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  • Compliance Manager
    Compliance Manager
    hace 1 día
    £20000–£24000 anual
    Jornada parcial
    Ilford

    Job Description: *Job Summary: Part Time (3 Days Weekly / Negotiable)* The Registered / Compliance Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service. *Key Responsibilities:* Regulatory requirements; • Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards., • Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs)., • Conduct regular audits and quality checks to maintain high standards of care., • Ensure all safeguarding procedures are followed, and concerns are reported appropriately., • Keep up to date with changes in legislation and implement necessary adjustments. Operational Management; • Oversee the day-to-day operations of the home care service., • Manage care assessments and ensure care plans are person-centred and regularly reviewed., • Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns., • Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities. Business Development & Growth; • Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work., • Build and maintain relationships with commissioners, clients, and stakeholders., • Promote the business through networking, marketing, and community engagement., • Monitor financial performance and budget management. Set training and supervision targets for new starters. Staff Management & Leadership; • Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards., • Conduct regular performance appraisals and provide staff supervision and support., • Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development., • Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome. Client Care & Satisfaction; • Ensure through assessment and planning a person-centred care service is delivered., • Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so., • Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery. Essential Requirements: • Level 5 Diploma in Leadership for Health & Social Care., • Previous experience in a managerial role within a domiciliary care setting., • In-depth knowledge of C.Q.C regulations and compliance requirements., • Strong leadership, problem-solving, and decision-making skills., • Excellent communication and relationship-building abilities., • Experience in recruitment, staff training, and development and retention. Desirable: • Leadership and Management Experience based on care sector., • In-depth knowledge of care quality regulations and compliance requirements., • Experience with inspections and audits, ensuring the service is compliant with care quality standards., • Experience managing health and safety protocols, including conducting risk assessments, and ensuring all practices align with health and safety regulations., • Experience handling difficult situations, complaints, and incident investigations, with a focus on problem resolution and quality improvement., • Experience in managing crisis situations (e.g., managing staffing shortages, medical emergencies, etc.)., • Ability to make quick decisions while keeping the best interests of clients in mind., • Ability to drive business development while maintaining care standards and compliance., • Strong communication skills to liaise with staff, families, commissioners, and regulatory bodies. This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business. Benefits: • Company events, • Company pension, • Free parking Ability to commute/relocate: • Ilford IG2 6UU: reliably commute or plan to relocate before starting work (preferred) Experience: • Management: 1 year (required) Licence/Certification: • Level 5 Health and Social Care Diploma (required) Work Location: In person

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  • Domicilliary Carer
    Domicilliary Carer
    hace 1 mes
    £12.72–£19.2 por hora
    Jornada parcial
    London

    Domiciliary Carer Location: West Sussex (community-based, visiting clients in their own homes) Contract Type: Zero Hours Contract initially – moving to part time/full time when client base grows Hours: Flexible, including mornings, evenings, and weekends as required Driving: Full UK driving licence required About the Role We are looking for a compassionate and reliable Domiciliary Carer to join our team in West Sussex. You will be visiting clients in their own homes, providing person-centred care and support that enables them to live independently and with dignity. As a key part of their daily life, you’ll make a genuine difference to the wellbeing of the people you support. This is a zero hours contract, offering flexibility to suit your availability, with work available across the West Sussex area. Key Responsibilities Assisting clients with personal care, including washing, dressing, and grooming Supporting with medication prompting and administration as required Preparing meals and supporting clients with nutrition and hydration Providing companionship and emotional support Assisting with mobility and safe moving and handling Light household tasks such as cleaning, laundry, and shopping Accompanying clients to appointments or social activities where needed Maintaining accurate care records and reporting any changes in a client’s condition to the care coordinator Working in accordance with individual care plans and company policies Requirements A full UK driving licence and access to your own vehicle (essential — you will be travelling between client homes across West Sussex) A genuine passion for supporting others and making a difference Good communication skills, both written and verbal Ability to work independently and manage your own time effectively Reliability, empathy, and a professional attitude Willingness to undergo an enhanced DBS check Right to work in the UK Previous experience in a care or support role Desirable (but not essential) NVQ/QCF Level 2 or above in Health & Social Care What We Offer Flexible working hours to fit around your lifestyle Competitive hourly pay, with additional rates for weekends and bank holidays Paid mileage allowance Full induction and ongoing training, including manual handling and medication Support towards care qualifications A supportive and friendly team environment Regular supervision and wellbeing check-ins We are an equal opportunities employer and are committed to safeguarding the welfare of vulnerable adults. All appointments are subject to an enhanced DBS check and satisfactory references. Work authorisation: United Kingdom (required) Work Location: On the road

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