Last Mile Operations Manager
hace 10 días
Preston
We're Hiring! Last Mile Operations Manager BrightonLocation: BrightonShift Pattern: 5/7Ready to Lead, Inspire, and Keep the Last Mile Moving?If you thrive in fast-paced environments, love problem solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently, and on time.About the RoleAs a Last Mile Operations Manager, you'll be the driving force behind service excellence across multiple Delivery Units or one high-volume Super Unit. You'll oversee daily performance, act quickly to resolve issues using real-time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community, and key internal teams.This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency, and site safety — every single day.Responsibilities as a Last Mile Operations ManagerOwn service, cost, and performance across your Delivery Unit(s)Ensure consistent, compliant, on-time parcel flow and courier coverageAnalyse digital dashboards and Service Tracker to identify and resolve risksBuild strong relationships with EBPs, couriers, support teams, and unionsLead budget management with a focus on cost leadership and efficiencyDrive continuous improvement and proactive planning across all operationsTo Be Successful in This Role You Will Require the Following…Qualifications:Current UK Driving Licence (preferable but not essential on standalone single Delivery Unit)Knowledge & Experience:Knowledge of the self-employed courier modelPrevious experience working in a customer-focused industry within a fast-paced operational roleStrong planning and organisational experienceTechnical & People Skills:Analytical mindset with the ability to prioritise effectivelyAbility to empower teams with appropriate oversight and support recruitment/interview activity when requiredStrong communicator across a dispersed workforceIT proficient, including experience with digital dashboardsInterested? Here's What You'll Need to SucceedA strong analytical mindset with the ability to prioritise effectivelyExperience managing operational performance in a fast-paced environmentExcellent communication skills across dispersed or remote teamsAbility to motivate, influence, and engage multiple stakeholdersConfident using digital dashboards, apps, and operational toolsSolid organisational and planning skills — especially when working across multiple sitesIf you're motivated by building, shaping and delivering growth in a fast-moving commercial logistics environment, we'd like to hear from you.We Are the Evri Group - Where Everyone Is WelcomeWe're committed to building an inclusive, diverse workplace where everyone can thrive. We celebrate individuality, encourage creativity, and support people to be their authentic selves. We're excited for the future - and we'd love you to help deliver it.TPBN1_UKTJ