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  • Team Leader
    Team Leader
    10 hours ago
    Part-time
    London

    We are now looking for a fun and energetic Team Leader to join the team at the amazing Street Burger-O2. Street Burger - The O2 is open inside The 02, Greenwich. Street Burger serves signature burgers, seasoned fries, desserts and amazing shakes, cocktails and drinks. The first Street Burger was born in St Paul’s, London and now we’re growing. Our concept and menu is simple and inviting: honest priced burgers with bags of flavour. From the iconic Hell’s Kitchen to the mighty G.F.C. Full throttle. Full flavour. Always. What you do as a Team Leader: • You pride yourself on going the extra mile to create an amazing guest experience, • You have the confidence and energy to run a section and supervise the junior members of the team, • You thrive on teamwork and cooperation, • You have a real passion for hospitality, • You take pride in what you do and are hungry to learn and grow with us What’s in it for you: • Competitive Pay Rate, • A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses, • 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses, • Employees can instantly access up to 50% of basic wages earned before payday via Wagestream, • Refer a Friend Scheme – earn between £250 to £1000 when referring a friend to work with us (T&Cs apply), • Access to our world-class training & development opportunities globally, • Progress your career through a multi-site and multi-brand, best in class global restaurant group., • Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment, • An array of rewards including, length of service awards, team recognition and incentives, • Preferential Room Rates at Gordon Ramsay Restaurants partner hotel, • MYNDUP – our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more, • Meals on duty If your passion is hospitality, want to work in a vibrant and fun environment while developing your career in a best-in-class global restaurant business - apply today! We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.

    Immediate start!
    Easy apply
  • Supervisor
    Supervisor
    1 month ago
    £16.91–£20.51 hourly
    Full-time
    London

    Cubitt House is a collection of eight distinctive luxury London pubs celebrated for their seasonal British menus, impeccable hospitality, and timeless interiors. Inspired by master architect Thomas Cubitt, we honour London’s heritage by creating vibrant spaces that feel both elegant and welcoming. Our pubs—including The Thomas Cubitt, The Alfred Tennyson, The Orange, The Princess Royal, and The Grazing Goat—blend British craftsmanship with a sense of community, partnering with the finest artisans and producers to deliver exceptional experiences. We are more than a pub group—we are a collection of passionate individuals dedicated to craft, creativity, and genuine hospitality. At Cubitt House, we believe in celebrating people and places through thoughtful design, locally sourced food, and warm, memorable moments. The Role We’re looking for a Supervisor to join the team at The Coach Makers Arms. As a Supervisor, you’ll support the management team in ensuring smooth daily operations, delivering outstanding service, and maintaining high standards across the pub. You’ll lead by example, motivating the team, and helping create a welcoming and efficient environment for both guests and colleagues. Key Responsibilities • Support the management team in overseeing daily front-of-house operations., • Lead, motivate, and support team members to deliver excellent guest experiences., • Ensure efficient service, smooth workflows, and adherence to operational standards., • Assist with training, coaching, and developing team members., • Monitor stock, rota planning, and service readiness to maintain quality and efficiency., • Ensure compliance with health, safety, licensing, and hygiene standards., • Handle guest queries, feedback, and any service issues promptly and professionally. Skills & Experience • Previous experience in a supervisory or senior front-of-house role in hospitality., • Strong leadership and team management skills with the ability to motivate and develop staff., • Excellent organisational, communication, and problem-solving abilities., • Friendly, approachable, and professional attitude., • Hands-on, adaptable approach with focus on service excellence., • Full eligibility to work in the UK. On The House At Cubitt House, our people are at the heart of everything we do. They bring our pubs to life, and we believe exceptional work deserves exceptional rewards. When you join our team, here’s what you can look forward to: • Competitive pay plus service charge. Advertised rate is inclusive of tronc., • 50% off food & drink across all Cubitt House pubs., • Perkbox – 30 points every month to spend however you like., • Enhanced maternity and paternity leave., • Nursery scheme vouchers., • Access to fully funded apprenticeship opportunities for Levels 2-5, both front and back of house., • Wagestream., • Company pension., • Cycle to Work Scheme., • Flexible shift patterns., • Length of service rewards., • Employee of the Month recognition., • Supplier trips, tastings, and external learning opportunities., • Monthly Bar Academy for cocktail mastery and premium drinks training., • Quarterly staff socials, competitions, and a legendary Christmas party., • Free language development school to help you grow., • A bottle of champagne on your birthday., • A supportive, passionate culture that values both skill and character. Apply today and take the next step in your hospitality career with Cubitt House.

    Easy apply
  • Chef de Partie
    Chef de Partie
    4 days ago
    Full-time
    Nine Elms, London

    Bread Street Kitchen in the iconic Battersea Power Station is a bustling, large and breath-taking space - providing real round the clock dining and drinking - whether it's an early breakfast meeting, after work drinks or a large group dinner, this restaurant concept can do it all. We are looking for a Chef de Partie to join the passionate back of house team at Bread Street Kitchen – Battersea. What you do as a Chef de Partie: • You pride yourself on running a section of the kitchen, preparing, cooking and presenting dishes, taking responsibility for all dishes coming out from your section and ensuring consistent presentation and memorable guest experiences, • You are confident in managing, training and passing on your Chef de Partie knowledge to the more junior members of the team, • You naturally enjoy building rapport with others, • You are eager to learn and you always push yourself to develop as a Chef de Partie, • You are keen to use your great cooking, organisational and time management skills, energy, confidence and passion for food to ensure the highest standards are consistently achieved. What’s in it for you: • Competitive Pay Rate, • A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses, • 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses, • Employees can instantly access up to 50% of basic wages earned before payday via Stream, • Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply), • Access to our world-class training & development opportunities globally, • Progress your career through a multi-site and multi-brand, best in class global restaurant group, • Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment, • Preferential Room Rates at Gordon Ramsay Restaurants partner hotel, • MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more, • Meals on duty At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

    Immediate start!
    Easy apply
  • Kitchen Porter
    Kitchen Porter
    17 days ago
    £15.17–£16.67 hourly
    Part-time
    London

    Life at Clays Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces for 2026 by Great Place To Work UK! That’s right, we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: *“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”* *“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”* *“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”* Clays Values At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. What's the Gig, you ask? Summary of position & key attributes As a kitchen porter, you will provide support to all areas of the kitchen in order to maintain standards of service and cleanliness. You will be able to follow instructions and execute tasks in an efficient and timely manner. If you are looking to develop in a role you will be supported using the Clayers Academy to progress within the organisation, We are looking for a self-driven individual who strives for excellence with experience in the hospitality industry. Duties & Responsibilities • The general cleaning of the kitchen including sweeping and mopping floors., • Removing kitchen waste and disposing of it properly ., • Completing weekly cleaning schedule., • Washing dishes like cutlery, pots, cutting boards and pans both by hand, • Loading and unloading of the dishwasher., • Cleaning cooking equipment like cookers, food mixers, • Supporting the Chefs with Basic food preparation like washing, peeling and cutting ingredients, • Providing assistance to all kitchen staff, as needed. Skills and desired qualifications • Excellent time management, • Ability to work under pressure, • Level 1 Food Safety Award (training provided), • Awareness of manual handling techniques (training provided), • Awareness of Control of Substances Hazardous to Health Regulations (COSHH) and chemical safety (training provided), • Always looking for opportunities to improve your knowledge and abilities, • Passionate about hospitality and creating amazing experiences, • A keen eye for detail with excellent written and verbal communication skills, • Ability to build lasting relationships with colleagues and clients, • Honest with strong moral principles, • Take initiative, can solve problems calmly and work well under pressure What you’ll get in return We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £13.07 per hour as well as weekly Tronc service charge distribution. Other great benefits include: • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

    Easy apply
  • Property Surveyor
    Property Surveyor
    24 days ago
    £30 hourly
    Full-time
    London

    Self-Employed Freelance Property Surveyor Location: Various locations across the UK Job Type: Self-Employed / Freelance Working Pattern: 4–5 days per week (9:00am–6:00pm) Minimum Earning Potential: £230+ per day Build a Rewarding Career with Excellent Earning Potential We are expanding our nationwide team and are looking for professional, motivated individuals to join us as Self-Employed Freelance Property Surveyors. This is an outstanding opportunity to establish yourself in a growing industry with exceptional earning potential, ongoing support, and genuine opportunities for career progression.As a Property Surveyor, you will visit residential properties to carry out a variety of surveying and inspection tasks while delivering a professional service to homeowners. Training & Accreditation Successful applicants must complete a government-recognised accreditation, which typically takes as little as 3–5 days. To demonstrate commitment to the role, candidates are required to fund the accreditation themselves. The full cost will be reimbursed after completing 12 months working with us. Requirements Please don’t apply if any of the below criteria are not met. Applicants must: • Be aged 18 or over., • Have completed A-Levels or an equivalent qualification as a minimum., • Hold, or be eligible to obtain, a clean DBS check., • Have access to a reliable vehicle and a full UK driving licence., • Be professional, reliable, well-presented and confident at communicating., • Be able to work independently and manage their own workload., • Hold the relevant right to work in the UK. Our Selection Process We maintain exceptionally high standards and operate a thorough recruitment and selection process. We are looking for individuals who demonstrate professionalism, commitment, integrity and a strong work ethic. Earnings & Career Progression This self-employed opportunity offers: • Minimum earnings of £230+ per day., • Typical working pattern of 4–5 days per week., • First-year earning potential exceeding £50,000., • Second-year earning potential exceeding £65,000, subject to performance., • Clear opportunities to progress into senior and specialist roles as you develop your experience. If you’re looking for a long-term opportunity offering independence, excellent earning potential and genuine career development, we’d like to hear from you.

    Immediate start!
    No experience
    Easy apply
  • Senior Lettings Negotiator
    Senior Lettings Negotiator
    24 days ago
    Full-time
    Harrow

    Harrow | Harrow on the Hill | Office-Based Salary: Competitive, aligned to experience + commission About the Role Wilson Hawkins is Harrow's longest-established lettings agency, serving the local community since 1970 with strong, relationship-driven service. We're looking for an experienced Senior Lettings Negotiator ready to take real ownership of the lettings process, with a clear, genuine path to Lettings Manager within 6–12 months. This is a boutique agency, not a corporate machine. Your work will be visible, your contribution will matter, and your progression will be tied directly to your results, not your tenure. You'll work closely with the Lettings Manager, taking the lead on viewings, applicant relationships, and offer negotiation, while regularly stepping up to run the team in their absence. We're looking for someone who takes pride in their work, builds genuine relationships with landlords and applicants, and is hungry to grow into a leadership role. What You'll Be Doing • Register, vet, and proactively match applicants to the right properties based on their needs, • Conduct viewings across Harrow, representing Wilson Hawkins with professionalism and warmth, • Negotiate offers between applicants and landlords, managing expectations on both sides, • Progress agreed lettings through referencing to tenancy commencement, • Build and maintain strong relationships with landlords to win repeat and future business, • Keep landlords updated proactively throughout the letting process, • Maintain accurate, up-to-date records in the CRM at all times, • Support and deputise for the Lettings Manager on day-to-day team activity, • Contribute ideas and feedback to improve team performance, • Drive revenue and profitability against personal and business targets What Success Looks Like • Your viewings are well-prepared, professionally run, and consistently convert to offers, • Applicants feel informed, valued, and confident at every stage of their journey, • Offers are negotiated and progressed efficiently, with landlords kept closely in the loop, • Your pipeline is always accurate and current in the CRM, • The Lettings Manager trusts you to hold the fort and make sound decisions in their absence, • You're actively developing your skills with a clear eye on the Manager role ahead What You'll Need • 3+ years of residential lettings experience, ideally in Harrow, • A proven track record of high-volume viewings converting to offers, • Experience progressing lettings from offer through referencing to move-in, • Solid working knowledge of lettings legislation (Right to Rent, Tenant Fees Act, deposit protection), • Experience working with both domestic and international landlords and applicants, • Confident use of a lettings CRM and property portals, • Highly organised, results-driven, and comfortable taking ownership, • ARLA Propertymark qualification, or actively working toward it (a plus, not essential) What We Offer • Competitive salary, aligned to your experience, • Commission and performance bonus linked to your personal letting activity, • Funded support toward your ARLA Propertymark qualification, • A clear, genuine path to Lettings Manager within 6–12 months, • A boutique environment where your work is seen, recognised, and rewarded, • A collaborative team that takes the work seriously without taking itself too seriously About Wilson Hawkins Wilson Hawkins has been serving landlords, homeowners, and renters in Harrow for more than 50 years, combining traditional, relationship-led values with the latest technology to deliver better, faster results. We invest in our people, including funded qualifications and a real route to management, because we grow when our team grows. Ready to take the next step in your lettings career? Apply today.

    Immediate start!
    No experience
    Easy apply
  • Sales Manager
    Sales Manager
    24 days ago
    £45000–£75000 yearly
    Full-time
    Borehamwood

    Business Development Specialist – Wholesale Trade Platform https://tradal.app/ Tradal connects verified high volume buyers and sellers of wholesale products across a broad range of industries not limited to: Hard Commodities • Metals & Mining, • Energy, • Chemicals & Industrials, • Precious Stones & Minerals Soft Commodities • Agriculture & Grains, • Livestock & Meat, • Forestry & Timber, • Textiles & Fibres, • Food Products & Beverages Locations · Africa DRC, South Africa, Nigeria, Ghana, Ivory Coast, Angola, Botswana, Zimbabwe, Zambia, Ethiopia, Kenya, Tanzania, Uganda, Mozambique, Algeria, Libya, Gabon, Cameroon, Sierra Leone, Mali, Burkina Faso, Egypt, Morocco, Rwanda, Madagascar, Sudan · Americas Brazil, USA, Canada, Chile, Peru, Argentina · Middle East Saudi Arabia, UAE, Iraq, Kuwait, Qatar · Asia Pacific Australia, Indonesia, Malaysia, Vietnam, India, China, Thailand, Sri Lanka, Bangladesh, Pakistan, New Zealand · Europe & Central Asia Russia, Kazakhstan, Ukraine, Belarus, Turkey, Germany and E-Commerce. We are seeking experienced B2B & B2C business development professionals to join us s partners to help expand our network of verified suppliers and buyers on a global wholesale trade platform. Specifically, on-boarding & pairing Sellers with products proof of ownership (POO) documents, import, export, certificate, permits, and licencing as they will go through our rigorous verification process as part of our core KYC. Buyers with Proof of funds (POF) as they will go through our rigorous verification process as part of our core KYC. This opportunity is exclusively for those with a proven track record in seller or buyer on-boarding within wholesale, commodities, or B2B trade platforms. If this is not your background, this role is not for you — and that is perfectly fine. For those who do operate in this space, you already know that a maximum remuneration on multi-million dollar annual contracts is exceptional. The Platform: Three Trading Tiers Tradal operates across three dedicated wholesale trade platforms, each serving a distinct market segment: Tradal Go — Government Trading Platform Government-to-government commodity transactions for sovereign wealth funds, state trading enterprises and DFIs. Tradal Mass — High-Volume Institutional Trading Built for pre-KYC verified wholesale buyers and sellers: trading houses, large-scale processors, multinational food companies and institutional investors. Tradal Spot — Small Trade & Intermediary Marketplace Designed for verified intermediaries, brokers and mandates. This is where you operate as a Commission Partner — with flexible commission structures and full account ownership of every buyer and seller you on-board. To discuss terms and whether this is the right fit, book a video call before proceeding. This is a relationship-first opportunity. Everything is discussed directly — not in a listing. tradal.app SELLER FLOW • Select: Seller, • Select platform: GO / MASS / SPOT, • Complete Tradal Passport (company + personal ID), • View Trade floor products and categories, • Check Tradal X for current prices, • Upload documents proving you own the product, • POO & Certification documents verified in 24 hours by SGS and the Apex Group, • List your product on the Trade Floor with volume and create specs, • Your ownership documents held securely until in your deal room., • Deal Room opens when buyer is verified with POF, • buyer reviews your documents, you negotiate price, • Recorded permanently on blockchain, • 12-month delivery cycle begins, • Daily updates via Tradal Chain, • Everything completes in one moment: payment received, ownership transferred, delivery insurance activated BUYER FLOW • Select: Buyer, • Select platform: GO / MASS / SPOT, • Complete Tradal Passport, • Upload POF documents proving you have the funds to buy, • Documents verified within 24 hours, • Verified deal room opens, • Search the Trade Floor for products, • Check Tradal X for live market prices, • Your funds held securely until deal completes, • In Deal Room review seller's product documents, negotiate price, • Negotiate with seller, agree on procedures, terms and C’s, • Everything completes in one moment: payment released, ownership transferred, delivery insurance activated, • Recorded permanently on blockchain, • 12-month delivery cycle begins, • Daily updates via Tradal Chain INTERMEDIARY FLOW (YOU) • Select: Intermediary, • Select platform: SPOT, • Complete Tradal Passport company & personal information sit with The Apex Group, • Escrow & Banking with https://www.apexgroup.com/locations/sweden/, • On-board verified buyer or verified seller onto Mass or Go Platform, • Message sent to seller or buyer to verify you are their intermediary., • Buyer or seller confirms., • You are locked into the trade for the one-year duration, • 12 tranches for 12 deliveries, • On every delivery across the full 12 months, • Daily updates via Tradal Chain

    Immediate start!
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  • Kitchen Porter/Kitchen Assistant
    Kitchen Porter/Kitchen Assistant
    2 months ago
    £12.21 hourly
    Part-time
    Fish Island, London

    We are seeking a reliable and hardworking Kitchen Porter/Kitchen Assistant to join our dedicated team. This role is ideal for someone looking to advance their career in the kitchen, offering the chance to work both independently and as a key member of a supportive, fast-paced environment. At Darling's Eatery and Studio, a female-owned and self-funded pasta eatery in East London, we pride ourselves on great produce and service, setting high standards for all aspects of our operation. What You'll Do: • Culinary Support: Provide essential assistance to our chefs with basic food preparation and cooking tasks., • Maintain Standards: Ensure the kitchen and all associated areas are kept impeccably clean and organized., • Dishwashing Operations: Efficiently operate dishwashing equipment, guaranteeing all kitchenware is cleaned to our high standards., • Logistics & Management: Handle incoming deliveries, manage stock rotation, and oversee waste management., • Cooking Contribution: Confidently step into cooking roles for simple dishes, adhering to established kitchen procedures when needed., • Team and Independent Work: Contribute effectively as part of a small, friendly team while also demonstrating the ability to work autonomously. What We're Looking For: • Experience: Some prior kitchen experience, ideally as a Kitchen Porter or in a junior cooking role, is preferred., • Proactiveness: A strong willingness to learn new skills and take initiative within a dynamic kitchen setting., • Adaptability: Comfortable handling food and capable of performing well under pressure., • Key Skills: Excellent communication and time-management abilities., • Attitude: A positive, 'can-do' attitude and a collaborative, team-first mindset.

    Immediate start!
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  • Guest Relations Assistant
    Guest Relations Assistant
    2 months ago
    £15.33–£17.83 hourly
    Full-time
    London

    LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces 2025 & 2026 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: *“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”* *“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”* *“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”* CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Will it leave a lasting impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION What's the Gig, you ask? As a Guest Relations Assistant, you will be at the forefront of delivering an exceptional guest experience, providing a warm, seamless, and professional service from first impression through to departure and feedback. You will support the reservations function by assisting with guest arrivals, in-venue interactions, and the wider group reservations process, including managing inboxes and phone lines to the highest standards of hospitality. Working closely with the Guest Relations Manager and operations teams, you will play a key role in creating efficient, personalised, and memorable experiences for every guest at Clays. This role is based out of our Soho venue. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; Guest Experience & Communication • Guest Check-In & Arrivals (Soho): Welcome guests, manage arrivals efficiently, and ensure a smooth check-in process with a friendly and professional approach., • Phones & Inbox (Group): Answer incoming calls and assist with reservations and guest queries in a timely, polished manner. Support inbox management as required., • Guest Interaction: Act as a knowledgeable and approachable point of contact for guests, providing information on bookings, menus, and venue offerings., • Issue Resolution: Handle guest queries and minor complaints confidently, escalating where necessary, while ensuring a positive outcome. Reservations & Systems Support • SevenRooms Management: Observe booking flows and patterns, finding opportunities to optimise the booking flow., • Reservations Assistance: Support booking management, including amendments and confirmations, and ensure the diary is up to date. Operations Support • Cloakroom Management: Oversee the day-to-day running of the cloakroom, ensuring items are stored securely and returned efficiently to guests., • Daily Preparation: Assist with guest journey preparation, including wristbands, gaming coins, QR codes and other venue-specific requirements., • Event & Service Support: Provide hands-on support during busy services and events, particularly during guest arrivals and peak times., • Soho Support: Assist with venue-specific tasks such as lost property handling and general guest logistics., • Issue Resolution: responding to guest complaints or feedback through the use of 125 alongside the operations teams. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • Previous experience in a customer-facing or hospitality role preferred, • Strong communication skills, both written and verbal, with a friendly and professional manner, • Excellent attention to detail and organisational skills, • Comfortable using reservation and CRM systems (e.g., SevenRooms, Salesforce, 125 Feedback), • Ability to multitask and remain calm under pressure in a fast-paced environment, • Polite, approachable, and guest-focused, with a passion for delivering amazing experiences, • Reliable, punctual, and flexible with working hours, including evenings and weekends, • A team player who builds positive relationships with colleagues and contributes to a supportive working environment WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include: • Competitive base pay rate of £13.33 per hour., • Service Charge: weekly service charge paid as Tronc., • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!

    Easy apply
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