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OverviewThis Head of Customer Support role will champion the customer post-purchase journey. You will balance strategic leadership with technical, hands on troubleshooting. Leading a lean team of two Support Technicians, your mission will be to elevate the support standards, optimise ticketing workflows, and ensure customers receive fast, accurate and empathetic resolutions to complex technical challenges.The RoleSome key responsibilities are as follows:Leadership and Team Management Mentor and coach two Support Technicians, fostering a culture of continuous learning, accountability and technical excellence.Technical Support Excellence Act as point of contact for complex technical issues relating to satellite hardware, cellular Internet of Things devices and network connectivity. Step into the queue when needed to diagnose firmware bugs, network routing anomalies and hardware malfunctions. Oversee the creation of internal documentation and customer facing help centre articles.Customer experience & Strategy Advocate for the customer needs by collaborating closely with Product, Engineering and Sales teams to drive product improvements. Continuously refine ticketing systems and support workflows.The Ideal CandidateYou will ideally have 3+ years experience in a Technical Support leadership or supervisory role, ideally having had exposure to high tech hardware/software, telecoms, satellite communications, or IoT.Technical competence will include foundational knowledge of networking protocols, cellular, or satellite communication systems. You will need the ability to confidently troubleshoot hardware/software interfaces.People skills are important, you will have a track record of delivering exceptional customer experiences and turning frustrated users into brand advocates.In terms of personal skills, you dont just delegate, you lead by example and love helping your team grow. Youll be genuinely curious and enjoy digging into technical puzzles until you find the root cause. Finally, youll be able to translate highly technical jargon into simple, reassuring language for customers.Additional InformationThe environment is down to earth, relaxed but professional where everyone loves coming to work and wants to do their best.Thank you for making an application. We will shortlist quickly and if you are successful in reaching next stage we will contact you within 3 days of application. If you have not heard from us within 3 days unfortunately you have not been successful on this occasion.TPBN1_UKTJ

We’re hiring a Senior Digital Marketer to lead and scale our client's direct-to-consumer digital activity across Europe. Based in Germany or the UK, you’ll take ownership of digital performance in key European markets - driving sales growth, improving brand visibility, and leading a remote team. You’ll be responsible for shaping localised strategies, executing paid digital campaigns (Google Ads, META, TikTok, etc.), and optimising the performance of their websites across the region. Working closely with the Head of Digital Marketing and wider teams based in the UK, you’ll play a key role in building a strong, data-led digital operation across their European markets. What you’ll be doing.. • Own digital performance across European markets, driving sales and brand growth., • Lead, coach, and support a remote team of four Digital Marketing Executives., • Oversee local website content and performance, ensuring effective UX, SEO, and localisation., • Analyse and optimise campaigns and site performance to improve ROI and conversion., • Act as the senior point of contact in Europe, supporting operational tasks such as stock coordination and third-party management as required. What we’re looking for.., • Proven experience in performance marketing and digital strategy, ideally in FMCG, eCommerce or D2C., • Hands-on knowledge and experience of successful Google Ads, META, and other paid media platforms., • Strong analytical mindset and commercial focus., • Experience leading remote teams and delivering results across multiple markets., • Fluency in German and English (written and spoken)., • Comfortable travelling to the UK and within Europe as needed. This is a new, high-impact role offering autonomy, visibility, and the chance to influence a growing brand’s digital presence across Europe. Interested? We’d love to hear from you! Senior Digital Marketer Location: Germany or UK (Remote but will need to be located close to a main airport with regular travel in Europe. If located in the UK - candidates will need to have Right to Work in the UK status) Full-time, Permanent | Reports to: Head of Digital Marketing Manages: 4 Remote Digital Marketing Executives

Function: Performance Creative | Account Leadership | Pod Management Reports to: Account Director Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London) Compensation: £45,000 – £55,000 + Bonus + Benefits + 27 Days Holiday Overview: Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn’t just look good - it drives growth. We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time. About the role: We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently. You are not just “good with clients” - you know how to run accounts, lead people, and raise standards. What you'll be responsible for: Client & Commercial Leadership: • Own senior relationships across larger, higher-impact accounts, • Lead strategic client conversations, performance reviews and planning, • Guide clients through launches, pivots and scale moments, • Spot upsell, retention and growth opportunities Pod & People Management: • Line-manage Account Managers within your pod, • Coach AMs on communication, organisation and client ownership, • Raise delivery standards across accounts and workflows, • Support hiring, onboarding and development of AMs Delivery & Quality Control: • Oversee UGC and creative workflows across the pod, • Ensure launches are planned, resourced and executed cleanly, • Act as escalation point for delivery or client risk, • Maintain consistency across processes and client experience What you bring: • 4+ years’ experience in agency account management, • Proven experience managing or mentoring Account Managers, • Strong understanding of performance creative, UGC and launch cycles, • Confidence running senior client conversations independently, • Commercial awareness — retention, margin, and growth matter to you, • Calm authority — clients and teams trust your judgment Who you are: • A true manager - you enjoy leading people, not just accounts, • Standards-driven - you care about quality and consistency, • Accountable - you own outcomes across your pod, • Structured and decisive - you bring order and clarity, • A role model - AMs learn by watching how you operate, • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Remote working with 1 day a month in London Head Office.

The role We encourage collaborative engineering practices rooted in Extreme Programming (XP) such as pair programming, making overlap with our UK-based engineers highly preferable (GMT+0 to GMT+2). We are a market-leading nature tech company on a mission to make nature measurable and actionable at scale. Our platform delivers vital insights on species, habitats, and nature-related risks, helping businesses across sectors - from mining and renewable to CGS and financial services - make smarter, more sustainable decisions. As global leaders in biodiversity monitoring and eDNA analysis, we are transforming how nature is measured. Our technology makes biodiversity insights accessible, actionable, and scalable, powering change from conservation to industry. Recognised as Earthshot Prize Finalists 2024, BloombergNEF Pioneers 2024, World Economic Forum Technology Pioneers 2024, and part of the TechNation Future Fifty 2025, we are shaping the future of how organisations understand and protect nature. We are looking for an experienced full-stack Product Engineer to join our collaboration-first product engineering team. You'll join a team of seasoned engineers delivering end-to-end features across the entire stack that powers our transformational biodiversity platform. You won't just be writing code; you will be solving user problems, shaping the roadmap, and taking features from an initial concept through to a live product. Design, build and scale geospatial systems. Collaborating with domain experts across Engineering, Product, Data, Bioinformatics and Nature Strategy, you will translate complex requirements into seamless user experiences. You will help define and run experiments, practice rigorous iteration, and incrementally enhance our ability to build and evolve systems that store, compute and visualise geospatial and other nature-related datasets such as eDNA and bioacoustics. Influence technical strategy and make decisions in ambiguity. You will drive foundational work across product and engineering, helping our teammates navigate various data engineering challenges, guiding technology choice and adoption of best practices. This includes designing and delivering scalable, cloud-based systems and leveraging AI to accelerate development. Contribute to the sustainable delivery of quality software. You will produce well-tested, maintainable code across infrastructure, backend and frontend — using Go or Python on the back-end and React and TypeScript on the front-end — balancing quality with impactful velocity, through both pair programming and peer-reviewed development. Champion engineering fundamentals. You will help the team continually raise the bar through code review, open discussion, and by leading by example. When we move fast and keep scope lean, it's the scope that shrinks, rather than the quality. Support our customers. We believe in owning what we build. You will help define what success looks like for the features you ship, setting the right targets, alerts, and thresholds to catch problems before our customers do. You will participate in an on-call rotation to support issues as they arise, and actively work to reduce the repetitive, manual toil that slows the team down and limits our impact. Support our teammates. You will have ample opportunities to mentor other engineers as they build their skills and experience. You'll do so through pair programming, code reviews, daily communication with your team, giving and receiving thoughtful feedback, and helping your teammates grow. You have a strong sense of what good engineering looks like and can articulate and coach that, helping the team build not just their technical skills, but their engineering instincts. About you What you'll bring A love of nature. We are mission-driven, with a deep affinity for the protection of biodiversity and natural systems. To make hard things happen, our team puts mission over ego. You find purpose not only in your own growth but in stopping climate change and biodiversity collapse. Experience with scalable data processing. You have led the design and implementation of concurrent, scalable and reproducible data workflows, are familiar with the challenges of data-intensive systems, and can advocate for best practices across pipelines and distributed compute. The systems you build enable rapid feature development without accumulating the debt that slows teams down. Familiarity with geospatial concepts. You may not be a geospatial expert, but you're comfortable discussing the differences between vector and raster data and applying these to the design of geospatial data pipelines and storage. A strong sense of collaborative teamwork. You believe that the best outcomes come from working closely together, not just splitting tickets and syncing up at standup. Through pairing, shared ownership, and genuine investment in your teammates' growth, we deliver better software, spread knowledge more effectively, and build a team where everyone can do their best work sustainably. You act as a bridge between technical and non-technical stakeholders, bringing clarity to requirements and trade-offs, and helping everyone move in the same direction. Technical fluency across the stack. You are comfortable working across the full stack, from back-end data pipelines and APIs through to intuitive, responsive front-end interfaces. You go where the work is, not where your comfort zone is, and you care about the experience as much as the implementation. Comfortable supporting production software. You have experience shipping to production, investigating and triaging issues in deployed code, and have opinions about making on-call an effective and positive experience. When you ship, you ship with confidence, delivering tangible value and keeping the team moving forward. An adaptive and curious mindset. You are comfortable pivoting in response to new insights and don't wait to be pointed at problems. You proactively identify opportunities for improvement and take ownership of driving them forward, because you care about the product, not just your slice of it. A focus on customer value. You will look beyond the ticket and have the experience to keep things simple, revisit scope, and work in small iterations — never losing sight of the problem you were meant to solve. You are interested in how customers use the platform and are willing to iterate rapidly based on feedback and usage data. Clear and open communication. We consider clear and thoughtful communication a fundamental engineering skill and a strong predictor of future impact. You demonstrate this in your contribution to documentation, collaborative problem-solving, and willingness to give and receive feedback. Don't hesitate to apply despite only ticking some of these boxes. Our strength is in our diversity, and we look for individuals who bring something new to the team, whether it’s background, skill, or perspective. Though we are on the lookout for a Senior engineer, a pathway to Staff level exists for engineers who are willing and able to take on the responsibilities and expectations that come with it. We recommend discussing this pathway with the Head of Data and Engineering and Lead Software Engineer during the interview. What's in it for you Get up every morning knowing that you’re working to stop climate change and biodiversity collapse Competitive Salary Flexible work arrangements Opportunities for professional growth in a high-scaling tech environment. Benefits package (for those UK-based, international benefits will vary) including salary sacrifice pension scheme prioritising sustainability; life assurance; Enhanced annual leave; Cycle to Work Scheme; enhanced family friendly policy; £250 L&D budget to use on our Learning platform, Learnerbly. Why us? At NatureMetrics diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us to the communities we work with. Our values leave no space for stereotypes. We are all unique and pull together for a common purpose. About us Backed by ambitious investors, we're on a mission to make biodiversity measurable at scale to underpin global goals and accelerate finance into nature. NatureMetrics combines tech and AI to derive simple insights from the full complexity of nature on the ground. We're a dynamic team passionate about nature and biodiversity and we take immense pride in our work and our impact. Join us on this journey!

E-commerce Senior Account Manager Function: Performance Creative | Account Leadership | Pod Management Reports to: Account Director Location: Remote-first (1 days per month in-office - Hambi Media HQ, Oval, London) Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one: • Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK., • For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale., • Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof. • Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised., • Highest independent agency spend on Meta in 2025., • Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US., • Two production studios (London and Manchester), • Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts. We are looking for someone deeply embedded in the DTC/ecommerce world. You understand: • Performance creative, • Paid social growth, • E-commerce launch cycles, • Creative testing velocity, • Scaling consumer brands, • Retention and revenue conversations, • How fast-moving founders operate You’ve likely worked with e-commerce brands before and know the pace, pressure, and expectations that come with scaling them. This role is for someone who can confidently lead high-growth DTC accounts while managing and elevating a pod of Account Managers underneath them. Client & Commercial Leadership: • Own senior relationships across larger, higher-impact accounts, • Lead strategic client conversations, performance reviews and planning, • Guide clients through launches, pivots and scale moments, • Spot upsell, retention and growth opportunities Pod & People Management: • Line-manage Account Managers within your pod, • Coach AMs on communication, organisation and client ownership, • Raise delivery standards across accounts and workflows, • Support hiring, onboarding and development of AMs Delivery & Quality Control: • Oversee UGC and creative workflows across the pod, • Ensure launches are planned, resourced and executed cleanly, • Act as escalation point for delivery or client risk, • Maintain consistency across processes and client experience What you bring: • 4+ years’ experience in agency account management, • Proven experience managing or mentoring Account Managers, • Strong understanding of performance creative, UGC and launch cycles, • Confidence running senior client conversations independently, • Commercial awareness — retention, margin, and growth matter to you, • Calm authority — clients and teams trust your judgment Who you are: • A true manager - you enjoy leading people, not just accounts, • Standards-driven - you care about quality and consistency, • Accountable - you own outcomes across your pod, • Structured and decisive - you bring order and clarity, • A role model - AMs learn by watching how you operate, • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes., • Remote working with 1 day a month in London Head Office.

HR Generalist Location: Coventry (Hybrid 2 days after probation) Salary: £29,000–£31,000 Join an Award-Winning Business That Puts People First We’re a leading national commercial cleaning and associated services provider — and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For. The Opportunity The HR Generalist will support the HR Director, Head of HR and other HR members in all HR’s practices and objectives that will provide an employee-oriented high-performance culture within the business. You will be required to perform in all HR functions, including ER, TUPE and Restructure process, HR Admin management, Talent and Performance Management, and rapidly learn to overcome challenges. Reporting directly to the Head of HR and working closely with colleagues to ensure all HR duties are undertaken in accordance with employment law, company policy and ensuring any risk to the business is minimised. What You’ll Be Doing HR duties: • Support, develop and implement all HR related processes and strategies aligned to the business objectives, including clause ER case management., • Support and coach the management team on all people leadership matters, including business change and transformation. Forming strong relationships with the management team to be able to challenge and coach in a high-performance environment., • Partner the management team to project manage organisational and procedural changes within the business area., • Be responsible for all HR management and development (including ER/Case Management, TUPE/Restructuring procedures, recruitment and selection practices, discipline, grievance, mentoring, absence management, contracts, training and development, talent management, succession planning, driving performance appraisals and any other HR related issues)., • Monitor, manage and measure and report on HR issues, opportunities and development plans and achievements within agreed formats and timescales, including clause ER case management for the assigned areas, • Continuously Liaise with Managers to understand their HR requirements, reduce ER cases across all categories, and ensure they are fully informed of the HR objectives to drive the organisation forward., • Keep up to date with HR legislation and provide relevant training as when required, as well as per agreed schedule, • Update the company server with timely, relevant forms, policies and procedures to ensure accessibility for employees at all times., • To facilitate as a mediator when required to try and resolve employee grievances. Admin Related: • End to end TUPE management and related documents preparation (TUPE in /TUPE out), • Support the Recruitment Department with the entire onboarding process including but not limited to, creating and/or managing: Internal ads, offer letter & employment contracts, and arranging induction/onboarding experience, • Carry out Right to Work checks for current employees who’s right to work are due to expire and right to work checks for all new hires., • Maintain records of personnel-related data (payroll, personal information, leaves) in both paper and the database and ensure all employment requirements are met, • Liaise with other departments or functions (payroll, IT, SHEQ etc) when required, • Support the Payroll Department by providing the relevant documentation/information in a timely manner, • Carry out the DBS checks for all and current employees, • Carry out the applications for passes for the Virgin Contract, • Ensure that the Probation Procedure it is being adhered to and all parties involved are following it, • Carry out reference checks for new employees, • Manage the HR inbox in a timely and professional manner, • Produce and submit reports on general HR activity on a monthly basis, • Assist in ad-hoc HR projects, • Ready to perform any ad-hoc HR management related duties instructed by the Head of HR or HR Director. Recruitment duties: • Manage recruitment needs for the company such as in-house advertisement for senior positions., • Creating and continually improving offer letters and contracts of employment, whilst managing the timely distribution of such documents. Training duties: • Manage a training plan that details required training that is delivered within the agreed/specific timescales and ensure outcomes are appropriately measured and reported on., • Liaise with other managers to understand all necessary aspects of their learning and development needs, and to ensure they are fully informed of corporate learning and development objectives., • Develop and deliver training and communications materials to support learning and development needs., • Ensure training activities meet and integrate with company strategies and policies., • Write and deliver training lessons to continue personal development of Line Managers throughout the company., • Manage the organisation and delivery of company induction sessions, including writing and delivering the presentations., • Maintain the currency of the Training Matrix and share the information company-wide. Officer Responsibilities: • To assist and advise Company managers/directors on HR policy, practice, procedure and issues., • To represent the company in a positive, professional manner at all times. What We’re Looking For • Prioritisation and time management, • Proven track record as a HR generalist, in an HR environment, • Officer/Adviser/Generalist role, • Interpersonal relationships, discretion and confidentiality, • Knowledge of employment law, ER processes, Right to Work and DBS checks, TUPE law and ER practices, • Experience of report writing utilising excel, word and power point, • Ability to communicate at all levels, • Problem solving skills, • Ability to innovate to create and implement continuous, • improvement initiatives, • Experience of designing and writing HR policies, procedures, offers, • and contracts of employment, • Adaptability and flexibility – willing to work on a variety of projects and perform in multiple roles Other Requirements: • Flexibility to work at multiple locations with nation travel involved (up to 2-4 nights per month away from home maybe expected on occasion to meet business requirements), • Excellent IT and Microsoft skills The Package • £29,000–£31,000 basic salary, • Performance bonus, • 35 days holiday (including bank holidays), • Hybrid working (up to 2 days from home following 6 month probation)

Job Title: Senior Cloud Engineer Location: Remote, UK Reports to: Head of Cloud & DevOps Work schedule: Mon-Fri, 37.5 hours per week Who are VitalHub? VitalHub aspire to accelerate the delivery of digital transformation at scale, supporting healthcare organisations internationally to improve how they capture and analyse data. This helps enhance patient flow and enables better coordination of care across planned and unplanned services, mental health, workforce, and compliance. From patient-facing apps and in-hospital flow management to national system control centres supporting the provision of healthcare services across US, UK, Canada, Middle East & Australia, our solutions exist to deliver an eco-system of joined-up technical infrastructure and centralised data integration. The Opportunity: The Senior Cloud Engineer will work in the Cloud department that is responsible for for the design, evolution, and operation of VitalHub’s UK cloud platforms and DevOps capabilities. The role will work on infrastructure, deployment pipelines, and operational tooling including designing, implementing, and improving them over time. The role will help ensuring systems are stable, secure, recoverable, and cost-effective across the full product lifecycle. The Cloud department works across all VitalHub’s UK products including working with colleagues around the world. Operating as a Cloud Centre of Excellence to ensure we achieve reliability, scalability, operability and affordability in hosting our products. As a senior the role will also involve mentoring and coaching to impart skills and best practices. Your Responsibilities: • Contribute to the design, evolution, and operation of cloud platforms and DevOps capabilities across the UK product portfolio, covering infrastructure, deployment pipelines, and operational tooling, • Contribute to the technical direction for cloud architecture, including environment structure, network topology, identity and access models, and shared platform services, in alignment with global cloud teams., • Support the development and promotion of standards and reference approaches for infrastructure as code, configuration management, and environment provisioning, ensuring repeatability and auditability., • Design, implement, and improve DevOps practices, including CI/CD pipelines, release and deployment strategies, environment promotion, and change management., • Ensure cloud platforms and CI/CD pipelines are secure and resilient, working with DevSecOps and InfoSec on access controls, secrets management, network security, and pipeline hardening., • Maintain robust foundations for stability and recovery, including disaster recovery strategy, RTO/RPO definitions, runbooks, and regular recovery testing., • Manage cloud cost through informed architectural decisions, capacity planning, scaling strategies, and service selection, using cost data to guide trade-offs rather than enforcing blanket controls. Promote transparency and visibility of cloud costs back into teams working on the products., • Mentor and coach other members of the team to improve their skills and promote best practices., • Work closely with engineering teams to ensure deployment, monitoring, and operational approaches align with application architecture and how systems are built and maintained., • Work collaboratively, explaining technical decisions clearly and bringing teams along through support, guidance, and shared ownership rather than enforcement. Essential Experience: • Experience with developing and maintaining Infrastructure-as-Code (terraform etc.) to a high standard, • Experience with deploying and maintaining workloads in cloud platforms (AWS, Azure), • Comfortable working directly with engineering teams in a collaborative approach, • Experience with DevOps tooling and processes (ci/cd pipelines, observability and reliability), • Networking knowledge Nice to Haves: • Comfortable in working in an environment with variety and sometimes being air dropped into new areas to help with projects/issues, • Experience with containerisation, • Experience with working in the hosting of SaaS applications, • Experience with running cloud at scale, • Able to coach and mentor others to impart skills and best practices, • Working on previous transformation projects (cloud migrations, workload modernisations, DevOps transformations) Our Interview Process: • Initial screening call with the Talent Team, • Virtual interview with the Line Manager – technical and verbal assessment, • Virtual interview with the VP of Engineering & Head of HR What do we offer? • Remote & flexible working, • 25 days holiday plus Bank Holidays, • Support to grow through professional learning & development courses!, • Employee Assistance Programme, • Inclusive approach to Diversity, Equity & Inclusion, • Events – networking and social, • PDP – progression & internal career opportunities, • Death in Service, • Regular training workshops As an equal opportunities’ employer, VitalHub is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join VitalHub. If you require any reasonable adjustments during the recruitment process, please let the Talent Team know.

Description Swoon was founded in 2012 to create distinctive designs that owners will want to keep forever and a lofty goal to spark home obsession everywhere. We design original pieces in-house, and our innovative NPD process quickly discovers the next trend. Our testing platform ensures designs sell online at their intended price, and our data-led approach grows sales within families exponentially. Our business model cuts out expensive overheads like shops and overstocked warehouses, making our prices affordable. Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This diversified growth strategy is powering our brand to a significant market share. And we’re just getting started… The Head of Finance oversees the entire finance function, from strategic FP&A and long-term planning to day-to-day management accounting, treasury, and reporting. As the financial conscience of the business, you will act as a key gatekeeper for capital allocation and a trusted senior partner to the co-founders and leadership team. Leading a capable finance team, you will provide robust control and constructive challenge to operational leads. You will set the budgets within which they operate, approve capital expenditures, and validate the commercial logic of key business decisions to ensure strong financial governance as Swoon continues to scale. Financial Planning, Forecasting and Reporting • Strategy & Planning: Own the annual budget, quarterly reforecasts, and three-year strategic plan. Build robust, ground-up models that connect commercial drivers to financial outcomes., • Reporting: Manage the monthly management accounts, board packs, investor reporting and FP&A reporting., • Trading Cadence: Oversee the weekly trading rhythm with marketing and merchandising; challenge plans and ensure every promotional or marketing spend has a clear business case., • Cash Flow: Maintain weekly direct/operational cash flow forecasts and three-way model. Galvanise the internal team to execute the cash roadmap., • BI & Insights: Develop an FP&A reporting suite within Sigma to ensure the business stays on track against targets. Operational Finance, Treasury and Day-to-Day • Financial Integrity: Oversee the monthly close, balance sheet reconciliations, and the integrity of all board-level data., • Treasury: Run payment run, manage banking relationships, debt facilities, covenant reporting, and lender communication., • Compliance: Oversee VAT, payroll, and statutory filings; manage the year-end and external audit processes., • Operations & HR: Oversee business insurance and annual renewals. Bring financial rigor to people-related decisions, including payroll, compensation, and benefits., • Leadership: Lead, coach, and prioritise the finance team, building capabilities to scale alongside the business., • Payment stack: own statutory reporting and relationship with payment providers Strategic Finance and Business Partnering • Commercial Advisor: Serve as a strategic partner to the co-founders, providing analysis and guidance on major commercial decisions, partnerships, new ventures, and CAPEX investments., • Merchandising Controls: Uphold guardrails for inventory management, including budgets, stock investment, intake margin, clearance pricing, and markdown strategies., • Working Capital: Set and enforce rules-based working capital frameworks, including CM3 floors, discontinuation thresholds, and cash recovery targets., • Margin: partner with the B&M and operations teams to drive continuous improvements in the "Margin Stack" from factory to front door., • Funding: Lead funding discussions with existing and prospective lenders., • CAPEX Governance: Evaluate all tech CAPEX projects against projected ROI and rigorously review the tech roadmap budget. Controls, Governance and Risk • Control Environment: Continuously evolve the financial control environment, including payment authorisation, segregation of duties, and procurement controls., • Planning Cycle: Support the co-founders with the quarterly OKR-based planning cycle to ensure cross-functional alignment with profitability and cash targets., • Risk Mitigation: Proactively identify, model, and mitigate financial risks, such as supply chain disruption, pricing pressure, partner concentration, FX volatility, and working capital seasonality. Requirements Essential • Qualifications: Qualified accountant (ACA, ACCA, CIMA, or equivalent) with 7+ years of experience., • Breadth: Proven track record leading or working within the full finance function, encompassing FP&A, management accounting, treasury, and statutory reporting., • Commercial Acumen: Strong instincts developed in a consumer-facing, high-growth environment (e-commerce, retail, hospitality, or DTC)., • Controls & Governance: Demonstrable experience in designing, implementing, and managing robust financial controls., • Business Partnering: Ability to build credibility with non-finance functions and challenge leadership constructively., • Technical Proficiency: Advanced financial modelling and forecasting skills; comfortable building complex models from scratch and comfortable with 3 way financial modelling., • Hands-on Leadership: A strategic thinker who is unafraid to "roll up their sleeves" during month-end; comfortable working directly with the numbers. Strongly preferred • Experience in a multi-channel business (Direct-to-Consumer + Wholesale)., • Familiarity with retail / merchandising finance, including stock investment economics and markdown management., • Proficiency with modern BI tools (e.g., Sigma)., • Experience working with or reporting to a strategic board—specifically understanding the standard required by institutional partners., • Prior experience in the furniture, homeware, or interiors sectors. Benefits Compensation & Benefits • Competitive salary, • Share options programme, • Profit share scheme, • Wellbeing allowance, • Pension scheme, • Private medical cover for you and your family Holidays, working environment and other perks • 27 days holiday rising to 30 with tenure, • 4 months of summer hours finishing at 1 PM on a Friday (we’re currently trialling rolling this out permanently!), • Free furniture on each anniversary of employment, • Friends & family discount of 20%, • Remote working 4x days per week

Head of Product Support (Director) UK-based (Multi-site / Field Based) Permanent | Full Time Up to £66,000 depending on experience Role Overview We are seeking an experienced Head of Product Support to lead UK Parts and Service operations, driving operational excellence, customer satisfaction, profitability, and continuous improvement. The successful candidate will provide strategic leadership across service, parts, and technical support functions, ensuring high standards of safety, quality, efficiency, and customer delivery. This role is ideal for an experienced aftersales leader from a heavy machinery, construction equipment, automotive, engineering, or industrial background. Key Responsibilities Lead and develop UK Parts and Service operations across multiple locations. Drive operational performance, customer satisfaction, and profitability. Develop and implement long-term operational strategies and improvement plans. Manage budgets, resources, and performance targets. Lead, coach, and develop operational teams to achieve business objectives. Build strong relationships with key customers, suppliers, and internal stakeholders. Oversee service delivery, parts performance, inventory management, and supply chain efficiency. Champion continuous improvement initiatives and operational best practices. * Support escalated technical, commercial, and customer issues. Ke...

Head Housekeeper - Portsmouth (12 Month Fixed-Term Contract) £32,000 per annum Delivering Exceptional Housekeeping Standards A leading provider of outsourced housekeeping services to hotels across the UK is seeking an experienced Head Housekeeper to manage operations at a busy site in Portsmouth on a 12 Month Fixed-Term Contract. The successful candidate will take ownership of the housekeeping function, ensuring exceptional cleanliness, team performance, and compliance with operational standards. This is an exciting opportunity to lead a motivated team, develop people, and contribute to a high-quality guest experience in a fast-paced, professional environment. Role Overview The Head Housekeeper is responsible for the smooth and efficient running of the housekeeping department. This includes managing a team, ensuring quality and safety standards, delivering training, and achieving performance and budget targets. Key Responsibilities Lead, manage, and inspire the housekeeping team to meet high service standards. Build and maintain strong working relationships with hotel management and staff. Conduct regular room and floor inspections to ensure consistent quality. Monitor site budgets and contribute to cost efficiency. Report weekly performance updates to the Operations Manager. Oversee recruitment, training, and development of the on-site team. Ensure team members are trained, productive, and supported through coach...

This Head of Customer Support role will champion the customer post-purchase journey. You will balance strategic leadership with technical, hands on troubleshooting.Leading a lean team of two Support Technicians, your mission will be to elevate the support standards, optimise ticketing workflows, and ensure customers receive fast, accurate and empathetic resolutions to complex technical challenges. The Role Some key responsibilities are as follows: • Leadership and Team Management – Mentor and coach two Support Technicians, fostering a culture of continuous learning, accountability and technical excellence., • Technical Support Excellence – Act as point of contact for complex technical issues relating to satellite hardware, cellular Internet of Things devices and network connectivity. Step into the queue when needed to diagnose firmware bugs, network routing anomalies and hardware malfunctions. Oversee the creation of internal documentation and customer facing help centre articles., • Customer experience & Strategy – Advocate for the customer needs by collaborating closely with Product, Engineering and Sales teams to drive product improvements. Continuously refine ticketing systems and support workflows. The Ideal Candidate You will ideally have 3+ years’ experience in a Technical Support l...

This is a 52 week non-sessional post i.Monday - Thursday, 09:00-17:00.We are looking for a motivated early years support workers to join the team at Wallyford to help deliver high quality childcare.To work in support of early years 'staff by contributing towards the creation of a warm, friendly, saf

Coaching kids of varying abilities following the coaching guidelines provided. Football Coach | Local Residents - Turkiye. You must hold a Level II Football Coaching Qualification or UEFA C Licence (or equivalent), as well as a valid first aid certificate.

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

Are you interested in a meaningful career in mental health? If you're searching for a role that is both diverse and rewarding, we invite you to join us as a Community Support Worker.Based in Woodley, Stockport, you'll become a valued member of our dedicated team.We offer flexible hours to suit your

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

SEND Teaching Assistant SEN School.Join a Supportive and Rewarding Therapeutic SEN School.We are seeking a passionate and dedicated Teaching Assistant to join our Special Educational Needs (SEN) schools in East London.Our school supports secondary-aged pupils with Autism Spectrum Disorder (ASD), pr

Reading Teaching Assistant | Waltham Forest | September 2026 Start.A welcoming and high-achieving primary school in Waltham Forest is seeking a Reading Teaching Assistant from September 2026 on a full-time basis until the end of the academic year in July 2027, with strong potential for extension.Thi

Tradewind Recruitment are seeking a caring and dedicated Teaching Assistant to support within a primary school nursery in Whalley Range.This welcoming and community-focused primary school is known for its nurturing environment and strong emphasis on early development.The nursery provision supports

Teaching Assistant / Learning Support Assistant Waterlooville £14.Term Time Only | Ideally Full Time Are you passionate about making a real difference in young people’s lives? We are currently seeking dedicated and enthusiastic Teaching Assistants / Learning Support Assistants to work

Learning Support Assistant - Primary Autism Unit Location: Lambeth, South London Pay: £500-£550 per week Contract: Full-time | Temporary to Permanent Opportunity Working Hours: 08:30am to 16:00pm My client is seeking dedicated and compassionate Learning Support Assistants to join a we

HLTA - Wembley (Aspiring Teacher Pathway) 📍 Location: Wembley, North West London 📅 Start Date: ASAP 💷 Salary: £110-£125 per day (PAYE) 📌 Contract: Full-time, Long-term SANZA Teaching Agency are working with a large, supportive primary school in Wembl

EYFS Teaching Assistant - Wallasey.Job Title: EYFS Teaching Assistant Location: Wallasey, Wirral Pay: £90-£105 per day Working pattern: Full-Time, Term-Time Contract: Starting in September.Hays is a leading education recruitment agency, offering a full-time opportunity within a supportive primary

Have you gained experience working with young people through tutoring, mentoring, coaching, volunteering or another role?.

PAYE depending on experience) Full-Time | Long-Term Opportunity | Interviews Taking Place Immediately The Best Early Years Practitioners Understand One Simple Truth.Every child develops differently.Rising Hope Education is delighted to be working in partnership with a welcoming and highly inclusive

Primary Higher Level Teaching Assistant (HLTA) Location: Wembley, Brent Start Date: September 2026 Salary: Up to £145 per day (PAYE) Hours: Full-time, Monday to Friday Primary HLTA - Outstanding Primary School - Wembley SANZA Teaching Agency is proud to be working in partnership with one of

Teaching Assistants to join Cornwall Bank - Full time and Part Time Roles .The Supply Register are a managed service working in partnership with .Plymouth Cast Trust/Wave Academy.Cornwall, Plymouth, Devon, Exeter and Dorset.We are currently seeking dedicated and adaptable Teaching Assistan

Graduate Teaching Assistant | Waltham Forest | September 2026 Start.Are you a graduate looking to gain invaluable classroom experience before progressing into teacher training, educational psychology or another education-focused profession? A high-achieving secondary school in Waltham Forest is seek

Whether you're an experienced Teaching Assistant, a recent graduate considering a career in education, a nursery practitioner, youth worker, sports coach, care worker, or simply someone with experience working with children, we'd love to hear from you.

Classroom Support are currently working with a primary school seeking a dedicated Teaching Assistant to join their team.The successful candidate will provide 1:1 support for pupils with additional needs, including ASD, ADHD, and social, emotional and behavioural difficulties.The role will also invol

Nursery Teaching Assistant - Tameside Tradewind Recruitment are looking for a dedicated and experienced Nursery Teaching Assistant to join a welcoming primary school in Tameside from September 2026.This is a full-time, long-term opportunity, working Monday to Friday, 12:30pm - 6:00pm.The successful

Teaching Assistant – Learning Difficulties & Autism (Secondary School) Location: Portsmouth Start Date: ASAP Contract: Full-Time, Salary: Upto £105 per day, paid weekly Are you passionate about helping young people achieve their potential? Masterclass Education is proud to be working in

SEN Teaching Assistant | September Start | Enfield.A well-regarded secondary academy in Enfield is looking to appoint a SEN Teaching Assistant from September.This full-time, long-term role is ideal for a graduate considering a future in educational psychology, speech and language therapy, teaching,

Position: SEN Teaching Assistant Location: Cheetham Hill, Manchester Start Date: September 2026 Hours: 8.Term Time Only Pay Rate: £92.Cover People are currently recruiting for a dedicated SEN Teaching Assistant to join a welcoming secondary school in Cheetham Hill, Manchester, from September.T

Graduate Teaching Assistant - Primary | Ideal for Aspiring Teachers | September Start Are you a recent graduate with aspirations to become a primary school teacher? Are you looking for a rewarding, full-time role where you can gain valuable classroom experience before embarking on your teacher trai

SEN Teaching Assistant - Bromley We're looking for a committed and compassionate SEN Teaching Assistant to join a welcoming and supportive school in Bromley This is a fantastic opportunity for someone who is driven to make a meaningful impact on the lives of pupils with autism spectrum disorder

Graduate Teaching Assistant - Secondary School - Brent - September 2026 Start - Full-Time Are you a recent graduate looking to gain invaluable classroom experience before embarking on a career in teaching? Do you have a passion for education and want to support young people in reaching their acade

Waterlooville, Portsmouth £12.Monday to Friday, 8:30am – 3:30pm (Term Time Only) About the Role We are recruiting enthusiastic, reliable and dedicated Teaching Assistants to join a welcoming secondary school in Waterlooville, Portsmouth.Essential Requirement – Please Read Before

Graduate Teaching Assistant - Outstanding Secondary School Tower Hamlets, East London | September Start | Full-Time Are you a graduate considering a career in secondary education? Would you like to gain valuable classroom experience before embarking on a PGCE or teacher training programme? Do yo

SEN Teaching Assistant - Hillingdon - ASAP Start 1:1 SEN Teaching Assistant - available for work in Hillingdon 1:1 SEN Teaching Assistant - to commit to a full-time, long-term role 1:1 SEN Teaching Assistant - available to trial ASAP 1:1 SEN Teaching Assistant - with experience supporting A

SEND Teaching Assistant - The Wirral - September Start.Academics, a reputable education recruitment agency, is seeking a compassionate, patient, and adaptable SEND Teaching Assistant for a variety of flexible daily supply, short-term, and long-term opportunities at supportive secondary schools and s

SEND Teaching Assistant Needed – Chesterfield Are you an experienced SEND Teaching Assistant ready for your next rewarding role? We are working with a fantastic SEND school in Chesterfield who is actively seeking a passionate, reliable and adaptable Teaching Assistant on a temp to

Full-Time / Part-Time / Flexible Supply.Join Tradewind Recruitment as a Teaching Assistant in Redcar!.Tradewind Recruitment is currently seeking committed and enthusiastic Teaching Assistants to work across a variety of primary and secondary schools throughout Redcar.Whether you're an experienced TA

An outstanding Secondary School in North West London, Harrow are looking to appoint a Teaching Assistant to support a students with ASD in Years 7 - 11.The School - North London Fantastic Secondary school that offers its staff brilliant support and its pupil's fantastic teaching.Students for su

Teaching Assistant & 1:1 Support Assistant - Specialist Secondary School (SEND).Prospero Teaching is seeking compassionate, resilient and proactive Teaching Assistants and 1:1 Support Assistants to work within a specialist secondary school in Fareham.The school supports pupils with a range of Sp

Higher Level Teaching Assistant - Wirral (Region: North West England) Are you an experienced Higher Level Teaching Assistant (HLTA) seeking a new challenge in the education sector? We are currently recruiting for a Higher Level Teaching Assistant role to support schools across Wirral.This position

SEN Teaching Assistant - Barnet - £105-£140 per day - Long Term - Mainstream Secondary School - September Start SEN Teaching Assistant required for the London Borough of Barnet SEN Teaching Assistant required for a long-term role starting in September SEN Teaching Assistant required t

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, were openi