Head of customer experience jobs in CarlisleCreate job alerts

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for an Interim Head of Customer Retentions with proven experience in customer retention, churn reduction and revenue protection within a recurring-revenue environment to help us build and improve our FTTH ret

A leading health and fitness company in the UK is seeking a Head of Digital Design to lead its design function, shaping user experiences across various platforms. The ideal candidate will have extensive experience in leading consumer-focused digital design and be proficient in contemporary design to

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

ACO Technologies plc is seeking a Head of Commercial Operations in Bedford to unite customer-facing commercial functions into one high-performing team. You will lead the Commercial Customer Service, Project Pricing and Design teams, delivering exceptional customer outcomes and commercial excellence.

You will define an enterprise-wide view of customer needs for the newly established Customer Experience, Insight and Digital Experience function, reporting to the Chief Customer Officer. Quilter plc seeks an enterprise leader to turn customer insight into superior experiences and outcomes. The role

Alfa is seeking a Head of User Experience to define and own the UX vision across its enterprise software suite. You will lead the ongoing evolution of Alfa's design system, build a UX community of practice, and partner with Product and Engineering to translate complex workflows into intuitive experi

Rolls-Royce SMR is seeking a Head of Programme (Customer Projects) to lead integrated international customer programmes from development to Final Investment Decision, coordinating design, licensing, procurement and construction planning with Project Directors.

Experian is seeking a Head of Product - Consumer Growth & Experience to lead the Access and Activation domain, owning end-to-end entry points and early lifecycle. You will drive growth, engagement and long-term customer value by delivering personalised, high-performing product experiences and by gui

On any given week that might mean owning a pricing decision, framing a capital allocation trade-off, sharpening a process the close team relies on, or building an agent that takes work off everyone's plate. You're comfortable in the room with the C-suite, and equally happy in the detail of a close.

RevenueCat is seeking a Head of Customer Success to define and scale the post-sales motion. You will partner with TAM, Support, Sales, Product, and Growth Advisory to drive measurable customer outcomes, revenue impact, and product feedback.

A deep understanding of financial instruments and strong leadership experience are crucial for this role, along with the ability to translate complex concepts for diverse audiences. P2P is seeking a Director of Developer Relations to lead a team focused on developers building applications on the XRP

PolyAI is seeking a Head of Product Design to define and scale its design vision across Voice, Webchat, WhatsApp, Email, SMS and future AI-driven experiences. You will lead the Product Design function, shaping how millions of users interact with PolyAI across the product ecosystem. The role combines

The Head of Global Customer Product owns the end‑to‑end customer experience as a product: defining what we build, why it matters, and how it differentiates us as a brand, as we move towards a more premium positioning. A proven customer product leader, with extensive experience building and scali

As Head of Customer Value, you'll own the expansion and retention motion across our enterprise base: leading our Customer Value Leads directly, driving upsell deals yourself, and bringing the commercial rigour and playbook that turns a high-potential team into an elite GTM function. You'll work clos

As Head of Customer Value, you will build and run our Customer Value function from the ground up. Develop ROI‑driven QBR frameworks with the VP of Customer Experience and VP of Product so executives see the value delivered. This leadership position reports to the VP of Customer Experience and work

Quince is seeking a Head of Site Merchandising for the UK/EU market to own the customer journey across the site and apps.

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery. You will lead onboarding, manage global delivery vendors, and ensure a joined-up client experience across CS, onboarding, and delivery teams.

HSBC is seeking a Global Head of Design within International Wealth and Premier Banking to set the AI-enabled design vision across brands and channels. You will oversee product, UI, service design, research and creative technology, shaping responsible AI by design and partnering with Data/AI, Engine

A proven customer product leader, with extensive experience building and scaling customer-facing digital products, defining product vision and delivering seamless, premium customer experiences that drive commercial outcomes. The Head of Global Customer Product owns the end-to-end customer experience

Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Act as the voice of the customer across the business, using insight, data, and industry trends to shape innovative omnichannel store experiences. Working at M&S means being p

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal, the He

You have a comprehensive knowledge of UK regulatory laws and FCA Regulations with previous experience in Online Broking and a willingness to lead and mentor a small dedicated team of compliance professionals, ideally with some previous staff management experience. EXCLUSIVE: HEAD OF COMPLIANCE & MLR

Travel Requirement - Up to 40% travel domestic and international Requirements Required Qualifications 10–15+ years of progressive leadership experience in Customer Support or Technical Support within multiple SaaS organizations Proven success leading global, multi-product, multi-tier support organ

Evidence of continuous professional development (CPD) in campus experience, student services, safety or leadership Relevant professional qualification in leadership, student services, safety or operations management, or willingness to work towards one Skills and Abilities Ability to think strategica

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Head of Customer Success to join our Newstrade Commercial team! The InPost Newstrade division specialises in fin

About the role Reporting to the Executive Director of Customer and as a key member of the Leadership Team, you will: · Lead the organisation’s customer experience strategy, ensuring the resident voice is embedded across all services, decision-making and continuous improvement. This is a rare and

Fractional Chief AI Officer to define and lead AI roadmap for a HubSpot agency, focusing on commercial outcomes and service offerings.

Lead customer account management and support teams to enhance the customer journey, focusing on satisfaction, retention, and account growth.

Lead customer experience operations, building processes and teams to deliver exceptional outcomes for partners and customers.

You will have proficiency in Microsoft Word, Excel, and Outlook, with a willingness to embrace new technologies and learn database management. The Receptionist serves as the primary point of contact for staff and visitors, ensuring a seamless and welcoming experience through face-to-face interaction

You may have experience in areas such as Casework, Caseworker, Family Caseworker, Childrens Caseworker, Criminal Justice, Rehabilitation, Offender, Ex Offender, Victim Support Caseworker. Experience of working in a challenging and changing environment. Demonstrable experience of providing crisis man

Sound IT skills, including the use of Microsoft Office and case management systems. Experience delivering services in demanding environments with a focus on customer experience and service excellence. We put them at the heart of our organisation and our support and campaigns are informed and shaped

All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council. To assist in the provision of a hi

We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. Once submitted, a member of our team will be in touch. We're looking for reliable, detail-focused team members to take care of our accommodations, making sure every ca

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. To assist in the provision of a high quality cleaning service within Council buildings.

Maintain a professional demeanour and uphold the club's reputation for excellent customer service. A typical day in the life of a Membercare Assistant: Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities. We are committed to maintaining th

The Alice is a stunning-looking bar in the heart of the City of London, five minutes away from Liverpool Station. At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our

Previous cleaning experience is valued but not essential; we provide training. Ability to work individually and as part of a team. Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national

Are you an experienced Construction professional ready to take the next step in your career? Do you want to inspire the next generation of construction professionals while enjoying a rewarding role with excellent work-life balance?. Teaching in Further Education allows you to remain connected to you

On offer is a fantastic opportunity to become part of an established manufacturing business, where you will oversee a small production team, ensure production targets are achieved, and maintain the highest standards of quality and health & safety. Do you want to join a long-established manufactu

Head of Fund Operations & Transformation. A natural leadership style capable of engaging teams through periods of change. An ambitious and growing financial services organisation is seeking an exceptional operational leader to take ownership of a critical business function and lead the next phas