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  • Compliance Manager
    Compliance Manager
    2 days ago
    £20000–£24000 yearly
    Part-time
    Ilford

    Job Description: *Job Summary: Part Time (3 Days Weekly / Negotiable)* The Registered / Compliance Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service. *Key Responsibilities:* Regulatory requirements; • Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards., • Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs)., • Conduct regular audits and quality checks to maintain high standards of care., • Ensure all safeguarding procedures are followed, and concerns are reported appropriately., • Keep up to date with changes in legislation and implement necessary adjustments. Operational Management; • Oversee the day-to-day operations of the home care service., • Manage care assessments and ensure care plans are person-centred and regularly reviewed., • Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns., • Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities. Business Development & Growth; • Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work., • Build and maintain relationships with commissioners, clients, and stakeholders., • Promote the business through networking, marketing, and community engagement., • Monitor financial performance and budget management. Set training and supervision targets for new starters. Staff Management & Leadership; • Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards., • Conduct regular performance appraisals and provide staff supervision and support., • Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development., • Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome. Client Care & Satisfaction; • Ensure through assessment and planning a person-centred care service is delivered., • Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so., • Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery. Essential Requirements: • Level 5 Diploma in Leadership for Health & Social Care., • Previous experience in a managerial role within a domiciliary care setting., • In-depth knowledge of C.Q.C regulations and compliance requirements., • Strong leadership, problem-solving, and decision-making skills., • Excellent communication and relationship-building abilities., • Experience in recruitment, staff training, and development and retention. Desirable: • Leadership and Management Experience based on care sector., • In-depth knowledge of care quality regulations and compliance requirements., • Experience with inspections and audits, ensuring the service is compliant with care quality standards., • Experience managing health and safety protocols, including conducting risk assessments, and ensuring all practices align with health and safety regulations., • Experience handling difficult situations, complaints, and incident investigations, with a focus on problem resolution and quality improvement., • Experience in managing crisis situations (e.g., managing staffing shortages, medical emergencies, etc.)., • Ability to make quick decisions while keeping the best interests of clients in mind., • Ability to drive business development while maintaining care standards and compliance., • Strong communication skills to liaise with staff, families, commissioners, and regulatory bodies. This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business. Benefits: • Company events, • Company pension, • Free parking Ability to commute/relocate: • Ilford IG2 6UU: reliably commute or plan to relocate before starting work (preferred) Experience: • Management: 1 year (required) Licence/Certification: • Level 5 Health and Social Care Diploma (required) Work Location: In person

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  • Bar Supervisor
    Bar Supervisor
    3 days ago
    £17–£18 hourly
    Full-time
    Dalston, Hackney

    Corrochio's Dalston is looking for a competent Bar Supervisor with cocktail bartending experience. Our Dalston location consists of 3 bars total - Corrochio's Restaurant, Cantina, and Cinco. You would be working alongside our Head Bartender and senior management team to ensure efficiency and standards across the whole site. Hours - Full-time - approx 40 hours per week. FRIDAY AND SATURDAY AVAILABILITY ESSENTIAL. Occasional late nights required (latest 3am). Rate - up to £20/hour, inclusive on base rate, holiday pay, tronc & gratuity Role-Specific Job Responsibilities • Working across the Floor & Bar in the Restaurant, Cantina, and Cinco, • Take on closing procedures across all three venues, but predominantly Cantina & Cinco., • Manage the bar during service, oversee staff breaks, ensure efficiency and high standards in workflow., • Be aware of the general needs of all bars, highlighting any needs to fellow management, • Training new bartenders. Focusing on specs, pouring, and round building, • Managing bar stock storage across the building., • Take responsibility for the prep required in Cocina & Cantina, and assist with prep for Cinco., • Communicate stock levels through the week to help management with ordering efficiency, • Guest relations - Act as the primary point of contact for guest feedback and ensure all customer inquiries or complaints are resolved promptly and professionally. Manage bookings on the evening, • Reservation Management - Understanding Sevenrooms reservation system and handling basic reservation management, including pre-orders., • Champion a cohesive work environment across all three venues., • Lead by example, and hold yourself to the standard that you expect the rest of the team to hold themselves to. Fundamental Job Responsibilities • Preparing quality alcoholic and non-alcoholic drinks, and snacks for customers., • Confidently taking food & drink orders, providing recommendations to customers., • Restock and replenish bar inventory and supplies, notifying management of bar needs., • Stay guest focused and nurture an excellent guest experience, • Check customers’ identification and confirm it meets legal drinking age, • Keeping the bar clean and ordered, upholding health and safety standards within all bars, • Complete and pass all relevant health and safety training and comply with all food and beverage regulations, • To uphold high standards in line with the company (high standard of drinks, customer service, and cleanliness) both personally and by leading your fellow colleagues., • To be punctual and reliable at all times., • To treat all staff and customers with respect and dignity., • To be a true team player. Company Benefits • 40% staff discount on food and drink (for you and 2 friends). 20% off food and drink (for you and up to 5 friends)., • Training on agave/Mexican spirits, and Mexican cuisine, • Complimentary staff meals & drinks on shift, • Opportunities for additional paid training & qualifications eg Personal License, WSET, etc, • Opportunities for travel for takeovers & training., • Plenty of tequila and mezcal to keep you going!

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