Customer Service Coordinator
hace 1 día
Banbury
Customer Service Coordinator Salary £28,000 per annum + Bonus £600.00 - £1000.00 per annum Our client is seeking to find a friendly, outgoing, organised Customer Service Co-ordinator to work closely with their Engineers and Customers in a fast-paced small team. • Responsible for a team of engineers, usually 2-4 depending on experience., • Responding to customer inquiries and keeping them up to date with progress., • Arranging annual and bi-annual callouts for routing calibration for equipment., • Assist the engineers with diary management, routing and ensure you communicate as a team., • Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary., • 60% telephone liaison, 40% Invoicing, • Complete administration of engineer reports and customer invoicing within 48 hours., • Ensure the CRM system is kept accurate and up to date, • Update the customer database, gather further details for customer records., • Monitor the department email inbox and respond to customers based on the urgency. Skills required: Experience within Customer Services essential Preference given to those from an Automotive background (Service Advisor) Preference given to those with technical parts experience Exce...