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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Insurance and Claims Officer - Leicester Location: Leicester LE1. Salary: £14.62 to £15.85 per hour. Full Time – Monday to Friday – 37 hours. Contract: Up to October 2026 – possibly beyond. We are looking for an experienced and motivated Insurance and Claims Officer to join our Risk Management and Insurance Services team. In this role, you will investigate and manage insurance claims made against the Council, assessing liability, gathering evidence, negotiating with claimants and insurers, and supporting the resolution of claims, including suspected fraudulent cases. You will work closely with Council services, legal colleagues, insurers, and external stakeholders to protect the Council's interests while ensuring claims are handled fairly, professionally, and in accordance with legislation and best practice. About You You will have: Experience handling insurance claims within an insurance company or large organisation. Knowledge of common law negligence and claims investigation. Excellent communication, negotiation, and analytical skills. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience using Microsoft Office applications. A commitment to excellent customer service and continuous professional development. Working towards the ACII qualification (or equivalent knowledge and experience) is desirable. This is an excellent opportunity to join a professional team where you can make a real contribution to protecting public resources while delivering a high-quality insurance claims service. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on

Insurance and Claims Officer \n\n • Location: Finance Department, \n, • Job Type: Full-time, Temporary \n, • Hourly Rate: £15 -£16.36 (experience dependant)\n\n Join our client's dynamic team as an Insurance and Claims Officer within the Risk Management and Insurance Services division. This pivotal role focuses on investigating and recommending actions on insurance claims against the council, particularly those that are disputed or possibly fraudulent. The ideal candidate will guide employees and business units on insurance matters, negotiate with insurers, and handle claims with professionalism and tact. \n Day-to-day of the role: \n\n • Progress and record information on an allocated caseload of insurance claims against the council, including investigating potential fraud cases.\n, • Determine liability by reviewing and investigating cases and evidence provided.\n, • Work closely with council department staff on cases affecting them.\n, • Meet, interview, and negotiate with claimants and their legal or other representatives.\n, • Recommend and prepare cases to be challenged in court, including injury compensation.\n, • Instruct Loss Adjusters where necessary.\n, • Identify and propose actions to reduce incidents or procedural changes to enhance team effectiveness.\n, • Arrange site meetings to determine circumstances surrounding specific incidents.\n, • Perform other miscellaneous tasks associated with the role.\n\n Required Skills & Qualifications: \n\n • Good level of English language communication skills for face-to-face interactions, telephone communication, and composing professional emails or letters.\n, • Ability to analyse facts and situations and compile, produce, summarise, and present various reports.\n, • Literacy and numeracy skills sufficient for claim calculations and preparing correspondence.\n, • Progressing towards or willing to complete ACII qualification or possess equivalent knowledge and experience.\n, • Understanding of common law negligence and risk management.\n, • Experience with office-based ICT applications for email, internet access, word processing, spreadsheet analysis, and database updating.\n, • Experience in handling claims for an insurance company or a large organisation.\n\n How to apply: \n To apply for the Insurance and Claims Officer position, please submit your CV detailing your relevant experience. . Ensure your application highlights your ability to handle complex claims and your proficiency in using ICT tools for data management and reporting.

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Chief Commercial Officer. HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (_) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As our Chief Commercial Officer, you get the unique opportunity to take ownership of our content. You’ll be working in-person in our HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: • The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business., • Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company., • Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally., • Market-competitive compensation., • Travel opportunity: You will be joining our conferences overseas., • Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Responsibilities in this job will vary however, they will be mostly centred around: • Team Leadership: Manage and mentor the marketing team, fostering a collaborative and innovative work environment. Set clear goals and expectations and evaluate team performance regularly. Recruiter and onboard your team., • Cross-functional Collaboration: Collaborate with sales, product development, and other teams to ensure alignment of marketing strategies with overall business objectives., • Campaign Management: Oversee the planning and execution of marketing campaigns across various channels, including email marketing, social media, website etc., • Strategic Planning: Develop and implement a comprehensive marketing strategy aligned with the company's overall objectives. Conduct market research to identify trends, opportunities, and challenges. We are looking for candidates who: • Have +10 years of work experience with outstanding performance in the industry., • Have a relentless drive and desire to be the very best at what they do;, • Possess an unparalleled work ethic with a high sense of urgency;, • Take ownership of everything they do, are proactive and follow through on commitments;, • Are curious about people and love to speak, build and nurture relations;, • Are an excellent communicator (especially) verbally and in writing;, • Are well-organised and display the ability to structure and prioritise their work. Flexible Monday - Friday we work from our office (next to Victoria Station) and do not offer remote work.

Onboarding Office Location: St James House, Hollinswood Road, Telford, TF2 9TZ Type: Permanent/Full-time, Office-based Salary: Discussed at interview Are you a top performing, experienced onboarding officer who thrives on delivering results and building relationships? At Komplex Group, we’re proud to have a 94% employee happiness score and we want YOU to help us keep it that way by attracting exceptional people who share our values and passion for care. Why You’ll Love Working Here • Life Insurance – peace of mind for you and your loved ones, • Your Birthday Off – because you deserve to celebrate YOU, • 24/7 GP Access – for you and your siblings (yes, really!), • Retail Discounts – save on your favourite brands, • Financial Advice – expert support when you need it, • Employee Assistance Programme (EAP) – because wellbeing matters, • Our Culture - where collaboration, respect, and positivity drive everything we do About Us Komplex Group: Individually brilliant. Collectively exceptional. We’re a leading provider delivering complex clinical care and high acuity mental health support to children and adults. Our mission? To make high-quality care accessible everywhere. And that starts with hiring the right people. Your Role As the face of Komplex Group for new talent, you’ll play a key role in shaping first impressions and building lasting connections. Communication is everything, you’ll engage candidates with clarity, confidence, and enthusiasm. Your responsibilities include: • Complete pre-employment checks to ensure compliance before start dates., • Coordinate inductions and PRICE training for new starters., • Carry out vetting checks (DBS, Right to Work, references, qualifications)., • Maintain secure and compliant personnel records in line with GDPR., • Monitor staff compliance (training, DBS renewals, Right to Work, licences, NMC pins)., • Liaise with candidates, managers and teams to support onboarding., • Prepare and issue contracts, onboarding packs and HR documentation., • Ensure personnel files are audit-ready and meet regulatory standards., • Chase outstanding documentation and escalate risks where needed., • Provide general HR and compliance administrative support. What We’re Looking For • An experienced recruiter who delivers results and thrives in a fast-paced environment, • A bubbly, approachable personality that makes candidates feel welcome and valued, • Strong communication skills, you’ll be the voice and face of Komplex Group for new hires, • Business Admin Level 2 (or working towards it), • Tech-savvy Ready to be the face of recruitment excellence? Send your CV to Connor.lane@komplexgroup.co.uk or call 01952 781111 for an initial informal conversation Komplex Group is an equal opportunity employer.

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Chief Growth Officer. HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (_) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As our Chief Growth Officer, you get the unique opportunity to take ownership of our content. You’ll be working in-person in our HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: • The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business., • Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company., • Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally., • Market-competitive compensation., • Travel opportunity: You will be joining our conferences overseas., • Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Responsibilities in this job will vary however, they will be mostly centred around: • Team Leadership: Manage and mentor the marketing team, fostering a collaborative and innovative work environment. Set clear goals and expectations and evaluate team performance regularly. Recruiter and onboard your team., • Cross-functional Collaboration: Collaborate with sales, product development, and other teams to ensure alignment of marketing strategies with overall business objectives., • Campaign Management: Oversee the planning and execution of marketing campaigns across various channels, including email marketing, social media, website etc., • Strategic Planning: Develop and implement a comprehensive marketing strategy aligned with the company's overall objectives. Conduct market research to identify trends, opportunities, and challenges. We are looking for candidates who: • Have +10 years of work experience with outstanding performance in the industry., • Have a relentless drive and desire to be the very best at what they do;, • Possess an unparalleled work ethic with a high sense of urgency;, • Take ownership of everything they do, are proactive and follow through on commitments;, • Are curious about people and love to speak, build and nurture relations;, • Are an excellent communicator (especially) verbally and in writing;, • Are well-organised and display the ability to structure and prioritise their work. Flexible Monday - Friday we work from our office (next to Victoria Station) and do not offer remote work.

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Chief Growth Officer. SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year. SetSales is part of United Media (_) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As our Chief Growth Officer, you get the unique opportunity to take ownership of our content. You’ll be working in-person in our HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: • The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business., • Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company., • Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally., • Market-competitive compensation., • Travel opportunity: You will be joining our conferences overseas., • Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Responsibilities in this job will vary however, they will be mostly centred around: • Team Leadership: Manage and mentor the marketing team, fostering a collaborative and innovative work environment. Set clear goals and expectations and evaluate team performance regularly. Recruiter and onboard your team., • Cross-functional Collaboration: Collaborate with sales, product development, and other teams to ensure alignment of marketing strategies with overall business objectives., • Campaign Management: Oversee the planning and execution of marketing campaigns across various channels, including email marketing, social media, website etc., • Strategic Planning: Develop and implement a comprehensive marketing strategy aligned with the company's overall objectives. Conduct market research to identify trends, opportunities, and challenges. We are looking for candidates who: • Have +10 years of work experience with outstanding performance in the industry., • Have a relentless drive and desire to be the very best at what they do;, • Possess an unparalleled work ethic with a high sense of urgency;, • Take ownership of everything they do, are proactive and follow through on commitments;, • Are curious about people and love to speak, build and nurture relations;, • Are an excellent communicator (especially) verbally and in writing;, • Are well-organised and display the ability to structure and prioritise their work. Flexible Monday - Friday we work from our office (next to Victoria Station) and do not offer remote work.

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleAs a Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You’ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships. In this role, you’ll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, working to support large enterprise customer accounts. You’ll deliver tailored training aligned to each organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals. Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients. • Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently achieves internal retention and renewal targets that demonstrate customer mission criticality., • Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption with minimal peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting., • Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by improvement of individual digital key performance indicators vs. goals. Periodically share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing., • Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions. Ability to live problem solve with customers without pre-investigation to quickly reach solutions. Swiftly adopt applications of new technologies to enable customers on application to their business to derive value., • Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy., • Elevate the Team: Frequently sharing expertise in team forums. Regularly assist peers by knowledge sharing & answering questions over Slack to provide additional support on customer engagements when needed, modeling best-in-class consulting practices., • Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Design and execute action plans to remediate deficiencies with some input from leadership., • Language Requirements: Fluency in English and at least one additional language (Spanish or French) with the ability to effectively support and communicate with customers in both., • Experience & Background: 2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact., • Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges., • Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus., • Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level., • Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants., • Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities., • Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices.💻 Recruitment ProcessInterviews can feel unpredictable - we get that. Here is the expected process for this role:, • Recruiter Screen (30 minutes) - Independent Assessment (1 hour) - Hiring Manager Interview (45 minutes) - Bilingual Conversation (30 minutes) - Director Interview (30 minutes) - VP, Consulting Services Interview (45 minutes) - Chief Customer Officer Interview (30 minutes) - CEO Interview (30 minutes) Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest. 🏆 Perks & Benefits - United Kingdom Private Medical Insurance (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendEnhanced Parental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture 🏅Perks & Benefits - SpainOne time Home-Office Stipend - upon hireMonthly Business Expense StipendStock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)Flexible SchedulesWork From HomeMacBook and awesome swag delivered to your doorRECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)QM-funded Restaurant VouchersPrivate Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental careEncouraging and collaborative culture 🐉 About Quantum MetricAs a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to _. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleAs a Senior Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You’ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships. In this role, you’ll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, managing some of our most strategic and complex customer accounts. You’ll deliver tailored training aligned to each organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals. Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients. • Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently exceed internal retention and renewal targets that demonstrate customer mission criticality., • Deliver Successful Activation: Design and deliver expert-level, use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption without reliance on peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting., • Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by achievement of individual digital goals. Frequently share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing and upskilling the broader team., • Lead with Product Expertise: Establish and maintain expert level mastery of the Quantum Metric platform, quickly adopting new capabilities and serving as a subject matter expert for both customers and internal peers. Create reusable applications of new technologies and identify best practices that the broader team leverages for success., • Deliver Thought Leadership: Acts as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives that define and advance Quantum Metric’s Business Consulting methodology. Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy, consulting peers on how to achieve similar success., • Mentor and Elevate the Team: Frequently coach new hires and associates to ramp quickly and achieve measurable success. Regularly mentors peers, frequently sharing expertise in team forums, and provide additional support on customer engagements when needed, modeling best-in-class consulting practices., • Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Independently design and execute action plans to remediate deficiencies, with a proven track record of retention in at-risk accounts., • Language Requirements: Fluency in English and at least one additional language (Spanish, French, or German), with the ability to effectively support and communicate with customers in both., • Experience & Background: 5+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact., • Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges., • Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus., • Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level., • Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants., • Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities., • Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices💻 Recruitment ProcessInterviews can feel unpredictable - we get that. Here is the expected process for this role:, • Recruiter Screen (30 minutes) - Independent Assessment (1 hour) - Hiring Manager Interview (45 minutes) - Bilingual Conversation (30 minutes) - Director Interview (30 minutes) - VP, Consulting Services Interview (45 minutes) - Chief Customer Officer Interview (30 minutes) - CEO Interview (30 minutes) Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest. 🏆 Perks & Benefits - United Kingdom Private Medical Insurance (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendEnhanced Parental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture 🏅Perks & Benefits - SpainOne time Home-Office Stipend - upon hireMonthly Business Expense StipendStock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)Flexible SchedulesWork From HomeMacBook and awesome swag delivered to your doorRECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)QM-funded Restaurant VouchersPrivate Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental careEncouraging and collaborative culture 🐉 About Quantum MetricAs a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to _. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

Are you a dynamic and self-motivated individual passionate about driving positive impact? We have an exciting opportunity for a Subscription Sales Manager to join our team at Springwise, a pioneering innovation platform recently acquired by Faversham House in October 2024. In this role, you will be at the forefront of expanding our subscription base, leveraging our newly integrated technology platforms and cutting-edge AI-powered collection processes. You will work closely with a talented team of three, including two editorial experts and a product manager, all collaborating directly with our Chief Executive and Chief Technology Officer to develop a groundbreaking subscription product for investors, innovators, and corporate innovation teams. This is your chance to make a significant impact as the first sales manager for this product, contributing to its development and success. Faversham House is treating Springwise as a scale-up venture, fostering an entrepreneurial environment where adaptability, flexibility, and a willingness to experiment are key. If you are eager to pioneer and thrive in a dynamic, fast-paced setting, we want to hear from you! • Full time: 35 hours Monday to Friday, • Office: East Grinstead – walking distance to the station, onsite parking, • Benefits: Holiday, Health and Wellbeing scheme, EAP, Flexible working policy, Company events, Cyce2work schemes. Electric car scheme, Company pension, and Private Medical Insurance (After qualifying period) Our ideal candidate will have subscription or membership sales experience and be looking to take the next step in their career working in a dynamic and fast-paced environment. They will: • Be confident on the telephone and willing to pick up the phone, • Demonstrate the ability to do a solutions sell, • Be confident working with senior clients at D and C suite level, • The ability to experiment and build a propositionFaversham House is a multi-award winning, progressive, and independent media company with 60+ staff based in East Grinstead, West Sussex. As a certified B Corp, we are committed to meeting high standards of social and environmental performance, accountability, and transparency. Our modern head office is located less than an hour from London, reflecting a buzzing, growing and dynamic business against the backdrop of inspiring surroundings. The offices have undergone a major refurbishment to reflect a modern working environment focussed on collaboration and able to cope with hybrid working. What’s more, we have one of the most collaborative working environments within the industry. We have a hybrid working model including both home and office working, dependent on team requirements, job role and responsibilities. Our product offering includes digital and in person paid and free conferences, awards, exhibitions and bespoke digital and in person events in addition to our publishing activities. We are increasingly focused on audience generated revenues, powerful data analytics and providing our industries with the tools they need to succeed. We are trusted by thousands of B2B professionals to deliver high-quality insight for better business decision making through our diverse portfolio of digital information and insight, and digital and in person exhibitions, conferences, and events. We operate in two key markets creating powerful connections and providing persuasive marketing solutions: • Utilities (water, gas and electricity), • Sustainability (businesses and organisations who want to be resource efficient and socially and environmentally responsible) Our purpose and values We are a purpose driven business and we aim to live our purpose and values in all we do. Our purpose is to spark ideas and actions making positive change happen. Our values are: • Ambitious: Be brave and achieve great things, • Creative: Think differently and try something new, • Caring: Love what you do and do what’s right We are an equal opportunities employer who value people as individuals with diverse opinions, cultures, lifestyles and circumstances. We are committed to equality and fairness of opportunity and to providing a service and following practices which are free from unfair and unlawful discrimination. The goal is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You'll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value. What You’ll Do • Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels., • Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption., • Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings., • Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews., • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights., • Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders., • Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment., • Collaborate on adoption and expansion initiatives to drive customer success., • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value., • Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership. What You’ll Bring • 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer)., • Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures., • Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus., • Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications., • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value., • Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations., • Excellent communication, cross-functional collaboration, and stakeholder management skills. What You’ll Get: Veeam offers benefits that support your whole self: • 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares, • Private medical, dental, and vision insurance with dependent enrolment, • Life insurance with enhanced coverage and global 24/7 protection, • Income protection after 26 weeks, covering a portion of salary, • Defined contribution pension plan with employer match, • Worldwide travel insurance for business and leisure, with option to enroll dependents, • Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs, • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning Please note: If an applicant is permanently located outside of United Kingdom, Veeam reserves the right to decline the application for this position. #LI-DF1 #LI-REMOTE Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our _, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment. _

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Chief Commercial Officer. SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year. SetSales is part of United Media (_) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As our Chief Commercial Officer, you get the unique opportunity to take ownership of our content. You’ll be working in-person in our HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: • The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business., • Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company., • Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally., • Market-competitive compensation., • Travel opportunity: You will be joining our conferences overseas., • Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Responsibilities in this job will vary however, they will be mostly centred around: • Team Leadership: Manage and mentor the marketing team, fostering a collaborative and innovative work environment. Set clear goals and expectations and evaluate team performance regularly. Recruiter and onboard your team., • Cross-functional Collaboration: Collaborate with sales, product development, and other teams to ensure alignment of marketing strategies with overall business objectives., • Campaign Management: Oversee the planning and execution of marketing campaigns across various channels, including email marketing, social media, website etc., • Strategic Planning: Develop and implement a comprehensive marketing strategy aligned with the company's overall objectives. Conduct market research to identify trends, opportunities, and challenges. We are looking for candidates who: • Have +10 years of work experience with outstanding performance in the industry., • Have a relentless drive and desire to be the very best at what they do;, • Possess an unparalleled work ethic with a high sense of urgency;, • Take ownership of everything they do, are proactive and follow through on commitments;, • Are curious about people and love to speak, build and nurture relations;, • Are an excellent communicator (especially) verbally and in writing;, • Are well-organised and display the ability to structure and prioritise their work. Flexible Monday - Friday we work from our office (next to Victoria Station) and do not offer remote work.

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Chief Marketing Officer. SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year. SetSales is part of United Media (_) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As our Chief Marketing Officer, you get the unique opportunity to take ownership of our content. You’ll be working in-person in our HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: • The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business., • Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company., • Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally., • Market-competitive compensation., • Travel opportunity: You will be joining our conferences overseas., • Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Responsibilities in this job will vary however, they will be mostly centred around: • Team Leadership: Manage and mentor the marketing team, fostering a collaborative and innovative work environment. Set clear goals and expectations and evaluate team performance regularly. Recruiter and onboard your team., • Cross-functional Collaboration: Collaborate with sales, product development, and other teams to ensure alignment of marketing strategies with overall business objectives., • Campaign Management: Oversee the planning and execution of marketing campaigns across various channels, including email marketing, social media, website etc., • Strategic Planning: Develop and implement a comprehensive marketing strategy aligned with the company's overall objectives. Conduct market research to identify trends, opportunities, and challenges. We are looking for candidates who: • Have +10 years of work experience with outstanding performance in the industry., • Have a relentless drive and desire to be the very best at what they do;, • Possess an unparalleled work ethic with a high sense of urgency;, • Take ownership of everything they do, are proactive and follow through on commitments;, • Are curious about people and love to speak, build and nurture relations;, • Are an excellent communicator (especially) verbally and in writing;, • Are well-organised and display the ability to structure and prioritise their work. Flexible Monday - Friday we work from our office (next to Victoria Station) and do not offer remote work.

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Chief Marketing Officer. HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (_) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As our Chief Marketing Officer, you get the unique opportunity to take ownership of our content. You’ll be working in-person in our HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: • The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business., • Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company., • Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally., • Market-competitive compensation., • Travel opportunity: You will be joining our conferences overseas., • Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Responsibilities in this job will vary however, they will be mostly centred around: • Team Leadership: Manage and mentor the marketing team, fostering a collaborative and innovative work environment. Set clear goals and expectations and evaluate team performance regularly. Recruiter and onboard your team., • Cross-functional Collaboration: Collaborate with sales, product development, and other teams to ensure alignment of marketing strategies with overall business objectives., • Campaign Management: Oversee the planning and execution of marketing campaigns across various channels, including email marketing, social media, website etc., • Strategic Planning: Develop and implement a comprehensive marketing strategy aligned with the company's overall objectives. Conduct market research to identify trends, opportunities, and challenges. We are looking for candidates who: • Have +10 years of work experience with outstanding performance in the industry., • Have a relentless drive and desire to be the very best at what they do;, • Possess an unparalleled work ethic with a high sense of urgency;, • Take ownership of everything they do, are proactive and follow through on commitments;, • Are curious about people and love to speak, build and nurture relations;, • Are an excellent communicator (especially) verbally and in writing;, • Are well-organised and display the ability to structure and prioritise their work. Flexible Monday - Friday we work from our office (next to Victoria Station) and do not offer remote work.

Job Description Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire/n /n Senior Insights and Outcomes Specialist/n /n /n Our Mission /n /n We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. /n /n /n About the role /n We are seeking a dynamic individual to join our growing Operational Insights and Customer Outcomes team. As our Insights and Outcomes Specialist, you will be at the forefront of insight generation, identifying, scoping and executing change opportunities by bringing together themes and trends from a wide variety of sources. You will be inquisitive by nature with a passion for understanding the root cause of business challenges and finding creative solutions through strong collaboration. /n /n What you’ll do /n /n - /n Develop an insights framework to succinctly bring together a variety of data points including customer verbatim, internal oversight, colleague feedback and external benchmarking. /n - /n Drive continuous improvements in customer experience and operational efficiency through the identification of themes and trends from multiple sources. /n - /n Act as a key insights collaborator by developing strong, value-adding relationships with stakeholders across the organisation. /n - /n Lead thematic investigations into high-priority business opportunities and use data to shape robust recommendations. /n - /n Utilise effective storytelling to bring findings and recommendations to life, aided by compelling written and visual presentations. /n - /n Perform assessment validations as part of our Customer Journey testing programme, ensuring effective and efficient assurance is provided /n /n /n The skills and experience you need /n /n - /n Data Analysis: Proven experience in analysing a variety of data sources, feedback and verbatim to successfully establish themes and trends. /n - /n Storytelling & Influence: Proficiency in storytelling, bringing opportunities and recommendations to life through forming a compelling, evidence-based case for change. /n - /n Regulatory Awareness: A strong understanding of Consumer Duty regulation and its vital importance in ensuring high-quality customer outcomes. /n - /n Stakeholder Management: Ability to build collaborative, value-adding relationships with customers and stakeholders across the business. /n - /n Investigation & Adaptability: A natural passion for investigation and the confidence to challenge effectively, whilst remaining focused and flexible in a dynamic environment. /n /n /n Where and how you'll work /n This is a permanent position based in our Nottingham office. /n /n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. /n /n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. /n /n What’s in it for you /n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. /n /n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: /n /n - /n Wealth & Future: Competitive pension and performance-based bonus schemes /n - /n Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. /n - /n Health: Access premium care through our private medical insurance. /n - /n Family Support: We champion your milestones with enhanced parental leave. /n /n /n A full list of our benefits is available here. /n /n What you should know about how we recruit /n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. /n /n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. /n /n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. /n /n /n Capital One is committed to diversity in the workplace./n /n /n If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. /n /n /n /n /n /n For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com /n /n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. /n /n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). /n /n /n /n /n Who We Are/n /n /nAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding./n /n /nGuided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good./n

Senior finance or actuarial leadership experience within P&C (re)insurance, with a strong understanding of insurance balance sheets, performance drivers and related capital metrics. Provide stewardship of several regulated (re)insurance entities in run-off (domiciled in U. Deep P&C (re)insurance exp

Arthur, a UK insurer, is seeking a Chief Risk Officer to join its Executive Leadership Team. The candidate will bring proven senior risk leadership within insurance, strong Solvency II knowledge, and extensive experience in board-level stakeholder management and.

Project Manager Role based in the Wirral, Merseyside.Working for a growing Generator Hire and Service Business.Our client is a well-established organisation within the industrial and manufacturing sector.As a medium-sized company, they are committed to delivering innovative solutions and maintaining

Join a growing, technology-led financial services business where Risk & Compliance is at the heart of decision-making.FCA-regulated organisation that is investing heavily in its governance and control environment.This is a broad, hands-on role offering exposure across.Compliance, Operational Ris

Leicester (On-site) £50,000 – £65,000 + Bonus + Car Allowance Full-time | Permanent.A well-established and highly reputable electrical contractor with over 30 years’ experience is looking to appoint an.Known for delivering high-quality electrical installations across the Midlands and beyond, t

The Facilities department is hiring a motivated Construction Project Manager to manage a new industrial construction project at the site.The successful candidate will work within the Facilities project team and act as the primary contact to the consultant and contractor to ensure the project is deli

Project Manager (Designs Heavy Lifting Solutions).Progression - Training - Private Healthcare - Company Bonus.Are you a Project Manager or similar with a background in doing heavy lift solutions that wants to join an industry leading company that is currently working on Hinkley Point C and some of m

We are recruiting experienced Project Managers on behalf of three separate, well-established businesses operating within the point-of-sale sector.Each company specialises in the design, manufacture and rollout of POS and POP solutions for clients across the retail, health and beauty, and cosmetics i

Driver Hire Southampton is currently recruiting for a reliable and hardworking Night Warehouse Operative to join one of our well-established clients, a leading supplier specialising in paper goods and office supplies.About this Night Warehouse Operative role:.Sunday to Thursday shift pattern.Working

CAD Technician/Architectural Designer.Progression to Project Manager).Training + Progression + Unlimited Holiday + Benefits.Are you a CAD Technician/Architectural Designer or similar, coming from a background within the fabrication/manufacturing/construction/glazing/cladding sector or a related fiel

To apply for this Trade Compliance Specialist / Trade Compliance Coordinator / Trade Compliance Officer / Export Compliance Coordinator / Export Controls Officer / Customs & Trade Compliance role, candidates must be eligible to live and work in the UK. Role - Trade Compliance Officer / Trade Com

An exciting opportunity has arisen for an experienced Project Manager to join a leading global engineering and manufacturing organisation, supporting the delivery of a major international localisation programme.Working alongside a senior programme leader, you'll play a key role in coordinating cross

A long established manufacturing company is looking to recruit a.The role involves working as part of a small team, carrying out order picking and packing within the warehouse, as well as taking responsibility for the dispatch of finished products.Successful applicants should have good numeracy and

Compliance Officer for Legal Practice (COLP). A fantastic opportunity has arisen for an experienced Compliance Officer for Legal Practice (COLP) to join the legal arm of a global professional services firm.

Project Manager – Building Maintenance & Major Works.We're working exclusively with a.Due to continued investment in its housing stock and building safety programme, they're looking to appoint an experienced.This is an excellent opportunity to take ownership of technically challenging projects

Our client is seeking an experienced.The home provides high-quality long-term residential care as well as short-term respite care, with a strong focus on delivering person-centred support in a warm, family-orientated environment.If you're a passionate Senior Care Assistant looking to take the next s

Job Title: Warehouse Operative.Hours: Monday to Thursday: 9:00 am to 5:00 pm.Our client is a rapidly growing IT asset management company with a strong focus on sustainable technology and exciting plans for growth, they are seeking a motivated Warehouse Operative to join their dynamic team.This role

We are recruiting on behalf of our client for Warehouse Operatives and Pickers to join their busy warehouse operation in Bardon Hill, Coalville.Picking and packing orders using LLOP (training provided).Maintaining a clean and safe working environment.Working as part of a team to achieve daily target

We are currently seeking a Warehouse Operative to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions.As a Warehouse Operative, you will play a vital role in the preparing of products for collection by the Installers and Service Engineers, and workin

Warehouse Operatives Required DN16 3UA.Keeping the store clean and organised.Following health and safety procedures.General warehouse duties as required.Previous warehouse experience is beneficial but not essential.Must be reliable, punctual, and have a good work ethic.Able to undertake manual hand

Based in the Wirral, our stunning all-inclusive 55-bed care facility offers high-quality Nursing, Residential, Dementia & Respite care.Contracted to 24-48 hours per week.Paid DBS pension, uniform provided.As a Care Assistant, you will make a meaningful difference in our residents lives everyday.This

Full-time | Part-time | Temporary (Ongoing).MedGen Healthcare is seeking compassionate, resilient, and dedicated.Mental Health Healthcare Assistants.This role involves supporting children and adolescents with conditions such as.Autism Spectrum Disorder (ASD), ADHD, emotional and behavioural difficul

Were proud of our happy home and are dedicated to creating a place where everyone enjoys coming to work each day.As well being part of a lively and supportive team, we are surrounded by fascinating residents who also bring so much to our lives every day too.Part time - 24 hours per week (Nights).

Homecare Assistant, Female, Driver.Home Care Assistant Coalville & Surrounding Areas.Due to the personal care needs of our clients, this role is restricted to female applicants only under the Equality Act 2010, Schedule 9, Part 1.A full driving licence and access to your own vehicle are essential f

Physio & Rehabilitation Support Worker.Are you passionate about helping others reach their full potential? We are delighted to be recruiting on behalf of a client who lives in the lovely village of Hoo.Our client is a gentleman in his early sixties who has sustained a spinal injury that affects his

Help Create a Home Residents Love to Live In.Are you looking for a rewarding role where your attention to detail and caring nature can make a real difference every day?.Our homes are designed to provide residents with comfort, dignity and a true sense of home, and our Housekeeping Team plays a vital

Were proud of our happy home and are dedicated to creating a place where everyone enjoys coming to work each day.As well being part of a lively and supportive team, we are surrounded by fascinating residents who also bring so much to our lives every day too.Bank shifts (every Friday and additional h

New Care Home Opening September 2026! Senior Care Assistant - Day Shifts £15.Full Time - Includes alternate weekend working A Top 20 Care Home Group 2026! Awarded 'One of the UK’s Best Companies To Work For’ Please note, we are unable to offer sponsorship for this rol

Customer Service Advisor (12month Fixed Term Contract).We're Quickline, and we believe everyone deserves great internet.Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do.So we're on a mission to provide lightning fast, reliable broadban

Our residential home is in the beautiful High Peak, providing high quality Residential, Respite and Dementia care for 36-residents.Senior Care Assistant Contract.Contracted to 36 hours per week.Paid DBS, pension, uniform provided.As Senior Care Assistant, you will guide and support your team in deli