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Job Title Trainer Reports To Area Support Manager and HR Manager Job Purpose The Trainer is responsible for delivering high-quality training to new and existing care staff, ensuring they have the knowledge, skills and confidence to provide safe, person-centered care. The role includes delivering induction and refresher training, assessing competency, maintaining training resources and supporting staff development in line with company policies, legislation and best practice. Key Responsibilities Training Delivery • Deliver engaging and effective induction training for new Care Workers., • Deliver mandatory refresher and update training to existing staff., • Adapt training methods to suit different learning styles and levels of experience., • Promote a positive learning environment that encourages participation and professional development., • Ensure all training is delivered in accordance with current legislation, CQC standards and company policies. Competency Assessment • Assess learner understanding throughout training sessions., • Mark and provide constructive feedback on induction workbooks and training assessments., • Complete practical competency assessments where required., • Undertake field-based observations and competency assessments to ensure staff can safely apply their learning within the workplace., • Identify any additional training or support needs and communicate these to the appropriate manager. Training Resources • Prepare, maintain and update training materials, presentations and learner resources., • Ensure training equipment and resources are organized, safe and fit for purpose., • Keep training content up to date with changes in legislation, best practice and organizational procedures. Compliance and Administration • Maintain accurate training records and assessment documentation., • Ensure attendance registers, competency records and assessment paperwork are completed accurately and submitted promptly., • Support the organization in maintaining compliance with regulatory and contractual training requirements., • Participate in audits and quality assurance processes relating to training. Professional Responsibilities • Act as a positive role model for professional standards and company values., • Maintain own professional knowledge through continuous professional development., • Work collaboratively with managers and operational teams to support workforce development., • Carry out any other reasonable duties commensurate with the role. Person Specification Essential • Experience working within the health and social care sector., • Sound knowledge of adult social care legislation and best practice., • Previous experience delivering training, coaching or mentoring staff., • Excellent communication and presentation skills., • Ability to assess competence and provide constructive feedback., • Good organizational and administrative skills., • Confident using Microsoft Office and digital learning systems., • Full UK driving license and access to a vehicle (if field assessments are required). Desirable • Recognized teaching or training qualification (Level 3 Award in Education and Training or equivalent)., • Assessor qualification (or willingness to work towards one)., • Level 3 Diploma in Adult Care or above., • Experience of delivering the Care Certificate., • Knowledge of CQC Fundamental Standards and Skills for Care guidance. Personal Attributes • Enthusiastic and engaging communicator., • Patient and supportive teaching style., • Professional and approachable., • Able to motivate and inspire others., • Excellent attention to detail., • Flexible and adaptable., • Committed to continuous improvement and high-quality care.

VW Audi Specialists are looking for an experienced Vehicle Technician / MOT Tester to join our busy, well-established independent German vehicle specialist in Hitchin. We are a family-run garage established in 1996, specialising in Volkswagen, Audi, SEAT, Skoda and other German vehicles, with dealer-level diagnostic equipment including ODIS, VCDS, ISTA and Autel. We are looking for a reliable, skilled and motivated technician who takes pride in their work and can carry out repairs, servicing, diagnostics and MOT testing to a high standard. The Role The successful candidate will be responsible for carrying out MOT tests, servicing, repairs, diagnostics and general mechanical work on a wide range of vehicles, with a strong focus on Volkswagen Audi Group models. Duties will include: • Carrying out MOT tests to DVSA standards, • Servicing and maintenance, • Brakes, suspension, steering and clutch work, • Timing belts, water pumps and general mechanical repairs, • Diagnostic work using dealer-level and aftermarket tools, • Fault finding and repair on electrical and mechanical systems, • Completing work accurately and efficiently, • Maintaining high standards of workmanship and cleanliness, • Working as part of a busy workshop team, • Liaising with the workshop controller/service advisor where required Requirements The ideal candidate will have: • A valid MOT Tester licence, • Strong mechanical experience, • Good diagnostic ability, • Experience working on German vehicles preferred, • Own tools, • Full UK driving licence, • Good attention to detail, • Ability to work independently and as part of a team, • Pride in producing clean, accurate and professional work, • A reliable and positive attitude What We Offer • Salary between £35,000 – £45,000 depending on experience, • Full-time, permanent position, • Established and reputable independent specialist, • Busy workshop with consistent work, • Dealer-level diagnostic equipment, • Friendly family-run environment, • Opportunity to work on a wide range of German vehicles, • Bonus structure available for the right candidate, • Monday to Friday working hours, • One Saturday per month This is a great opportunity for a skilled technician who wants to work in a professional, specialist workshop with a strong local reputation and a long-standing customer base.

This isn’t a standard receptionist role. As our Front of House & Client Experience Manager, you’ll be the heartbeat of the clinic — the first face clients see, the person who keeps everything running beautifully, and a key part of how we track and grow the business. You’ll own the entire client journey, support and manage the team day-to-day, and take responsibility for keeping our performance data accurate and up to date. The Role A part-time, front-facing management position covering: • Client experience and front of house, • Bookings, diary management and all client communications, • Team management and day-to-day support, • Performance tracking and reporting, • Sales support and retail, • Day-to-day clinic operations Hours Core hours are as follows: • Monday: 9:30am – 2:30pm, • Tuesday: 2pm – 8pm, • Thursday: 2pm – 8pm, • Friday: 9:30am – 2:30pm Saturday hours — two options are available: Option A — Every other Saturday, 9am – 5pm (approx. 26 hours per week average) • Longer Saturday shift with every alternate weekend off Option B — Every Saturday, 10am – 2pm (approx. 26 hours per week) • Shorter Saturday shift every week Both options result in approximately 26 hours per week. We’re happy to discuss which works best for you. Key Responsibilities Client Experience • Welcoming clients and creating a warm, premium first impression, • Ensuring smooth check-in, check-out and payment, • Handling client queries and concerns professionally, • Maintaining a beautifully presented, calm front of house Bookings & Diary Management • Managing all appointments via phone, WhatsApp, Instagram and our booking system, • Keeping the diary full and well-optimised at all times, • Proactively rebooking clients to maintain treatment consistency, • Filling last-minute gaps and managing cancellations Team Management • Supporting and motivating the team during shifts, • Being the first point of contact for the team when issues arise during the day, • Ensuring the team are on time, prepared and presenting to brand standards, • Feeding back to the Clinic Director on team performance and any concerns Performance Tracking & Reporting • Maintaining and updating clinic spreadsheets — including bookings, retail sales, rebooking rates and membership numbers • Tracking individual and clinic-wide performance against monthly targets, • Producing a simple weekly/monthly summary report for the Clinic Director, • Flagging any drops in performance or areas of concern early Sales & Revenue Support • Confidently recommending treatments, add-ons and upgrades, • Promoting retail products and supporting client education, • Actively promoting and signing up clients to the Skin Club membership, • Helping the team hit monthly performance targets Daily Operations • Handling payments and maintaining accurate client records, • Upholding brand standards in presentation and communication, • Supporting the team during busy periods, • Contributing to social content where possible (photos, stories) What You’re Not Responsible For This is not a therapist or treatment role — you will not be delivering any treatments. You are also not responsible for: • Payroll, staff contracts or rotas, • Stock ordering or supplier management, • Compliance, insurance or backend operations What We’re Looking For • Warm, confident and genuinely loves making people feel welcome, • Highly organised and proactive — you stay one step ahead, • Comfortable working with spreadsheets and tracking data accurately, • A natural people manager — fair, consistent and calm, • A brilliant communicator across phone, WhatsApp, Instagram and in person, • Calm under pressure and comfortable in a fast-paced environment, • Takes real pride in the details that elevate the client experience, • Wants to grow with the business long-term Experience in hospitality, customer service, beauty or a premium client-facing role is highly valued. Salon or clinic reception experience is a bonus — but attitude is everything. Package £30,000 pro-rata Equivalent to £15 per hour PLUS: Retail Commission • 5% commission on personal retail sales Skin Club Membership Bonus • £25 bonus for every Skin Club membership signed up through your recommendation Baldock Monthly Performance Bonus Monthly bonuses based on total Baldock salon turnover: • £25,000 month = £100 bonus, • £28,000 month = £200 bonus, • £30,000 month = £400 bonus Bonuses are reviewed and paid monthly once targets are achieved. 3-Month Review We’ll review the role and package together after 3 months once: • Client rebooking systems are fully embedded, • Diary management and communication processes are running smoothly, • Performance tracking is in place and providing clear data, • Skin Club membership numbers are growing, • We can properly track the impact of the role on salon performance The goal is to build a role where your earnings grow alongside the clinic, and to create a long-term position for you within Belle & Bee.