Trabajos it technician en DaventryCrear alertas

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,170, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. Opportunities in the East Midlands: Burton Upon Trent Chesterfield Derby Leicester Loughborough Market Harborough Northampton A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need: • Level 2 qualification in Light Vehicle Maintenance (or equivalent), • Minimum 2 years’ experience as a vehicle technician working on light vehicles, • A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔Independence in a mobile role ✔The stability and support of a trusted national organisation ✔Ongoing development, including future EV and diagnostic skills ✔A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,170, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. Opportunities in the East Midlands: Burton Upon Trent Chesterfield Derby Leicester Loughborough Market Harborough Northampton A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need: • Level 2 qualification in Light Vehicle Maintenance (or equivalent), • Minimum 2 years’ experience as a vehicle technician working on light vehicles, • A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔Independence in a mobile role ✔The stability and support of a trusted national organisation ✔Ongoing development, including future EV and diagnostic skills ✔A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,170, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. Opportunities in the East Midlands: Burton Upon Trent Chesterfield Derby Leicester Loughborough Market Harborough Northampton A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need: • Level 2 qualification in Light Vehicle Maintenance (or equivalent), • Minimum 2 years’ experience as a vehicle technician working on light vehicles, • A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔Independence in a mobile role ✔The stability and support of a trusted national organisation ✔Ongoing development, including future EV and diagnostic skills ✔A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

PANEL BEATER / PANEL TECHNICIAN Location: Daventry Salary: Competitive plus bonus and benefits - DOE Job Type: Full-Time, Permanent Hours: Monday - Friday - 08:00 - 17:00 Looking for a role where your skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Panel Beater or Panel Technician looking to join a professional accident repair centre, this is an excellent opportunity to work within a modern bodyshop where your technical expertise and quality workmanship are genuinely valued. Offering a competitive salary plus bonus and benefits depending on experience, you'll become part of a skilled team committed to delivering exceptional vehicle repairs. Enjoy a consistent Monday to Friday working pattern with no weekend commitments, giving you the work-life balance you've been looking for. Alongside a competitive salary, you'll benefit from 25 days' holiday plus bank holidays, ongoing training, healthcare benefits, employee discounts, and a comprehensive benefits package designed to support your career and wellbeing. WHAT'S IN IT FOR YOU? ·Competitive Salary plus bonus plus benefits ·Monday to Friday Working Pattern (8:00am - 5:00pm) ·25 Days' Holiday Plus Bank Holidays ·Internal and External Training ·Pension Scheme ·Death in Service Insurance ·Enhanced Maternity and Patern...

Job Description: Are you a qualified Vehicle Technician looking for your next career move? We are recruiting an experienced Automotive Technician on behalf of a well-established client. This is a fantastic opportunity for a skilled Motor Vehicle Technician to join a busy, professional workshop environment with excellent earning potential and a genuine work-life balance. The Role As a Vehicle Technician, you will carry out the full range of mechanical and electrical repairs and maintenance across a variety of vehicles. Day-to-day duties include: Diagnosing mechanical, electrical, and electronic faults using industry-standard diagnostic equipment Performing repairs and maintenance on engines, transmissions, braking systems, suspension, and electrical systems Conducting thorough vehicle inspections in line with manufacturer specifications Maintaining accurate workshop records of all inspections, repairs, and parts used Ensuring all work meets health and safety regulations and company procedures Delivering excellent customer service and communicating repair requirements clearly to customers Hours & Pay Salary: £35,000 – £40,000 (dependent on experience) Bonus scheme: negotiable for the right candidate Hours: 40 hours per week, Monday to Friday, 8:00am – 5:00pm (flexible) Saturday overtime: available for those who want it * Holiday: 28 days per year including bank holidays ...

IT Support Technician (1-Month Contract) | £150-£200 per day (Inside IR35) | West Midlands (Onsite) | MUST HAVE ENHANCED DBS! | Start Date: Tuesday / ASAP (Early This Week). Previous experience in an IT Support / IT Technician role. IT Support Technician (1-Month Contract) | £150-£200 per day (I

Comfortable with basic IT tasks (e. If you enjoy working with your hands, have a keen eye for detail, and are comfortable around tech, this could be a great fit for you. Maintaining safety and quality standards throughout the process.

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. Practical skills in troubleshooting, networking (Cisco), Azure cloud, S

This program offers IT training and guaranteed job placement for entry-level IT Technician roles, with no prior experience required. It includes online courses, practical labs, and certification exams.

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. Practical skills in troubleshooting, networking (Cisco), Azure cloud, S

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. Launch Your Cyber Security Career – Job Guaranteed!. Practical skills

IT Technician - Prestigious Secondary School - Bath Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale IT Technician A prestigious Secondary School in Bath is seeking a skilled and proactive IT Technician to join their experienced technical support team. The school

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. Launch Your Cyber Security Career – Job Guaranteed!. Practical skills

Benefits typically include: • Excellent facilities and resources • Supportive working environment • Opportunities for development • A strong focus on staff wellbeing • A collaborative culture IT Technician – Experience and Qualifications • Experience in IT support • Knowledge of hard

Its cutting-edge IT infrastructure and commitment to digital innovation make it an ideal setting for an IT Technician seeking professional growth and hands-on experience in a dynamic environment. Experience and Qualifications • Previous experience working as an IT Technician in a school environmen

IT Technician - Supportive Secondary School - Milton Keynes Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale IT Technician A supportive Secondary School in Milton Keynes is seeking a skilled and proactive IT Technician to join their experienced technical support t

Digital | Defence | Security | Space We operate across four strategic areas, combining artificial intelligence, systems engineering, data science, and aerospace technology to tackle global challenges — from protecting people and critical infrastructure to exploring space. Experience with programmi

Staff Benefits and Development • Competitive salary within academy support staff pay scale • Free on-site parking and staff lunches • Access to CPD, including IT certifications and digital learning training • Supportive leadership and a collaborative working culture Salary £26,000–£30,00

Diversity, Equity, and Inclusion At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. Collaborating closely with Digital Workplace, Facilities, Security, and trusted te

Requirements • Experience in IT support, Helpdesk or technical services role (school experience desirable) • Strong understanding of hardware maintenance and troubleshooting • Knowledge of Windows OS, Microsoft 365, cloud systems and networking fundamentals • Ability to diagnose and resolve

Are you a tech-savvy problem solver? Can you keep a cool head and think fast during a technical emergency? Dreaming of living and working in beautiful Cornwall? We’re looking for a proactive IT Technician to help maintain the integrity of our IT network and software systems across our hotels. When

Benefits typically include: • Excellent facilities and resources • Supportive working environment • Opportunities for development • A strong focus on staff wellbeing • A collaborative culture IT Technician – Experience and Qualifications • Experience in IT support • Knowledge of hard

What makes you a great fit: Exceptional analytical and problem‑solving ability, especially under pressure Strong leadership qualities with a passion for mentoring others Clear and confident communication, able to translate technical detail for any audience High sense of ownership, accountability,

Benefits typically include: • Professional development opportunities • Modern IT facilities • Supportive leadership team • Staff wellbeing initiatives • A collaborative working culture Location: Bristol Start Date: ASAP Salary: Competitive and dependent on experience IT Technician – Expe

IT Field Support Engineer (1st & 2nd Line) Hours: Monday – Friday, 8:30 am – 5:00 pm Location: Based in Stoke-on-Trent (with regular travel to our dealership sites) Are you a proactive tech-troubleshooter who loves being out in the field rather than stuck behind a desk all day? Holdcroft Motor G

Position details Role: IT Technician — Nottingham Start date: January 2026 Contract: Permanent / Full-Time (school dependent) About the role The IT Technician will deliver first-line technical support, manage device rollouts and returns, assist with Wi-Fi troubleshooting and support teachers with

What makes you a great fit: Clear, professional communication and a customer‑focused approach Strong organisational skills with the ability to manage multiple priorities Proactive mindset with a drive to research and resolve technical issues Ability to stay calm, positive, and solutions‑oriented

IT Technician - Ambitious Outstanding Secondary School - Newcastle Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale IT Technician An ambitious and well-resourced Outstanding secondary school in Newcastle is seeking a knowledgeable and proactive IT Technician to jo

The Role This role is for an Onsite IT Technician within the Workplace Experience squad , reporting to the Workplace Experience team. Execute on critical integration projects, migrating local end-user devices, identity management, and office infrastructure to align with global Group IT standards. Yo

IT Technician required January 2026 Good mixed school based in Ipswich IT Technician to join a dedicated and innovative support team Our Client is looking for an IT Technician to work within a thriving mixed secondary school in Ipswich. The successful IT Technician will provide technical support to

We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity. Required skills: An interest in technology and computing/electronics, computer literate Experienced in the use of MS Windows and MS Offi

Benefits typically include: • Opportunities for training and professional development • Access to modern IT systems and infrastructure • A supportive leadership team • A strong focus on staff wellbeing Location: Essex Start Date: ASAP Salary: Competitive and dependent on experience IT Techni

What makes you a great fit: Exceptional analytical and problem‑solving ability, especially under pressure Strong leadership qualities with a passion for mentoring others Clear and confident communication, able to translate technical detail for any audience High sense of ownership, accountability,

Why join this team? Strategic Location: Based in Leicester with excellent transport links Professional Environment: Work within a structured IT team with clear escalation paths and specialized senior leadership. Location: Leicester Salary: Competitive (Dependent on experience) Contract Type: Full-Ti

Closing Date: Tuesday 12th May 2026 Diversity, Equity, and Inclusion At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. Partnering closely with Digital Workplace, Fac

Key responsibilities include: • Providing first-line technical support to staff and students across the school • Troubleshooting hardware, software, printing and network issues • Maintaining and updating ICT suites, classroom PCs, laptops and mobile devices • Configuring and supporting Micro

Well suited for a driver with IT knowledge. Flexibility to stay away from home is essential and, although not continuous, it can be at short notice for 4-5 days in a week but rarely consecutive. Additional information Company will provide vehicle; fuel card & pay for hotels when required.

Key Responsibilities Install, configure, and maintain hardware, software, and peripherals Provide first-line and second-line technical support to staff and students Monitor and maintain network performance, security, and backups Support classroom technology, AV equipment, and interactive displays Ma

Across your shifts, you will: Monitor systems and maintain operational oversight Manage service desk tasks and administration Support remote hands activities and technical work Escort visitors and support on-site operations Carry out audits and routine checks Log, update, and manage tickets Work clo

Responsibilities • Providing frontline technical support for hardware, software and network issues • Maintaining devices including desktops, laptops, tablets and classroom IT • Supporting interactive boards, projectors and AV equipment • Troubleshooting connectivity, user accounts and permis

To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people. Ability to