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  • Food & Beverage Manager - Locke at Broken Wharf
    Food & Beverage Manager - Locke at Broken Wharf
    14 days ago
    Full-time
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Manager to join our team in Locke at Broken Wharf in London The role. Are you a natural leader? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the Food and Beverage team, overseeing the F&B team and reporting to the General Manager you’ll make sure guests feel genuinely special – from the moment they book to the moment they leave our F&B spaces IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING: Service Delivery Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs. Be an SME is your required area and look to help create a knowledge culture in F&B. Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services. When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation. Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery. Implement relevant cost control measures while maintaining a premium guest experience. Team work Understand and embody the edyn values Constructively challenge, question, seek to improve, evolve and be human Contribute to a strong community spirit Be objective, fair, ethical, and consistent Financial F&B Accountability Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. · Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. Foster a culture of engagement, retention, and professional development IN THIS ROLE YOU WILL NEED THE FOLLOWING; Experience Education: · A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable Experience: Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time. An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired. Experience with financial management and budget controls is useful for managing costs and ensuring profitability. A track record of providing exceptional customer service and building positive guest experiences. Experience leading and managing teams, including training, development, and performance management Skills: The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front. Excellent people management skills, with a proven track record of developing teams. Advanced knowledge of food and beverage systems and service delivery. Strong analytical, decision-making, and problem-solving abilities. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills. Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.

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  • Head Chef
    Head Chef
    17 days ago
    £32000–£38000 yearly
    Full-time
    Thames Ditton

    Job Title: Head Chef Reports To: General Manager / Owner Location: The Limping fox Job Purpose The Head Chef is responsible for the overall management of the kitchen, ensuring high-quality food preparation, excellent food safety standards, efficient kitchen operations, and the leadership of the kitchen team. The role includes menu planning, stock control, cost management, staff training, and ensuring compliance with all UK food hygiene, health and safety, and employment legislation. Key Responsibilities Kitchen Management • Lead and manage the day-to-day operation of the kitchen., • Ensure all food is prepared and presented to the highest standards., • Develop seasonal menus and specials in line with business objectives., • Maintain consistency in food quality, portion control and presentation., • Monitor food production to minimise waste and maximise profitability. Food Safety & Hygiene • Ensure full compliance with the Food Safety Act 1990., • Follow the Food Hygiene (England) Regulations 2013 (or equivalent legislation for Scotland, Wales or Northern Ireland)., • Implement and maintain HACCP (Hazard Analysis and Critical Control Points) procedures., • Ensure all food is stored, prepared and served safely., • Monitor and record temperature checks for fridges, freezers, deliveries and cooked food., • Ensure cleaning schedules are completed and documented., • Maintain excellent personal hygiene standards within the kitchen., • Prepare for and maintain the standards required for Environmental Health Officer (EHO) inspections. Health & Safety • Comply with the Health and Safety at Work etc. Act 1974., • Conduct and review kitchen risk assessments., • Ensure safe use of kitchen equipment., • Report accidents and complete accident records where required., • Ensure compliance with:, • Manual Handling Operations Regulations 1992, • Control of Substances Hazardous to Health (COSHH) Regulations 2002, • Regulatory Reform (Fire Safety) Order 2005, • Provision and Use of Work Equipment Regulations (PUWER) 1998, • Personal Protective Equipment (PPE) requirements where applicable. Allergen Management • Ensure compliance with:, • Food Information Regulations 2014, • Natasha’s Law (Food Information (Amendment) (England) Regulations 2019), • Ensure allergen information is accurate and available to customers., • Prevent cross-contamination., • Train staff on allergen awareness and procedures. Staff Management • Recruit, train and develop kitchen staff., • Produce staff rotas., • Conduct performance reviews., • Maintain high standards of teamwork and professionalism., • Ensure staff follow company policies and procedures., • Manage disciplinary matters where necessary. Stock Control • Order food and kitchen supplies., • Monitor stock levels., • Carry out regular stock takes., • Control food costs and wastage., • Liaise with suppliers. Financial Responsibilities • Work within agreed food GP targets., • Control labour costs., • Monitor kitchen budgets., • Reduce unnecessary waste. Cleaning & Maintenance • Ensure the kitchen is cleaned to a high standard., • Maintain equipment and arrange repairs when required., • Ensure all maintenance issues are reported promptly. Essential Qualifications & Certifications The successful Head Chef should hold (or be willing to obtain): • Level 3 Food Safety and Hygiene for Supervisors (minimum), • HACCP Training, • Allergen Awareness Training, • COSHH Awareness Training, • Fire Safety Awareness, • Manual Handling Training, • Health & Safety Awareness, • First Aid at Work or Emergency First Aid (desirable), • Personal Licence Holder (desirable if management duties include alcohol sales) Skills & Experience • Previous experience as a Head Chef or Senior Sous Chef., • Strong leadership and team management skills., • Excellent organisational abilities., • Knowledge of UK food legislation., • Menu development experience., • Budget and stock control experience., • Ability to work under pressure., • Strong communication skills., • High attention to detail. Personal Attributes • Professional appearance., • Reliable and punctual., • Positive attitude., • Calm under pressure., • Passionate about food., • Excellent problem-solving skills., • Committed to maintaining high standards. Working Hours • Flexible hours including evenings, weekends and bank holidays., • Overtime may be required during busy periods. Performance Expectations The Head Chef will be expected to: • Maintain a minimum 5-star Food Hygiene Rating where achievable., • Ensure all legal food safety documentation is completed., • Keep food waste within agreed targets., • Maintain excellent kitchen cleanliness., • Deliver consistent, high-quality food., • Build and develop a motivated kitchen team., • Meet agreed food gross profit targets

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  • General Manager
    General Manager
    29 days ago
    £40000–£50000 yearly
    Full-time
    London

    Are you an experienced, driven, and passionate General Manager looking to lead a thriving pub? Whelans Pubs is seeking a hands-on leader who excels in fast-paced hospitality, is dedicated to delivering exceptional guest experiences, and committed to building high-performing teams. As General Manager, you will fully own your business, driving sales, profitability, and operational standards, while fostering a welcoming atmosphere for every guest. You'll be an energetic, visible leader, setting high standards and inspiring your team daily. Commercially aware and passionate about hospitality, you'll confidently make decisions and be motivated by creating pubs guests love to visit. Key Responsibilities • Leadership, • Lead, inspire, and develop your management and bar teams., • Recruit, train, and retain exceptional team members., • Create a positive, motivated, and accountable working culture., • Conduct regular team meetings, coaching sessions, and performance reviews., • Manage staffing levels and rotas in line with business needs., • Commercial Performance, • Take full responsibility for achieving weekly and monthly sales targets., • Drive wet sales, food sales, and overall profitability., • Maximise opportunities through events, entertainment, and seasonal promotions., • Monitor labour costs, GP margins, and controllable expenses., • Analyse business performance and implement action plans to improve results., • Customer Experience, • Deliver exceptional customer service standards every day., • Resolve customer complaints professionally and efficiently., • Build strong relationships with regular guests and the local community., • Maintain consistently high review scores across online platforms., • Operations, • Ensure the venue is presented to the highest standards at all times., • Maintain excellent cleanliness throughout both front and back of house areas., • Ensure full compliance with all company operating procedures., • Complete daily, weekly, and monthly compliance checks diligently., • Financial Control, • Manage cash handling procedures accurately., • Complete precise banking and financial reporting., • Control stock effectively through regular stock takes and ordering., • Investigate and minimise stock losses and wastage., • Maintain strong cost controls across all aspects of the business., • Compliance, • Ensure full compliance with: Licensing legislation, Health & Safety, Food Safety, Fire Safety, Employment legislation, Challenge 25 procedures, and Company policies., • Marketing & Business Development, • Drive local marketing initiatives to increase visibility., • Promote live sport, entertainment, and food offers., • Ensure social media channels are regularly updated with high-quality content., • Build relationships with local businesses, charities, and community groups., • Identify opportunities to increase footfall and revenue. What We’re Looking For • Essential, • Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar environment., • Strong leadership and people management skills., • Commercially focused with a proven track record of sales growth., • Excellent financial understanding, including labour and Gross Profit (GP) control., • Personal Licence holder (or willing to obtain one)., • Strong understanding of licensing and regulatory compliance., • Exceptional communication skills, both written and verbal., • Excellent organisational ability and attention to detail., • Flexible to work evenings, weekends, and bank holidays as required., • Desirable, • Experience managing food operations., • Experience delivering live entertainment and sporting events., • Cellar management knowledge., • First Aid qualification., • Level 2 Food Safety certification. Key Performance Indicators (KPIs) • Sales growth, • Profitability, • Labour percentage, • Gross Profit performance, • Stock variance, • Wage control, • Customer satisfaction, • Mystery visit results, • Audit compliance, • Team retention, • Employee engagement, • Online review scores, • Health & Safety compliance, • Licensing compliance What We Offer • Competitive salary, • Performance-related bonus scheme, • Clear career progression opportunities, • Ongoing training and professional development, • Company pension scheme, • Employee discounts, • Company social events, • Supportive Operations Team, • Recognition and reward programmes Our Values • People – Investing in our teams and creating opportunities for success., • Standards – Delivering excellence in everything we do., • Fun – Creating memorable experiences for our guests and our teams. If you’re ready to take ownership of a successful pub and build an exceptional business, we’d love to hear from you.

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  • Bar / Restaurant Supervisor
    Bar / Restaurant Supervisor
    1 month ago
    £2800–£3330 monthly
    Full-time
    London

    As a restaurant supervisor, you'll have responsibility for the restaurant's performance, quality standards, and health and safety, as well as customer satisfaction. My managers aim to be skilled and developing in team leadership, conflict resolution, scheduling, and developing food safety standards. You will have a proven ability to support and efficient service, enhance guest satisfaction, and foster a positive work environment while achieving operational goals consistently. This is key. Responsibilities: Staff Leadership: Delegate tasks and conduct daily restaurant checks. Key responsibility: Ensure the locking up and opening of the restaurant safely. Customer Service: Interact with guests, gauge satisfaction, and resolve complaints professionally. Ensure all service standards are consistently met. Operational Oversight: Monitor food preparation and presentation to guarantee it meets regulatory hygiene and food safety standards. Inventory & Administration: Track stock levels of food, beverages, and cleaning supplies, and assist with vendor management and ordering. Financial Duties: Assist management in meeting quarterly budgets, reducing operational costs, and monitoring Point-of-Sale (POS) transactions. Other requirements: Experience: Previous experience as a supervisor, shift lead, or server in the hospitality or food service industry. Education: School diploma; a degree in Business Management, Hospitality, or Culinary Arts is often preferred. Skills: Excellent communication, conflict-resolution, and organizational skills. Proficiency with restaurant systems and scheduling software.

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  • Front of House Team Member
    Front of House Team Member
    1 month ago
    £12.71 hourly
    Full-time
    London

    Overview The Front of House Team Member is responsible for delivering an exceptional customer experience while serving Myka's premium Greek frozen yoghurt and accompanying products. As the face of the brand, you will create a welcoming atmosphere, maintain high presentation standards, and ensure customers enjoy a friendly, efficient, and memorable experience. Duties • Welcome and assist guest with question, product recommendations by delivering a friendly, professional, and efficient service at all times., • Resolve basic concerns and issues when necessary., • Serve products according to brand standards (ensure presentation and product control)., • Replenish store displays, maintain product quality and freshness thorough the day, ensure cleanliness of the store at all time and support product preparation when required., • Handle cash, card and digital payments responsibly., • Promote loyalty programmes, special offers, and seasonal promotions., • Follow food safety, hygiene, and health & safety procedures at all times. Ensure food handling practices comply with company and regulatory requirements and report any health, safety, or maintenance concerns to management., • Work collaboratively with supervisors and colleagues to achieve daily goals. Support team members during busy periods., • Participate in training and development activities and contribute positively to a fun, energetic, and customer-focused culture. Essential · Excellent customer service and communication skills. · Positive attitude with a friendly and approachable personality. · Ability to work effectively in a fast-paced environment. · Strong attention to detail and cleanliness. · Reliable, punctual, and professional. · Flexible availability, including evenings, weekends, and public holidays. Desirable · Previous experience in hospitality, food service, retail, café, or customer-facing roles. · Experience using POS systems and handling payments. · Food Hygiene or Food Safety certification. · Interest in healthy food, desserts, or premium food brands. Personal Attributes · Enthusiastic and energetic. · Passionate about providing outstanding customer experiences. · Team-oriented and supportive. · Well-presented and professional. · Quick learner with a positive attitude. · Takes pride in maintaining high standards. Key Performance Indicators (KPIs) · Customer satisfaction and positive feedback. · Speed and accuracy of service. · Product quality and presentation standards. · Compliance with food safety and hygiene requirements. · Attendance, punctuality, and reliability. · Contribution to team performance and store sales targets. What We Offer · Competitive hourly rate. · Staff discounts on Myka products. · Ongoing training and development. · Flexible working opportunities. · Career progression opportunities within a growing brand. · Fun, supportive, and customer-focused working environment. About Myka – Greek Frozen Yoghurt Myka is dedicated to serving authentic Greek frozen yoghurt made with quality ingredients and exceptional care. We believe every customer interaction matters, and our Front of House Team Members play a vital role in creating a welcoming experience that keeps customers coming back

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  • Catering Bar Assistant
    Catering Bar Assistant
    2 months ago
    £23000–£25000 yearly
    Full-time
    London

    Role Overview This is a customer-facing role within the bar and catering team. You will serve food and drinks, support events across the school and assist in the kitchen when needed. Main Responsibilities -Serve hot and cold drinks, food and alcohol soft cold and hot drinks, food and alcohol -Provide a friendly and approachable service to students, staff and visitors -Handle payments accurately -Prepare coffee using a manual machine, including milk texturing and basic machine maintenance to Standard Operating Procedures. -Support and restock bar supplies, fridges and shelves. -Receive and store deliveries correctly across stock rooms -Keep all food and beverage areas clean, organised and well maintained. -Support the setup, service and closing down of private functions and school events. -Assist and support the kitchen team in the dining room when required -Maintain cleanliness across the bar and service areas including FMB, BMR and Bar -Follow food safety and health and safety requirements at all times The above list of job duties is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. All staff must: -Comply with all legislative and regulatory requirements (e.g. Finance, HR, Health & Safety) -Adhere to the requirements set out in the AA Code of Behavioural Expectations and other institutional policies. Person Specification Skills -Strong customer service and communication skills -Good numeracy skills for handling payments -Ability to work under pressure while maintaining a positive attitude -Strong attention to detail -Ability to multitask in a busy environment -Problem solving and ability to use initiative Experience -Previous experience in a bar, café or customer facing role -Experience preparing coffee using a manual machine -Experience handling stock, deliveries or event setup is desirable Qualifications and training -Basic food safety knowledge -Willing to complete further health and safety training Attributes -Flexible and able to adapt to changing priorities -Positive and proactive approach to work -Works well as part of a team and supports colleagues -Maintains a professional and respectful approach with colleagues, students and visitors -Communicates clearly and calmly, even under pressure

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