2nd Line IT Support Engineer
29 days ago
Hemel Hempstead
2nd Line IT Support Engineer \n Location: Onsite Hemel Hempstead \n Salary: Up to £33,000 + Benefits \n Are you an experienced IT Support Engineer looking for a varied onsite role where you can make a real difference to end users? \n We're looking for a customer-focused 2nd Line IT Support Engineer to join a growing technology team, providing hands-on support across a busy business environment. This is a fantastic opportunity for someone who enjoys troubleshooting technical issues, supporting users face-to-face, and working with a wide range of modern Microsoft technologies. \n What you'll be doing \n\n • Providing 1st and 2nd line technical support for hardware, software and user issues.\n, • Supporting Windows and Microsoft 365 environments, including Outlook, Teams, SharePoint and OneDrive.\n, • Configuring, deploying and maintaining laptops, desktops, mobile devices, printers and other IT equipment.\n, • Managing user accounts, onboarding and offboarding processes.\n, • Troubleshooting hardware, software and networking issues.\n, • Logging, updating and resolving tickets within agreed service levels.\n, • Assisting with system updates, endpoint security and small IT projects.\n, • Working closely with senior technical teams to resolve more complex issues.\n\n What we're looking for \n\n • Previous experience in a 2nd Line IT Support or similar technical support role.\n, • Strong knowledge of Microsoft Windows and Microsoft 365.\n, • Experience supporting end-user devices and peripherals.\n, • Excellent troubleshooting and problem-solving skills.\n, • A customer-first approach with strong communication skills.\n, • Full UK driving licence.\n, • Experience with Active Directory or helpdesk systems would be advantageous.\n\n What's on offer \n\n • Salary up to £33,000.\n, • Opportunity to work with a wide range of technologies.\n, • Supportive team environment with ongoing learning and development.\n, • A varied role where no two days are the same.\n, • Long-term career progression within a growing technology business.\n\n If you're passionate about delivering excellent IT support and enjoy working directly with users, we'd love to hear from you.