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We’re on a mission to_. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care. Euc is the company behind _, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our _ shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: • 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree., • Scaled to over 100,000 monthly active patients across our weight-management program., • Grew the UK patient base from 4,000 to ~40,000 and received selective _ to provide services to the NHS., • Tailored our offering to over 5,000 patients in Germany and Japan, • Work remotely in South Africa and work within our Webflow developer team globally., • Take ownership of the continued development of associated websites running on the Webflow platform., • Build new complex landing pages, as well as updating existing pages and utilising functions like e-commerce, CMS collections and components., • Add animations and interactions to websites and enrich Webflow’s native functionality with custom code., • Work in a sprint-based development process for building and launching new website features and initiatives., • Collaborate closely with our design, copywriting and SEO teams to ensure pixel-perfect visuals and excellent user experience across all devices., • A continuous focus on optimising shared-components, reducing redundancy in elements, symbols and class styles to improve quality and decrease build times., • Ensuring website hygiene by QA’ing your work and making sure you are building cleanly with Webflow best practices which can be easily handed over to another developer., • A sound knowledge of HTML and CSS, • Strong proficiency in Webflow and page builder CMS systems, • Detail oriented and enthusiastic about creating amazing webpages across different screen sizes, • Ability to implement design systems and develop interfaces that are consistent with brands, • You're comfortable working autonomously, taking initiative, and solving problems in a rapidly growing and fast-paced environment, • Willingness to learn and adapt to new features or website platforms, • Enjoy working in a team with other developers where you can share knowledge Bonus Points For • Knowledge of Javascript, • An eye for visual design, • Knowledge of UI/UX design principles and best practices, • Experience using design tools like Figma, • Experience using analytics and experimentation tools like Google Analytics, • Experience with automation tools like Zapier, • Experience with third party tools and code libraries like GSAP Euc is also behind a growing family of digital healthcare clinics ( , ) across men’s health and well-being, fertility, and skincare. , focused on longevity and preventive health, complements this ecosystem and extends our mission to make good health last a lifetime. Here’s what makes joining Euc unique: • What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem., • Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding., • Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets., • Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support., • Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale., • Shape your career – Access monthly CPD sessions, a 6-month AOSIS membership, and ongoing opportunities to learn and grow., • Support at every stage – Choose between medical aid support or a monthly wellness allowance, including a R400 wellness budget., • Work where well-being matters – Enjoy 21 days of annual leave, fully remote work, up to 3 weeks of Work From Anywhere, team wellness initiatives like Strava challenges and Monday meditation. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Did you know that some cat food contains as little as 4% meat? Cats are carnivores – they need meat to thrive – but cat food companies use powdered animal derivatives because it’s cheaper and easier, and they top it up with grains and fillers that cats find hard to digest. It’s all about shelf life and profit; not what cats really need. We do things differently at KatKin. We’re changing the cat food industry, with our 100% Fresh-cooked premium meat recipes, delivered to doorsteps everywhere. Each recipe is designed by our in-house vets and nutritionists, to be the very best (and tastiest) nutrition for cats. KatKin is building a global challenger brand in cat health and wellbeing, going after a $50B global market. Beyond the core product of Fresh food for cats, KatKin’s vision is to build a set of products and services for Cat Parents to manage their cat’s health. Everything from litter and treats, to digital health management for your cat. Today, KatKin is a UK D2C business that recently expanded into Retail and is planning to launch international markets, likely the US, from 2025 onwards. Millions of cat parents engage with KatKin every month, and as a Full-Stack Engineer at KatKin, you’ll work alongside our Engineering team in bringing our hardcore cat parent’s digital journey to life. You will work closely with our Director of Engineering, Product, Design, Data, and the rest of the Engineering team to help meet the day-to-day and long-term ambitions of KatKin and its customers. You will own and create the components and technology necessary to provide a best-in-class experience for cat parents whenever they visit our website or use our subscription service. We are a close-knit, focused team who are committed to consistently delivering high quality technology, on time, as part of a tech-driven mindset that lets us focus on building the right solutions for scaling our business into the future. Our current tech stack makes heavy use of TypeScript, particularly NextJS on the frontend, NestJS microservices on the backend with Prisma, and various other technologies and tools like Postgresql and RabbitMQ. This role will work from our London office in Farringdon 3 days a week. Delivering functionality across the entire stack, in line with our software requirements Evaluating and implementing new technologies to scale and streamline our software pipelines Working closely with our product team & stakeholders to build scalable, fit-for-purpose solutions for serving our customers Shared responsibility for the maintenance and quality of codebases and infrastructure Good familiarity with RESTful web services. Familiarity with CI/CD pipelines and tools, particularly Github Actions Strong Experience using or deploying into AWS and/or Kubernetes, using IaC tools such as Terraform or CDK Strong Experience working with monorepos and tooling such as NX/Lerna/Bazel. Excellent understanding of TypeScript, React and Node. Mission-driven, high energy and a natural sense of curiosity and urgency for results. A genuine passion for technology and KatKin’s mission. Experience working in a fast paced environment, taking ownership of features end to end, and balancing between velocity and technical quality. Experience within eCommerce and/or payments Good understanding of OOP and/or functional paradigms. Good understanding of software security, OWASP and scaling of software systems Good understanding of NextJS or other similar server-focused frontend metaframework. Bonus points for having used React’s server components API. Experience with Cypress/Playwright/any test automation tools and processes Familiarity or interest with observability and metrics tooling. You have a cat, or two or three! Competitive salary in the range of £75,000 - £100,000 Career-defining opportunity in being instrumental to scaling our brand, fast No egos and a small close-knit team 25 days of holiday every year plus your birthday off and an additional day for every year at KatKin 4 week WFA (work from anywhere) policy Hybrid working, up to 2 days WFH every week 12-weeks paternity / maternity leave Discount on KatKin fresh food and pantry products for your cat, and £500 for new cat parents Comprehensive AXA health insurance including optical and dental £800 yearly personal development budget Macbook Pro Company pension Regular company socials and lunch provided on Mondays All the fresh fruit, soft drinks, tea and coffee you can eat and drink; great banter and a cat (and dog) friendly office

Function: | Meta Ads | Performance Creative | Content Strategy | Drive performance creative for D2C brands Reports to: Head of Performance Location: Hybrid - Hambi Media HQ, Oval, Central London Compensation: £40,000 - £60,000 Overview: Hambi Media Ltd is now the leading performance creative agency for e-commerce brands in the UK, boasting a team of 40+ high-performing A-Players. With over £100M spent on creative across Meta and TikTok ads, our clients include Heights, Surreal, 47 Skin, Nutrition Geeks, Mindful Chef and many more. We’re proud to be one of the few D2C creative agencies housing in-house design, production, strategy, and UGC teams under one roof. Our small and fresh team was born in the world of advertising and film; bringing an exciting blend of creativity and ad strategy. We offer a range of bespoke top-of-funnel brand services for our clients, including performance and creative, high-production video, and design. As your growth partner, we strategise, ideate, create, and optimise exceptional creative content, including UGC, high-production, design, and motion graphic ads. We pride ourselves on being a one-stop performance creative solution, acting as an in-house creative team for our clients. The Role: As a Content Strategist, you’ll develop content systems that drive measurable performance. You’ll analyse creative data, understand buyer behaviour, and translate insights into content frameworks, narratives, hooks, and scripts that generate results across Meta and TikTok. You’ll work with designers, editors, creators, and media teams to deliver end-to-end content direction. • 3+ years of experience in a content / creative strategy or social media marketing role, preferably in an agency setting, • Proven track record of developing successful creative campaigns, • Preferred experience working within performance creative, media buying or D2C/ E-commerce advertising, • Strong analytical skills and experience with data analysis and reporting, • Excellent communication and presentation skills, with the ability to clearly articulate creative ideas and strategies to clients and internal teams, • Strong attention to detail and ability to manage multiple projects at once, • Knowledge of digital marketing platforms, especially Meta, and understanding of performance marketing principles and theory Responsibilities: • Develop and execute social media performance creative strategies that align with our client's business objectives., • Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads)., • Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok, familiarity with soft and hard ad matrices., • Scripting and briefing creative for D2C campaigns., • Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns., • Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables ., • Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies., • Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results., • Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning., • Contribute to the development and implementation of Hambi Media's overall creative vision and strategy., • Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work., • Have the ability to confidently Write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads., • You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators., • Ability to understand human psychology, sociology & why people buy things. Attitude: You, • Will take complete ownership of successes and failures, with a growth-first approach that prioritises client outcomes., • Commercially minded, always looking for ways to create more value for clients and the agency., • Confident in leading communications, setting the tone for client relationships, and influencing strategy., • Are entrepreneurial with the ability to see the bigger picture., • Have a proactive solution based mindset, allowing you to positively influence change., • Have exceptional attention to detail., • Confidence in building long-term relationships with your client base are able to work pro-actively prioritising tasks efficiently., • Enjoys participating in a collaborative office with regular team building events and social activities., • Go above and beyond., • Thrive in a fast paced startup environment., • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities., • Hybrid working: We have a beautiful office in Oval, Central London.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 62 million fresh meals to over 270,000 happy, healthy cats across the UK. Our team of over 150 spans several locations, including London, USA, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. If you want to join an ambitious, mission-driven, high-growth startup that’s making a genuine difference to cats’ (and their people’s) lives, you’ll love working at KatKin. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. We’re a small, entrepreneurial, creative team, focused on the mission to give all cats the food they deserve - 100% fresh human-grade meat. As a Business Development Principal, you’ll have end-to-end ownership of high-impact work and projects that are critical to driving our growth and innovation. Reporting directly to the co-CEO and founder, you will work cross-functionally to answer the big questions, identify opportunities and develop and implement strategies to unlock new revenue streams, improve operational efficiency and deliver value for our customers. In our fast-paced start-up environment, you’ll need to be scrappy, resourceful, and hands-on. You should be comfortable wearing multiple hats and making decisions in ambiguity. You’ll play a pivotal role in shaping KatKin’s future with your ability to manage complexity, influence stakeholders, interpret data and deliver results. KatKin Business Development initiatives to date have included management of large scale production change, launching new acquisition channels (direct sales and influencer marketing), key support on fundraising, launching and scaling retail in UK and EU, scoping international DTC expansion, reviewing and owning internal initiatives such as company-wide employee survey and onboarding. End-to-End Initiative Ownership: Autonomously lead high-priority, cross-functional initiatives from ideation to execution, delivering measurable business impact - first initiative will focus on Fresh and Pantry product NPD, building on product strategy work currently underway. Strategic Problem Solving: Tackle complex business questions using a hypothesis-based approach (e.g. what should our Fresh product range be?). Where relevant, synthesize internal and external data, leverage team expertise, and conduct market research to bring clarity and direction in ambiguity. Stakeholder Management: Build strong relationships with internal teams and external partners, aligning priorities, securing buy-in and driving collaboration to achieve objectives. Scrappy Execution: Take a practical, hands-on approach to overcome resource constraints, adapting quickly to shifting priorities and challenges, while still delivering high quality results. Data Analytics: Leverage data to support story telling, inform decision-making, measure impact, and optimise initiative performance. Influence and Leadership: Act as a thought leader within the organisation, fostering a culture of innovation, ownership, and excellence. Team management: Oversee direction and delivery of work of the Business Development Manager who will report directly to you. Experience in strategy and business planning: Ideally, you have a background in strategy consulting combined with hands-on experience working within a business environment. Proven track record of delivery: You have owned the scoping, planning and delivery of high impact commercial and/or operational initiatives Problem solving ability: You thrive solving problems in a fast-paced environment, bringing structure to complexity and simplifying in ambiguity. You are able to apply a hypothesis based approach to your work to quickly get to the right answer. Project management skills: You are organised and excel at managing multiple projects and stakeholders simultaneously in a time-sensitive, fast-paced environment. Analytical mindset: You excel at distilling data into key insights and actionable takeaways to support your work. You can effectively present them in a way that is easily understood by others. Effective stakeholder management: You can collaborate with diverse stakeholders, leveraging strong influencing skills to secure alignment and buy-in. High Bias for Action: You combine big-picture thinking with a practical ability to execute, quickly identifying and acting on "two-way door" opportunities. High growth potential: You are driven and looking to continue to develop and grow as a senior leader at KatKin. High performance personality: Demonstrated achievements in demanding work, academic, sporting, and/or personal extracurricular pursuits. Thrive in an in-office setting: You value face-to-face connections, collaborative teamwork, and dynamic energy that comes from working alongside passionate people Alignment with Core Principles: You align strongly with KatKin’s core operating principles: Think Big, Relentlessly High Standards, Never Give Up, No Egos, Urgency Matters and One Team. Career-Defining Opportunity: Play a pivotal role in scaling KatKin quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension EMI equity option grant Culture and Perks: A small, close-knit team with no egos 33 holiday days each year (including bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Discount on KatKin fresh meals Cat (and dog) friendly office

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Function: Performance Creative | Account Leadership | Pod Management Reports to: Account Director Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London) Compensation: £45,000 – £55,000 + Bonus + Benefits + 27 Days Holiday Overview: Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn’t just look good - it drives growth. We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time. About the role: We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently. You are not just “good with clients” - you know how to run accounts, lead people, and raise standards. What you'll be responsible for: Client & Commercial Leadership: • Own senior relationships across larger, higher-impact accounts, • Lead strategic client conversations, performance reviews and planning, • Guide clients through launches, pivots and scale moments, • Spot upsell, retention and growth opportunities Pod & People Management: • Line-manage Account Managers within your pod, • Coach AMs on communication, organisation and client ownership, • Raise delivery standards across accounts and workflows, • Support hiring, onboarding and development of AMs Delivery & Quality Control: • Oversee UGC and creative workflows across the pod, • Ensure launches are planned, resourced and executed cleanly, • Act as escalation point for delivery or client risk, • Maintain consistency across processes and client experience What you bring: • 4+ years’ experience in agency account management, • Proven experience managing or mentoring Account Managers, • Strong understanding of performance creative, UGC and launch cycles, • Confidence running senior client conversations independently, • Commercial awareness — retention, margin, and growth matter to you, • Calm authority — clients and teams trust your judgment Who you are: • A true manager - you enjoy leading people, not just accounts, • Standards-driven - you care about quality and consistency, • Accountable - you own outcomes across your pod, • Structured and decisive - you bring order and clarity, • A role model - AMs learn by watching how you operate, • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Remote working with 1 day a month in London Head Office.

Function: | Creative Writing | Storytelling | Brand Messaging Reports to: Head of Performance Location: Hybrid - Hambi Media HQ, Oval, Central London Compensation: £40,000 - £60,000 Overview: Hambi Media Ltd is now the leading performance creative agency for e-commerce brands in the UK, boasting a team of 40+ high-performing A-Players. With over £100M spent on creative across Meta and TikTok ads, our clients include Heights, Surreal, 47 Skin, Nutrition Geeks, Mindful Chef and many more. We’re proud to be one of the few D2C creative agencies housing in-house design, production, strategy, and UGC teams under one roof. Our small and fresh team was born in the world of advertising and film; bringing an exciting blend of creativity and ad strategy. We offer a range of bespoke top-of-funnel brand services for our clients, including performance and creative, high-production video, and design. As your growth partner, we strategise, ideate, create, and optimise exceptional creative content, including UGC, high-production, design, and motion graphic ads. We pride ourselves on being a one-stop performance creative solution, acting as an in-house creative team for our clients. The Role: As a Performance Creative Copywriter, you’ll write brand stories, scripts, ad copy, headlines, angles, and messaging frameworks across paid social, landing pages, and creative content. This role blends brand creativity with commercial intent, balancing storytelling with measurable outcomes. • 3+ years of experience in a content / creative strategy or social media marketing role, preferably in an agency setting, • Proven track record of developing successful creative campaigns, • Preferred experience working within performance creative, media buying or D2C/ E-commerce advertising, • Strong analytical skills and experience with data analysis and reporting, • Excellent communication and presentation skills, with the ability to clearly articulate creative ideas and strategies to clients and internal teams, • Strong attention to detail and ability to manage multiple projects at once, • Knowledge of digital marketing platforms, especially Meta, and understanding of performance marketing principles and theory Responsibilities: • Develop and execute social media performance creative strategies that align with our client's business objectives., • Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads)., • Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok, familiarity with soft and hard ad matrices., • Scripting and briefing creative for D2C campaigns., • Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns., • Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables ., • Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies., • Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results., • Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning., • Contribute to the development and implementation of Hambi Media's overall creative vision and strategy., • Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work., • Have the ability to confidently Write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads., • You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators., • Ability to understand human psychology, sociology & why people buy things. Attitude: You, • Will take complete ownership of successes and failures, with a growth-first approach that prioritises client outcomes., • Commercially minded, always looking for ways to create more value for clients and the agency., • Confident in leading communications, setting the tone for client relationships, and influencing strategy., • Are entrepreneurial with the ability to see the bigger picture., • Have a proactive solution based mindset, allowing you to positively influence change., • Have exceptional attention to detail., • Confidence in building long-term relationships with your client base are able to work pro-actively prioritising tasks efficiently., • Enjoys participating in a collaborative office with regular team building events and social activities., • Go above and beyond., • Thrive in a fast paced startup environment., • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities., • Hybrid working: We have a beautiful office in Oval, Central London.

Manages customer orders, communicates with customers, and maximizes revenue through upselling.

Handles calls/emails, schedules jobs, monitors engineer performance, and manages administrative tasks.

Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a

A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy. Experience in developing and utilising product knowledge, eager to understand our pro

You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities. The ability to build trust quickly and communi

Customer Service Advisor needed to handle inbound calls and schedule appointments remotely.

Huge discounts off other tech such as Smart watches, speakers, tvs, gaming xdjnayx consoles and subscriptions.

Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries. If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building c

The Customer Service Advisor will handle inbound calls, resolve customer queries, and manage multiple tasks in a busy environment.

Seeking a Customer Service Advisor to act as the first point of contact for customers, handling queries via phone, email, or in person, resolving issues or directing them to specialists.

Handles inbound customer contacts, processes orders, and resolves queries via phone, email, and social media.

The Customer Service Advisor will manage customer cases, handle medical emergency claims, and provide excellent service.

Assisting customers with water bills, refunds, payment plans, and resolving water supply problems, ensuring customer satisfaction and meeting targets.

The Customer Service Advisor will provide support via phone, email and chat in German and English.

Provide customer service and support commercial administration tasks. Requires fluency in Italian and strong communication skills.

Seeking a German-speaking Customer Service Advisor to handle inquiries via phone, text, social media, and email, resolving issues for customers. Requires fluency in German, customer service experience, and attention to detail.

Click to sign up and complete your registration process. Once approved, download the app and get started. You decide how much or little you want to deliver and earn.

Have the right to work in the UK (and documents to support this). A smartphone (for navigation and delivery app use). Click to sign up and complete your registration process.

You decide how much or little you want to deliver and earn. Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want—for an hour, a weekend, or throughout the week. Have the right to work in the UK (and documents to support this).

Click to sign up and complete your registration process. Once approved, download the app and get started. You decide how much or little you want to deliver and earn.

Click to sign up and complete your registration process. Once approved, download the app and get started. You decide how much or little you want to deliver and earn.