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  • Compliance Manager
    Compliance Manager
    hace 17 horas
    £20000–£24000 anual
    Jornada parcial
    Ilford

    Job Description: *Job Summary: Part Time (3 Days Weekly / Negotiable)* The Registered / Compliance Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service. *Key Responsibilities:* Regulatory requirements; • Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards., • Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs)., • Conduct regular audits and quality checks to maintain high standards of care., • Ensure all safeguarding procedures are followed, and concerns are reported appropriately., • Keep up to date with changes in legislation and implement necessary adjustments. Operational Management; • Oversee the day-to-day operations of the home care service., • Manage care assessments and ensure care plans are person-centred and regularly reviewed., • Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns., • Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities. Business Development & Growth; • Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work., • Build and maintain relationships with commissioners, clients, and stakeholders., • Promote the business through networking, marketing, and community engagement., • Monitor financial performance and budget management. Set training and supervision targets for new starters. Staff Management & Leadership; • Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards., • Conduct regular performance appraisals and provide staff supervision and support., • Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development., • Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome. Client Care & Satisfaction; • Ensure through assessment and planning a person-centred care service is delivered., • Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so., • Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery. Essential Requirements: • Level 5 Diploma in Leadership for Health & Social Care., • Previous experience in a managerial role within a domiciliary care setting., • In-depth knowledge of C.Q.C regulations and compliance requirements., • Strong leadership, problem-solving, and decision-making skills., • Excellent communication and relationship-building abilities., • Experience in recruitment, staff training, and development and retention. Desirable: • Leadership and Management Experience based on care sector., • In-depth knowledge of care quality regulations and compliance requirements., • Experience with inspections and audits, ensuring the service is compliant with care quality standards., • Experience managing health and safety protocols, including conducting risk assessments, and ensuring all practices align with health and safety regulations., • Experience handling difficult situations, complaints, and incident investigations, with a focus on problem resolution and quality improvement., • Experience in managing crisis situations (e.g., managing staffing shortages, medical emergencies, etc.)., • Ability to make quick decisions while keeping the best interests of clients in mind., • Ability to drive business development while maintaining care standards and compliance., • Strong communication skills to liaise with staff, families, commissioners, and regulatory bodies. This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business. Benefits: • Company events, • Company pension, • Free parking Ability to commute/relocate: • Ilford IG2 6UU: reliably commute or plan to relocate before starting work (preferred) Experience: • Management: 1 year (required) Licence/Certification: • Level 5 Health and Social Care Diploma (required) Work Location: In person

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  • Care / Support Worker
    Care / Support Worker
    hace 1 mes
    £12.51–£12.71 por hora
    Jornada parcial
    Royal Arsenal, London

    BellasTouch Healthcare is a leading healthcare Organisation specialising in the delivery of safe, effective and high-quality care within the healthcare sector. We cover the whole of the UK and have a dedicated nursing team supporting Nurses and HCAs in the UK. Are you bored with you current role – Move to our new roles, Even if you are planning to relocate or simply want to work in a new department or temporary role, our dedicated healthcare team focus on your requirements and will work with you to help make the transition as smooth as possible. We ensure our team feel valued and achieve a positive experience from the compassionate work they do for us and our clients. We aim to be the best at what we do, provide an excellent and rewarding experience for our clients and staff by adhering to our core values: Caring, Integrity, Teamwork, Excellence. BellasTouch Healthcare is committed to safeguarding and promoting the welfare of vulnerable adults. All applicants must be willing to undergo the appropriate screening, including checks with past employers and an Enhanced Disclosure via the Disclosure and Barring Service. We are an equal opportunities employer. Previous Experience / Skills • Strives to reach the highest standards in customer service, • Caring for people in the community and healthcare settings, • Caring, compassionate, patient, and empathetic., • Communicate effectively, both verbally and non-verbally., • Records with accuracy and detail., • Honest, trustworthy, and polite., • Reliable, committed, and responsible., • Excellent time keeping., • Sound understanding of good care principles, • Deals with emergencies and difficult situations, • Flexible and approachable with a positive attitude, even under pressure. Job Types: Full-time, Part-time, Temporary, Permanent Salary: £12.71 per hour Work remotely • No Job Types: Permanent, Part-time, Full-time Experience: • providing care: 1 year (preferred) Work Location: CT14 7NW, ME7 4AQ, CT10 3AH, PO10 7JR, PO9 4JY, PO13 0EW, GU11 3RX, GU34 2LF, SP10 3JY, STANHOPE ROAD ASHFORD.

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