage and looking to enhance their team with a motivated and professional Account Manager. This role is crucial for maintaining and expanding their client relationships, ensuring the continued success in our sales and customer service efforts. \n Day-to-day of the role: \n\n • Generate sales among existing and new client accounts globally, including upselling and cross-selling.\n, • Serve as the primary and responsive point of contact for an assigned portfolio of clients in person and on the phone\n, • Develop and maintain long-term relationships with accounts, ensuring consistent service across the organisation.\n, • Ensure clients receive requested products and services in a timely fashion.\n, • Communicate client needs and demands to the IT and Support teams.\n, • Forecast and track client account metrics, identifying trends or concerns.\n, • Manage projects within client relationships to meet company goals.\n, • Identify opportunities to grow business with existing clients through a consultative approach\n, • Coordinate with staff members working on the same account to ensure consistent service.\n, • Service multiple clients concurrently, often meeting tight deadlines.\n, • Maintain records of client contracts, documentation, and all communications within HubSpot.\n, • Travel to client locations for business meetings, conferences, and trade events.\n\n Required Skills & Qualifications: \n\n • Degree level education or equivalent. \n, • Fluent French\n, • Must have experience in a SaaS role; Intellectual Property/Patent Solutions/Trademark solutions?\n, • Excellent computer skills, including proficiency in Outlook, PowerPoint, Word, and Excel.\n, • Eligible to work in the UK\n, • Ability to travel to conferences and client locations in the UK and overseas, including travel outside work hours and at weekends.\n\n Benefits: \n\n • Competitive salary and performance-related incentives.\n, • Opportunities for professional growth in a multi-cultural and dynamic environment.\n, • Participation in industry conferences and events.\n, • Office-based role with travel opportunities.\n\n How to apply: \n To apply for the Account Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Ensure your application demonstrates your ability to perform in a high-growth environment and your commitment to maintaining high standards in client relationship management. \n This role is an excellent opportunity for a professional looking to further their career in a globally recognized company with significant growth potential \n

Senior Leasehold Property ManagerAn excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio.If youve also worked in the following roles, wed also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution ManagerSALARY: £39,400 to £41,474 pro rata + BenefitsLOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5)JOB TYPE: 6 Month, Full-Time, Fixed-Term ContractWORKING HOURS: 35 Hours per Week, Monday to FridayJOB OVERVIEWWe have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service.Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters.As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery.DUTIESYour duties as the Senior Leasehold Property Manager include:Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvementOversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolioManage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligationsProvide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issuesMonitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activityAnalyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvementsBuild Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partnersRepresent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where requiredMaintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirementsCANDIDATE REQUIREMENTSESSENTIALStrong experience leading and managing a teamExperience delivering front-line customer-facing servicesExcellent knowledge of current housing and leasehold legislationTPI qualification, relevant property or housing professional membership, or relevant experienceGood working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systemsExcellent written and verbal communication skills, including the ability to present in high-pressure environmentsAbility to manage complex customer issues, legal cases, building safety matters and service charge challengesStrong stakeholder management, problem-solving and continuous improvement skillsDESIRABLERelevant technical or building safety qualification, or willingness to undertake one in line with changing legislationExperience adopting a continuous improvement approach and adapting to changeFull UK driving licenceBENEFITS25 days holiday plus Bank HolidaysUp to 8% contributory pensionFlexible benefitsSalary exchange benefitsRewards and discountsAnnual allowance of up to £300 to use towards health and lifestyle benefits for you and your familyThe organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.This role requires a DBS CheckAPPLY TODAYBy submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-C14963Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.TPBN1_UKTJ

The role:A leading property developer and operator is seeking a Leasing Manager for a new build-to-rent site in NW London. The role will involve managing a team of negotiators, driving occupancy and overseeing the leasing process.Responsibilities include:Carry out regular rent analysis of the local market.Lead and manage a team of Lettings Negotiators.Meet prospective tenants, conduct viewings and negotiate rental offers.Complete applicant vetting requirements.Coordinate renewal communications and negotiations.Ensure arrival packs are prepared and ready for the tenant move ins.Provide first class customer service to residents and applicants.Ensure systems are kept up to date and accurate for all lettings and rental data.Ensure good presentation of available apartments.Coordinating the online marketing for available apartments.Ensure all enquiries are responded to in line with agreed service levels.Assist the Head of Leasing with projects.Provide exceptional customer service to residents at all times.The person:Experience working as a Manager or Team Leader within lettings.Prior experience working in a negotiator role within real estate.Strong interpersonal skills.Excellent communication skills.Strong knowledge of the lettings process and legislation.If youre interested in this BTR Leasing Manager position and you possess the required skill set, then apply now. Should you have any further questions, contact Martha Kiernan at Collins Property Recruitment.Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!TPBN1_UKTJ

General ManagerAre you an experienced General Manager looking to take ownership of a unique residential portfolio? We're working with a respected property owner to recruit a General Manager for a heritage residential development in West London.This is an opportunity to lead the day-to-day operation of a high-quality PRS portfolio, combining customer service, property management and commercial performance. As General Manager, you'll lead an on-site team, drive occupancy and resident satisfaction, and ensure the properties continue to operate to a high standard.The organisationOur client is an established residential property owner with a reputation for delivering well-managed homes and excellent customer service. This heritage development offers a distinctive environment, providing residents with a high-quality living experience within a traditional residential setting.The roleAs General Manager, you'll take responsibility for the operational and commercial performance of the portfolio, ensuring an exceptional resident experience while delivering business objectives.Responsibilities include:Leading and developing the on-site team to deliver a consistent resident experience.Overseeing all aspects of residential property management across the portfolio.Driving occupancy, resident retention and rental performance.Managing resident queries and acting as the escalation point for more complex matters.Supporting leasing activity alongside external agents and the internal team.Monitoring budgets, expenditure and overall property performance.Managing contractors and planned maintenance programmes.Ensuring compliance with all relevant property management legislation and health and safety requirements.Producing regular operational and financial reporting for senior stakeholders.The successful General Manager will haveWorking knowledge of residential property management within the PRS sector.Strong customer service experience with a resident-focused approach.Experience leading and developing teams.Confidence managing operational budgets and commercial performance.Experience coordinating contractors and overseeing maintenance activities.Excellent communication and stakeholder management skills.Strong organisational skills with good attention to detail.Working knowledge of Microsoft Office and property management systems.The ability to work independently while collaborating with wider business teams.If you're looking for your next General Manager opportunity within a unique heritage residential development, we'd be pleased to hear from you.Apply now as interviews are expected to take place shortly.Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.TPBN1_UKTJ

General Manager Up to £55,000 West London Imagine stepping into a world where luxury living meets unparalleled community. As a General Manager of our prestigious residential development, you'll be the driving force behind creating an exceptional experience for our residents. You'll have the opportunity to lead a dynamic team and shape the future of our thriving property portfolio. - Become the on-site leader and brand ambassador, driving occupancy, revenue, and resident satisfaction.- Oversee all aspects of the operation, from leasing and facilities to resident engagement and team leadership.- Ensure the asset is maintained to the highest standards and delivers a best-in-class living experience. Preferred Requirements: Lead all on-site operations, including leasing, maintenance, and resident services. Recruit, develop, and inspire a high-performing team. Create and deliver an outstanding resident experience with a strong focus on community building. Drive leasing performance and establish corporate letting partnerships. Manage budgets, financial performance, and reporting. Preferred Qualifications: Proven experience in PRS, property management, hospitality, or a related sector. Strong leadership skills with the ability to motivate and develop teams. Commercially astute with experience managing budgets and driving performance. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role

Our client is seeking a dedicated Junior Maintenance Technician / Junior Handyman / Property Operations Assistant to join their estate agency.This role requires travel between properties in central London so being able to drive a moped is a strict requirement.Why Join:Pool Moped: Provided for business use.Career Development: A fantastic opportunity to grow your career in the real estate market.The RoleThis is a great first step into the world of Property and Property Management. You will get a variety of experiences and plenty of opportunity for progression.Junior Handyman Duties:Carry out basic hands-on tasks including screwing in fixtures and fittings, installing curtain rails, blinds, shelves, and wall-mounted items.Complete painting and decorating touch-ups to maintain property standards.Assemble flat-pack furniture, tighten fittings, adjust doors, and assist with general upkeep tasks.Support furniture moving, room setup changes, and property reconfiguration as required.Access Coordination amd Guest Preparation:Coordinate contractor access, assist with maintenance scheduling, manage key handovers, and prepare properties for incoming guests or tenants.Restock essentials and ensure properties are tidy, functional, and ready for occupancy.Property Presentation and Marketing Support:Prepare properties to a high visual standard for viewings and guest arrivals.Capture quality photos and videos for listings and promotional use, ensuring properties are clean, organised, and well-presented.Issue Reporting and Communication:Log maintenance issues and updates in the CRM system.Maintain clear communication with the Property Manager regarding property status, completed tasks, and any concerns requiring further attention.Administrative and Operational Support:Assist with utility readings, document organisation, and maintaining accurate tenant and property records to support smooth day-to-day operations.RequirementsExperience in roles such as Maintenance Technician, Handyman, Inventory Clerk, Property Manager, Lettings Assistant, or similar positions are beneficial, but not required.Important: This role requires confident and legal moped driving within London.We will only consider applicants who:Strong time management and ability to work independently across multiple locations.Excellent written communication and keen attention to detail.Friendly, professional, and approachable manner when interacting with tenants, contractors, and team members.Valid UK moped (CBT) licence and confident riding experience ideally in a work-related context (e.g. delivery or courier)Benefits:Company pensionEmployee discountAccess to a health and wellbeing programmeSalary: Starting at £25,500 per yearJob Type: Full-TimeAdditional Pay: Loyalty and yearly bonusesIf you cannot ride a moped, please do not applyApply now with an up-to-date CV.TPBN1_UKTJ

To contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks. To inspect and diagnose faults and repairs in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.Key ResponsibilitiesWorks as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.Monitors and maintains the electronic maintenance reporting system, Entrata, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.Promotes customer satisfaction by providing regular updates to residents via Entrata regarding ongoing or delayed maintenance issues.Administers all property maintenance & records in accordance with Greystar policies & procedures.Maintains a focus on delivering services within agreed budgetary & resource parameters.Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning.Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organises and oversees repairs to completion if referred to contractors.Understands and responds to health and safety matters in an appropriate & timely manner.Reports any incidents or accidents to the Maintenance Manager using the correct system and documentation.Moves furniture and heavy items around site as required.Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.Coordinates and accompanies external Contractors/Suppliers executing minor works on site.Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work.Highlights and assists with the management of any community works.Assists the Maintenance Manager in key management ensuring high levels of security at all times.Ensures annual checks are carried out for their statutory insurance and qualifications.Manages and maintains all statutory testing records, utilising other team members where appropriate.Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations.Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required.Practices proper safety techniques in accordance with Company and safe systems of work guidelines.Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.Reviews site risk assessments as required with Maintenance Manager.Seeks to maximise efficiency of utilities.About YouA reasonable level of general education educated to O Level / GCSE level or equivalent with demonstrable written and numerical skills.Awareness of H&S requirements on siteContinually strives to improve knowledge, skills and abilities to produce the best resultsA recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter.Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.Fluent English verbal and written communication skillsHelpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents.Good team player with strong relationship building and influencing skills.Positive approach and ability to work on own initiative.Ability to determine cost effective solutions to repairs.Contractor & Supplier Supervision skills are desirable.Excellent organisation skills with the ability to multi task and prioritise.Flexible approach to work and adaptable to thrive in a changing environment.What We OfferWe include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.About GreystarGreystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria and Spain.One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.TPBN1_UKTJ

Our clients are a well known estate agents in West London and they are looking for an experienced Property Manager to take responsibility for all aspects of property management. The day to day activities will include preparation of property inspections, inventories and deposits, managing contractors and property maintenance, working closely with customers and landlords and managing certification and documentation of properties using their in-house database.To be successful in this position you will need to be incredibly organised with a strong attention to detail and the ability to juggle multiple tasks in a fast-paced environment. Experience in property management is essential as are your excellent customer service and client liaison skills, you need to be a real people person. You will have a track record of being hardworking and exceptionally reliable and will have a real ‘can do’ attitude. Your enthusiasm will shine through. A driver’s license is essential. If you think you can offer all of the above and more and are looking for an exciting and challenging role in a growing business, please send your CV to John Quinn (phone number removed). £36-42k OTE

Here's your chance to join one of the most exciting brands in the flexible workspace / co-working office space sector right now.Recruiting now for a Community Manager at this exciting new estate in West London (Marylebone area, near Hyde Park).This is a collection of flexible workspaces which form part of a beautiful Georgian estate, comprising retailers, restaurants and bars, and a thriving residential community too.It's the perfect job for someone who has managed a multi-tenanted office building in the past and/or has a background in the co-working sector.Perhaps you have worked as a Building Manager, Centre Manager, or similar in the past? This could be the perfect job for you!Salary range is up to £39,000 depending on your skills and experience, plus an awesome array of benefits on offer including 25 days' holiday (plus bank hols), private medical and dental cover, pension, life assurance cover, annual bonus and more!In this role, you'll be front and centre at the site each day, delivering great service to occupiers / guests and mentoring the on-site team to do the same.You will be giving tours to prospective clients, managing the events schedule and working hard to keep improving the centre and growing its occupancy.Ensuring a smooth running operation across the estate, making sure everything is running to the highest standards and ensuring prompt resolution of any issues.A background in the serviced offices / flex working sector would be ideal, however candidates from relevant industries such as property, events, leisure, hotels and hospitality could be suitable too.Sound like a fun challenge? Then apply today!TPBN1_UKTJ

The role would suit an experienced leasehold property manager or estate manager looking for a long-term position who lives locally to the area.

Monitor building fabric and M&E services. Facilities Manager – PBSA – London. This is an excellent opportunity for someone with a strong facilities management background who can lead building maintenance, compliance and health & safety across a large residential property while delivering

Property Manager (Residential Lettings). We are seeking an experienced and driven Residential Property Manager to oversee the daily operations of a busy property management department.

We are looking for an ambitious Sales Manager to join a growing premium property business who cover North & West Yorkshire. This is an exciting opportunity for someone with a background in luxury property, premium retail, hospitality or another high-end customer-focused environment who understands how to build lasting client relationships, deliver outstanding service and confidently sell value over price. If you thrive on creating exceptional customer experiences, enjoy meeting new people, and have the drive to grow the business through consultative sales and building long term relationships. This opportunity will be based in Harrogate for the first 6 months and will then move to Leeds City Centre full time after the initial introduction. You will be managing the complete customer journey, you'll generate new business, conduct consultations and viewings, convert enquiries, build long-term client relationships and secure renewals across a portfolio of premium office solutions including Working alongside an experienced Managing Director, you will receive hands-on mentoring and coaching while developing into a commercially focused Territory Manager with genuine long-term progression opportunities. Duties & Responsibilities: Build relationships with businesses across your local market. Generate new business through networking, referrals and proactive prospecting. Deliver exceptional consultations and client viewings that showcas...

About the Role We are recruiting for a rare opportunity to manage a 240 unit estate in Richmond, London. The estate comprises 11 blocks set beside a beautiful garden area built in the 1930s. The property is an RMC and exceptionally well run, with no legacy issues. The role would suit an experienced leasehold property manager or estate manager looking for a long-term position who lives locally to the area. Key Responsibilities • Manage the day-to-day operation of the estate., • Conduct regular inspections of buildings, communal areas and grounds., • Monitor the performance of maintenance, cleaning, landscaping and security contractors., • Arrange repairs and planned maintenance works., • Ensure health and safety compliance, including risk assessments, fire safety and statutory inspections., • Preparation of major project budgets, • Coordinate major works and improvement projects where required., • Attend residents board meetings., • Onboarding property management software to support efficiency, resident satisfaction and comp...

About the Role We are recruiting for a rare opportunity to manage a 240 unit estate in Richmond, London. The estate comprises 11 blocks set beside a beautiful garden area built in the 1930s. The property is an RMC and exceptionally well run, with no legacy issues. The role would suit an experienced leasehold property manager or estate manager looking for a long-term position who lives locally to the area. Key Responsibilities • Manage the day-to-day operation of the estate., • Conduct regular inspections of buildings, communal areas and grounds., • Monitor the performance of maintenance, cleaning, landscaping and security contractors., • Arrange repairs and planned maintenance works., • Ensure health and safety compliance, including risk assessments, fire safety and statutory inspections., • Preparation of major project budgets, • Coordinate major works and improvement projects where required., • Attend residents board meetings., • Onboarding property management software to support efficiency, resident sat...

Role Overview We are looking for an experienced LV Overhead Lines Supervisor / Project Manager to support the planning, coordination, supervision, and delivery of overhead line works linking utility poles to domestic properties. The successful candidate will have strong overhead line experience and be confident managing works on site, ensuring projects are delivered safely, efficiently, and to programme. Key Responsibilities Plan and coordinate LV overhead line connection works from pole to property Supervise and manage site teams, subcontractors, and daily operations Ensure works are completed safely and in line with company and industry standards Track project progress, productivity, and programme delivery Conduct site inspections, audits, and quality checks Liaise with clients, residents, DNOs, and internal stakeholders Manage permits, RAMS, and health & safety documentation Resolve on-site issues and ensure minimal disruption to customers Support scheduling, material coordination, and resource planning Provide regular progress updates and reporting to management Requirements Proven experience in LV overhead line works Previous experience supervising or managing field operations Good understanding of utility network construction and pole-to-property connections Strong knowledge of health & safety procedures and site compliance * Abil...

We are seeking an experienced and driven Residential Property Manager to oversee the daily operations of a busy property management department. Property Manager (Residential Lettings). Tenancy Lifecycle: Manage end-of-tenancy processes, including check-outs, deposit negotiations, and property turnar

General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London The Ganton Arms is a modern British pub and restaurant just off Carnaby Street in Londons famous West End. We serve a host of classic lagers and craft beers, a premium range of wines and spirits alongside a delicious seasonal food menu. The Ganton Arms is the perfect place to enjoy some dinner before or after the theatre. Or to unwind after a day of shopping in Soho or Carnaby Street. Book a table or pop in to see for yourself. Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business. What's in it for me: A competitive salary & bonus scheme Training and development Career progression and promotion opportunities with regular new openings around the corner Get out and about, you automatically get 30 % discount across all our pubs, bars and restaurants The opportunity to make strategic decisions within your business take ownership and Be Fearless Annual team trips abroad, regular management incentives and socials a fun, family atmosphere 28 days holiday Employee Assistance Programme (EAP) Good people know good people - an awesome referral scheme Birthdays are for celebrating, so have the day off on us Cycle to work scheme The Role As GM you will take full ownership of all aspects of running the venue. You will be given autonomy and run the site as if it were your own business. Being business savvy and demonstrating great commercial acumen is a must. Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction. You have impeccable floor, bar and late night experience knowledge as well as late night experience. You will be given the opportunity to train, personally develop and progress your career as the company continues to grow. What we looking for: "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own Be cool, calm and collected, manage pressure with ease, nothing can phase you Must have minimum 2 years experience as a general manager depending on the property being looked at Solid communication and organisational skills, be approachable Superb customer & floor service skills Excellent all-round business knowledge from financials to customer satisfaction An entrepreneurial flare Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun Personal License holder beneficial Interested in hearing more , get in touch so we can arrange to meet up and show you around. Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for Best Managed Pub Company - 2-50 sites on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won Best Managed Pub Company - 2-50 sites in 2023 and most recently won Best Managed Pub Company - 2-50 sites and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for. TPBN1_UKCT

Senior Leasehold Property Manager An excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio. If you’ve also worked in the following roles, we’d also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution Manager SALARY: £39,400 to £41,474 pro rata + Benefits LOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5) JOB TYPE: 6 Month, Full-Time, Fixed-Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service. Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters. As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery. DUTIES Your duties as the Senior Leasehold Property Manager include: • Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvement, • Oversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolio, • Manage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligations, • Provide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issues, • Monitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activity, • Analyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvements, • Build Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partners, • Represent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where required, • Maintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirements CANDIDATE REQUIREMENTS ESSENTIAL • Strong experience leading and managing a team, • Experience delivering front-line customer-facing services, • Excellent knowledge of current housing and leasehold legislation, • TPI qualification, relevant property or housing professional membership, or relevant experience, • Good working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systems, • Excellent written and verbal communication skills, including the ability to present in high-pressure environments, • Ability to manage complex customer issues, legal cases, building safety matters and service charge challenges, • Strong stakeholder management, problem-solving and continuous improvement skills DESIRABLE • Relevant technical or building safety qualification, or willingness to undertake one in line with changing legislation, • Experience adopting a continuous improvement approach and adapting to change, • Full UK driving licence BENEFITS • 25 days’ holiday plus Bank Holidays • Up to 8% contributory pension • Flexible benefits • Salary exchange benefits • Rewards and discounts • Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. This role requires a DBS Check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14963 Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

Job Ref: AM15601 Branch: DoubleTree by Hilton London Chelsea Location: DoubleTree by Hilton London Chelsea, London (South West) Salary/Benefits: Competitive Salary, annual bonus Contract type: Permanent Hours: Full Time Shift pattern: Varies depending on business need, 5 out of 7 days Hours per week: 40 Posted date: 13/07/2026 Closing date: 13/08/2026 Would you like to work for a company that gives you: £250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up. Rewards your hard work by offering you the below team benefits when you join us: Meals provided whilst on shift Sales incentives and initiative rewards Stays in our hotels at discounted prices or Even free stays in our hotels as one of our rewards & recognition incentives, Opportunities for your personal development within the Hotel Group Brand Portfolio Fully funded apprenticeships T&Cs apply Annual Holidays entitlements inclusive of Bank Holidays Opportunity to buy additional holiday entitlements Pension enrolment Does the below sound like you? Passionate and willingness to learn Positive attitude and someone who makes our guests smile Genuinely friendly and caring Enjoys working as part of a team Ambitious and hard working Experience in Food and Beverage and/or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets Good communication and excellent grooming standards Ability to work morning, afternoon/evening, and weekends Deliver exceptional customer experiences all the time Is the Deputy General Manager role for you for you, do you have you the skill set and experience to take on this role? Then whats stopping you? Klarent Hospitality are recruiting for a Deputy General Manager We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth. The Role: Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment) Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded Respond to audits that are completed by the company to ensure continual improvement is achieved Deputy G M will plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations Comply and exceed hotel and company Service Standards Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction Hold regular briefings and communication meetings with the HOD team Boasting a fantastic location at the acclaimed Imperial Wharf, the refurbished DoubleTree by Hilton Hotel London - Chelsea is an ideal base located in the heart of the prestigious area of Chelsea and outside of the congestion charge zone. Take a ten-minute walk to the eclectic cafes and chic boutiques of Kings Road and Chelsea Harbour. Watch a Premiership football match at the Chelsea and Fulham Football Clubs, or watch the Wimbledon Championship match during tennis season. TPBN1_UKCT

Job Ref: DAL5114 Branch: Clayton Hotel Chiswick Location: Clayton Hotel Chiswick, London (West) Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 09/06/2026 Closing date: 31/07/2026 Food & Beverage Supervisor Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group! Reporting to the Food and beverage Manager, the Food & Beverage Supervisor will provide at all times a friendly and efficient service to the hotel guests. Benefits Free employee meals on duty 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata-owned hotels 30% off the Friends & Family rate Extra AL day for every year worked (5 extra days to a maximum of 5 days) Employee Assistance Programme. Cycle to Work Scheme/Transport Schemes Pension access (Ask your HR Manager for local pension information) Development Opportunities through our Dalata Academy- support your career journey Staff Appreciation Initiatives, fun team-building activities and regular charity events What You Will Do: Operate Food & Beverage service according to standard operating procedures (SOPs). Ensure timely setup and ongoing maintenance of Food & Beverage areas. Maintain cleanliness and tidiness in all Food & Beverage areas. Control heating, lighting, and music/TVs to create a comfortable atmosphere. Provide efficient and friendly service to guests at all times. Maximize sales through effective upselling. Complete daily SOP checklists to uphold staff training standards. Execute daily and weekly cleaning checklists to ensure high hygiene standards. What You Will Need: Previous hotel experience in a 3/4 star hotel property is desired but not essential. Previous experience in a high-volume/fast-paced environment. Fluent English and excellent communication skills. Micros Experience would be preferable Flexible and available to work a variety of shifts, including midweek and weekends. A good team player Are hardworking and dedicated to their role About U s Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight when you are completing your application process. At Clayton Hotel Chiswick, everything we do is a little more personal. Whether that's getting to know you a little more or in the small gestures that make your stay that bit more memorable. We're always dedicated to experiences that are all about you. Located on the Chiswick High Road, it's a place that has everything from food, culture and entertainment. If you want to see even more of London, we're conveniently located just by Gunnersbury Underground Station which connects you across the city. Marrying contemporary design with stylish interiors, our 4-star hotel offers 11 sophisticated conference spaces, all flooded with natural daylight and fully accessible. We are just 20-minutes to London Heathrow, via the M4 motorway, and 20-minutes into central London. TPBN1_UKCT

Company Description The Mercure?& Ibis?London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel?comprising?a total of 508 keys, across two distinct brands within Accor,?Mercure?&?Ibis. As the property is a combo there are?282 Mercure rooms?&?226 Ibis rooms. The London Suite is the main ballroom for all types of events,?extremely versatile and plays a pivotal role in the propertys overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar-free spaces in London for events up to 1,200 guests. The F&B outlets in the property have been created by?PARIS SOCIETY . ?The F&B space named?Barnabys?is perfect for social events and either the Barnabys Kitchen or Barnabys Lounge Bar can be semi or completely privatised for groups, events or?additional?catering / meeting space for larger residential bookings and functions. Our promise iscaring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission istomake the impossible possible to realise your dreams. Job Description POSITION OVERVIEW The Assistant Events & Groups Manager supports the Senior Events & Groups Manager in the day-to-day management, supervision and development of the Events & Groups team. This role acts as a key support between the Senior Manager and the Events & Groups Executives/Coordinators, helping to ensure enquiries are handled efficiently, proposals are issued on time, business is converted and contracted correctly, and all event planning information is communicated accurately to the hotel operations team. Previous team Management experience preferred. The Assistant Events & Groups Manager will help coach and support the Events & Groups team, acting as a point of guidance for daily questions, workload prioritisation, standards, systems and customer service delivery. They will lead by example in enquiry handling, conversion, planning, upselling and attention to detail. The role requires strong organisational skills, commercial awareness, excellent communication and a proactive approach to supporting both the team and the client journey from initial enquiry through to post-event follow-up. They will assist the Director of Sales & Marketing to energise and drive the team with closing days, demand generation weeks and other sales initiatives. There will be a focus on driving standards across the team which includes but not limited to; BEOs quality, maintaining & evolving E-proposals/proposals, data tracking (promotions & cross sells) and financials - post masters (PMs), deposits payments & schedules and monthly hotel credit meetings. The Senior Events & Groups Manager will provide excellent customer service during every element of the event or group enquiry process, taking the initial enquiry, negotiating rates, contracting and pre event, during event and post event planning. They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organisational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle. They will recognise opportunities to maximize revenue through upselling, conversion, and drive repeat business. The Senior Events and Groups Manager takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event. Duties : Deputise as Groups and Events Manager in the absence of the Senior Groups and Events Manager Support the day-to-day supervision, coaching and development of the Events & Groups team, ensuring enquiries are distributed, prioritised, followed up and converted effectively. Review turned-down enquiries and identify opportunities to create alternative offers, including different dates, flexible packages, adjusted room hire, minimum spend options, bedroom allocations or revised catering proposals. Review cancelled and lost business opportunities, identifying alternative solutions, future opportunities and conversion strategies to maximise revenue and retention. Contact clients to re-open the conversation and explore future event opportunities at the property. Work with the Senior Events & Groups Manager and Commercial Office Manager to identify need periods, black-out dates, quiet dates and tactical opportunities where the Events & Groups team can proactively generate demand, and assist in creating the M&E Strategy and communicating strategic changes over the Meeting and Events team Support proactive sales activity by reaching out to past clients, agents and event organisers with relevant offers, seasonal packages, availability updates and new event opportunities. Review lost business reports and identify trends, competitor feedback, pricing objections or date flexibility that could help improve future conversion. Amend, create and design templates for the team to utilise when quoting and responding back to clients Support the Senior Events & Groups Manager in the daily supervision of the Events & Groups team, helping to ensure enquiries are distributed, followed up and converted effectively. Act as a first point of support for Events & Groups Executives/Coordinators with daily queries, workload management, client communication, proposals, contracts and event planning requirements. Handle own portfolio of events and group enquiries, including taking initial enquiries, preparing proposals, negotiating rates, issuing contracts, collecting deposits and coordinating pre-event details. Support the Senior Events & Groups Manager with complex or high-value enquiries, VIP events, large groups, multi-day events, city-wide demand, sporting events, awards dinners, buyouts and other key opportunities. Assist with the checking and distribution of BEOs to ensure all operational departments receive accurate and timely event information, especially in absence of Event Co-ordinator Attend, support and (where required) lead BEO meeting in the absence of the Senior Events & Groups Manager. Ensure BEOs are completed to a high standard, with accurate details relating to timings, room setup, catering, AV, accommodation, billing, special requests and client expectations. Work closely with hotel operations, including F&B, kitchen, front office, reservations, finance and housekeeping, to ensure smooth event and group delivery. Support the team in identifying upselling opportunities across bedrooms, meeting rooms, catering, AV, private dining, packages, upgrades and additional hotel services. Help maximise revenue by supporting conversion, cross-selling, upselling and repeat business opportunities. Assist in maintaining and improving e-proposals, standard proposal templates, menus, packages and sales collateral used by the Events & Groups team. Support the management of financial processes, including deposits, payment schedules, PM accounts, billing instructions and client credit requirements. Support with the creation and amendment of Delphi reporting to ensure accurate records Maintain accurate records in Delphi and other hotel systems, ensuring all activities, notes, contracts, BEOs and financial information are updated correctly. Assist with monthly credit meetings and support the team in ensuring outstanding balances, deposits and payment schedules are followed up correctly. Help track team performance against monthly, quarterly and yearly targets relating to catering revenue, room hire, group room nights and total event revenue, through weekly BOB Meetings and Updating trackers Support the Senior Events & Groups Manager and Commercial Office Manager with sales initiatives, black-out dates, demand generation activity and promotional campaigns. Provide coaching and guidance to the Events & Groups team, supporting training, best practice sharing and continuous improvement. Support team meetings, BOB meetings, BEO meetings, weekly catch-ups and performance reviews where required. Ensure all client communication is professional, timely and aligned with hotel standards. Build strong client relationships and deliver excellent customer service throughout the full event and group journey: enquiry, proposal, contract, planning, event delivery and post-event follow-up. Support the Senior Events & Groups Manager in maintaining brand standards for enquiry handling, event planning, pre-event communication and post-event feedback. Handle client challenges or operational issues professionally, escalating to the Senior Events & Groups Manager when required. Assist in resolving client concerns and operational challenges promptly and professionally, escalating where appropriate. Support regular team meetings, business-on-the-books reviews, performance discussions and continuous improvement initiatives. Support the maintenance of Accor brand standards and departmental procedures across enquiry handling, event planning, event delivery and post-event feedback processes. Additional Information PERKS FOR YOU Competitive salary Entitle of 28 holiday days (bank holidays included) Employee benefit card offering discounted rates in Accor Hotels worldwide Develop your talent through learning programs by the Academy Accor Free Bonus Breaks Voucher Friends & Family Rates Eye Test Vouchers Private Healthcare Opportunity to grow within your property and across the world Friendly working Environment Ability to contribute to the local community and make a difference through our Corporate Social Responsibility activities, like Planet 21 Candidates must have the right to work in the UK TPBN1_UKCT

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