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Job Advert \n Macildowie are working with this client based in Liverpool City Centre to recruit a Temporary Reception Administrator on an ongoing basis. \n This is a fully office-based role, working Monday to Friday, 9:00am – 5:00pm, and would suit someone who is immediately available and confident supporting a busy front-of-house and administration function. \n The Role \n You will be the first point of contact for visitors and callers, ensuring a professional and welcoming experience at all times. Duties will include: \n Answering incoming calls and directing queriesMeeting and greeting visitorsManaging post and deliveriesOrdering stationery and office suppliesArranging lunches, refreshments, taxis and hotel bookingsSupporting with basic administration tasksHelping maintain a smooth-running office environment \n The Candidate \n The successful candidate will be organised, professional and approachable, with previous reception, front-of-house or office administration experience. \n You must be immediately available and able to commit to a fully office-based temporary assignment.

Spa Manager - Luxury Hotel & Spa | United Kingdom The Opportunity An exciting opportunity has arisen for an experienced and passionate Spa Manager to lead the operations of a prestigious luxury hotel spa in the UK. This Spa Manager role is a key leadership position, ideal for a dynamic individual who thrives on delivering exceptional guest experiences while driving commercial performance. The Package A basic salary of £35000 Free Parking Discounted Food and Beverage Friends & Family room rates, Employee assistance programme Death in service benefit Company pension provision Departmental incentives. The Role As Spa Manager, you will take full responsibility for the day-to-day management of the spa, ensuring the highest standards of service, profitability, and team engagement. This Spa Manager position requires someone who can lead, inspire, and develop a dedicated team of therapists and front-of-house staff, creating a welcoming and tranquil environment for guests. Key Responsibilities Oversee all spa operations, including treatment rooms, wet facilities, and reception Drive revenue through strategic planning, promotions, and retail performance Lead, train, and motivate the spa team to deliver exceptional guest service Manage budgets, payroll, stock control, and KPI reporting Ensure full compliance with health, safety, and hygiene regulations Work closely with senior hotel management to align spa performance with overall business objectives About You Proven experience as a Spa Manager or Assistant Spa Manager within a luxury hotel or high-end spa Strong commercial awareness with a track record of achieving financial targets Excellent leadership, communication, and organisational skills A hands-on approach with a passion for wellness and guest experience * Relevant beauty/spa qualifications (CIBTAC, CIDESCO, NVQ Level 3 or equivalent preferred). TPBN1_UKCT

Senior Banqueting Sous Chef Competitive Salary The Titanic Hotel Liverpool is all about the restoration of one of our citys most historic and iconic buildings.The hotel forms part of the Stanley Dock Village development overlooking the waters of Stanley Dock.The hotel is a hotel with an unequaled proportion of size, service and style.The hotel has 153 bedrooms, The Rum Warehouse our Events space with a capacity for 800 guests,1200 for a cocktail reception along with a further large wedding venue. the Maya Blue Wellness Centre, Stanleys Café & Stanleys Champagne Bar. As a Senior Banqueting Sous Chef you will be required to work closely with the Executive Head Chef Banqueting to organise and deliver menus within a busy environment. All functions are live plated to ensure quality and freshness.Good communication and man management skills are essential along with previous experience in a similar role within a 4 star hotel.Computer skills and knowledge is preferred as the role involves ordering through our Procurewizard online ordering platform and corresponding to internal emails in the Head Chefs absence.A good cooking skill set and awareness of food safety legislation is vital to drive consistent quality standards which is essential to enhance and grow the department, continuing to stay ahead of any competitor sets achieving consistent high quality standards ensuring food safety standards and reputation is priority. In return we offer an extremely competitive package of £40,000.00 per annum Company benefits include; After completion of successful probationary period Free Parking, Staff discount of 50% in Restaurant and Bar, friends and family room rates, long service awards, trip advisor, annual employee awards, Employee Assistance Programm (EAP), pension, death in service policy, uniform, free meals whilst on duty. The Titanic Hotel, Liverpool aims to provide a working environment that is enjoyable, unique! If you feel you meet the criteria listed above and are a Banqueting Sous Chef who possesses flair, creativity and commitment, we would love to hear from you. Only professional candidates to apply with a proven track record of experience. Please note : you will need to provide satisfactory references before interview is confirmed and we can only accept applications from those eligible to work and live in the UK. TPBN1_UKCT

Assistant Club Manager Holiday Inn London Kensington High Street are looking for a Assistant Club Manager. As an Assistant Health Club Manager, you will support the daily operation and management of the hotels Health Club, ensuring an exceptional experience for members and hotel guests. You will assist in leading the team, maintaining high service standards, and ensuring the smooth running of all leisure, fitness, and wellness facilities. The role requires a proactive, customer-focused approach with strong operational and leadership skills. Key Information: Role: Assistant Club Manager Salary: £42,500 P.A + Benefits Working hours: 40 hrs weekly Address: Wrights Lane, London, W8 5SP In return we offer: Social Events, Wellbeing and Team Activities Training and development Complimentary meals prepared for you by our chefs Discount on Accommodation worldwide and 50% Food and Beverage Outlets Recommend a Friend Scheme And many more Purpose of the role To assist the Health Club Manager in retaining and increasing club membership t hr ough the operation of a profitable, clean and safe facility To assist in every aspect of managing the club with a hands-on attitude, fully deputising for the Manager in his or her absence. Duties and responsibilities Maintain regular communication with the Health Club Manager in order to ensure the overall upkeep and cleanliness of the club. In the absence of the Manager, complete an audit and walk t hr ough of the facility at least once a day and be completely up to date with all operational issues Handle any member complaints before they escalate in an order to maintain member satisfaction and retention, passing them on to the Manager where necessary Participate in or hold meetings with all levels of club staff, in order to ensure key activities are carried out effectively Screen all users of the club using an approved lifestyle questionnaire and assess their physical condition Prescribe individual based exercise programmes, monitoring and reviewing as required Maintain member portfolio records Assist in the reviewing of all club level management reports in order to effectively monitor club performance, Company budgets or Company averages and relate necessary information to the Manager and club staff t hr ough ongoing meetings and training sessions. The primary focus includes, but is not limited to, the following: staffing budgets, club audit reports, membership retention and development, revenue results, refund reports, overall sales figures Assist in the maintenance of an accurate current and potential client base for the purpose of communicating future offers and facilities Ensure the privacy of clients by ensuring that information is not divulged to any other than the relevant parties, as per the Data Protection Act 1988 Maintain all necessary records and documents legibly and neatly Prepare accurate and timely reports as required Ensure personal presentation and quality of work is of the highest standards at all times Ensure product knowledge on hotel products and services is up-to-date at all times Work on a shift basis as required in order to ensure effective management during opening hours Undertake any other duties as may reasonably be requested by the Health Club Manager Sales and Revenue Assist the Manager in activities to locate potential new business t hr ough the appropriate media Ensure all opportunities are taken to promote products to customers and to increase the membership base Assist in analysing club statistics and competitor analysis in-line with both the club and the hotel business plan on a daily, weekly and monthly basis Ensure monthly direct debit payments are monitored and uploaded t hr ough the BACS system in accordance with the sales process.Administratively this requires rejections to be chased and memberships put on hold until payment has been received Monitor membership renewals, suspensions and cancellations and take action as appropriate Health & Safety, Human Resources & Training Hold, or be working towards, relevant fitness and lifeguard qualifications Assist the manager in undertaking and reviewing risk assessments, method statements and safe working practices as required, usually at six monthly intervals Have an understanding of the Health & Safety implications and legislation involved in the clubs operation, particularly in relation to COSHH and the specific chemicals used in the club Implement and maintain effective emergency procedures in all relevant areas, ensuring that all staff are trained and competent in dealing with an emergency situation Clearly understand the qualifications required for each role within the club and the legislative implications Liaise with Human Resources in order to recruit, hire, train and develop new staff members, who will contribute to the future growth of the Company. Team development is a key management function, which requires constant attention. This includes utilising regular training and appraisal systems and other tools prepared by the Human Resources team Provide support and coaching to new team members Attend training sessions and networking events and in order to maintain and improve personal professional capabilities in all areas of club management Assist in the administration and implementation of all Company policies, procedures and philosophies in conjunction with the Human Resources team and relevant employment legislation Maintain effective administrative procedures in these areas including wage forecasts, timesheets and training records Working Relationships Maintain at all times a good liaison and working relationship with colleagues and clients To support the Health Club and Spa Manager in the effective running of the Health Club To ensure the Health Club is clean at all times and all records updated To implement all Health and Safety procedures and ensure all staff are following them To implement all cleaning rotas as per normal operating practices To lifeguard the pool as and when required To carry out the Duty Manager role and shift patterns as per role To train all staff regarding in house induction Ensure COSHH is kept up to date and relevant training is performed for Health Club and Spa To cover Reception duties To perform tours and promote the Health Club facilities when required To work closely with the hotel Maintenance team for any maintenance / repair requirements To understand the Health Club and Spa system and assist on membership administration. To carry out and oversee pool and plant tests as required. To monitor and interact with all gym and Health Club users To write relevant programmes for gym users To assist with the organisation and running of exercise classes Supervising swimming activities at the aquatic centre and making sure that safety procedures, guidelines and policies are followed. Warning of unsafe activities and enforcing water safety policies and pool regulations. Providing first aid in the event of injury, rescuing swimmers in danger or distress and administering Cardiopulmonary Resuscitation (CPR) or artificial respiration, if necessary. Assessing conditions for safety and coming up with an action plan for aquatics emergency. Inspecting pool equipment, facilities and water to make sure they are usable and safe. Instructing or assisting classes To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotels Policy To ensure that maintenance issues are communicated to a Hotel Manager To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Senior Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Senior Manager To ensure that all accidents are reported to a Security Officer/Manager. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Key performance indicators Product knowledge Maintenance and improvement of hotel procedures Quality of training given to employees Customer retention and development Staff retention and development Quality of audit and administrative procedures TPBN1_UKCT