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Vice President, Build — Data, Engineering & AI跳至主要内容#Vice President, Build — Data, Engineering & AI page is loaded## Vice President, Build — Data, Engineering & AI申请locations: United Kingdom - Walton Oaks: Europe - Any Pfizer Sitetime type: 全职posted on: 今天发布job requisition id: 4960896Role purposeThe VP, Build — Data, Engineering & AI is the owner of the International Commercial build engine, accountable for turning prioritized demand into trusted, reusable and production-grade data, AI agents, solutions and technical services. The role owns the International commercial data foundation, engineering pool, solution architecture, AI evaluation, AgentOps, production run, technical standards, vendor/Systems Integrator delivery model and CIO-platform integration. Its mandate is to deliver speed without fragmentation, reuse without bureaucracy, and innovation with evidence, reliability, compliance and cost discipline.Enterprise scope and impactThis is a Vice President-level enterprise build role spanning the full path from data foundation to production AI. The role operates with senior stakeholders across International Commercial, CIO, CMO, Legal/Compliance, Finance, markets, strategic vendors and SI partners, with accountability for technical strategy, delivery capacity, production quality, run economics and integration with Pfizer’s enterprise platform standards.Operating-design safeguardsData Architect operates horizontally across the four Build sub-pillars to protect semantic standards, AI-ready criteria and data quality.Solution Architect operates horizontally to ensure solutions compose the data foundation, AICL and enterprise platform spine consistently.AI Evaluation & Assurance remains independent of builders and owns the evidence pack for ship/no-ship decisions.Product & Delivery leadership manages roadmap translation, scrum/programme delivery and capacity transparency across pods.Key responsibilities & accountabilitiesThe data foundationBuild the trusted commercial data foundation: L1–L4 squads working to one standard (the four data layers, raw to ready-to-use), including reporting & BI and the knowledge & unstructured squad that underpins retrieval quality for the AI Capability Library (AICL).Own semantic standards, inheritance rules and AI-ready criteria through the Data Architect; run the Collibra dictionary, master & reference data operations and the governance council.Own data quality and observability: shift-left checks, lineage and monitoring built in, not bolted on.Run data BAU — incidents, refreshes and access — baselined before any cost reduction is taken.Own data products and their owners (global and above-market, including the Customer / CRM and CFC (Customer Facing Colleagues) reporting products), with business data stewards dotted in from markets and functions.Manage the data-supply vendor relationships (IQVIA, Komodo, Optum, Veeva, etc..): data and delivery contracts, one door to Procurement.Engineering & AIOwn solution architecture: how solutions compose the data, the AICL and the platform, including model-tier selection — mirroring the Data Architect on the data side.Run one shared, deployable engineering pool crewed into pods; Systems Integration partners and contractors crew in — never as standing outside teams. Engineering talent is never fragmented, and capacity decisions are transparent against the agreed portfolio priority queue.Own product and delivery management: roadmap and translation on the way in; scrum and programme delivery on the way through.Build the agent library and standards; deliver the reusable data agents of the AICL and their agent-facing data contracts.Run AI evaluation and assurance independently of the builders: evals, red teaming, model-tier proof and the clearance evidence pack.Own AgentOps and technical run: agents and classic ML in production, AI cost operations, and solution run & support.The CIO seamOwn platform integration and the model gateway — routing each task to the right model, including small language models (SLMs) where quality holds.Be the one voice to the CIO on the platform spine; land the commercial data foundation as a certified source on Loom, including the Collibra-to-Loom reconciliation.Run & BAUKeep what is live running well: program support, maintenance, upgrades and data quality across the estate.Keep AI running costs visible and managed, feeding the cost signal back to Strategy, Value & Innovation.Key relationships & interfacesInternalHead of Business Transformation & Technology — International Commercial Division (direct line); peer for Strategy, Value & Innovation and Adoption & Scale.The CIO organisation — the platform spine and its milestone plan.Pillar 1 — one priority queue in, engineering capacity out; pods owned by Pillar 1 product owners and crewed from this pillar.Pillar 3 — hand-offs into adoption, localisation and the in-market network for everything shipped.Global Commercial Analytics — data scientists, engineers and project managers crewing into pods via the operating agreement.Legal & Compliance — privacy engineering dotted in for consent, PII and lawful basis.ExternalData-supply vendors (IQVIA, Komodo, Optum, Veeva) and SI partners (e.g. Accenture, Deloitte) crewing into the pool.Model and platform vendors through the CIO's model-access framework.Success measuresPrioritized use cases delivered to production with named owner, evidence pack, run model and sunset criteria.Data quality, lineage and observability coverage across priority data products.Time from funded demand to production.Production reliability, incident rate and support performance.AI evaluation coverage, red-team completion and model-tier proof before ship.Cost-to-serve, model-routing savings and reuse of AICL / agent patterns across markets.Leadership behaviours (Pfizer values)Courage — holds one priority queue against pressure from every direction and protects data from losing attention to the agent flagship.Excellence — one standard across the four layers; evaluation independent of the builders; production quality as a habit.Equity — one deployable pool serving all markets and functions, not the best-connected ones.Joy — engineers doing their best work in small, empowered pods, with agents drafting first-pass code and people reviewing, hardening and owning.Scope & decision rightsDecides technical architecture and standards from raw data to running agent, within the CIO platform guardrails.Owns delivery capacity allocation and crewing recommendations against the agreed portfolio priority queue, with escalation where demand exceeds capacity or technical risk changes sequencing.Owns the ship/no-ship evidence pack through independent evaluation; Legal & Compliance clears on that evidence.Owns data-supply and Systems Integrator vendor selection and contracts, with Procurement.Escalates to the Head of Business Transformation & Technology — International Commercial Division where priority conflicts exceed the plan of record.Experience & qualifications15+ years across data engineering and AI/ML or software delivery, with senior leadership of both data and engineering organisations — the rare end-to-end profile this role deliberately demands.A track record of building governed data platforms at enterprise scale (semantic layers, data products, quality and observability) and of shipping AI or agentic solutions into production.Experience running large engineering organisations (~50–100 including partners) as a flexible pool — pods, squads, deployable capacity — rather than fixed project teams.Vendor and SI management at scale, including data and delivery contracts.Prior senior leadership (Senior Director / VP level) in biopharma or another regulated data environment strongly preferred; degree in a technical discipline required, advanced degree preferred.Proven ability to operate as a senior enterprise leader in a complex global matrix, influencing senior business, technology, legal/compliance, medical, finance, PX and market stakeholders without relying solely on direct authority.Technical skills & knowledgeModern data architecture: layered data platforms (raw to ready-to-use), governed semantics, data contracts, catalogues (e.g. Collibra), lineage and observability.Agentic AI: agent platforms and registries, model gateways and model-tier selection including SLMs, evaluation and red-teaming practice, AgentOps and production ML.Cloud data and analytics stacks (e.g. Snowflake) and integration with enterprise data fabrics.AI cost operations: metering, routing and cost-per-outcome management.Engineering leadership: agile delivery at scale, platform engineering, DevOps and run practices.Purpose Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation! Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.DisAbility ConfidentWe are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers. #J-18808-Ljbffr

\n Vice President, Build — Data, Engineering & AI\n We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place. \n To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals. \n Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. \n The VP, Build — Data, Engineering & AI is the owner of the International Commercial build engine, accountable for turning prioritized demand into trusted, reusable and production-grade data, AI agents, solutions and technical services. The role owns the International commercial data foundation, engineering pool, solution architecture, AI evaluation, AgentOps, production run, technical standards, vendor/Systems Integrator delivery model and CIO-platform integration. Its mandate is to deliver speed without fragmentation, reuse without bureaucracy, and innovation with evidence, reliability, compliance and cost discipline. Enterprise scope and impact\n This is a Vice President-level enterprise build role spanning the full path from data foundation to production AI. The role operates with senior stakeholders across International Commercial, CIO, CMO, Legal/Compliance, Finance, markets, strategic vendors and SI partners, with accountability for technical strategy, delivery capacity, production quality, run economics and integration with Pfizer’s enterprise platform standards. Operating‑design safeguards\n Data Architect operates horizontally across the four Build sub-pillars to protect semantic standards, AI‑ready criteria and data quality. \n Solution Architect operates horizontally to ensure solutions compose the data foundation, AICL and enterprise platform spine consistently. \n AI Evaluation & Assurance remains independent of builders and owns the evidence pack for ship/no-ship decisions. \n Product & Delivery leadership manages roadmap translation, scrum/programme delivery and capacity transparency across pods. Key responsibilities & accountabilities The data foundation\n Build the trusted commercial data foundation: L1–L4 squads working to one standard (the four data layers, raw to ready‑to‑use), including reporting & BI and the knowledge & unstructured squad that underpins retrieval quality for the AI Capability Library (AICL). \n Own semantic standards, inheritance rules and AI-ready criteria through the Data Architect; run the Collibra dictionary, master & reference data operations and the governance council. \n Own data quality and observability: shift‑left checks, lineage and monitoring built in, not bolted on. \n Run data BAU — incidents, refreshes and access — baselined before any cost reduction is taken. \n Own data products and their owners (global and above‑market, including the Customer / CRM and CFC (Customer Facing Colleagues) reporting products), with business data stewards dotted in from markets and functions. \n Manage the data‑supply vendor relationships (IQVIA, Komodo, Optum, Veeva, etc): data and delivery contracts, one door to Procurement. \n Own solution architecture: how solutions compose the data, the AICL and the platform, including model‑tier selection — mirroring the Data Architect on the data side. \n Run one shared, deployable engineering pool crewed into pods; Systems Integration partners and contractors crew in—never as standing outside teams. Engineering talent is never fragmented, and capacity decisions are transparent against the agreed portfolio priority queue. \n Own product and delivery management: roadmap and translation on the way in; scrum and programme delivery on the way through. \n Build the agent library and standards; deliver the reusable data agents of the AICL and their agent‑facing data contracts. \n Run AI evaluation and assurance independently of the builders: evals, red‑team, model‑tier proof and the clearance evidence pack. \n Own AgentOps and technical run: agents and classic ML in production, AI cost operations, and solution run & support. The CIO seam\n Own platform integration and the model gateway — routing each task to the right model, including small language models (SLMs) where quality holds. \n Be the one voice to the CIO on the platform spine; land the commercial data foundation as a certified source on Loom, including the Collibra‑to‑Loom reconciliation. \n Keep what is live running well: program support, maintenance, upgrades and data quality across the estate. \n Keep AI running costs visible and managed, feeding the cost signal back to Strategy, Value & Innovation. Key relationships & interfaces Internal\n Head of Business Transformation & Technology — International Commercial Division (direct line); peer for Strategy, Value & Innovation and Adoption & Scale. \n The CIO organisation — the platform spine and its milestone plan. \n Pillar 1 — one priority queue in, engineering capacity out; pods owned by Pillar 1 product owners and crewed from this pillar. \n Pillar 3 — hand‑offs into adoption, localisation and the in‑market network for everything shipped. \n Global Commercial Analytics — data scientists, engineers and project managers crewing into pods via the operating agreement. \n Legal & Compliance — privacy engineering dotted in for consent, PII and lawful basis. External\n Data‑supply vendors (IQVIA, Komodo, Optum, Veeva) and SI partners (e.g. Accenture, Deloitte) crewing into the pool. \n Model and platform vendors through the CIO's model‑access framework. Success measures\n Prioritized use cases delivered to production with named owner, evidence pack, run model and sunset criteria. \n Data quality, lineage and observability coverage across priority data products. \n Time from funded demand to production. \n Production reliability, incident rate and support performance. \n AI evaluation coverage, red‑team completion and model-tier proof before ship. \n Cost-to-serve, model-routing savings and reuse of AICL / agent patterns across markets. \n Courage — holds one priority queue against pressure from every direction and protects data from losing attention to the agent flagship. \n Excellence — one standard across the four layers; evaluation independent of the builders; production quality as a habit. \n Equity — one deployable pool serving all markets and functions, not the best‑connected ones. \n Joy — engineers doing their best work in small, empowered pods, with agents drafting first‑pass code and people reviewing, hardening and owning. \n Decides technical architecture and standards from raw data to running agent, within the CIO platform guardrails. \n Owns delivery capacity allocation and crewing recommendations against the agreed portfolio priority queue, with escalation where demand exceeds capacity or technical risk changes sequencing. \n Owns the ship/no‑ship evidence pack through independent evaluation; Legal & Compliance clears on that evidence. \n Owns data‑supply and Systems Integrator vendor selection and contracts, with Procurement. \n Escalates to the Head of Business Transformation & Technology — International Commercial Division where priority conflicts exceed the plan of record. Qualifications\n 15+ years across data engineering and AI/ML or software delivery, with senior leadership of both data and engineering organisations — the rare end‑to‑end profile this role deliberately demands. \n A track record of building governed data platforms at enterprise scale (semantic layers, data products, quality and observability) and of shipping AI or agentic solutions into production. \n Experience running large engineering organisations (~50–100 including partners) as a flexible pool — pods, squads, deployable capacity — rather than fixed project teams. \n Vendor and SI management at scale, including data and delivery contracts. \n Prior senior leadership (Senior Director/VP level) in biopharma or another regulated data environment strongly preferred; degree in a technical discipline required, advanced degree preferred. \n Proven ability to operate as a senior enterprise leader in a complex global matrix, influencing senior business, technology, legal/compliance, medical, finance, PX and market stakeholders without relying solely on direct authority. Technical skills & knowledge\n Modern data architecture: layered data platforms (raw to ready‑to‑use), governed semantics, data contracts, catalogues (e.g. Collibra), lineage and observability. \n Agentic AI: agent platforms and registries, model gateways and model-tier selection including SLMs, evaluation and red‑teaming practice, AgentOps and production ML. \n Cloud data and analytics stacks (e.g. Snowflake) and integration with enterprise data fabrics. \n AI cost operations: metering, routing and cost-per-outcome management. \n Engineering leadership: agile delivery at scale, platform engineering, DevOps and run practices. Disability Confident\n We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. \n Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here! \n We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this in all its forms – allowing us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. \n #J-18808-Ljbffr

\n Description\n Insurance, Consulting and Technology (ICT) Technology is a dedicated software business within the broader WTW group and the world's leading provider of analytics and actuarial modelling software to the insurance industry. \n The Senior Director of Service Delivery is a senior leadership role within ICT Technology, accountable for defining and delivering a best-in-class service capability across ICT's diverse portfolio of software and technology-enabled services. \n The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. \n This role operates at the intersection of product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. \n The Role \n Service Strategy & leadership. \n \n • \n Define and execute the service strategy across ICT's product portfolio, ensuring service delivery, client experience, and commercial priorities are aligned. \n • \n Set the operating model direction for the service function, balancing client demand, cost-to-serve, and continuous improvement. \n • \n Lead cross-regional service teams (UK, Manila, Mexico, Japan etc) with clear accountability, succession planning, and a high-performance culture. \n • \n Own the translation of regulatory expectations into service design and controls, embedding compliance into day-to-day service delivery (including resilience, reporting and third-party management). \n • \n Champion a client-centric service culture across product and engineering teams, ensuring service considerations are embedded in product lifecycle decisions; including service introduction, support and operational model design, and ongoing evolution. \n • \n Contribute as a senior member of the ICT Technology team, providing service and operational perspective to broader business decisions. \n • \n Support broader initiatives (e.g. regulatory compliance, transformation, tooling, and commercial models etc) leveraging domain expertise. \n \n Service delivery & performance. \n \n • \n Own end-to-end service performance across all ICT products, covering service desk, incident management, problem management, and escalation handling as well as further ITIL service processes. \n • \n Establish, track, and drive performance against KPIs and SLAs, maintaining operational discipline and data-led management. \n • \n Lead major incident management for complex, high-impact client issues, including executive-level communication, resolution governance, and post-incident review. \n • \n Ensure consistent service quality across differing product stacks, support models, and client expectations across all geographies. \n \n Client Service Management & Assurance \n \n • \n Function as the senior client-facing leader for service delivery, owning service representation in key client relationships through the support of the product stacks and their teams including service reviews and escalations. \n • \n Own the client-facing service model: service review cadences, reporting, SLA governance, and escalation handling. \n • \n Lead the development of coordinated client transparent service and incident communications \n • \n Ensure consistent, high-quality client communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth. \n \n Service tooling and reporting \n \n • \n Define and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions. \n • \n Define and evolve service data, reporting, and client transparency capabilities, ensuring cross-product visibility and actionable insight for internal and client decision-making. \n • \n Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function. \n • \n Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality. \n • \n Manage ITSM and service tooling vendor relationships, including contract oversight and performance management. \n \n Service Transition & Operational Readiness \n \n • \n Lead end-to-end service transition for new products and major launches, ensuring operational readiness across service, and client-facing service teams prior to go-live. \n • \n Define and embed standardised transition frameworks covering support model design, SLAs, documentation, tooling configuration, and knowledge transfer. \n • \n Coordinate cross-functional readiness to ensure capability, capacity, and governance are in place to support stable day-one and ongoing operations. \n • \n Act as the service function's voice in product development and launch planning, ensuring supportability requirements are defined and met before release. \n \n Continuous service improvement & transformation \n \n • \n Define and lead the service improvement agenda, prioritising initiatives based on client impact, operational performance, and commercial outcomes. \n • \n Drive cross-product standardisation and maturity uplift to ensure consistent service practices, controls, and client experience. \n • \n Benchmark service practices against ITIL and industry standards, identifying and closing maturity gaps. \n • \n Embed a data-led improvement culture, using service metrics, client feedback, and trend analysis to drive decisions and demonstrate progress. \n \n People Leadership & Talent Development \n \n • \n Lead, develop, and inspire a global, multi-disciplinary service management function, creating an environment of high performance, accountability, and continuous learning. \n • \n Define the organisational structure and workforce plan for the service function, ensuring appropriate capability, capacity, and geographic coverage. \n • \n Build clear career pathways and development opportunities to attract, retain, and grow talent across the function. \n • \n Manage succession planning for key roles, ensuring organisational resilience and leadership continuity. \n • \n Drive high levels of employee engagement and satisfaction, fostering an inclusive and collaborative team culture across global locations. \n \n Commercial & Cost-to-Serve \n \n • \n Own the service function's OPEX budget, managing cost-to-serve across service operations and balancing efficiency with client experience. \n • \n Optimise resource allocation across onshore/offshore delivery models, coverage structures, and FTE planning. \n • \n Provide input into commercial models, pricing constructs, and contractual service terms, ensuring alignment between service capability, risk, and margin. \n • \n Support sales, RFP, and client negotiations where service delivery is a differentiator, providing commercial and operational insight. \n \n Headlines success measures: \n \n • \n Client Impact: Improved CSAT and NPS; reduced escalation rates; strong client retention. \n • \n Quality: Increased service management maturity; improved quality of support, service data, and client communications; high employee satisfaction (ESAT). \n • \n Time & Budget: On time delivery of transformation, achieving people and project OPEX targets, and supporting wider ICT revenue, margin, and retention targets etc. \n • Assurance: Improved client assurance outcomes, audit readiness, regulatory compliance posture, and transparency of service performance.\n, • Efficiency: Exceed client incident SLAs, reduced resolution times etc.\n Qualifications\n What you’ll bring \n Essential \n • Significant experience in service management or service delivery leadership roles within a B2B software or technology services organisation. \n • Proven track record leading a multi-location, global service management function of 50+ people. \n • Demonstrated experience managing and improving service delivery and client support operations, with strong ITSM knowledge and practice (ITIL Managing Professional or equivalent level of practical knowledge). \n • Strong client-facing leadership capability, with experience representing service delivery at executive and C-suite level. \n • Highly data-driven, with the ability to translate service metrics into actionable insight, decisions, and improvement plans. \n • Commercially astute, with the ability to understand and influence the commercial impact of service decisions. \n • Demonstrated ability to lead and develop high-performing teams in a global, matrixed organisational environment. \n • Strong decision-making and critical thinking skills, with a proactive and strategic mindset. \n • Experience leading complex cross-functional programmes and continuous improvement initiatives. \n • Experience driving organisational change and building a culture of continuous improvement. \n Highly Desirable \n • Experience in insurance, financial services, or regulated B2B software markets. \n • Familiarity with relevant regulatory frameworks affecting software service delivery (e.g., DORA, FCA operational resilience requirements). \n • Experience adopting AI/automation within service operations. \n • ITIL Managing Professional or ITIL Strategic Leader certification. \n • Bachelor’s degree in business administration, Management, Information Technology, or a related field; MBA is an advantage. \n What we offer \n Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. \n We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. \n Equal Opportunity Employer \n We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com. \n (ICTTECH CS2026_05R) \n #J-18808-Ljbffr

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. The Director of Engineering (also known in the industry as Chief Engineer or VP of Engineering) is the senior technical leader responsible for driving engineering strategy, execution, and culture across the ICT organisation. This role ensures that engineering teams deliver high-productivity, high-quality, scalable technically excellent solutions aligned with business goals, while fostering innovation, operational excellence, and talent development. To clarify the differentiation between the Head of Architecture and Director of Engineering roles: The Head of Architecture is responsible for the architecture of what we build - defining the architectural foundations of our solutions, making strategic technology choices, and setting the long‑term direction (typically with a 3+ year horizon). This role maintains a broad, enterprise‑wide perspective to ensure coherence and scalability across platforms. The Director of Engineering is focused on the approach we take to building - driving engineering excellence through methodologies, practices, tooling, and team capabilities. With a more immediate time horizon (1–2 years), this role concentrates on execution, delivery quality, and continuous improvement within our development teams. For both roles, the key stakeholders shall include Stack Engineering Leaders, Engineering Leaders, and Engineering Managers, although involvement with and support of others within the engineering teams as required is expected. • Responsible for the definition of and be the subject matter expert in our software development lifecycle/engineering vision and solution, realized in alignment with the Head of Technical Strategy & Enablement, the Head of Architecture and Stack Engineering Leaders, • Support the Head of Technology Delivery & Strategy with executive leadership to shape technology budget recommendations, prioritization, and long‑term planning, • Support Stack Engineering Leaders by translating strategic goals into scalable engineering solutions and associated delivery plans, • Oversee detailed and complex system architecture, technical standards, and platform evolution choices associated with lifecycle tooling and work with the Head of Architecture & Stack Engineering Leaders in support of enterprise architecture, • Assure technical quality, security, and performance across all products and services, • Be the go‑to person for our most complex technical challenges, • Stay ahead of emerging technologies and assess their relevance as it relates to the role, • Working with Stack Engineering Leads provide the best‑practices measures & expectations/guidance for high‑performing engineering teams, including supporting hiring, mentoring, and career development, • Foster a culture of ownership, collaboration, and continuous improvement, • Promote diversity, equity, and inclusion within engineering and across the organization, • Responsible for engineering KPIs used such as velocity, quality, uptime, and cost efficiency as part of a broader, ICT Measurement Framework and in conjunction with the Stack Engineering Leaders & Engineering Leadership/Management, • Drive efficiency, productivity, process optimization, tooling improvements, and delivery predictability, in conjunction with the Stack Engineering Leaders & Engineering Leadership/Management, • Work closely with Product, Design, Architecture, Security, and Infrastructure teams to align on priorities and execution, • Work closely with Key Stakeholders including Stack Engineering Leaders, Head of Architecture and Service Operations, • Represent engineering in key external and wider WTW forums, meetings, and strategic planning sessions, • Act as a key stakeholder in vendor selection, partnerships, and technology evaluations, • Improvement in delivery productivity and quality evidenced through the introduction of project methodology changes and robust engineering metrics such as project velocity, cycle time (idea to deployment), deployment frequency, • Reduction in technical debt, improved system reliability, • Creativity & adoption of new technologies and techniques evidenced through PoC’s, new tech. initiatives, or changes that deliver a measurable impact, • Encouragement of cross‑stack collaboration & alignment, improved engagement, and technical maturity, • Increase in technical skills & knowledge through the support provided as a subject matter expert, • Solid experience in engineering roles, covering all stages of the lifecycle, • Proven track record delivering complex, large‑scale solutions that involved cross‑enterprise architectural & technical decision making, • Broad expertise in a variety of different technologies (e.g. Cloud) and methodologies e.g. DevOps, Agile, SDLC), best practices, and data‑driven decision making, • Proven problem solver, with a critical‑thinking systems‑oriented mindset, • Strong stakeholder management, Influencing and executive‑level communication skills, • Previously been Chief Engineering/VP Engineering for an ICT sized Enterprise, • Comfortable in working in areas of high-demand, high-complexity and decision making, • Expertise in engineering across all disciplines (application, data, infrastructure), architecture & design, technical solutions design and delivery, strategic planning, and change management, • Hands‑on experience with modern technologies & techniques, • Collaborative leadership style, able to inspire and develop high‑performing teams, • Comfortable navigating large organizations to execute delivery, • General knowledge of the Insurance Industry, • Degree‑educated with Computer Science, Engineering, Mathematics or relevant discipline Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com. #J-18808-Ljbffr

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military installations, high‑threat facilities, and checkpoints. Our cutting‑edge X‑ray solutions—ranging from low to high energy—help combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a commitment to innovation, quality, and imaging excellence, we empower our customers to detect threats and contraband with confidence. We are seeking an experienced and visionary Director of Product Management to lead the strategy, development, and lifecycle management of our Aviation Detection Security (ADS) portfolio. This is a highly influential leadership position responsible for defining the future direction of a portfolio that serves some of the world's most demanding aviation security customers. Working at the intersection of technology, customer needs, regulatory requirements, and commercial objectives, you will ensure our products continue to lead the market in performance, compliance, innovation, and profitability. This is a hybrid role with 3 days a week in the office in Redhill. Strategic Product Leadership • Develop and execute the long‑term product vision, strategy, and roadmap for the Aviation Detection Security portfolio., • Define market‑driven product strategies that support business growth, customer satisfaction, and profitability objectives. Product Lifecycle Management • Own the complete product lifecycle from concept through development, launch, growth, sustainment, and end‑of‑life management., • Develop and maintain product roadmaps that balance customer requirements, technological innovation, and business priorities., • Manage lifecycle decisions relating to product rationalisation, enhancements, upgrades, and discontinuation strategies. Product Requirements & Voice of Customer • Serve as the voice of the customer throughout the product development process., • Translate complex technical and operational needs into clear product requirements and development priorities., • Work closely with customers, sales teams, service organisations, and industry stakeholders to understand emerging market demands. New Product Development & Innovation • Lead the introduction of new products through the Integrated Product Development Process (IPDP)., • Collaborate with Engineering and Technology teams to define product requirements and development priorities., • Ensure development programmes meet schedule, cost, quality, and performance objectives. Commercial Leadership • Support strategic business growth through product positioning, pricing strategies, and portfolio optimisation., • Provide subject‑matter expertise for major bids, proposals, customer presentations, and commercial negotiations., • Partner with regional sales teams across EMEA, APAC, and North America to support forecasting, business planning, and investment prioritisation activities. Market & Competitive Intelligence • Conduct detailed market research and competitor analysis., • Identify emerging technologies, market trends, adjacent growth opportunities, and potential partnerships. Regulatory Compliance & Certification • Ensure all products meet applicable aviation security regulations and international certification standards., • Work closely with Certification, Regulatory Affairs, and Quality teams on certification strategy and ongoing compliance., • Anticipate regulatory changes and ensure product roadmaps reflect future certification requirements. Manufacturing, Operations & Service Support • Partner with Operations and Manufacturing teams to ensure successful product introduction and sustainment., • Support product transfers, production readiness activities, and quality improvement initiatives., • Provide escalation support for critical product issues affecting customers or operational performance. Leadership & Stakeholder Engagement • Lead cross‑functional teams and influence stakeholders at all levels of the organisation., • Foster collaboration across Product Management, Engineering, Operations, Marketing, Sales, Service, Regulatory, and Executive Leadership teams., • Significant product management leadership experience within a technical, engineering‑led, or technology‑driven environment., • Proven track record owning the end‑to‑end lifecycle of complex products., • Experience developing product strategies, roadmaps, and business cases that drive measurable business growth., • Aviation security, X‑ray inspection, security screening, defence, aerospace, transportation technology, or other regulated industries., • Experience managing hardware, software, and integrated technology solutions., • Familiarity with certification and compliance frameworks such as ECAC, STAC, ACSTL, TSA, or related aviation security standards., • Experience with Product Lifecycle Management (PLM) systems and change control processes., • Bachelor’s degree in engineering, Business, Marketing, Product Management, or a related field. #J-18808-Ljbffr

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military installations, high‑threat facilities, and checkpoints. Our cutting‑edge X‑ray solutions—ranging from low to high energy—help combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a commitment to innovation, quality, and imaging excellence, we empower our customers to detect threats and contraband with confidence. We are seeking an experienced and visionary Director of Product Management to lead the strategy, development, and lifecycle management of our Aviation Detection Security (ADS) portfolio. This highly influential leadership position is responsible for defining the future direction of a portfolio that serves some of the world’s most demanding aviation security customers. Working at the intersection of technology, customer needs, regulatory requirements, and commercial objectives, you will ensure our products continue to lead the market in performance, compliance, innovation, and profitability. • Develop and execute the long‑term product vision, strategy, and roadmap for the Aviation Detection Security portfolio., • Define market‑driven product strategies that support business growth, customer satisfaction, and profitability objectives., • Own the complete product lifecycle from concept through development, launch, growth, sustainment, and end‑of‑life management., • Develop and maintain product roadmaps that balance customer requirements, technological innovation, and business priorities., • Manage lifecycle decisions relating to product rationalisation, enhancements, upgrades, and discontinuation strategies., • Serve as the voice of the customer throughout the product development process., • Translate complex technical and operational needs into clear product requirements and development priorities., • Work closely with customers, sales teams, service organisations, and industry stakeholders to understand emerging market demands., • Lead the introduction of new products through the Integrated Product Development Process (IPDP)., • Collaborate with Engineering and Technology teams to define product requirements and development priorities., • Ensure development programmes meet schedule, cost, quality, and performance objectives., • Support strategic business growth through product positioning, pricing strategies, and portfolio optimisation., • Provide subject matter expertise for major bids, proposals, customer presentations, and commercial negotiations., • Partner with regional sales teams across EMEA, APAC, and North America to support forecasting, business planning, and investment prioritisation activities., • Conduct detailed market research and competitor analysis., • Identify emerging technologies, market trends, adjacent growth opportunities, and potential partnerships., • Ensure all products meet applicable aviation security regulations and international certification standards., • Work closely with Certification, Regulatory Affairs, and Quality teams on certification strategy and ongoing compliance., • Anticipate regulatory changes and ensure product roadmaps reflect future certification requirements., • Partner with Operations and Manufacturing teams to ensure successful product introduction and sustainment., • Support product transfers, production readiness activities, and quality improvement initiatives., • Provide escalation support for critical product issues affecting customers or operational performance., • Lead cross‑functional teams and influence stakeholders at all levels of the organisation., • Foster collaboration across Product Management, Engineering, Operations, Marketing, Sales, Service, Regulatory, and Executive Leadership teams., • Significant product management leadership experience within a technical, engineering‑led, or technology‑driven environment., • Proven track record owning the end‑to‑end lifecycle of complex products., • Experience developing product strategies, roadmaps, and business cases that drive measurable business growth., • Aviation security, X‑ray inspection, security screening, defence, aerospace, transportation technology, or other regulated industries., • Experience managing hardware, software, and integrated technology solutions., • Familiarity with certification and compliance frameworks such as ECAC, STAC, ACSTL, TSA, or related aviation security standards., • Experience with Product Lifecycle Management (PLM) systems and change control processes., • Bachelor’s degree in engineering, Business, Marketing, Product Management, or a related field. #J-18808-Ljbffr

Are you an engineering leader who enjoys shaping how engineering teams deliver rather than simply what they deliver? This is an opportunity to join a global technology organisation in a highly influential leadership role, driving engineering excellence across multiple development teams. As Director of Engineering you'll define and champion the software engineering vision, embedding modern development practices, improving delivery quality and helping engineering teams build faster, more reliably and at greater scale. Collaborating with senior technology leaders, you'll translate strategic objectives into practical engineering initiatives, establishing best practices across the software development lifecycle while influencing the future direction of engineering across the business. You'll champion modern engineering approaches including cloud-native architecture, DevOps, CI/CD, Infrastructure as Code, automated testing, AI assisted development and developer productivity tooling. You'll help solve the organisation's most complex technical challenges, evolve engineering standards and ensure products remain secure, scalable and resilient. Alongside technical leadership, you'll play a key role in developing engineering capability, partnering with Engineering Managers and Technical Leaders to build high performing teams, mentor future leaders and foster a culture of ownership, collaboration and continuous improvement. You'll also drive engineering performance through meaningful metrics, improving delivery predictability, software quality, operational efficiency and technical maturity while reducing technical debt and enabling teams to deliver value at pace. There's a flexible work from home hybrid model, you'll join colleagues in the Reigate office twice a week for team meet-ups and stakeholder meetings with the other three days work from home. • You have extensive engineering leadership experience delivering complex, enterprise-scale technology platforms across the full software development lifecycle, • You have expertise with modern engineering practices including cloud, DevOps, Agile, CI/CD, architecture, platform engineering and engineering excellence, • You have strong technical background with the ability to influence architecture, solve complex technical challenges and make strategic technology decisions, • You have experience of leading high performing engineering organisations, driving continuous improvement, technical quality and delivery at scale, • You have advanced stakeholder management and executive communication skills, with the ability to influence across engineering, product and senior leadership, • You're a commercially minded leader who can balance technical innovation, operational excellence and business priorities in complex enterprise environments, • You're a collaborative, people first leadership style with a passion for mentoring engineers, developing capability and fostering a culture of ownership and continuous learning, • You're comfortable in fast paced, high complexity organisations, using data and engineering metrics to improve productivity, quality and delivery outcomes As a Director of Engineering you will receive a competitive salary plus a range of perks and benefits: • Up to £250k salary + plus significant bonus, • Hybrid working (3 days a week work from home), • Enhanced parental leave, • 25 days holiday (plus buy days and your birthday off), • Pension, Health Care and Life Assurance, • Training and career development, • Social events and a range of other perks Apply now to find out more about this Director of Engineering (SaaS Azure) opportunity. #J-18808-Ljbffr

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place. To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals. Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. The VP, Build — Data, Engineering & AI is the owner of the International Commercial build engine, accountable for turning prioritized demand into trusted, reusable and production-grade data, AI agents, solutions and technical services. The role owns the International commercial data foundation, engineering pool, solution architecture, AI evaluation, AgentOps, production run, technical standards, vendor/Systems Integrator delivery model and CIO-platform integration. Its mandate is to deliver speed without fragmentation, reuse without bureaucracy, and innovation with evidence, reliability, compliance and cost discipline. This is a Vice President-level enterprise build role spanning the full path from data foundation to production AI. The role operates with senior stakeholders across International Commercial, CIO, CMO, Legal/Compliance, Finance, markets, strategic vendors and SI partners, with accountability for technical strategy, delivery capacity, production quality, run economics and integration with Pfizer’s enterprise platform standards. Data Architect operates horizontally across the four Build sub-pillars to protect semantic standards, AI‑ready criteria and data quality. Solution Architect operates horizontally to ensure solutions compose the data foundation, AICL and enterprise platform spine consistently. AI Evaluation & Assurance remains independent of builders and owns the evidence pack for ship/no-ship decisions. Product & Delivery leadership manages roadmap translation, scrum/programme delivery and capacity transparency across pods. Build the trusted commercial data foundation: L1–L4 squads working to one standard (the four data layers, raw to ready‑to‑use), including reporting & BI and the knowledge & unstructured squad that underpins retrieval quality for the AI Capability Library (AICL). Own semantic standards, inheritance rules and AI-ready criteria through the Data Architect; run the Collibra dictionary, master & reference data operations and the governance council. Own data quality and observability: shift‑left checks, lineage and monitoring built in, not bolted on. Run data BAU — incidents, refreshes and access — baselined before any cost reduction is taken. Own data products and their owners (global and above‑market, including the Customer / CRM and CFC (Customer Facing Colleagues) reporting products), with business data stewards dotted in from markets and functions. Manage the data‑supply vendor relationships (IQVIA, Komodo, Optum, Veeva, etc): data and delivery contracts, one door to Procurement. Own solution architecture: how solutions compose the data, the AICL and the platform, including model‑tier selection — mirroring the Data Architect on the data side. Run one shared, deployable engineering pool crewed into pods; Systems Integration partners and contractors crew in—never as standing outside teams. Engineering talent is never fragmented, and capacity decisions are transparent against the agreed portfolio priority queue. Own product and delivery management: roadmap and translation on the way in; scrum and programme delivery on the way through. Build the agent library and standards; deliver the reusable data agents of the AICL and their agent‑facing data contracts. Run AI evaluation and assurance independently of the builders: evals, red‑team, model‑tier proof and the clearance evidence pack. Own AgentOps and technical run: agents and classic ML in production, AI cost operations, and solution run & support. Own platform integration and the model gateway — routing each task to the right model, including small language models (SLMs) where quality holds. Be the one voice to the CIO on the platform spine; land the commercial data foundation as a certified source on Loom, including the Collibra‑to‑Loom reconciliation. Keep what is live running well: program support, maintenance, upgrades and data quality across the estate. Keep AI running costs visible and managed, feeding the cost signal back to Strategy, Value & Innovation. Head of Business Transformation & Technology — International Commercial Division (direct line); peer for Strategy, Value & Innovation and Adoption & Scale. The CIO organisation — the platform spine and its milestone plan. Pillar 1 — one priority queue in, engineering capacity out; pods owned by Pillar 1 product owners and crewed from this pillar. Pillar 3 — hand‑offs into adoption, localisation and the in‑market network for everything shipped. Global Commercial Analytics — data scientists, engineers and project managers crewing into pods via the operating agreement. Legal & Compliance — privacy engineering dotted in for consent, PII and lawful basis. Data‑supply vendors (IQVIA, Komodo, Optum, Veeva) and SI partners (e.g. Accenture, Deloitte) crewing into the pool. Model and platform vendors through the CIO's model‑access framework. Prioritized use cases delivered to production with named owner, evidence pack, run model and sunset criteria. Data quality, lineage and observability coverage across priority data products. Time from funded demand to production. Production reliability, incident rate and support performance. AI evaluation coverage, red‑team completion and model-tier proof before ship. Cost-to-serve, model-routing savings and reuse of AICL / agent patterns across markets. Courage — holds one priority queue against pressure from every direction and protects data from losing attention to the agent flagship. Excellence — one standard across the four layers; evaluation independent of the builders; production quality as a habit. Equity — one deployable pool serving all markets and functions, not the best‑connected ones. Joy — engineers doing their best work in small, empowered pods, with agents drafting first‑pass code and people reviewing, hardening and owning. Decides technical architecture and standards from raw data to running agent, within the CIO platform guardrails. Owns delivery capacity allocation and crewing recommendations against the agreed portfolio priority queue, with escalation where demand exceeds capacity or technical risk changes sequencing. Owns the ship/no‑ship evidence pack through independent evaluation; Legal & Compliance clears on that evidence. Owns data‑supply and Systems Integrator vendor selection and contracts, with Procurement. Escalates to the Head of Business Transformation & Technology — International Commercial Division where priority conflicts exceed the plan of record. 15+ years across data engineering and AI/ML or software delivery, with senior leadership of both data and engineering organisations — the rare end‑to‑end profile this role deliberately demands. A track record of building governed data platforms at enterprise scale (semantic layers, data products, quality and observability) and of shipping AI or agentic solutions into production. Experience running large engineering organisations (~50–100 including partners) as a flexible pool — pods, squads, deployable capacity — rather than fixed project teams. Vendor and SI management at scale, including data and delivery contracts. Prior senior leadership (Senior Director/VP level) in biopharma or another regulated data environment strongly preferred; degree in a technical discipline required, advanced degree preferred. Proven ability to operate as a senior enterprise leader in a complex global matrix, influencing senior business, technology, legal/compliance, medical, finance, PX and market stakeholders without relying solely on direct authority. Modern data architecture: layered data platforms (raw to ready‑to‑use), governed semantics, data contracts, catalogues (e.g. Collibra), lineage and observability. Agentic AI: agent platforms and registries, model gateways and model-tier selection including SLMs, evaluation and red‑teaming practice, AgentOps and production ML. Cloud data and analytics stacks (e.g. Snowflake) and integration with enterprise data fabrics. AI cost operations: metering, routing and cost-per-outcome management. Engineering leadership: agile delivery at scale, platform engineering, DevOps and run practices. We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here! We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this in all its forms – allowing us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. #J-18808-Ljbffr

Rapiscan Systems in the United Kingdom seeks a Director of Product Management to lead the strategy and lifecycle of the Aviation Detection Security portfolio. This role blends technology leadership with customer, regulatory, and commercial priorities to keep products ahead of the market. It is a highly influential leadership position requiring cross-functional collaboration across Engineering, Operations, Marketing, Sales, and Regulatory teams to deliver profitable, compliant solutions. #J-18808-Ljbffr

Rapiscan Systems is seeking an experienced Director of Product Management to shape the Aviation Detection Security portfolio. This leadership role will define the future direction of products serving demanding aviation security customers, balancing technology, market needs, regulatory requirements, and commercial objectives. You will lead cross‑functional teams to develop long-term roadmaps, manage lifecycle decisions, and ensure products meet schedule, cost, quality, and performance targets #J-18808-Ljbffr

Willis Towers Watson is seeking a Senior Director of Service Delivery within ICT Technology to lead a global, multi-disciplinary service management function. The role oversees the end-to-end client service experience across product portfolios, including service desk, incident management, and client

Insurance, Consulting and Technology (ICT) Technology is a dedicated software business within the broader WTW group and the world's leading provider of analytics and actuarial modelling software to the insurance industry. The Senior Director of Service Delivery is a senior leadership role within ICT Technology, accountable for defining and delivering a best-in-class service capability across ICT's diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection of product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. • Define and execute the service strategy across ICT's product portfolio, ensuring service delivery, client experience, and commercial priorities are aligned., • Set the operating model direction for the service function, balancing client demand, cost-to-serve, and continuous improvement., • Lead cross-regional service teams (UK, Manila, Mexico, Japan etc) with clear accountability, succession planning, and a high-performance culture., • Own the translation of regulatory expectations into service design and controls, embedding compliance into day-to-day service delivery (including resilience, reporting and third-party management)., • Champion a client-centric service culture across product and engineering teams, ensuring service considerations are embedded in product lifecycle decisions; including service introduction, support and operational model design, and ongoing evolution., • Contribute as a senior member of the ICT Technology team, providing service and operational perspective to broader business decisions., • Support broader initiatives (e.g. regulatory compliance, transformation, tooling, and commercial models etc) leveraging domain expertise., • Own end-to-end service performance across all ICT products, covering service desk, incident management, problem management, and escalation handling as well as further ITIL service processes., • Establish, track, and drive performance against KPIs and SLAs, maintaining operational discipline and data-led management., • Lead major incident management for complex, high-impact client issues, including executive-level communication, resolution governance, and post-incident review., • Ensure consistent service quality across differing product stacks, support models, and client expectations across all geographies., • Function as the senior client-facing leader for service delivery, owning service representation in key client relationships through the support of the product stacks and their teams including service reviews and escalations., • Own the client-facing service model: service review cadences, reporting, SLA governance, and escalation handling., • Lead the development of coordinated client transparent service and incident communications, • Ensure consistent, high-quality client communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth., • Define and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions., • Define and evolve service data, reporting, and client transparency capabilities, ensuring cross-product visibility and actionable insight for internal and client decision-making., • Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function., • Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality., • Manage ITSM and service tooling vendor relationships, including contract oversight and performance management., • Lead end-to-end service transition for new products and major launches, ensuring operational readiness across service, and client-facing service teams prior to go-live., • Define and embed standardised transition frameworks covering support model design, SLAs, documentation, tooling configuration, and knowledge transfer., • Coordinate cross-functional readiness to ensure capability, capacity, and governance are in place to support stable day-one and ongoing operations., • Act as the service function's voice in product development and launch planning, ensuring supportability requirements are defined and met before release., • Define and lead the service improvement agenda, prioritising initiatives based on client impact, operational performance, and commercial outcomes., • Drive cross-product standardisation and maturity uplift to ensure consistent service practices, controls, and client experience., • Benchmark service practices against ITIL and industry standards, identifying and closing maturity gaps., • Embed a data-led improvement culture, using service metrics, client feedback, and trend analysis to drive decisions and demonstrate progress., • Lead, develop, and inspire a global, multi-disciplinary service management function, creating an environment of high performance, accountability, and continuous learning., • Define the organisational structure and workforce plan for the service function, ensuring appropriate capability, capacity, and geographic coverage., • Build clear career pathways and development opportunities to attract, retain, and grow talent across the function., • Manage succession planning for key roles, ensuring organisational resilience and leadership continuity., • Drive high levels of employee engagement and satisfaction, fostering an inclusive and collaborative team culture across global locations., • Own the service function's OPEX budget, managing cost-to-serve across service operations and balancing efficiency with client experience., • Optimise resource allocation across onshore/offshore delivery models, coverage structures, and FTE planning., • Provide input into commercial models, pricing constructs, and contractual service terms, ensuring alignment between service capability, risk, and margin., • Support sales, RFP, and client negotiations where service delivery is a differentiator, providing commercial and operational insight., • Client Impact: Improved CSAT and NPS; reduced escalation rates; strong client retention., • Quality: Increased service management maturity; improved quality of support, service data, and client communications; high employee satisfaction (ESAT)., • Time & Budget: On time delivery of transformation, achieving people and project OPEX targets, and supporting wider ICT revenue, margin, and retention targets etc., • Assurance: Improved client assurance outcomes, audit readiness, regulatory compliance posture, and transparency of service performance., • Efficiency: Exceed client incident SLAs, reduced resolution times etc., • Significant experience in service management or service delivery leadership roles within a B2B software or technology services organisation., • Proven track record leading a multi-location, global service management function of 50+ people., • Demonstrated experience managing and improving service delivery and client support operations, with strong ITSM knowledge and practice (ITIL Managing Professional or equivalent level of practical knowledge)., • Strong client-facing leadership capability, with experience representing service delivery at executive and C-suite level., • Highly data-driven, with the ability to translate service metrics into actionable insight, decisions, and improvement plans., • Commercially astute, with the ability to understand and influence the commercial impact of service decisions., • Demonstrated ability to lead and develop high-performing teams in a global, matrixed organisational environment., • Strong decision-making and critical thinking skills, with a proactive and strategic mindset., • Experience leading complex cross-functional programmes and continuous improvement initiatives., • Experience driving organisational change and building a culture of continuous improvement., • Experience in insurance, financial services, or regulated B2B software markets., • Familiarity with relevant regulatory frameworks affecting software service delivery (e.g., DORA, FCA operational resilience requirements)., • Experience adopting AI/automation within service operations., • ITIL Managing Professional or ITIL Strategic Leader certification., • Bachelor's degree in business administration, Management, Information Technology, or a related field; MBA is an advantage. Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com #J-18808-Ljbffr

Vice President, Build — Data, Engineering & AI跳至主要内容#Vice President, Build — Data, Engineering & AI page is loaded## Vice President, Build — Data, Engineering & AI申请locations: United Kingdom - Walton Oaks: Europe - Any Pfizer Sitetime type: 全职posted on: 今天发布job requisition id: 4960896Role purposeThe VP, Build — Data, Engineering & AI is the owner of the International Commercial build engine, accountable for turning prioritized demand into trusted, reusable and production-grade data, AI agents, solutions and technical services. The role owns the International commercial data foundation, engineering pool, solution architecture, AI evaluation, AgentOps, production run, technical standards, vendor/Systems Integrator delivery model and CIO-platform integration. Its mandate is to deliver speed without fragmentation, reuse without bureaucracy, and innovation with evidence, reliability, compliance and cost discipline.Enterprise scope and impactThis is a Vice President-level enterprise build role spanning the full path from data foundation to production AI. The role operates with senior stakeholders across International Commercial, CIO, CMO, Legal/Compliance, Finance, markets, strategic vendors and SI partners, with accountability for technical strategy, delivery capacity, production quality, run economics and integration with Pfizer’s enterprise platform standards.Operating-design safeguardsData Architect operates horizontally across the four Build sub-pillars to protect semantic standards, AI-ready criteria and data quality.Solution Architect operates horizontally to ensure solutions compose the data foundation, AICL and enterprise platform spine consistently.AI Evaluation & Assurance remains independent of builders and owns the evidence pack for ship/no-ship decisions.Product & Delivery leadership manages roadmap translation, scrum/programme delivery and capacity transparency across pods.Key responsibilities & accountabilitiesThe data foundationBuild the trusted commercial data foundation: L1–L4 squads working to one standard (the four data layers, raw to ready-to-use), including reporting & BI and the knowledge & unstructured squad that underpins retrieval quality for the AI Capability Library (AICL).Own semantic standards, inheritance rules and AI-ready criteria through the Data Architect; run the Collibra dictionary, master & reference data operations and the governance council.Own data quality and observability: shift-left checks, lineage and monitoring built in, not bolted on.Run data BAU — incidents, refreshes and access — baselined before any cost reduction is taken.Own data products and their owners (global and above-market, including the Customer / CRM and CFC (Customer Facing Colleagues) reporting products), with business data stewards dotted in from markets and functions.Manage the data-supply vendor relationships (IQVIA, Komodo, Optum, Veeva, etc..): data and delivery contracts, one door to Procurement.Engineering & AIOwn solution architecture: how solutions compose the data, the AICL and the platform, including model-tier selection — mirroring the Data Architect on the data side.Run one shared, deployable engineering pool crewed into pods; Systems Integration partners and contractors crew in — never as standing outside teams. Engineering talent is never fragmented, and capacity decisions are transparent against the agreed portfolio priority queue.Own product and delivery management: roadmap and translation on the way in; scrum and programme delivery on the way through.Build the agent library and standards; deliver the reusable data agents of the AICL and their agent-facing data contracts.Run AI evaluation and assurance independently of the builders: evals, red teaming, model-tier proof and the clearance evidence pack.Own AgentOps and technical run: agents and classic ML in production, AI cost operations, and solution run & support.The CIO seamOwn platform integration and the model gateway — routing each task to the right model, including small language models (SLMs) where quality holds.Be the one voice to the CIO on the platform spine; land the commercial data foundation as a certified source on Loom, including the Collibra-to-Loom reconciliation.Run & BAUKeep what is live running well: program support, maintenance, upgrades and data quality across the estate.Keep AI running costs visible and managed, feeding the cost signal back to Strategy, Value & Innovation.Key relationships & interfacesInternalHead of Business Transformation & Technology — International Commercial Division (direct line); peer for Strategy, Value & Innovation and Adoption & Scale.The CIO organisation — the platform spine and its milestone plan.Pillar 1 — one priority queue in, engineering capacity out; pods owned by Pillar 1 product owners and crewed from this pillar.Pillar 3 — hand-offs into adoption, localisation and the in-market network for everything shipped.Global Commercial Analytics — data scientists, engineers and project managers crewing into pods via the operating agreement.Legal & Compliance — privacy engineering dotted in for consent, PII and lawful basis.ExternalData-supply vendors (IQVIA, Komodo, Optum, Veeva) and SI partners (e.g. Accenture, Deloitte) crewing into the pool.Model and platform vendors through the CIO's model-access framework.Success measuresPrioritized use cases delivered to production with named owner, evidence pack, run model and sunset criteria.Data quality, lineage and observability coverage across priority data products.Time from funded demand to production.Production reliability, incident rate and support performance.AI evaluation coverage, red-team completion and model-tier proof before ship.Cost-to-serve, model-routing savings and reuse of AICL / agent patterns across markets.Leadership behaviours (Pfizer values)Courage — holds one priority queue against pressure from every direction and protects data from losing attention to the agent flagship.Excellence — one standard across the four layers; evaluation independent of the builders; production quality as a habit.Equity — one deployable pool serving all markets and functions, not the best-connected ones.Joy — engineers doing their best work in small, empowered pods, with agents drafting first-pass code and people reviewing, hardening and owning.Scope & decision rightsDecides technical architecture and standards from raw data to running agent, within the CIO platform guardrails.Owns delivery capacity allocation and crewing recommendations against the agreed portfolio priority queue, with escalation where demand exceeds capacity or technical risk changes sequencing.Owns the ship/no-ship evidence pack through independent evaluation; Legal & Compliance clears on that evidence.Owns data-supply and Systems Integrator vendor selection and contracts, with Procurement.Escalates to the Head of Business Transformation & Technology — International Commercial Division where priority conflicts exceed the plan of record.Experience & qualifications15+ years across data engineering and AI/ML or software delivery, with senior leadership of both data and engineering organisations — the rare end-to-end profile this role deliberately demands.A track record of building governed data platforms at enterprise scale (semantic layers, data products, quality and observability) and of shipping AI or agentic solutions into production.Experience running large engineering organisations (~50–100 including partners) as a flexible pool — pods, squads, deployable capacity — rather than fixed project teams.Vendor and SI management at scale, including data and delivery contracts.Prior senior leadership (Senior Director / VP level) in biopharma or another regulated data environment strongly preferred; degree in a technical discipline required, advanced degree preferred.Proven ability to operate as a senior enterprise leader in a complex global matrix, influencing senior business, technology, legal/compliance, medical, finance, PX and market stakeholders without relying solely on direct authority.Technical skills & knowledgeModern data architecture: layered data platforms (raw to ready-to-use), governed semantics, data contracts, catalogues (e.g. Collibra), lineage and observability.Agentic AI: agent platforms and registries, model gateways and model-tier selection including SLMs, evaluation and red-teaming practice, AgentOps and production ML.Cloud data and analytics stacks (e.g. Snowflake) and integration with enterprise data fabrics.AI cost operations: metering, routing and cost-per-outcome management.Engineering leadership: agile delivery at scale, platform engineering, DevOps and run practices.Purpose Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation! Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.DisAbility ConfidentWe are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers. #J-18808-Ljbffr

JPMorganChase is looking for an Executive Director in Complex Assets Product Management. You will own the EMEA product agenda, drive product strategy, and ensure the offering evolves with market dynamics. This role demands extensive experience in product management, operational leadership, and high-

We are seeking a Director of Product Management to lead international expansion across Europe, the Middle East, and Africa for the company’s flagship property management platform. Experience in property management, real‑estate technology, PropTech, facilities management, investment management, l

Global Product Director – IT Asset Management – London, United Kingdom. The ITAM Process Owner works closely and continuously with Information Security Risk Management (ISRM), including Security Governance, Risk, and Architecture teams, to ensure asset lifecycle processes and data management pra

This role leads a small product management team and partners closely with engineering and data science to translate automotive data into high-value client-facing products. Demonstrated experience in product leadership for data-heavy platforms or analytics products, with a solid understanding of data

As an Executive Director in Complex Assets Product Management within Securities Services, you will own the EMEA product agenda, partnering closely with Middle Office, Fund Accounting, and Margin Services. Act as the EMEA point of accountability for internal stakeholders across product management, pr

As an Executive Director in Complex Assets Product Management within Securities Services, you will own the EMEA product agenda, partnering closely with Middle Office, Fund Accounting, and Margin Services. Are you ready to shape the future of complex assets in a cross-asset, cross-business environmen

We are looking for a Director to lead the suite of prepaid program management services and global platform capabilities, defining the roadmap of future program management offerings within the MPMS Product team. Lead key global program management initiatives as the voice of business; work closely wit

As the Director of Product for BSS & Platform Services, you will be accountable for driving Vonage’s product strategy for the shared platform capabilities that span across Lead-to-cash (BSS), Data Analytics, Identity Management, Accounts & Users and API Gateway. As Product Director of a large shar

This role leads a small product management team and partners closely with engineering and data science to translate automotive data into high‑value client‑facing products. Demonstrated experience in product leadership for data‑heavy platforms or analytics products, with a solid understanding o

Director Product ManagementAre you an experienced Director of Product Management with a wealth of experience in defining product strategy, driving execution and delivering sustainable growth?Do you have extensive product management experience within software or technology environments?Location: Lond

Significant experience operating at Head of Product, Director of Product or equivalent senior leadership level, with responsibility for product strategy, roadmap and delivery. Experience working with Product Managers and Product Owners in agile delivery models, including clear separation of responsi

Strategic cross‑regional collaboration: Connect dots across regions to identify patterns and scalable opportunities; work with product managers and product owners as peers; partner with sales, customer success, and regional teams to gather market intelligence and influence product strategy through

Citi is seeking a Director, Custody Sanctions Product Management to build and lead a best-in-class sanctions product function within its global Custody business. Extensive experience in product management, risk, or operations within regulated financial services, with significant Securities Services

Requirements of the Associate Director. Strong background in quantity surveying/cost management within a consultancy setting. Clear progression pathway to Director.

Career progression opportunity in an attractive part of leafy Berkshire.Solicitor/CILEX to be the main Private Client contact for clients in a well-established local office in within a friendly, growing firm.It's estimated this person will have 5+ yrs' pqe but there's flexibility there.

Associate Director Bristol (Hybrid - 3 days in the office, 2 days at home) Competitive base + uncapped commission Own the strategy.

Legal Director/Senior Associate – Contentious Construction | Fully Remote. Strong commercial awareness and confident client management skills.

Are you an experienced Product Leader with expertise in Identity and Access Management (IAM) looking to build and launch a market leading product from the ground up?. As Head of Product, you'll take ownership of a brand new Workforce Identity product, leading it from strategy through to successful m

Private Client - Senior Associate / Partner.Highly collegiate L500 regional firm seeking a senior lawyer to lead a small team in one of its Thames Valley office locations, with plenty of support from Partners across the wider business.

A high-growth HealthTech SaaS business is looking for its first dedicated Product Manager to help shape the future of its product as it enters its next stage of growth. Reporting directly to the Chief Product Officer, you'll own the product lifecycle from discovery and strategy through to delivery a

As Product Assurance Manager, you will be responsible for:. Managing supplier quality activities, including supplier onboarding, certification management, audit scheduling, auditing, and supplier performance reviews. Managing supplier product non-conformities and maintaining the Supplier Non-Conform

As a senior leader within multidisciplinary teams, you'll combine product strategy, stakeholder management and data expertise to shape roadmaps, influence investment decisions and drive outcomes for clients operating in complex environments. Lead product strategy for complex data products, platforms

First Achieve are are looking for a Product Sales Manager (PSM) to drive new business growth in a industry leading heating company through a structured outbound sales approach.

IT Operations Director (Private Equity Backed). Permanent Remote (Occasional travel to West London) Posted Wed 01 July 26 CVs ASAP Start date Aug – Oct 26 (Depending on notice) Meraki Talent’s rapidly scaling client is actively looking to appoint an IT Operations Director to help shape the futur

Bennett & Game are delighted to represent a well-established, reputable Architectural Practice based in Epsom who are currently seeking an ambitious Associate Director to join their expanding team. Associate Director Job Overview Oversee daily operations across various departments, ensuring efficie

Product Manager for Schools required by international educational organisation to be responsible for the planning, development, and lifecycle management of a product or product area within the integrated English language learning and assessment portfolio.

Are you a Product Manager with IP networking and satcoms experience looking to join an industry-leading organisation, acting as the technical product lead for global connectivity services, supporting product strategy and go-to-market delivery, with the opportunity to gain SC clearance and increase e

Product roadmap 3) In touch with product life cycle 4) Product strategy, KPIs 5) Aware of competition 6) Monitor inventory To apply for this position, you must have…. Product Manager Add Resource and Labour – Redhill, Surrey £40,000 - £45,000 Base (depending on experi

The Business: A long-established business within their chosen product category Agile and decisive Strong reputation across their product range. Product NPD Manager £52k This NPD role works across the full spectrum from concept to launch, working with commercial and category teams and contri

Key Responsibilities as a Principal Product Manager (Data). Lead strategy and delivery for complex data products, platforms and services. Develop product visions, roadmaps and priorities aligned to business and technical objectives.

Why Technology at loveholidays?.We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway.Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away.Tec

Typically, this person will be an experienced Technical Product Manager with strong technical knowledge of satellite communications, IP networking, and technology products. They will be responsible for managing products throughout their lifecycle, supporting product launches, providing technical exp

Product roadmap 3) In touch with product life cycle 4) Product strategy, KPIs 5) Aware of competition 6) Monitor inventory To apply for this position, you must have…. Strong experience gained as a Technical Product Manager ESSENTIAL Candidates suitable for this position can live anywher

KEY DUTIES AND RESPONSIBILITIES: Your duties as the Principal Scientist / Associate Scientific Director will be varied however the key duties and responsibilities are as follows: 1. ROLE OVERVIEW A leading company in the industry is seeking a Principal Scientist / Associate Scientific Direc

We’re looking for a Technical Product Manager to take ownership of a portfolio of cutting-edge satellite and connectivity products. This is a high-impact role where you’ll sit at the heart of product, engineering and commercial teams, driving products from concept through to launch and beyond. T