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Job Title: Order Fulfilment manager About the Role As Order Fulfilment Coordinator at Stanley Ley and Harris & Zei, you will be responsible for ensuring all customer orders — across retail shops, e-commerce, and bespoke services — are processed efficiently, accurately, and on time. You will play a key role in maintaining our reputation for precision and exceptional service. Key Responsibilities Process all incoming orders from online, retail, and wholesale channels.Accurately input order details into the system (Shopify POS, Sellerdeck, Zoho CRM/Inventory).Coordinate with the stockroom and tailoring/production teams to ensure availability.Prepare and organise packing, shipping labels, and courier bookings (e.g., DHL).Track and update order status, ensuring timely dispatch and customer notifications.Liaise with customers regarding order queries, special requests, or delays.Maintain accurate records of orders, returns, and exchanges.Support stock counts and inventory updates when required.Report order trends, issues, or fulfilment challenges to management. Key Skills & Attributes Strong attention to detail and accuracy under pressure.Excellent organisational and time management skills.Confident using digital systems (Shopify POS, Zoho CRM/Inventory, Excel).Clear communicator, both with colleagues and customers.Problem-solver with a proactive attitude.Interest in menswear, tailoring, or fashion (preferred). Working Hours & Location Based primarily at our [Fleet Street / Middlesex Street / Limehouse] locations.Full-time.