ATERSALES SERVICE ADVISOR
hace 6 días
Hereford
Aftersales Service Advisor – Automotive Location: Hereford, Herefordshire Hours: Monday to Friday, 8:30am – 5:30pm (+1 in 4 Saturdays) Salary: £28,000 per annum + Monthly Bonus Contract: Full-Time, Permanent About the Opportunity We are pleased to be partnering with a highly respected, well-established national motor group who are seeking a customer-focused Aftersales Service Advisor to join their busy team at their dealership in Hereford. In this vital front-of-house role, you will act as the key link between the customers and the workshop technicians. You will be responsible for ensuring a seamless, professional, and welcoming experience for every customer bringing their vehicle in for servicing, MOTs, or repairs. This is a fantastic opportunity to join a stable, progressive business that prioritises staff development, offering structured manufacturer training and genuine opportunities for long-term career progression. Key Responsibilities Customer Welcomes: Greeting customers warmly upon arrival and managing the booking-in process for vehicle servicing, maintenance, and MOTs. Consultative Liaison: Listening to customer requirements, accurately recording vehicle symptoms, and liaising directly with the workshop technicians regarding progress. Updates & Communication: Keeping customers fully informed throughout the day regarding their vehicle status and any required work. Esti...