Events & Reservations Manager - Lifestyle restaurant & Bar London
2 days ago
London
Events & Reservations Manager - Lifestyle restaurant & Bar London Events & Reservations Manager - Salary Package £55,000 The Event & Reservations Manager leads the full reservations strategy, guest journey, and private events programme for a high-profile lifestyle restaurant in the heart of Mayfair. This role blends luxury hospitality standards with the pace and personality of a late-night venue, ensuring seamless table management, exceptional guest communication, and commercially driven event execution. You will oversee the reservations team, manage high-demand booking patterns, cultivate relationships with VIP guests, concierges, and partners, and drive revenue through curated events, buyouts, and brand-aligned activations. The role requires a confident operator with strong organisational skills, impeccable communication, and the ability to thrive in a dynamic, fast-moving environment. Key Responsibilities: Lead and manage the reservations department, ensuring efficient, accurate, and proactive handling of all bookings. Maintain a real-time understanding of floor availability, pacing, and table optimisation to maximise revenue. Oversee pre-arrival communication, confirmations, and guest notes to ensure personalised service. Build strong relationships with VIP guests, hotel concierges, PA networks, lifestyle agencies, and corporate partners. Implement strategies to manage peak demand, late-night traffic, and high-profile clientele. Ensure reservation systems (SevenRooms/OpenTable) are fully optimised, accurate, and used consistently by the team. Events & Private Hire Develop and manage the restaurants events calendar, including private dining, partial buyouts, full venue hire, brand activations, and late-night programming. Act as the primary contact for all event enquiries, conducting site visits, preparing proposals, and coordinating logistics. Work closely with the Operations, Bar, and Culinary teams to deliver seamless, high-impact events aligned with the venues lifestyle identity. Produce detailed event sheets, timelines, and guest briefs to ensure flawless execution. Manage budgets, negotiate rates, and maximise event profitability while protecting brand standards. Support marketing with content, partnerships, and event-driven promotional opportunities. Leadership & Operational Integration Recruit, train, and mentor the reservations team, ensuring consistent service standards and professional communication. Collaborate with the General Manager and Floor Management to align booking strategy with operational flow. Attend daily briefings and provide accurate forecasts, guest insights, and event updates. Ensure late-night operations are supported with appropriate staffing, communication, and guest management strategies. Uphold all compliance, GDPR, and data-handling standards. Skills & Experience Proven experience in a luxury lifestyle restaurant, members club, or late-night venue. Strong background in reservations management, events coordination, or guest relations. Exceptional communication skills with a polished, confident, and guest-focused approach. Ability to manage high-volume bookings and complex event logistics with precision. Commercially minded, with experience driving revenue through events and strategic reservations. Proficiency in leading reservation platforms (Seven Rooms preferred). Calm under pressure, solutions-driven, and comfortable with late-night operational rhythms. Strong leadership skills with the ability to inspire and develop a team. TPBN1_UKCT