Hotel reception jobs in United Kingdom

Antella Recruitment is delighted to be managing the recruitment for a Group inbound tour operator seeking a Spanish Speaking Groups & Operations Executive. \n Working within a fast-paced inbound travel environment, you will be responsible for creating bespoke itineraries for international groups travelling throughout the UK and Ireland. This is an excellent opportunity for someone who enjoys building relationships, negotiating with suppliers and managing bookings from enquiry through to completion. \n The Role \n\n • Manage group travel enquiries and prepare quotations.\n, • Create bespoke itineraries for international groups.\n, • Liaise with hotels, attractions and transport suppliers to negotiate rates and availability.\n, • Confirm bookings and prepare travel documentation.\n, • Deliver exceptional customer service while building strong relationships with clients and suppliers.\n\n About You \n\n • Fluent in Spanish and English (essential).\n, • Experience within Inbound Travel, Hotel Group Reservations, Reservations or Hotel Reception.\n, • Excellent organisational, communication and customer service skills.\n, • Highly organised with strong attention to detail.\n, • A positive team player with a passion for travel.\n\n If you're looking for an exciting opportunity to build your career within the travel industry, we'd love to hear from you.

Antella Recruitment is delighted to be managing the recruitment for a Group inbound tour operator seeking a Italian Speaking Groups & Operations Executive. \n Working within a fast-paced inbound travel environment, you will be responsible for creating bespoke itineraries for international groups travelling throughout the UK and Ireland. This is an excellent opportunity for someone who enjoys building relationships, negotiating with suppliers and managing bookings from enquiry through to completion. \n The Role \n\n • Manage group travel enquiries and prepare quotations.\n, • Create bespoke itineraries for international groups.\n, • Liaise with hotels, attractions and transport suppliers to negotiate rates and availability.\n, • Confirm bookings and prepare travel documentation.\n, • Deliver exceptional customer service while building strong relationships with clients and suppliers.\n\n About You \n\n • Fluent in Italian and English (essential).\n, • Experience within Inbound Travel, Hotel Group Reservations, Reservations or Hotel Reception.\n, • Excellent organisational, communication and customer service skills.\n, • Highly organised with strong attention to detail.\n, • A positive team player with a passion for travel.\n\n If you're looking for an exciting opportunity to build your career within the travel industry, we'd love to hear from you.

Antella Recruitment is delighted to be recruiting on behalf of a leading travel organisation for a Group Reservations Executive. \n This is an exciting opportunity for an organised and customer-focused individual to join a busy reservations team, managing group accommodation bookings and delivering exceptional service from enquiry through to confirmation. If you enjoy working in a fast-paced environment, building strong client relationships and coordinating multiple bookings, this could be the ideal role for you. The Role\n\n • Manage group reservation enquiries from initial enquiry through to confirmation.\n, • Prepare accurate quotations and proposals for group bookings.\n, • Coordinate accommodation requirements, rooming lists, amendments and special requests.\n, • Liaise with hotels and suppliers to secure availability and negotiate the best possible rates.\n, • Confirm bookings and ensure all reservation details are accurate and up to date.\n, • Build and maintain strong relationships with clients, suppliers and internal teams.\n, • Deliver outstanding customer service while managing multiple bookings and deadlines.\n, • Ensure all administration and reservation records are maintained accurately.\nAbout You\n\n, • Previous experience within Group Reservations, Hotel Reservations, Hotel Reception, Inbound Travel or the Travel Industry.\n, • Excellent communication and customer service skills.\n, • Fluent Spanish and English essential\n, • Strong organisational skills with exceptional attention to detail.\n, • Ability to manage multiple priorities in a busy environment.\n, • Confident using reservation systems and Microsoft Office.\n, • A proactive team player with a positive and professional attitude.\n\n If you are looking to develop your career within a dynamic travel business and have a passion for delivering exceptional customer service, we'd love to hear from you.

Guest Experience Manager – Premium Business CentreLocation: Central LondonSalary: £35,000 - £40,000 + Excellent BenefitsWorking Pattern: Full-time, On-siteCreate Exceptional Experiences in a Premium Business EnvironmentAre you passionate about delivering five-star customer experiences? Do you have a background in luxury hospitality, hotels, guest services, or premium customer-facing environments?We are looking for a Guest Experience Manager to lead the day-to-day experience and operations of a prestigious business centre in Central London.This is a fantastic opportunity for a Hotel Duty Manager, Front Office Manager, Guest Relations Manager, Hospitality Manager, or experienced Customer Experience professional looking to transfer their skills into a premium workplace environment.You will play a key role in creating a welcoming, professional, and engaging atmosphere for clients, visitors, and guests while supporting operational excellence and commercial success.The RoleAs Guest Experience Manager, you will be the face of the business centre, ensuring every client receives an exceptional experience from arrival through to ongoing relationship management.Your responsibilities will include:\n\n • Leading the daily operations of a premium business centre.\n, • Delivering a first-class guest and client experience at every touchpoint.\n, • Building strong relationships with clients and acting as their main point of contact.\n, • Leading, coaching, and supporting the front-of-house team.\n, • Ensuring the reception and client-facing areas are maintained to the highest standards.\n, • Conducting engaging tours for prospective clients and supporting new business opportunities.\n, • Supporting revenue growth through office space, meeting rooms, and additional services.\n, • Managing client onboarding, retention, and relationship-building activities.\n, • Coordinating contractors, facilities, maintenance, and operational requirements.\n, • Supporting health & safety, compliance, and company procedures.\n, • Organising client events, networking sessions, and community initiatives.\n, • Monitoring performance, identifying improvements, and supporting business growth.\nAbout YouWe are looking for someone who takes pride in delivering outstanding service and creating memorable experiences.You may currently be working as a:\n\n, • Guest Experience Manager\n, • Front Office Manager\n, • Hotel Duty Manager\n, • Assistant Hotel Manager\n, • Hospitality Manager\n, • Guest Relations Manager\n, • Concierge Manager\n, • Premium Retail Manager\n, • Serviced Office Manager\n, • Workplace Experience Manager\nYou will ideally have:\n\n, • Experience working in a luxury hospitality, hotel, serviced office, or premium customer service environment.\n, • Previous experience managing or supervising a customer-facing team.\n, • Excellent communication and relationship-building skills.\n, • A warm, professional, and engaging personality.\n, • Strong attention to detail and a passion for service excellence.\n, • The ability to manage multiple priorities in a fast-paced environment.\n, • A proactive approach with the confidence to take ownership.\n, • Commercial awareness and the ability to identify opportunities to improve customer experience and revenue.\n, • Strong IT skills, including Microsoft Office and CRM systems.\nWhat's On Offer\n\n, • Salary of £35,000 - £40,000\n, • Excellent benefits package\n, • Premium Central London location\n, • Opportunity to move from hospitality into a corporate environment\n, • Career development and progression opportunities\n, • A varied role with real responsibility and autonomy\n, • A collaborative and supportive working culture\nTake the Next Step in Your CareerIf you have built your career delivering exceptional service in luxury hotels, hospitality, guest services, or premium customer environments, this is a fantastic opportunity to bring those skills into a growing and professional business environment.Apply today and become the person responsible for creating exceptional experiences every day.

Receptionist \n German Speaking - HYBRID (3 days in Office) Senior Workplace Coordinator \n London \n £30,000 to £43,000 \n Receptionist Workplace Coordinator - German Speaking - in London Finance Firm. Working within a high-end client suite reception we are needing super polish, administration and customer service skills. This is a senior role - We have this exciting challenging role, which combines meeting room reservations, admin and other areas. \n If you have worked as either a corporate receptionist, OR 5* Hotel Receptionist OR have premium Cabin Crew airline experience then please apply. Welcoming clients using customer service skills, for the front desk, front of house as the main ambassador for this firm, also the organising of events. Welcoming clients & visitors using your excellent communication skills, liaising with people face to face to deliver that first-class guest services experience \n Benefits include: GYM, PENSION, LARGE BONUS, PRIVATE HEALTH, PRIVATE DENTAL and more. \n Front of House Recruitment is London's Executive Receptionist Specialist. CABIN CREW OR 5* HOTEL OR RECEPTIONISTS \n 3 days in office, 2 from home \n This company knows what an IMPORTANT job their front of house staff do and how essential this vacancy is for their image. \n Main duties - with a high level of responsibility. \n RECEPTIONIST DUTIES: \n\n • Meeting and greeting clients & visitors in reception offering a warm welcome\n, • Ensuring clients receive VIP treatment\n, • Liaising with other departments and the catering team and the AV team\n, • Liaising with the PAs and executive directors\n, • Booking in the catering for lunch/breakfast meetings\n, • Liaising with private clients and providing a 5* guest experience\n, • Reservation of meeting rooms on a computerised meeting room booking system\n, • Occasionally taking and transferring calls on a switchboard,\n, • Booking couriers\n, • Administration Adhoc duties\n, • Having an eye for detail and occasionally doing floor walks - checking rooms are perfect each time.\n\n Please Google "Receptionist Recruitment Agency" for more or our vacancies

Antella Recruitment is delighted to be recruiting on behalf of a leading travel organisation for a Group Reservations Executive Italian Speaker . \n This is an exciting opportunity for an organised and customer-focused individual to join a busy reservations team, managing group accommodation bookings and delivering exceptional service from enquiry through to confirmation. If you enjoy working in a fast-paced environment, building strong client relationships and coordinating multiple bookings, this could be the ideal role for you. The Role\n\n • Manage group reservation enquiries from initial enquiry through to confirmation.\n, • Prepare accurate quotations and proposals for group bookings.\n, • Coordinate accommodation requirements, rooming lists, amendments and special requests.\n, • Liaise with hotels and suppliers to secure availability and negotiate the best possible rates.\n, • Confirm bookings and ensure all reservation details are accurate and up to date.\n, • Build and maintain strong relationships with clients, suppliers and internal teams.\n, • Deliver outstanding customer service while managing multiple bookings and deadlines.\n, • Ensure all administration and reservation records are maintained accurately.\nAbout You\n\n, • Previous experience within Group Reservations, Hotel Reservations, Hotel Reception, Inbound Travel or the Travel Industry.\n, • Excellent communication and customer service skills.\n, • Fluent Italian and English speaker essential\n, • Strong organisational skills with exceptional attention to detail.\n, • Ability to manage multiple priorities in a busy environment.\n, • Confident using reservation systems and Microsoft Office.\n, • A proactive team player with a positive and professional attitude.\n\n If you are looking to develop your career within a dynamic travel business and have a passion for delivering exceptional customer service, we'd love to hear from you.

Temporary Head Concierge - High-End Residential Development, Watford\n Location: WatfordPosition: Temporary Head ConciergeHours: Monday to Friday, 09:00-17:00Contract: Temporary \n We are seeking an experienced, professional, and customer-focused Temporary Head Concierge to join a prestigious luxury residential development in Watford. \n This is an excellent opportunity for an experienced concierge or residential professional to lead a dedicated front-of-house team while delivering an exceptional service to residents, visitors, and contractors. Key Responsibilities\n\n • Oversee the day-to-day operation of the concierge team.\n, • Provide leadership, guidance, and support to concierge staff.\n, • Ensure all duties and tasks are completed to the required standard and within agreed timeframes.\n, • Maintain exceptional customer service standards at all times.\n, • Monitor team performance and address any operational issues promptly.\n, • Act as the main point of contact for residents, contractors, and managing agents.\n, • Ensure the reception and communal areas are presented to the highest standard.\n, • Manage deliveries, contractor access, resident enquiries, and site communications.\n, • Maintain accurate records, reports, and handovers.\n, • Ensure site procedures, health and safety policies, and security protocols are followed.\n, • Support the Site Manager and Property Management team with the smooth running of the development.\nAbout the Role\n The proposed hours are 09:00-17:00, Monday to Friday, with the primary responsibility of overseeing and supporting the concierge team. The successful candidate will focus on ensuring tasks are completed as instructed, maintaining high service standards, monitoring day-to-day performance, and providing strong operational leadership across the site. About You\n The ideal candidate will have: \n\n • Previous experience as a Head Concierge, Senior Concierge, Front of House Manager, or in a similar leadership role within a luxury residential, hotel, or hospitality environment.\n, • Excellent leadership and people management skills.\n, • Outstanding communication and interpersonal abilities.\n, • A proactive, organised, and professional approach.\n, • The ability to remain calm under pressure and resolve issues effectively.\n, • Strong administrative and IT skills.\n, • A commitment to delivering exceptional customer service.\n, • A smart, professional appearance and a positive attitude.\nWhat We Offer\n\n, • Competitive hourly rate.\n, • Monday to Friday working hours.\n, • Opportunity to work within a prestigious residential development.\n, • Supportive and professional working environment.\n, • Immediate start available for the right candidate.\n\n If you have a passion for delivering exceptional service and have the leadership skills to manage a high-performing concierge team, we would love to hear from you. Apply today to be considered for this exciting temporary opportunity.

The Role \n This role is designed to provide comprehensive administrative support across the office, the General Affairs team, and the executive leadership. The successful candidate will independently manage all front-of-house and reception duties, coordinate international employee travel, and work collaboratively with the EUA Board PA to provide seamless, shared backup support to the Board of Directors, ensuring consistent coverage and operational excellence at all times. \n The key areas of responsibility are: \n GA Administrative Tasks \n Reception Duties \n\n • Registering and greeting visitors, monitoring the switch board, screening and directing calls, ordering food for business meetings.\n, • Take responsibility for the reception area and front of house meeting rooms at ONE’s RHQ regional headquarters, ensuring the reception area and meeting rooms are always maintained to excellent standards.\n, • Set up meeting rooms as required (including refreshments) and check and update the meeting room schedule both at the beginning of each day and then regularly throughout the day.\n, • Ensure to keep all lunch records up to date so all invoices can be checked and passed timely.\n, • Assist with the organisation of town hall meeting facilities and other corporate/social events.\n, • Competent First aider & fire warden.\n, • Order milk and fruit deliveries for the RHQ office including record keeping and invoice processing.\n\n Travel Duties \n\n • Make travel arrangements in line with the EUA Travel policy for London RHQ & Netherlands Sub-RHQ employees, including being responsible for processing subsequent travel invoice settlement in a timely manner against the correct cost centres.\n, • Manage London hotel bookings for visitors (internal/external).\n, • Assist with Visa arrangements as and when required.\n, • Assist where required with travel audits on a monthly basis, utilising the monthly travel data report from the TMC.\n\n Office Facilities \n\n • Assist with post and courier management i.e. open mail and distribute to the correct department accordingly, arrange couriers, and special deliveries.\n\n Meeting Organization \n\n • Coordinate other RHQ departmental meetings if requested, including venue arrangement and meeting facilities.\n\n London RHQ CSR \n\n • Provide assistance when required in coordinating London RHQ CSR activities, driving engagement and ensure they are arranged in line with ONE’s CSR policy and have the correct insurance coverage with EUA Legal.\n\n EUA BOARD PA Support \n Director Travel Arrangements: \n\n • Book travel arrangements (flight, train, hotel bookings, taxi arrangements).\n, • Handle visa arrangements for business trips.\n, • Manage Concur travel cost approval requests.\n, • Handle all travel-related invoices, cross-checking before passing to accounts for payment.\n\n Meetings and Visitor Coordination: \n\n • Coordinate guest visits, ensuring individual requirements are met (building access, meeting room bookings, business lunches/dinners).\n, • Organise meetings – book meeting rooms or conference facilities.\n\n Personal Assistance: \n\n • Arrange and schedule appointments as necessary .\n, • Answer and screen telephone calls, taking accurate messages.\n\n Meeting Organisation: \n\n • Assist to arrange/coordinate EUA Board , Function Head and EUA Head meetings in coordination with EUA Board PA.\n\n Other Tasks \n\n • Assist with ad hoc projects as and when requested.\n, • Maintain confidentiality of Client, Company, and Staff information at all times.\n, • Provide cover / support Office facilities during periods of absence.\n, • Ensure that all email correspondence is correctly filed in the mailboxes in which you are responsible for.\n\n The Requirements \n\n • Minimum of 2 years’ experience within a similar role\n, • Proven experience in an administrative role, preferably supporting senior management.\n, • Organisational and time management skills.\n, • Travel booking experience is required\n, • Receptionist and switchboard experience is required\n, • Office facilities experience\n, • Excellent verbal and written communication skills\n, • Excellent people skills\n, • Fluency in written and spoken English\n, • Able to work with initiative\n, • Excellent attention to detail\n, • Basic knowledge of Microsoft office / G-Suite programme\n, • Communication\n, • Teamwork\n, • Problem solving\n, • Planning & Organisation\n, • Customer Service\n\n The Benefits \n\n • Paid annual leave of 25 days per annum plus UK bank and public holidays.\n, • Hybrid working arrangement.\n, • Membership of the Company’s Group Personal Pension Plan.\n, • Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review.\n, • Permanent Health Insurance.\n, • Death in Service.\n, • Private Medical Cover (BUPA) after two years’ service.\n, • Employee Assistance Programme, with free independent confidential support and virtual GP services.\n, • An interest free annual travel season ticket loan.\n, • Family leave policies enhanced above statutory.\n, • Enhanced company sick pay policy.\n, • Medical health check.\n, • Annual eye test and contribution towards glasses for VDU prescriptions.\n, • Online employee discount platform.\n, • Health Cash Plan\n\n Application \n The closing date for this vacancy is 6th August 2026 but if a significant number of applications are received, it will close earlier. \n Applicants must have the permanent right to live and work in the UK.

Receptionist \n London \n £35,000 to £42,000 \n Receptionist for London High-end Private Equity firm to be part of a team who cover Front of House, administration and customer service. This amazing opportunity will include the liaison with VIPs and various heads of business. Using your 5 reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great Bonus and Private Health. Previous FOH receptionist experience from either a company, or a 4 or 5 Hotel, or ex-cabin crew experience welcome. \n Reception Duties: \n\n • Overseeing the switchboard and being the firms ambassador for some incoming calls\n, • Screening telephone calls and forwarding messages\n, • Meeting and greeting in a warm, friendly manner to clients, staff and visitors\n, • Utilising the meeting room calendar / meeting room software\n, • Setting up conference calls\n, • Overseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times\n, • Booking lunches, liaising with hospitality teams for drinks and lunches for guests\n, • Keeping check on office supplies and ordering if necessary\n, • General administration (photocopy, fax, scanning)\n, • Sorting and distributing post daily and ordering couriers\n, • Assisting PAs and Directors where possible\n, • Booking Travel and Accommodation\n, • Other ad hoc duties as requested from time to time\n\n Requirements: \n\n • Previous FOH/Reception or Cabin Crew experience\n, • Wonderful communication and administration skills\n, • Able to successfully communicate at the highest level\n, • Ability to prioritise and have attention to detail\n, • Ability to work in a fast paced and challenging environment\n, • Excellent telephone manner, well presented and polite\n, • A team player\n, • Knowledge of MS Office\n\n Search "Receptionist Needed" for more information on our jobs \n

First impressions are the most important right? The reception team at Village Hotel Club are the first friendly face our guests see.From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome.A font of knowledge, you will know every detail about the hotel and loc

We're currently recruiting a dedicated Cleaning Supervisor to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 35 hours per week.As a Cleaning Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Here's an idea of what your shift patterns will be: 5 out of 7 daysPlease note: This role is contracted to weeks per yearAre you willing to learn new skills? Here's what you need to know before applying with Compass Group UK&I:Your key responsibilities may include:Ensuring all deliveries are checked and stored promptly and correctlySupervising a team, creating a positive environment where the team feel welcomed and supportedBeing a responsible key holderAssisting with weekly bookwork and any other duties that are necessaryProducing weekly rotas following the manager's guidelinesPlacing orders for stock to maintain the correct stock levelsDelegating where necessary and ensuring the team are proactive at all timesComplying with Food Handling & Hygiene standardsComplying with Health & Safety regulationsOur ideal Cleaning Supervisor will:Previous experience supervising frontline teams within a similar environmentGood communication skills with a focus on great Customer ServiceTeam player and can-do attitudeAbility to work under pressure whilst maintaining a positive attitudePart of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/2906/75478003/52810391/R/STC #MedirestCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsPart of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/2306/43104002/52816082/STC #MedirestCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ

Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services.As a Ward Hostess/Host you would provide a warm and welcoming environment for patients, every day is different and by facilitating patient's nutrition and hydration needs, you can make a real difference!Here's an idea of what your shift patterns will be: 3 out of 7 daysPlease note: This role is contracted to weeks per yearKey responsibilities:Provide menus, take orders from patients and support with all dietary and allergen queries.Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service.Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service.Liaise with ward staff to ensure patients' needs are met in a timely manner.Offer a great customer service by always putting the patient first.Our ideal Ward Hostess/Host will:Awareness of food & hygiene standardsPassionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.It doesn't matter if you've never worked as a Ward Host / Hostess before. What does matter to us the most, is taking pride in what you do and a willingness to learn and go the extra mile for our patients.This position is subject to a Disclosure & Barring Service check; costs met by the employer.Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/1607/75478001/52813980/R/BU #MedirestCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ

We're currently recruiting a dedicated Cleaning Supervisor to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week.As a Cleaning Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Here's an idea of what your shift patterns will be: Variable shiftsPlease note: This role is contracted to weeks per yearCould you bring your spark to Healthcare? Here's what you need to know before applying:Your key responsibilities will include:To be the regular day-to-day client contact and maintain basic reportsTo ensure 5 start cleaning standards are delivered every dayTo manage stock control of all items within the remit of the role (linen and consumables)To train and develop the team in all tasksTo promote a safety culture and ensure the team are aware of and operate in accordance with company and client Health & Safety procedures at all timesTo ensure the delivery and quality of the operation are in accordance with the client service level agreement and company procedures as well as KPI'sRecruit, train and develop the team to ensure they have the required skills to do their jobs safely and well whilst ensuring the team is engaged and managed effectively to achieve their performance targets.To manage the labour, equipment & resources budgetOur ideal Cleaning Supervisor will:Experience in a similar roleKnowledge of Health & Safety legislation including COSHHExcellent people managementExcellent communication skillsExperience in carrying out monitoring of quality standards/auditsIT literatePassion for training and leading a teamAble to work flexibly in line with business requirements including attending meetingsPart of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/0707/99320003/52436066/R/STC #MedirestCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ

Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services.As a Ward Hostess/Host you would provide a warm and welcoming environment for patients, every day is different and by facilitating patient's nutrition and hydration needs, you can make a real difference!Here's an idea of what your shift pattern will be:Mon: Full-time (Days)Tues: Full-time (Days)Weds: Full-time (Days)Thurs: Full-time (Days)Fri: Full-time (Days)Sat: Full-time (Days)Sun: Full-time (Days)Key responsibilities:Provide menus, take orders from patients and support with all dietary and allergen queries.Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service.Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service.Liaise with ward staff to ensure patients' needs are met in a timely manner.Offer a great customer service by always putting the patient first.Our ideal Ward Hostess/Host will:Awareness of food & hygiene standardsPassionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.It doesn't matter if you've never worked as a Ward Host / Hostess before. What does matter to us the most, is taking pride in what you do and a willingness to learn and go the extra mile for our patients.This position is subject to a Disclosure & Barring Service check; costs met by the employer.Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/1506/75478001/52813986/BU #MedirestCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ

We're currently recruiting a dedicated Switchboard Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 32 hours per week. As a Switchboard Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: 4 out of 7 days Could you bring your spark to Healthcare? Here's what you need to know before applying: Your key responsibilities will include: • Taking telephone calls for a busy Hospital in Healthcare environment, • Dealing with emergency calls on behalf of Hospital Our ideal Switchboard Operator will: • Excellent communicational skills, • High level of attention to detail, • Ability to deal with emergency scenarios and follow procedures accurately. Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals. Job Reference: com/1206/42970007/52809421/R/STC #Medirest Compass Group UK&I is committed to fosteri...

THE RITZ LONDON OVERVIEW Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues. POSITION OVERVIEW We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Rooms Division as a Head Butler. The successful candidate will be committed to going above and beyond to deliver exceptional service to our guests while maintaining The Ritz Londons 5-star luxury standards. As our Head Butler, you will be responsible for providing unparalleled service to our clients and guests, ensuring all facilities and requests are well taken care of, and needs are anticipated in advance and managed accordingly. Our Head Butler will be working closely with other departments such as Housekeeping, Room Service, Reception, and Hall Porters & Concierge to maintain the highest 5-star standards for our guests and their experiences. ENTRY REQUIREMENTS • Relevant experience in a 5-Star property or household equivalent is essential, • Excellent customer service skills and dis...

Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!. In this role, you'll take pride in overseeing the Reception, Concierge, Guest Relations, and Nights teams, bringing a cohesive, seamless experience to each guest.

Reception Manager *luxury hotel*. Excellent development opportunities with 80% of our managers being home-grown. Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.

Are you passionate about delivering exceptional service and creating unforgettable guest experiences? Firmdale Hotels is seeking an enthusiastic and dedicated Reception Supervisor to join our prestigious team at The Soho Hotel.

Reception Supervisor (Luxury Hotel/ Opera PMS) £28,000 - £30,000 + £5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays Ascot - Office based Are you a Reception Supervisor or similar with Opera PMS experience, looking to join a world-renowned luxury hotel group offering a �

Previous experience as a Reception Manager or Front of House supervisor in the hotel industry. Reception Manager - Royal National Hotel - Bloomsbury, London. We are now recruiting a Reception Manager at.

Are you passionate about delivering exceptional service and creating unforgettable guest experiences? Firmdale Hotels is seeking an enthusiastic and dedicated Reception Supervisor to join our prestigious team at The Soho Hotel. As a Reception Supervisor, you will play a crucial role in ensuring our

Guest Service Manager Opening in Autumn 2026, Hyde & Seek will join Marriotts Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswaters bohemian spirit, a local oasis for those who love creativity, character, and connection. Were building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge? Its an exciting time to join us as Guest Services Manager. Key Responsibilities: Support the Front Office Manager in delivering smooth, efficient, and high-quality guest services across all touchpoints of the hotel. Oversee daily front office operations, ensuring consistent service standards and a seamless guest journey from arrival to departure. Lead by example on the floor, supporting the team to deliver warm, professional, and personalised guest interactions. Handle guest feedback, complaints, and service recovery with confidence, empathy, and a solution-focused approach. Monitor service standards across reception and lobby areas, ensuring the hotel presentation always reflects brand expectations. Coordinate closely with Housekeeping, Maintenance, and F&B teams to ensure operational alignment and guest satisfaction. Support and develop front office team members through coaching, feedback, and on-shift leadership. Maintain strong attention to detail in reporting, guest profiles, and operational processes. Represent Hyde and Seek Hotel with professionalism, authority, and genuine care for the guest experience . About You: Minimum 2 years experience in a Guest Service in hotel industry, London experience is desirable Strong understanding of Front Office operations, with a hands-on, detail-driven, and guest-focused approach. Confident leader who can support, guide, and motivate a team while maintaining high service standards. Positive, curious, and open-minded, with a collaborative approach to teamwork and problem-solving. Naturally proactive, with the ability to anticipate guest needs and elevate the overall guest experience. Excellent attention to detail, particularly in service delivery, reporting, and operational consistency. A strong communicator who remains calm and professional in fast-paced or challenging situations. A true ambassador for Hyde and Seek Hotel, bringing personality, creativity, and pride to everything you do. Some of the benefits you can enjoy as a permanent member of staff include: Competitive salary Discounts on hotel rooms and food and beverage worldwide Learning and development opportunities Recommend a friend bonus Wage stream financial wellbeing program Recognition programs Wellbeing programs Free meals whilst on duty Employee assistance programme 31 days paid holiday per year (inclusive of bank holidays) Team building events Monthly Employee Appreciation Lunch Paid birthday off If you havent been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010). TPBN1_UKCT

All applicants must be able to provide evidence of their Right to Work in the UK. Chef De Partie Role Overview We are looking for a chef de partie to join our team in creating memorable meals for our restaurant's guests. You will be responsible for a specific section of the kitchen, preparing high-quality food that meets the head chef's standards, and ensuring that your station is sanitary and well-stocked. To be successful as a chef de partie, you should be someone who can keep a level head when working under pressure. The ideal candidate will be an excellent team player, willing to go the extra mile in pursuit of great food and exceptional service. Reporting to: Head Chef & Kitchen Duty Manager MAIN RESPONSIBILITIES A Chef-de-Partie runs a specific section in a kitchen, and report to the Head Chef & Sous Chefs. The role is made up of many varying responsibilities including: Preparing, cooking and presenting high quality dishes within the specialty section Assisting the Head Chef and Sous Chef in creating menu items, recipes and developing dishes Preparing meat and fish Assisting with the management of health and safety Assisting with the management of food hygiene practices Managing and training any Commis Chefs Monitoring portion and waste control Overseeing the maintenance of kitchen and food safety standards PERSON SPECIFICATION Must have a passion and love for food Must be proactive, not reactive i.e. stopping issues before they happen, rather than putting them right after the event Previous experience of working in a large hotel AA* Hotel NVQ level 2 catering qualification ESSENTIAL Experience of working as a Chef-de-Partie in a four star hotel Flexible Schedule Employee Benefits - What we offer you We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include Salary £31,500 per annum 48 Hours 5/7days Training Allowance for bespoke training to improve your skills Competitive live-in costs, shared accommodation own room 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service. NEST pension scheme for all eligible employees. FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services. Ongoing development, training and opportunities to progress. Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum) Regular rewards and recognition with monthly, annual and long service awards. Preferential membership fees for our award-winning Ndarra Spa. 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy. Uniform provided for guest-facing roles Free On-site Parking About Us The Coniston Hotel Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleods Bar & Lounge and a Five-Bubble rated spa Ndarra Spa - as well as an array of on-site activities such as clay pigeon shooting, 4x4 off-roading, archery, fishing, e-biking and walking. The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture-perfect outside locations. We pride ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too. About Us The Coniston Hotel Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleods Bar and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, 4x4 off-roading, archery, fishing, e-biking and walking. The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations. We prides ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too. TPBN1_UKCT

The world is yours with Meli Joining Meli is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. Its knowing that the world is yours that you can elevate your career across countless destinations, all while being part of one warm, supportive and passionate family. Night Manager Department: Night Reception Location: London, UK Reports to: Reception Manager / Front of House Manager Direct Reports: Assistant Night Manager, Night Porters, Night Receptionist Package: Competitive package, plus service charge Whats in it for you? Competitive compensation package Global career opportunities across 350+ hotels Hotel discounts for you, your friends & family worldwide Health medical cash plan Company pension scheme Loyalty rewards & refer-a-friend bonus 29 days holiday including bank holidays Unlimited access to Melis global e-learning platform Career growth within a global hospitality brand High-street savings through Perks at Work Meals on duty Mission As Night Manager, you will ensure full management supervision of the hotel during night hours, maintaining seamless operations, accurate reporting and exceptional guest service. You will lead the night team, ensuring all procedures, security standards and financial controls are followed, while acting as the senior decision-maker in the absence of senior management. Key Responsibilities Oversee the hotel during night operations, ensuring smooth and efficient service at all times Act as Duty Manager, taking full responsibility for the hotel overnight Ensure all night audit reports and system processes are completed accurately and on time Supervise and support the night team, ensuring awareness of occupancy levels, events and operational priorities Deliver excellent guest service, handling queries and resolving complaints efficiently Support the front desk team to ensure smooth check-in and check-out processes Maintain a safe and secure environment, ensuring compliance with health & safety, fire and licensing regulations Monitor and enforce financial procedures, including credit control, allowances and adjustments Ensure effective communication and handover between day and night teams Maintain accurate logs of incidents, actions and operational updates What were looking for Experience in Front Office or Night Management within a hotel environment Strong knowledge of hotel operations, night audit and Duty Management procedures Proven ability to lead and supervise teams effectively Strong guest service skills with experience handling complaints and problem-solving Excellent organisational skills and attention to detail Good understanding of financial controls and reporting processes Knowledge of health & safety, fire safety and security procedures Confident decision-maker with the ability to work independently Strong communication skills and ability to work across departments Flexibility to work overnight shifts Because belonging to the great Meli family is being VIP At Meli, our people are the heart of everything we do. Whether youre stepping into leadership or continuing to grow your expertise, youll be part of a culture defined by respect, collaboration, and passion. From our newest talents to our most experienced professionals, we are all Very Inspiring People and that includes you. Our Commitment to Diversity & Inclusion We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meli, we believe our differences make us stronger and help build a responsible present and a sustainable future. If you want to be a Very Inspiring Person, apply now and start your journey with Meli. TPBN1_UKCT

Curate exceptional arrivals. Build lasting relationships. Elevate every experience. At Hotel Indigo & K West Shepherds Bush, our Spa & Wellbeing sanctuary is designed to offer more than treatments, it provides a place of restoration, connection, and personal wellbeing. As our Spa Reception & Membership Manager , you will be the face of that experience, leading a team that delivers exceptional service while building a thriving community of loyal members and wellness enthusiasts. This is a unique opportunity for a hospitality professional who combines luxury guest service with commercial acumen, relationship-building expertise, and a genuine passion for wellbeing. What's Our Story? Inspired by the individuality and creativity of Shepherd's Bush, Hotel Indigo brings the neighbourhood's character to life through thoughtful design, authentic experiences, and personalised service. Within this vibrant setting, our Spa & Wellbeing offering creates a refined retreat where guests and members can escape, recharge, and invest in their wellbeing. As Spa Reception & Membership Manager, you'll play a pivotal role in shaping first impressions, nurturing lasting relationships, and ensuring every guest journey is as memorable as it is seamless. Here's what you can look forward to as our Spa Reception & Membership Manager: Annual Salary: £38,000 Commission structure Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties IHG Employee rate across 6000 hotels globally Complimentary stay after passing probation Extensive discounts on our benefits platform Access to a Healthcare Cash plan Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing Career development programmes and training opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Lead the guest journey: Oversee the day-to-day operation of Spa Reception, ensuring every guest and member receives a warm, personalised, and seamless experience from arrival to departure. Operational leadership in the absence of the Director of Spa & Wellbeing. Build a thriving membership community: Drive membership acquisition, retention, and engagement through exceptional service and relationship building, Own the details: Manage reservations, memberships, retail transactions, guest communications, and CRM records with accuracy and efficiency. Create memorable experiences: Organise member events, wellness workshops, VIP visits, and exclusive experiences that strengthen loyalty and bring the wellbeing community together. Inspire your team: Recruit, train, and develop Spa Receptionists, creating a culture of luxury hospitality, accountability, and continuous improvement. Drive commercial performance: Lead revenue growth across memberships, retail, wellness experiences, and upgrades while monitoring key performance indicators and identifying opportunities to enhance results. Champion wellbeing: Become an ambassador for the Spa & Wellbeing philosophy, ensuring every interaction reflects the standards, values, and experience we aspire to deliver. Maintain operational excellence: Oversee reception standards, daily reconciliations, cash handling, reporting, and compliance while ensuring all guest-facing areas remain immaculate. Assist with scheduling team rotas, managing timesheets, and overseeing booking systems. What's Your Story? You're a natural relationship-builder with a passion for luxury hospitality and wellness. You'll thrive in this Spa Reception & Membership Manager role if you bring: Previous experience in a Spa Reception Manager, Membership Manager, or Health Club Manager role Proven experience driving membership sales, retention, and guest loyalty programmes Strong commercial awareness with the ability to achieve revenue and membership targets Exceptional interpersonal, communication, and organisational skills Experience leading, developing, and motivating guest-facing teams Confidence handling VIP guests, member relationships, and service recovery situations Experience using spa booking, membership, or CRM systems A genuine passion for luxury service, wellbeing, and creating meaningful guest experiences Fitness knowledge is an advantage Pre-opening experience a bonus! As Spa Reception & Membership Manager, you'll be far more than the person overseeing reception. You'll be the champion of first impressions, member relationships, and the driving force behind a community that sees the Spa not simply as a facility, but as an essential part of their wellbeing journey. All applicants must have existing rights to work status in the UK. TPBN1_UKCT

Guest Service Manager Crowne Plaza London Kings Cross Job Type: Full-time, Permanent Salary: Competitive About Us The Crowne Plaza London Kings Cross is a contemporary four-star hotel offering 430 beautifully designed bedrooms , Bloom Restaurant & Bar , seven state-of-the-art meeting and event spaces , an exclusive Club Lounge , and a fully equipped gym . As part of the IHG Hotels & Resorts family, we pride ourselves on delivering exceptional guest experiences through genuine hospitality and outstanding service. Join Our Team We are looking for an experienced and motivated Guest Service Manager to lead our Front Office team and ensure every guest enjoys a memorable stay. This is an excellent opportunity for a passionate hospitality professional with strong leadership skills who thrives in a fast-paced environment. About the Role As Guest Service Manager, you will oversee the day-to-day operation of the Front Office, ensuring the highest standards of guest service are consistently delivered. You will lead by example, support and develop your team, and work closely with all hotel departments to ensure seamless operations. You will also act as a Duty Manager , taking responsibility for the hotel during your shift, handling guest concerns, responding to emergencies and ensuring the safety, security and satisfaction of our guests. Key Responsibilities Lead, motivate and develop the Front Office team to deliver exceptional guest experiences. Manage the daily operation of Reception and Guest Services. Ensure efficient and professional check-in and check-out procedures. Handle guest enquiries, feedback and complaints promptly, professionally and with empathy. Monitor guest satisfaction, identify opportunities for improvement and drive service excellence. Maximise guest satisfaction and encourage positive online reviews. Ensure compliance with IHG brand standards, hotel policies and health & safety procedures. Build strong working relationships with Housekeeping, Food & Beverage, Reservations, Engineering and all other departments to ensure seamless guest service. Act as the Duty Manager, making confident operational decisions and resolving guest issues effectively. Be the first point of contact during emergencies, ensuring hotel procedures are followed and appropriate action is taken. Conduct regular floor walks and public area inspections to maintain presentation and service standards. About You The successful candidate will have : Previous experience in a Front Office supervisory or management role within a hotel. Excellent leadership and people management skills. Outstanding customer service and communication abilities. Strong organisational and problem-solving skills. Experience using hotel Property Management Systems (Opera experience is advantageous). Flexibility to work shifts, including evenings, weekends and bank holidays. A positive, proactive attitude and passion for hospitality. What We Offer Competitive salary. Employee discounts across participating IHG hotels. Meals on duty. Incentive Schemes to boost your earning potential Long Service Awards A supportive and inclusive working environment. Apply Now If you are passionate about delivering exceptional guest experiences and are ready to take the next step in your hospitality career, we'd love to hear from you TPBN1_UKCT

Department : Kitchen Reports to :Executive Chef/Head Pastry Chef At Loscar London we deliver a personal, tactful, and friendly service, anticipating guest needs, creating a homely ambience in a sophisticated environment to achieve an elegant and comfortable experience. Our 7 Michel Reybier Hospitality Values Entrepreneurship Agility Well-being Competence Rethinking luxury Tailor-made Emotion Job Overview With the Head Pastry Chef, to oversee and direct the seamless running of pastry section, by providing a highly efficient and effective service whilst ensuring that all financial and statutory requirements are met, and supporting the delivery of outstanding customer service. To implement delivery of the business strategy in conjunction with the Head Pastry Chef and the Executive Chef. Objectives and Goals Seek and maximise revenue opportunities and minimise costs without compromising standards Effectively oversee and direct the kitchen department in a smooth and operational manner. Guide and lead by example in all areas of kitchen and hotel conduct. To create a motivated and high performing team, committed to delivering high standards of food production and presentation Flawless reputation for the kitchen on Health and Safety issues Respond to any changes in the kitchen as dictated by the needs of the operations and the company working closely with the senior chefs to ensure a seamless operation Protect the health, safety and well-being of our guests and colleagues Establish and maintain clear communication from to the brigade which is both positive and direct Be a change agent, constantly reviewing service delivery Key Duties and Responsibilities Kitchen Management Assist in implementing appropriate menus across all departments which are seasonally inspired and updated as required Discuss all food complaints with the kitchen brigade and take remedial action to avoid further customer dissatisfaction Build relations with the restaurant, bar and hotel teams to enable constructive feedback on service, food quality, drive and motivation in order to continually raise guest expectations Ensure that food quality is maintained at the highest standard at all times taking action as required Plan daily specials, menu compilation, dish and recipe development, in line with the annual menu changes To supervise the daily procedure of receiving food and related supplies to the kitchen, rejecting and returning as and when necessary Ensure that all section files and recipes are maintained and updated and in addition that they are adhered to on all sections, at all times Co-ordinate with Meeting & Events Sales Manager and Reservation Manager and Reception Manager, to deliver menus for private and group functions respectively To operate the pass service of food from the Pastry kitchen pass to the restaurant, liaising with the Restaurant and Banqueting staff and ensuring the food is consistently to the standard required Sets an example of cleanliness and correct work practices to all kitchen personnel To demonstrate a high standard of personal appearance, ensuring good personal hygiene for self and team People Development Develop a positive and direct relationship with all colleagues, HODS and external links Stimulate a positive learning culture Health and Safety Understand relevant H&S legislation including the use of Risk Assessments and Safe Systems of Work and the implications on the business, taking action as required To ensure all staff work hygienically and productively and have completed departmental documentation in line with company requirements Ensure a safe workplace by identifying and reporting hazards and taking corrective action Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity Facilitate visits by EHO and supporting and enforcing required action. Be fully aware of fire, bomb and evacuation procedures for your department and your colleagues Circulate information within the hotel to maintain staff awareness of the hotels health and safety policy To be fully conversant with the Hotel Health and Safety policy and procedures Remain updated on Health and Safety Legislation, taking action as required To ensure all working areas of the kitchen, dry stores and refrigeration are maintained in a clean and hygienic condition at all times. To ensure the standards, reports and controls for health and safety, food hygiene, risk assessments, COSHH, manual handling and produce are maintained as prescribed by legislation, the company and independent auditors. Review and communicate health and safety audit reports and initiate required action as required To ensure that all kitchen personnel strictly adhere to manufacturers instructions of use of all machinery and equipment. To ensure that all kitchen equipment is maintained to operating specifications and to complete weekly maintenance lists where necessary which are forwarded to the Maintenance Manager Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity Communication Communication with all relevant parties is clear, consistent and transparent To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out To be aware and notify your team of any menu changes, special requirements (including menu items and dishes), and outstanding orders or work tasks required prior to the commencement of service. To attend meetings as required, taking the opportunity to enter into discussions and present ideas and solutions in a positive fashion Financial Management of monthly stock take To control wastage by managing the maintenance of the correct stock levels and rotation from dry stores and avoidance of the over ordering or production of food and mis en place. To be aware of, and make your team aware of the required food cost percentages as set down by the budget and to manage the department within these guidelines at all times. To manage the prevention of pilferage from the dry stores and refrigeration within the department, by keeping all areas locked, and relevant keys safe where necessary. Misc Work with senior chefs and department heads on various special assignments and any other reasonable request Qualifications and Requirements Previous experience in quality establishments Kitchen Management experience Certification in level three health and safety, and food hygiene ideal Proven experience in managing a team TPBN1_UKCT

Distribution Support Executive Are you in Reservations, Reception or Revenue and ready to take your hospitality tech skills to the next level? We're on the hunt for a driven and detail-oriented Distribution Support Executive to join our fast-paced, tight-knit team. Make a meaningful impact in a dynamic environment, supporting cutting-edge systems and ensuring our distribution platforms are running like clockwork. You'll be the go-to expert, bridging the gap between our Revenue Management and Reservations teams, troubleshooting technical challenges, and keeping our systems finely tuned. If you love diving into connectivity mysteries and turning complexity into clarity, we want to hear from you. Benefits for a Distribution Support Executive: Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day Access to 40% of your pay before payday through Wagestream Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons 24/7 employee assistance programme Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training What you'll be doing as a Distribution Support Executive: Be the first line of tech-savvy support for our Revenue and Reservations teams, resolving connectivity hiccups with speed and precision. Offer expert insights to the revenue team on CRS functionality and help teams unlock its full potential. Help configure and maintain rate plans and room types across CRS and Siteminder (channel manager) Ensure smooth and timely updates across all distribution channels. Conduct regular audits of PPHE distribution systems, keeping everything brand-aligned and running smoothly. Tackle failed Opera OXI messages and coordinate with MyOracle Support when needed. Act swiftly to notify teams of any system outages. Aid in the configuration and rate loading of new rate plans and changes to room types Play a key role in onboarding new properties, ensuring everything is set up to succeed. Manage user access across platforms in line with company policy. Help keep SOPs up-to-date and relevant to support streamlined operations. What we're looking for from you: Mid-senior level experience in Reservations, Front Office, or Revenue Management Proficiency in Opera PMS. Familiarity with OTA distribution platforms and technologies. A knack for troubleshooting and resolving technical issues Strong organisation skills and attention to detail. Clear and confident communicator, both spoken and written. If you're passionate about hospitality tech and ready to make a difference in an innovative team, then this is your next move. Apply now and let's shape the future of hotel distribution together! TPBN1_UKCT

Spa Operations Manager Were looking for a Spa Operations Manager join our Spa & Wellness team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worlds most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Hyde Park is Londons most iconic address. Its another world; a world of oriental luxury and the most attentive service. A world thats all about our guests. As a Spa Operations Manager at Mandarin Oriental Hyde Park, London, we expect from you: Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa & Wellness Director In absence of the Spa & Wellness Director the Spa & Wellness Operations Manager will take over all responsibilities/duties, including guest/colleague problems, looking after VIPs and attending meetings To assist the Spa & Wellness Director in ensuring the budget requirements are adhered to, with emphasis being on profitability To assist the Spa & Wellness Director in co-ordinating the day-to-day running of the Spa and to ensure the high standard of service is maintained. To be responsible for the progressive, professional and well-organised training induction for all staff in reception and administrative duties. All training must be properly recorded. As a Spa Operations Manager, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable. To be a successful Spa Operations Manager candidate , you have experience within a luxury Spa environment and are passionate about service and exceeding guest expectations. You have a strong understanding of systems and IT technology, are a strong team player and have excellent communication skills, both written and verbal. Previous Spa or Hotel experience in a 5-star environment is essential. Our commitment to you: Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, its important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals 50% F&B & Spa discount on property Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum) Complimentary Westfield Healthcare cash plan, children added at no extra cost Colleague Experience Stay in-house with breakfast included upon completed probation Friends & Family hotel rate and Spa discount 1 paid Charity Day per year to dedicate to a charity of your choice Season ticket loan & cycle to work scheme £750 recruitment referral bonus Free meals on duty & uniform dry-cleaning services Increased holiday entitlement with Length of Service, up to 33 days off Free Life Assurance benefits whilst in service Access to Hospitality Actions Employee Assistance Programme Employee Recognition Programmes Social, wellbeing, charity, and sporting events throughout the year SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON. Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Orientals culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination , ethical supply chain and procurement , community and colleague engagement , technology practices and waste reduction . We are committed to doing the right thing, every day. DIVERSITY & INCLUSION. We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. ELIGIBILITY TO WORK IN THE UK. Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Were Fans. Are you? TPBN1_UKCT

SPA TREATMENT MANAGER,SPA & WELLNESS 39 hours, 5 days per week Werelooking for aSpa Treatment Managerto join our iconicSpa & Wellnessteam. Mandarin Oriental Hyde Park is Londons most iconic address.Itsanother world; aworld oforientalluxury and the most attentive service. A worldthatsall about our guests. AsaSpa Treatment Managerat Mandarin Oriental Hyde Park, London,you willbe responsible for: Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa& WellnessDirector Dealingdailywith the following: Guest complaints, Therapist needs, telephonecallsand reception duties Complete Spa tours to review standards,proceduresand operational status Coordinate scheduling of rotas, annual leave and bank holiday entitlement for Treatment Supervisor and Therapists Review treatment rooms whichincludetreatment trolley, closet millwork, linens, treatment beds equipment upkeepdailyto ensure all standards are met Responsible for motivating retail sales and ensure that all sales are recorded accurately Reading throughemailsregardingSpa, meetings, groups, and VIPs As a Spa Treatment Manager you will be workingon arotatingshift basis,Monday to Sunday, 39 hours a week. Shift patterns will vary frommorning andeveningshifts(including weekends and bank holidays), so flexibility isrequiredwhereapplicable. Tobeasuccessful Spa Treatment Managercandidate , youwillhaveanNVQ Level 2 and above in Beauty Therapyand havea proventrack recordof service excellence in a Spa environment. It is an advantage if youalready have experience from within a luxury service environment. In return,you will receive an array oficonicbenefits, such as: Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined usat the beginning of their career andare now leading their own teams and divisions. Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career. 3 complimentary nights per year, increasing to 5 with length of service Discounted stays at our beautiful properties across the Group Access to discounts and deals with over500 popular high street retailers, including discounted gym memberships and travel deals 50% F&B & Spa discount ComplimentaryWestfieldHealthcare cash plan,children added at no extra cost Colleague Experience Stay in-house with breakfast included upon completed probation Friends & Family hotel rate andSpa discount 1 paid Charity Day per year to dedicate to a charity of your choice Season ticket loan & cycle to work scheme £750recruitment referral bonus Freemealson duty & uniform dry-cleaning services Increased holiday entitlement with Length of Service, up to33 daysoff Subsidized podiatry sessions with our incredible Bastien pedicurists Free Life Insurance benefits whilst in service Company pension plan Access to Hospitality Actions Employee AssistanceProgramme Employee RecognitionProgrammes Social, wellbeing, charity, and sporting events throughout the year SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON. Corporate responsibility values are deeply ingrained in Mandarin Orientals culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We arevery proudof the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination , ethical supply chain and procurement , community and colleague engagement , technologypractices and waste reduction . We are committed to doing the rightthing,every day. DIVERSITY & INCLUSION. We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which weoperate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability,backgroundor religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles.No form of bullying, intimidation,discriminationor harassment of otherswillbe tolerated. ELIGIBILITY TO WORK IN THE UK. Pleasenote,all candidates applying for this role must have obtained the right to work and live in the UK.Documented evidence of eligibility will berequiredfrom candidates as part of the recruitment process. WereFans. Are you? TPBN1_UKCT