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Contact Centre Advisor Croydon office location with Hybrid working £28,675 per annum plus Civil Service Pension Permanent, Full-Time At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide. We’re looking for a Contact Centre Advisor to join our award-winning contact centre team. This is a great opportunity to build a career with us, supporting members when they need clear, helpful and reassuring guidance. Our contact centre is central to the work of the PPF. As the first point of contact for many of our members, you’ll play an important role in providing an excellent service and helping people understand their pension arrangements. Every call is different, and you’ll support members with a range of queries, some of which may come at confusing, difficult or challenging times. This isn’t a scripted role. You’ll need to listen carefully, show empathy and explain sometimes complex information in a clear, calm and professional way. You’ll be confident speaking to people over the phone and able to adapt your communication style to suit different situations. From day one, you’ll receive full training on the PPF’s pension schemes and the systems you’ll use in the role. Once you’re established in the contact centre, you’ll also have opportunities to develop your career in different directions. Previous colleagues have moved into areas such as pensions administration, training and quality assurance, customer resolutions and fraud investigation. Unlike many contact or call centres, we operate Monday to Friday only. We currently work across two shift patterns: 08:45 to 16:45 and 09:30 to 17:30. Once you’re competent in the role, you’ll also be able to work in a hybrid way, combining time at home with time in our Croydon office. This helps support a positive work-life balance. To apply, you’ll need recent contact centre experience, or customer service experience that has been mainly delivered by telephone. You’ll also need GCSE Maths and English, or equivalent, at Grade 4/C or above. Experience in financial services would be beneficial, but it isn’t essential. We’ll consider full-time applications as well as applicants looking for part-time hours across five days per week. We may also consider a job share arrangement. Sound like you? Apply now. In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career. We’ll also give you lots of opportunities for personal development and skills training. Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here. No agencies please Role closes: Wednesday 8th July

Senior Resilience & Continuity Manager Croydon office location with hybrid working Permanent, Full-Time position At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide. We are seeking a Senior Resilience & Continuity Manager to lead, develop and embed the PPF’s Operational Resilience and Business Continuity programme. This role is responsible for ensuring our approach aligns with evolving regulatory expectations and industry best practice, while safeguarding the organisation’s ability to respond effectively to disruption. Working closely with senior stakeholders across the business, you will drive a culture of resilience, providing regular reporting and insightful updates to Executive Committee (ExCo) and the Risk & Audit Committee. In addition to leading the resilience and continuity agenda and emergency response, you will play a key role in strengthening elements of the PPF’s wider risk framework. This includes leading second line review and response to all reported operational incidents, identifying internal and external threats and risks, and ensuring appropriate insurance coverage is in place to protect the organisation. This role would suit a professional with a recognised qualification in Business Continuity or a related discipline (such as CBCI or an IRM certificate in Operational Risk Management), alongside proven experience of implementing and maintaining business continuity and operational resilience frameworks. You will bring strong business continuity, resilience or risk management experience, ideally gained within financial or professional services, and a track record of leading or influencing teams, either directly or through project delivery. With excellent stakeholder engagement skills and the ability to communicate complex resilience concepts clearly at a senior level, you will be instrumental in enhancing the PPF’s resilience capability and supporting its strategic objectives. Sound like you? Apply now. In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career. We’ll also give you lots of opportunities for personal development and skills training. Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here. No agencies please Role closes: Wednesday 22nd July 2026

Trainee Contact Centre Advisor – Apprenticeship Croydon office location with hybrid working Salary: £23,500 per annum plus Civil Service Pension Full-Time, 18 month FTC At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide. We are looking for a motivated and enthusiastic individual to join our Contact Centre team as a Trainee Contact Centre Advisor within an apprenticeship. This is an excellent opportunity to begin a career in customer service while working towards the Customer Service Practitioner Apprenticeship (Level 2). As part of this programme, you will gain hands-on experience supporting our members and developing the skills needed to deliver an excellent customer experience. Throughout the apprenticeship, you will support the team by responding to customer enquiries across a range of channels, including telephone, email and written correspondence. You will provide clear and accurate information, ensuring customers are treated fairly, courteously and with empathy at all times. You will learn how to handle enquiries efficiently and consistently, maintain accurate records and work in line with all PPF policies, procedures and standards. This role will help you develop the confidence and capability to put customers at the heart of everything you do. We are looking for someone who is eager to start their career or change their career and is motivated to learn and develop. You will have a positive attitude, a strong willingness to build new skills and a genuine interest in customer service. You should be reliable, professional and able to work well as part of a team, with good communication skills and a desire to provide a helpful and supportive service. No prior experience is required; just commitment, enthusiasm and a proactive approach to learning. In return, you will gain a nationally recognised Level 2 qualification, valuable practical experience in a professional contact centre environment and ongoing support from experienced colleagues. This is a great opportunity to build a strong foundation for a long-term career. Sound like you? Apply now. In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career. We’ll also give you lots of opportunities for personal development and skills training. Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here. No agencies please Role closes: 8th July

Senior Transfer Administrator Location: Croydon office location with hybrid working Salary: £36,000 to £39,000 per annum plus Civil Service Pension Contract Type: Permanent Position type: Full Time At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide. We’re looking for a detail-oriented and proactive Senior Transfer Administrator to join our Member Services team. Our Transfer Team is responsible for onboarding eligible pension schemes into the PPF, managing the transfer of scheme and member data and resolving complex data challenges. The team plays a key role in safeguarding members' benefits by ensuring records are accurate, complete and compliant, while delivering an excellent service throughout the transition process. In this role, you’ll play a key part in ensuring that incoming transferring scheme data and member tracing data is accurately analysed, validated, and processed, enabling successful transfer and tracing outcomes. With a strong focus on putting the customer at the heart of everything you do, you’ll help ensure that the right payments are made to the right members at the right time. You’ll take responsibility for managing data quality and associated risks across the transfer lifecycle, ensuring that all member data is secure, reconciled, and fit for purpose. Acting as a key link between internal teams and external stakeholders, you’ll ensure that data received is clean, complete, and ready for efficient processing, helping to minimise delays and improve overall service delivery. Alongside managing the incoming scheme transfer pipeline, you’ll use your technical and systems knowledge to resolve complex and non-standard issues, support bespoke projects, and contribute to continuous improvement initiatives within Member Services. This is a great opportunity to build on your experience in a role where your analytical skills and attention to detail will directly impact member outcomes. To succeed in this role, you’ll have experience of validating and analysing high volumes of data, ideally within a defined benefit pensions administration or scheme implementation environment. You’ll be confident in managing complex data issues and explaining technical information clearly to a range of stakeholders, supporting informed decision-making and continuous improvement. Sound like you? Apply now. In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career. We’ll also give you lots of opportunities for personal development and skills training. Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here. No agencies please

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