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Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role is key to ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple touchpoints. As a Digital CSM, you’ll drive customer satisfaction, engagement, and retention by managing digital-first communication strategies and fostering a strong community of users. You’ll also be responsible for ensuring smooth onboarding, renewal, and ongoing support processes by utilizing cutting-edge tools such as Gainsight • Customer Lifecycle Management:, • Develop and optimize digital engagement touchpoints throughout the customer journey, ensuring seamless experience for both new and renewing customers., • Use data analytics to monitor customer behavior, segment audiences, and personalize interactions to drive product adoption and long-term value realization., • Customer Community Engagement:, • Along with the Digital Program Manager, help moderate the customer community, encouraging active participation by sparking insightful discussions and sharing relevant content., • Drive customers to the community through innovative methods such as campaigns, webinars, and targeted outreach, to create a thriving, supportive space for peer-to-peer learning., • Content Strategy and Creation:, • Collaborate with marketing, product, and Digital Program Manager to execute targeted digital strategies that inform and engage customers., • Tailor content for different customer segments to meet specific needs and deliver consistent, compelling messaging across all touchpoints., • Customer Journey Mapping and Optimization:, • Collaborate with leadership to define and continually refine customer journey maps., • Implement and optimize automated workflows to scale efforts while maintaining a high level of personalization, • Proven experience in digital customer success, marketing, or a related field with a focus on tech-enabled engagement strategies, • Strong written communication skills with the ability to create compelling content tailored to diverse customer personas., • Ability to manage multiple priorities in a fast-paced environment, balancingstrategic initiatives with day-to-day responsibilities., • Demonstrated success in working with complex software products and a strong aptitude for learning new technologies., • Experience with Gainsight or similar customer success platforms is a strong plus. Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Ensure this is formatted as “normal” £50,000 -£62,700 (GBP) a year Salary range (min - max) Position Type: Net New Magnet is proud to offer benefits such as: - Generous time off policies - Competitive compensation - Volunteer opportunities - Reward and recognition programs - Employee committees & resource groups - Healthcare and retirement benefits What We Are Looking For We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us. How We Work At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals. We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! The Most Important Thing We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE – We care about each other and our mission to make a difference in the world. OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect. DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact _ should you require any accommodations. All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found _.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52-week non-sessional post i.To assist in the provision of a high quality cleaning service within Council buildings.Please download the Job Outline/Pers

Supply Cleaner (HWC), Various Locations.Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applic

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52-week non-sessional post i.To assist in the provision of a high quality cleaning service within Council buildings.Please download the Job Outline/Pers

Support Worker - Brain Injury & Complex Needs.Days Only - Tuesday to Sunday, 8:00am-8:00pm.This is a highly rewarding opportunity to make a real difference in someone's life by providing person-centred care, promoting independence, and supporting their ongoing journey.Working on a 1:1 basis, you wil

This is a 52 week non-sessional post i.Monday - Thursday, 09:00-17:00.We are looking for a motivated early years support workers to join the team at Wallyford to help deliver high quality childcare.To work in support of early years 'staff by contributing towards the creation of a warm, friendly, saf

Are you a passionate, reliable, and caring individual ?.Do you want to join our expanding team in London or Hertfordshire ?.As a Support Worker, you will receive:.Employee Assistance Programme (EAP).Opportunities to progress within the company.Comprehensive training opportunities.Competitive hourly

Premier Work Support are currently recruiting for a Cleaner for the South Woodham Ferrers area on a part time, temporary basis with an immediate start.You will be working independently to provide cleaning services, to complete daily cleaning tasks across 3 hours a day Monday to Friday.The hours of w

Were proud of our happy home and are dedicated to creating a place where everyone enjoys coming to work each day.As well being part of a lively and supportive team, we are surrounded by fascinating residents who also bring so much to our lives every day too.Bank shifts (every Friday and additional h

R&V Ltd is looking for individuals who have an upbeat personality who are ready to work as care assistants/nurses for our client.We are looking for passionate and dedicated professionals to join our team.It is essential that candidates are patient, understanding and respectful towards the residents

Ensuring safeguarding, health and safety, and infection.

Start your journey in a rewarding career, Join Komplex Care! - empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Paediatric Healthcare Assistant.Mon - Sun | days 5pm - 8pm | Nights 8pm - 8am.Note: At present, we're only able to progress applications fr

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As an Aldi Store Cleaner, youll be key to keeping our store clean, safe, and welcoming.Your duties cover everything from clearing litter around the store to cleaning windows and ensuring trolleys are tidy and ready for customers.Youll work as part of a team proud to maintain Aldis high standards eve

Supporting a male client aged 63-65 with a spinal injury.We are delighted to be recruiting on behalf of a client who lives in the lovely village of Hoo.Our client is a gentleman in his early sixties who has sustained a spinal injury that affects his mobility.He is looking for confident, proactive Su

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Seafield House, Darmond's Green, West Kirby, Wirral CH48 5DT.Abbeyfield Hoylake & West Kirby Society, Lear House in West Kirby have a vacancy for a Senior Care Assistant.We are looking for a Senior Care Assistant to work 2 or 3 x 12 hour shifts over 7 days each week.You will join our amazing team of

Mayfair Homecareare a leading live in care provider that stretches across the Midlands and surrounding areas.We at Mayfair Homecare, pride ourselves on placing our valued live-in care assistants at the core of what we do, so that in turn they are best equipped to support those who use our services.W

Join ATA North's InPost Delivery Team.ATA North is recruiting reliable Self-Employed Multi-Drop Delivery Drivers to support our growing InPost operations.Whether you're an experienced driver or looking to move into the logistics sector, we offer competitive earnings and full operational support.Mult

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Rehabilitation Assistant - Be Part of Someone's Fresh Start We are looking for motivated, engaging Rehabilitation Care Assistants to support a young person as they begin the next chapter of their life following significant health challenges.This is not a traditional care role.This is an opportunity

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Join Mayfair Homecare - Make a Real Difference Every Day!.At Mayfair Homecare, we believe everyone deserves to live a healthy, safe, and happy life in their own home.Our team celebrates equality, diversity, and inclusion, creating a supportive environment for all.We recruit caring individuals with t

We are recruiting Residential Support Workers to join a supportive and well-established family-run organisation providing care for young people within therapeutic EBD residential homes in the Basildon area.This is an excellent opportunity for individuals looking to develop a long-term career within

We're looking for a passionate, compassionate and resilient Specialist Support Worker to join our Mental Health Social Care Service in Tower Hamlets.Want to feel like you have an exciting future? You'll feel at home here.Making you feel at home here means helping you thrive in every way.That's why w

Requirements: · At least 6 months experience working with children and young people in a support role · Strong understanding of safeguarding and child protection principles · Ability to work flexibly across different settings · Excellent communication and interpersona

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We are looking for calm, resourceful and energetic Support Workers who are highly motivated, hardworking, and keen to join our team in Barnet.You will support individuals with learning disabilities and mental health needs in a proactive and holistic person-centred approach.You must be willing to emb

Family Support Worker (Agency) Location: Surrey Pay: £15.Hours: Flexible - Choose Your Own Shifts About the Role We are looking for experienced and compassionate Family Support Workers to join our growing agency team across Surrey.This is a varied and rewarding role where no two days are th

Are you interested in a meaningful career in mental health? If you're searching for a role that is both diverse and rewarding, we invite you to join us as a Community Support Worker.Based in Woodley, Stockport, you'll become a valued member of our dedicated team.We offer flexible hours to suit your

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Support Worker - SEN School - Wirral.We are recruiting for a Support Worker to work as a SEN Teaching Assistant within specialist schools.This role involves supporting children with special educational needs (SEN) in an education setting, including:.SEMH (social, emotional and mental health needs).Y

We are looking for a senior support worker within our Leeds Extra Care Service in Richmond Hill.Your role will be to support the management team in the local oversight of people supported across a community as well as in accommodation-based settings.We are looking for a warm, flexible and motivated

Understanding, Empathetic and Resilient Individuals Required.Behaviour Support in Huddersfield and Halifax.Contact us for Rewarding, Long and Short-Term, Flexible roles as Behaviour Support in Huddersfield and Halifax.As One-to-One behaviour support, your role will certainly be unique.No behaviour s

We are looking to recruit a passionate and motivated Senior Support Worker to join our dedicated team in Reading.You will provide person-centred care and support to individuals with learning disabilities in all aspects of everyday life and to assist them in enjoying a wide range of activities.Senior

Behaviour Support Worker SEN and Mental Health - Rochford, Essex.Psychology & Criminology graduates wanted - SEN Behaviour Support worker (special education & complex needs).Psychology/Criminology graduates wanted - Do you want to work with complex needs?.Long-term contract (Until July 2027)

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Weekday daytime hours & rate.Weekend daytime hours & rate.Night shifts are from 20:00 – 09:00 and consist of 7 hours waking and 6 hours sleep in.We are looking to recruit a support worker to join a friendly established team providing support and ongoing rehabilitation to a young disabled m

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Warm, person-centred approach with a strong focus on safeguarding, wellbeing and main.

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Consensus is not just a care provider – we're a community of amazing people dedicated to inspiring and empowering people with learning disabilities, autism, and complex needs.If you're looking for a career where you can make a meaningful difference in the lives of others, then this Waking Night Su

We are currently recruiting warm, flexible, and motivated individuals to work as peripatetic Support Workers across Tyneside and Durham.You will provide person-centred support to people living in bespoke developments, helping them thrive in their own tenancies.This role involves travelling across No