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Function: | Creative Strategy | UGC Direction | Paid Social Performance Reports to: Head of Performance Location: Hybrid - Hambi Media HQ, Oval, Central London Compensation: £40,000 - £60,000 Overview: Hambi Media Ltd is now the leading performance creative agency for e-commerce brands in the UK, boasting a team of 40+ high-performing A-Players. With over £100M spent on creative across Meta and TikTok ads, our clients include Heights, Surreal, 47 Skin, Nutrition Geeks, Mindful Chef and many more. We’re proud to be one of the few D2C creative agencies housing in-house design, production, strategy, and UGC teams under one roof. Our small and fresh team was born in the world of advertising and film; bringing an exciting blend of creativity and ad strategy. We offer a range of bespoke top-of-funnel brand services for our clients, including performance and creative, high-production video, and design. As your growth partner, we strategise, ideate, create, and optimise exceptional creative content, including UGC, high-production, design, and motion graphic ads. We pride ourselves on being a one-stop performance creative solution, acting as an in-house creative team for our clients. The Role: The DTC Strategist role blends creative thinking, psychology, and commercial strategy. You’ll identify behavioural insights, analyse performance, and build creative systems that scale profitably. You’ll shape messaging, hooks, content frameworks, and testing strategies for top DTC brands. • 3+ years of experience in a content / creative strategy or social media marketing role, preferably in an agency setting, • Proven track record of developing successful creative campaigns, • Preferred experience working within performance creative, media buying or D2C/ E-commerce advertising, • Strong analytical skills and experience with data analysis and reporting, • Excellent communication and presentation skills, with the ability to clearly articulate creative ideas and strategies to clients and internal teams, • Strong attention to detail and ability to manage multiple projects at once, • Knowledge of digital marketing platforms, especially Meta, and understanding of performance marketing principles and theory Responsibilities: • Develop and execute social media performance creative strategies that align with our client's business objectives., • Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads)., • Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok, familiarity with soft and hard ad matrices., • Scripting and briefing creative for D2C campaigns., • Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns., • Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables ., • Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies., • Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results., • Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning., • Contribute to the development and implementation of Hambi Media's overall creative vision and strategy., • Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work., • Have the ability to confidently Write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads., • You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators., • Ability to understand human psychology, sociology & why people buy things. Attitude: You, • Will take complete ownership of successes and failures, with a growth-first approach that prioritises client outcomes., • Commercially minded, always looking for ways to create more value for clients and the agency., • Confident in leading communications, setting the tone for client relationships, and influencing strategy., • Are entrepreneurial with the ability to see the bigger picture., • Have a proactive solution based mindset, allowing you to positively influence change., • Have exceptional attention to detail., • Confidence in building long-term relationships with your client base are able to work pro-actively prioritising tasks efficiently., • Enjoys participating in a collaborative office with regular team building events and social activities., • Go above and beyond., • Thrive in a fast paced startup environment., • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities., • Hybrid working: We have a beautiful office in Oval, Central London.

We are currently partnering with a Housing Association based in Kent, who are recruiting for a Head of Governance and Risk to join their growing team on a fixed term basis of 12-14 months. This is a full-time position with a salary of c. £75,000 and the start date will be April. Duties will include (but are not limited to): • Acting as the organisational lead on governance and compliance matters, ensuring adherence to relevant laws and regulations, • Maintaining governance registers, overseeing statutory and contractual obligations, and ensuring timely regulatory returns, • Supporting board succession planning, appraisals, training and acting as a key liaison between the board and the wider business, • Leading on organisational risk management, internal controls and overseeing the internal audit function, • Overseeing compliance with data protection regulations and ensuring procurement practices align with legislation while delivering value for money, • Managing external advisory contracts (e.g., legal and internal audit) and leading a small team, including governance, data protection and procurement officers Experience required: • Qualified or part qualified Company Secretary or demonstrable experience in a regulated sector, • Strong, up to date, professional knowledge of the legal, regulatory and policy frameworks in which Housing Associations operate Skills, knowledge and expertise required: • Company Secretarial experience in the Housing Sector of a similar sized Housing Association or larger, • Demonstrable experience in managing data protection function for a similar sized organisation or larger, • Experience of researching, developing and implementing effective policies & practices on governance, assurance and risk, • Experience in managing relationships with external advisers such as Internal Auditors and Lawyer Working hours: • 37 hours per week, • Monday - Friday Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £250 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

Function: | Meta Ads | Performance Creative | Content Strategy | Drive performance creative for D2C brands Reports to: Head of Performance Location: Hybrid - Hambi Media HQ, Oval, Central London Compensation: £40,000 - £60,000 Overview: Hambi Media Ltd is now the leading performance creative agency for e-commerce brands in the UK, boasting a team of 40+ high-performing A-Players. With over £100M spent on creative across Meta and TikTok ads, our clients include Heights, Surreal, 47 Skin, Nutrition Geeks, Mindful Chef and many more. We’re proud to be one of the few D2C creative agencies housing in-house design, production, strategy, and UGC teams under one roof. Our small and fresh team was born in the world of advertising and film; bringing an exciting blend of creativity and ad strategy. We offer a range of bespoke top-of-funnel brand services for our clients, including performance and creative, high-production video, and design. As your growth partner, we strategise, ideate, create, and optimise exceptional creative content, including UGC, high-production, design, and motion graphic ads. We pride ourselves on being a one-stop performance creative solution, acting as an in-house creative team for our clients. The Role: As a Content Strategist, you’ll develop content systems that drive measurable performance. You’ll analyse creative data, understand buyer behaviour, and translate insights into content frameworks, narratives, hooks, and scripts that generate results across Meta and TikTok. You’ll work with designers, editors, creators, and media teams to deliver end-to-end content direction. • 3+ years of experience in a content / creative strategy or social media marketing role, preferably in an agency setting, • Proven track record of developing successful creative campaigns, • Preferred experience working within performance creative, media buying or D2C/ E-commerce advertising, • Strong analytical skills and experience with data analysis and reporting, • Excellent communication and presentation skills, with the ability to clearly articulate creative ideas and strategies to clients and internal teams, • Strong attention to detail and ability to manage multiple projects at once, • Knowledge of digital marketing platforms, especially Meta, and understanding of performance marketing principles and theory Responsibilities: • Develop and execute social media performance creative strategies that align with our client's business objectives., • Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads)., • Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok, familiarity with soft and hard ad matrices., • Scripting and briefing creative for D2C campaigns., • Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns., • Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables ., • Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies., • Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results., • Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning., • Contribute to the development and implementation of Hambi Media's overall creative vision and strategy., • Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work., • Have the ability to confidently Write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads., • You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators., • Ability to understand human psychology, sociology & why people buy things. Attitude: You, • Will take complete ownership of successes and failures, with a growth-first approach that prioritises client outcomes., • Commercially minded, always looking for ways to create more value for clients and the agency., • Confident in leading communications, setting the tone for client relationships, and influencing strategy., • Are entrepreneurial with the ability to see the bigger picture., • Have a proactive solution based mindset, allowing you to positively influence change., • Have exceptional attention to detail., • Confidence in building long-term relationships with your client base are able to work pro-actively prioritising tasks efficiently., • Enjoys participating in a collaborative office with regular team building events and social activities., • Go above and beyond., • Thrive in a fast paced startup environment., • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities., • Hybrid working: We have a beautiful office in Oval, Central London.

Can you provide hands-on leadership to a small, charitable housing and care provider at a critical time of year? Are you just as comfortable engaging in strategic conversations as you are diving into the nitty gritty of finance transactions? Are you immediately available to apply your Housing Finance expertise to deliver a fluent year end process? My client is a small but successful charitable housing provider in Birmingham. The requirement is for an Interim Head of Finance on a 4-6 month contract; this can either be performed in a hybrid manner (2-3 days in the office), or if the skillset lines up, completely remotely (within the UK). Key responsibilities include: • Take the lead on the year end close and be the key liaison for auditors, • Produce monthly management accounts and provide budget monitoring support to a small number of senior stakeholders, most critically in Operations and Property Services, • Line manage a small team in Finance Transactions and Payroll, • Support the CEO by preparing financial information and board packs, • Provide ongoing support to the wider organisation following the recent implementation of a new ERP. This is a rare but enticing opportunity for someone with prior experience at a senior level in a similar organisation (care, housing, supported living) to deliver confidence in Finance leadership at a time of unprecedented change. To be considered, please meet these criteria: • Be a qualified accountant or QBE; experience in leading teams in a housing/care/supported living environment is essential, • Be experienced in leading a year end process and leading the delivery of management accounts, • Ideally have an aptitude for various finance systems. This post will move quickly. Local candidates are encouraged, as are those considering remote opportunities as this post can go to a remote applicant if the skillset match is strong.

We are currently partnering with a Housing Association based in Derbyshire, who are recruiting for a Management Accountant to join their team on a 12-month temporary basis. This is a full-time position covering maternity leave. The role can be available as a fixed term contract or a temporary contract with a daily rate. The daily rate/ salary will be discussed on a case-by-case basis. Our client offers a 50/50 split for hybrid working, there may be some flexibility for the right candidate. Duties will include (but are not limited to): • Providing budget training and financial advice to Service Managers, • Managing a team of three: one junior Accountant and two transactional staff, • Conducting monthly budget monitoring meetings with Service Managers ensuring budgets are maintained, • Assisting with the preparation of the annual Council Capital Investment programme, • Preparing annual budgets and annual forecasts in partnership with Service Managers and Head of Finance, • Processing monthly accounting journals in line with IFRS, including prepayments, accruals, referred revenue, accrued revenue, payroll etc, • Preparing monthly P&L with detailed variance analysis bridging actuals against budgets/forecasts, • Supporting departments with VAT and ensuring compliance with HMRC and Partial Exemption legislation, • Producing quarterly VAT return for approval and subsequent submissions, • Analysing purchase transactions and ensuring correct treatment for Partial Exemption, • Liaising with internal and external stakeholders; liaising with External Auditors Experience required: • Experience required in Social Housing/ Local Government, • CCAB or QBE Working hours: • 37 hours per week, • Monday - Friday, 9am-5pm (flexible starts and finishes) Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

Function: | Meta & TikTok Ads | Performance Creative | Content Strategy | Drive performance creative for D2C brands Reports to: Head of Performance. Location: Hybrid - Hambi Media HQ, Oval, Central London Compensation: £40,000 - £60,000 Overview: Hambi Media Ltd is now the leading performance creative agency for e-commerce brands in the UK, boasting a team of 40+ high-performing A-Players. With over £100M spent on creative across Meta and TikTok ads, our clients include Heights, Surreal, 47 Skin, Nutrition Geeks, Mindful Chef and many more. We’re proud to be one of the few D2C creative agencies housing in-house design, production, strategy, and UGC teams under one roof. Our small and fresh team was born in the world of advertising and film; bringing an exciting blend of creativity and ad strategy. We offer a range of bespoke top-of-funnel brand services for our clients, including performance and creative, high-production video, and design. As your growth partner, we strategise, ideate, create, and optimise exceptional creative content, including UGC, high-production, design, and motion graphic ads. We pride ourselves on being a one-stop performance creative solution, acting as an in-house creative team for our clients. The Role: As a Paid Social Creative Strategist, you will own creative direction for Meta and TikTok campaigns. You’ll interpret creative performance data, identify winning patterns, and develop concepts, scripts, hooks, and frameworks that drive growth. You’ll partner with designers, editors, creators, and media buyers to build conversion-led creative. • 3+ years of experience in a content / creative strategy or social media marketing role, preferably in an agency setting, • Proven track record of developing successful creative campaigns, • Preferred experience working within performance creative, media buying or D2C/ E-commerce advertising, • Strong analytical skills and experience with data analysis and reporting, • Excellent communication and presentation skills, with the ability to clearly articulate creative ideas and strategies to clients and internal teams, • Strong attention to detail and ability to manage multiple projects at once, • Knowledge of digital marketing platforms, especially Meta, and understanding of performance marketing principles and theory Responsibilities: • Develop and execute social media performance creative strategies that align with our client's business objectives., • Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads)., • Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok, familiarity with soft and hard ad matrices., • Scripting and briefing creative for D2C campaigns., • Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns., • Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables ., • Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies., • Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results., • Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning., • Contribute to the development and implementation of Hambi Media's overall creative vision and strategy., • Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work., • Have the ability to confidently Write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads., • You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators., • Ability to understand human psychology, sociology & why people buy things. Attitude: You, • Will take complete ownership of successes and failures, with a growth-first approach that prioritises client outcomes., • Commercially minded, always looking for ways to create more value for clients and the agency., • Confident in leading communications, setting the tone for client relationships, and influencing strategy., • Are entrepreneurial with the ability to see the bigger picture., • Have a proactive solution based mindset, allowing you to positively influence change., • Have exceptional attention to detail., • Confidence in building long-term relationships with your client base are able to work pro-actively prioritising tasks efficiently., • Enjoys participating in a collaborative office with regular team building events and social activities., • Go above and beyond., • Thrive in a fast paced startup environment., • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities., • Hybrid working: We have a beautiful office in Oval, Central London.

Location: Hybrid - London HQ (Fleet Street) + Remote Department: Customer Success Reports to: Head of Customer Success Base pay + Variable pay up to £10K annual performance-linked incentive Kamma exists to simplify one of the most complex and risky aspects of the housing market, making it clear, accurate, and easy to manage. Property licensing changes frequently, mistakes are costly, and even high-profile figures, such as Chancellor Rachel Reeves, _. We help customers stay compliant without stress, avoid major fines and turn compliance from a cost into a commercial advantage, while supporting higher standards in rental homes across the UK. Our platform has been rebuilt with fast, adaptable technology that allows us to launch new products quickly and respond to regulatory change. With enforcement rising and rent repayment orders set to double, demand for our solutions is accelerating. We already work with major names, including Foxtons, JLL, Knight Frank, Chestertons, Leaders Romans Group and Spicerhaart, and recent integrations open powerful new routes for distribution and growth. We are an AI-native company, always striving to find AI-first solutions. We train team members in new and evolving AI tools. We will work together to automate as many repetitive tasks as possible, allowing you to focus your time on the tasks that add the most value. This is a great time to join. The foundations are strong, momentum is clear, and we are scaling towards Series B revenue levels. You will join a curious, ambitious team motivated by solving problems with pace. Our culture rewards ownership, clarity of thinking and getting things done. It is a rare moment to join with equity options aligned to the impact you will have. Property licensing risk is increasing fast, and as we scale our platform and customer base, Customer Success becomes critical to retention, expansion and trust. We are hiring a Customer Success Manager to join our small but growing Customer Success team. You will be responsible for delivering proactive Customer Success for our mid-sized and Enterprise customers, which is central to retaining and expanding revenue over the next 12 months as we scale towards Series B. This is a new role and a new function at Kamma, with a significant opportunity to shape how we deliver world-class service while segmenting our approach by customer value. Your work will directly influence how we support enterprise customers through high-touch relationships, while enabling excellent, scalable and increasingly self-serve experiences for SMB clients. If you enjoy owning complex customer relationships, driving commercial growth and helping to build scalable systems that allow teams to focus where they add the most value, this role is for you. You will use your technical knowledge, sharp commercial instincts, and execution rigour to deliver value across different customer segments, with a primary focus on mid-sized and enterprise accounts, while supporting the transition to full self-serve support for SMB customers. Success in this role is defined by three outcomes: • Becoming a subject matter expert: on the regulatory complexities around property licensing to add the maximum amount of value to customers., • Operational Excellence: Ensuring successful technical integration for mid-sized and Enterprise customers, fast resolution of complex product queries, and reliable service across all segments. Delivering practical, on-the-ground feedback to help the Head of CS build a high-performing, world-class function., • Retention & Growth: Owning the full client lifecycle from initial setup through renewal, driving commercial expansion and account stability, with variable compensation linked directly to expansion and upsell outcomes. The hands-on work you do covers the full client journey: • Own Client Relationships & Service Delivery: Lead high-touch account management for mid-sized and enterprise customers, while playing a key role in shaping how we scale support for SMBs. As we move towards increasingly automated and self-serve support, you will help design, test, and improve the workflows and tooling that get us there, while stepping in where needed in the interim. You take ownership of the customer journey post-sale, from onboarding and adoption through renewal and expansion., • Onboarding: Lead and execute technical and operational onboarding for mid-sized and enterprise customers, including API integration, setting up the customer for long-term success with Kamma, • Drive Commercial Expansion: Identify, qualify, and close upsell and cross-sell opportunities within your customer portfolio (with the support of the Head of Customer Success)., • Contribute to Scaling: Work closely with the Head of Customer Success, providing practical, real-world feedback on workflows. You will help design and refine automated, self-serve tools and processes to ensure SMB customers receive excellent service at scale, while protecting time and focus for high-value customer relationships., • Experience: 5+ years in Customer Success or similar client-facing roles within SaaS or PropTech, with experience owning relationships for mid-sized or Enterprise customers., • Proven Track Record: Demonstrated expertise in managing complex client programmes and closing revenue opportunities (upsell and cross-sell), • Technical Acumen: You are comfortable speaking about API integrations, data flows, and technical solutions with both product teams and client stakeholders., • Environment: Comfortable in an early-stage environment with evolving processes, and motivated by the opportunity to help define those processes from scratch., • Tech Stack: Tech savvy and AI curious, comfortable learning and using modern tools and CRM systems (we use Intercom, HubSpot, Slack, Monday.com, etc) and other customer analytics and relationship tools., • Purpose and impact: help raise housing standards across the UK, • Strategic visibility: We are a small company, so you will work closely with the senior leadership, including the Head of Customer Success and commercial leadership, • High autonomy: play a foundational role in building a Customer Success function that becomes a true competitive advantage for Kamma, • Salary:, • Base Salary: £45,000 – £55,000 per annum, depending on experience., • Variable Pay: Up to £10,000 annual performance-linked incentive., • Equity: Participation in the company share option scheme., • Hybrid working: two office days per week in our central London HQ, • Great benefits including:, • 25 days holiday, which increases with tenure + we usually close for the Christmas period, • 2 charity days per year, • Pension scheme, health insurance, cycle-to-work scheme, book allowance, home office budget, curiosity budget and more. If you are an experienced Customer Success Manager who wants to own complex customer relationships, shape a function from the ground up and help scale a mission-driven company, we would love to hear from you.

Role: Director of Careline Location: Office based role. Ringwood, Hampshire Reporting to: Managing Director About the Role Churchill Estates Management (CEM) is seeking an experienced, commercially minded Director of Careline to shape the future of its Careline service and play a key role in the continued growth of a fast-growing business with over 40,000 connections. This is a newly created position, established in response to the continued growth of the business. This is a pivotal strategic leadership role with responsibility for developing the Careline proposition, strengthening client and partner relationships, driving service growth and ensuring operational excellence. Working closely with the Managing Director and senior leadership team, you will help set the direction for Careline, identify opportunities for expansion and innovation, and ensure the service continues to deliver outstanding outcomes for customers and external contract partners. As Director of Careline, you will lead a dedicated team of 40 Colleagues responsible for providing 24-hour emergency response, customer support and monitoring services across our portfolio. Just as importantly, you will bring the ambition, energy and strategic mindset needed to work within a fast-growing business, ensuring Careline is positioned for future growth, commercial success, innovation and long-term customer trust. This role is office based from our Head Office in Ringwood, Hampshire. Role Purpose • Lead the strategic and operational delivery of CEM's Careline service, ensuring a safe, reliable and customer-focused operation., • Create an exceptional customer experience through responsive, compassionate and professional service delivery., • Develop a high-performing and engaged Careline team, fostering a culture of accountability, wellbeing and continuous development., • Drive operational efficiency, service innovation and continuous improvement to enhance customer outcomes and business performance., • Work closely with the Managing Director to shape the future direction of the Careline service, identifying opportunities for growth, technological advancement and service enhancement., • Ensure robust governance, compliance and business continuity across all Careline operations. Key Responsibilities Operational Leadership • Provide inspirational leadership to the Careline management team and wider operational colleagues, creating a culture of accountability, collaboration and continuous improvement., • Lead the day-to-day operation of the Careline service, ensuring consistent achievement of service standards, performance targets and customer satisfaction measures., • Ensure the Careline operation delivers a resilient 24/7 monitoring and response service, supported by effective resource planning and workforce management., • Monitor operational performance through KPIs, customer feedback and management information, using insight to drive continual service improvements., • Champion a customer-first culture, ensuring every interaction reflects our values and commitment to delivering peace of mind., • Ensure appropriate escalation processes are in place for safeguarding concerns, emergency incidents and business-critical events., • Promote colleague engagement, wellbeing and professional development, ensuring managers are equipped to coach, support and develop their teams. Service Excellence & Continuous Improvement • Lead the ongoing development of Careline systems, processes and technologies to improve operational efficiency and customer experience., • Identify opportunities to modernise service delivery through digital innovation, and enhanced reporting capabilities., • Work collaboratively with internal departments to ensure seamless service delivery and excellent communication across the business., • Lead service improvement initiatives, embedding best practice and ensuring lessons learned are translated into operational improvements., • Oversee quality assurance programmes to ensure consistently high standards of customer care and regulatory compliance. Strategic Leadership • Work in close partnership with the Managing Director to develop and deliver the Careline strategy, supporting wider business objectives., • Contribute as a key member of the senior leadership team, supporting organisational planning, performance and continuous improvement., • Develop business cases for investment in people, systems and technology to support future service growth., • Identify opportunities to expand Careline services and enhance value for customers and the wider business., • Build strong relationships with key suppliers, technology partners and external stakeholders to support service development and innovation., • Oversee and strengthen relationships with external clients and contract partners, acting as a senior point of contact to ensure service expectations are understood, managed and consistently achieved. Financial & Commercial Management • Manage the Careline operational budget, ensuring effective financial control and value for money., • Monitor operational costs, resource utilisation and productivity, identifying efficiencies whilst maintaining service quality., • Support the preparation of annual budgets, forecasts and strategic investment plans for the Careline operation., • Ensure contractual obligations with technology providers and service partners are effectively managed., • Ensure external contract KPIs are clearly monitored, reported and achieved, working proactively with clients and internal teams to address performance risks and maintain strong contractual relationships. About You You will be an experienced operational leader with a proven track record of managing large customer service or contact centre operations, ideally within healthcare, emergency response, retirement living, housing, telecare or a regulated service environment. You will be a strategic thinker with exceptional leadership skills, capable of inspiring teams whilst maintaining a strong operational focus. Comfortable working at executive level, you will build trusted relationships across the organisation and confidently influence business direction. You will bring: • Significant senior leadership experience within a customer service, Careline, telecare, contact centre or operational environment., • Experience leading 24/7 operational teams and delivering high-quality customer outcomes., • Strong commercial and financial management experience., • Excellent understanding of operational performance management, workforce planning and service improvement., • Experience of leading organisational change and continuous improvement initiatives., • Knowledge of governance, compliance and risk management within a regulated environment., • Outstanding communication, relationship-building and stakeholder management skills., • A collaborative leadership style with a passion for developing people and creating high-performing teams. How You'll Be Rewarded • Competitive salary, • Company Car benefit, • 28 days holiday + Bank Holidays, • Day off on your birthday, • Excellent colleague benefits including Family BUPA Cover, Health Screening, Group Personal Pension Plan and Life Assurance, • £200 John Lewis vouchers for expectant parents, • Colleague wellbeing programmes and ambassadors About us As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. In 2023, Careline were delighted to win the Outstanding Customer Service Award at the industry recognised ARMA awards ceremony, underpinning the great work that our team deliver every day. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency. We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference, apply today! We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy. JBRP1_UKTJ

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You will maintain accurate care records and work closely with colleagues, families and healthcare professionals to ensure clear communication and continuity of care. We Are Looking For NVQ Level 2 in Health & Social Care (minimum), with Level 3 desirable or willingness to work towards Medication

Key Responsibilities Oversee the daily operations of hazardous waste collection, processing, and disposal Ensure full compliance with environmental, health & safety, and regulatory requirements Manage and support operational staff, drivers, and site personnel Develop, implement, and maintain safe

Are you the one your friends always turn to for a chat and a warm cup of tea? Do you have a heart of gold and a natural knack for making people smile? If youre looking for a rewarding role that actually fits around your life - whether that means working around the school run, family commitments, or

Hardware Operations Manager Excellent opportunity to join a growing MSP and lead hardware operations across the business.Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers.Hands-on position working closely with Service Delivery, Projects, Procureme

We are proud supporters of the Care Leaver Covenant and Armed Forces community, offering guaranteed interviews for eligible applicants. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds and experiences. Please note that we are currently unabl

Experience of running a multi shift logistics operation Proven record of delivering great service to Customers and managing on-going Customer relationships. This role is responsible for leading and managing operational aspects of the service centre on for the DX products ensuring achievement of budg

We are proud supporters of the Care Leaver Covenant and Armed Forces community, offering guaranteed interviews for eligible applicants. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds and experiences. Please note that we are currently unabl

Working as part of a supportive team, you will help create a warm and positive environment where relationships matter and people feel truly cared for. A caring, compassionate and respectful approach Good communication and teamwork skills A reliable and positive attitude Willingness to learn and deve

Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise cl

Blakley Electrics, a respected UK manufacturer, seeks an Operations Director to lead end-to-end manufacturing, procurement and supply chain across its Harlow and Crayford sites.The role focuses on safe, compliant production, strong delivery performance and scalable growth in demanding industrial mar

Shape the commercial architecture of one of Europe's most ambitious AI‑native GTM organizations. Spun out of ETH Zurich and HSG, we build AI agents that automate finance, procurement, logistics, sales, and more for some of the world's largest enterprises. We've recently welcomed Goldman Sachs Alte

United Nomads Group in London seeks a Head of Operations to lead all operational functions across logistics, warehousing, inventory, systems and facilities for multiple brands. The role requires strategic leadership with hands-on execution, a track record of improving efficiency and profitability, a

The successful candidate will have a Master's degree from an accredited program and certification by the National Commission for Certification of Anesthesiologist Assistants.

FNZ is seeking a Head of Commercial Office in the UK to lead the operational backbone of its commercial engine. You will own the Commercial Office, build a high-performing team, manage CRM governance (Dynamics), and develop a rigorous reporting cadence with executive visibility. This is a strategic

Ability to work independently and as part of a team. Knowledge of safeguarding, health and safety, and infection control. Ongoing training and professional development.

The Senior Director, Head of Early Development Asset Operations will belong to the Asset Operations organization within Global Portfolio Operations (GPO) and report to the VP of Asset Operations. Senior Director, Head of Early Development Asset Operations. This role acts as Project Manager and singl

Head of Operations, Head of Strategy, COO, Chief of Staff or a similarly broad leadership role. As UK Chief Operating Officer, you will operate at the intersection of strategy, operations, product and regulatory market structure, combining commercial judgement with hands‑on execution. Information

Belasko is seeking a Head of Fund Operations to steer our multi‑jurisdiction Fund Operations function, delivering high‑quality services while building a scalable, future‑proof operating model. You will lead a culture of excellence, governance and continuous improvement, overseeing fund account

We’re looking for a Head of Operations Excellence to own and scale how Operations runs across Bolt’s Rides business. As Head of Operations Excellence, you will be responsible for building, scaling, and institutionalising world‑class operational standards across Bolt’s Rides business. Small,

The Head of Treasury Operations, EMEA is responsible for leading the regional Treasury Operations function and ensuring the effective, controlled and scalable execution of Treasury operational processes across EMEA. Role‑model the highest standards of integrity and conduct, reflecting Company Valu

We are looking for a Head of Marketplace to lead Bolt's UK Marketplace Operations function on a 12-month fixed-term contract. You have 8+ years of experience in marketplace management, strategy, operations, consulting or another highly analytical commercial environment, with a proven track record of

MLabs Ltd is seeking a Head of Claims to lead and redesign the global claims function, with in-person work across London, New York, or Dallas. Ideal candidates will have 7–15 years of claims experience, startup/scale-up exposure, and a track record in governance, leakage control, and fraud detecti