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HM Land Registry (HMLR) are looking for a Senior Infrastructure Engineer in the Security Cluster to help protect the critical infrastructure and digital services that support land and property ownership across England and Wales. Permanent role, salary £48,400 - £59,300 (based on interview assessment), 29% employer pension contribution plus full Civil Service benefits. Flexible, hybrid working from Croydon, Plymouth, Gloucester or Swansea. \n About the role \n This is a specialist role within HMLR's IT Operations Practice, working as part of an established Security function responsible for protecting systems, platforms and services across a varied technology estate. \n You will help design, implement and improve technical security controls across cloud, on-premise and legacy environments. The role will involve resolving complex technical issues, managing security risks, improving vulnerability tooling and providing security advice to operational and project teams. \n You will work across technologies including Windows, Linux, mainframe, AWS and Azure, while collaborating with infrastructure teams, security colleagues, suppliers and wider stakeholders. \n Responsibilities \n\n • Design, implement and improve technical security systems and controls across HMLR's infrastructure.\n, • Investigate and resolve complex security issues arising from incidents, operational activity and service development.\n, • Identify and manage technical security risks, vulnerabilities and appropriate mitigations.\n, • Develop and maintain security monitoring, vulnerability and threat-detection tooling.\n, • Provide technical guidance, assurance and mentoring to operational teams, projects and colleagues.\n\n Essential skills \n\n • Strong experience designing and implementing technical security systems and controls.\n, • Advanced knowledge of at least three security technologies, such as SIEM, Defender, Sentinel, EDR/XDR, Active Directory, Nessus, PAM, AWS IAM or Entra.\n, • Extensive knowledge of security controls across Windows, Linux, mainframe, AWS or Azure environments.\n, • Strong analytical and problem-solving skills, including threat analysis and security incident response.\n, • Ability to manage priorities, communicate technical risks clearly and demonstrate leadership through coaching or mentoring.\n\n Desirable criteria \n\n • Experience working across both cloud and on-premise environments.\n, • Knowledge of identity and access management, privileged access, cryptography or network security.\n, • Experience using automation, scripting or coding to improve operational security.\n, • Experience supporting customer-facing digital services within a large or complex organisation.\n, • Previous experience working within government, a regulated environment or another organisation operating critical services.\n\n Benefits \n Alongside your salary of £48,400 plus any allowance up to £59,300 HM Land Registry contributes £14,021 towards you being a member of the Civil Service Defined Benefit Pension scheme along with the following: \n\n • Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays\n, • A clear progression pathway inc. personalised training and development plans including expensed accreditations with training days set aside\n, • Over 29% employer pension contribution\n, • Flexi-time scheme (You decide what working hours work best for you)\n, • Opportunity to work condensed hours\n, • Social and sports club\n, • Access to our employee assistance programme for counselling and support on a wide range of issues\n, • Interest-free loan for season tickets\n, • Cycle to work scheme (salary sacrifice).\n, • HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working.\n\n Additional information \n\n • Locations - Plymouth, Croydon, Gloucester, Swansea\n, • Expectation is to be working from one of the locations 60% of your time across the month (typically 3 days/week), hours are flexible and condensed hours are an option.\n, • HMLR are unable to sponsor any individuals for Skilled Worker Sponsorship.\n, • For SC eligibility, you must have resided in the UK for the last 5 years continuously\n\n Why join HMLR? \n This is an opportunity to help protect critical national infrastructure and digital services relied upon across England and Wales. You will work at significant scale, strengthening the security and resilience of a complex technology estate that supports millions of property transactions and users. \n You will also have substantial scope to develop your career. The breadth of HMLR's environment will give you exposure to cloud, on-premise, legacy and modern security technologies, alongside opportunities to deepen your expertise, broaden into new areas and learn from experienced specialists across the wider security function. \n Apply now or contact Inspire People in complete confidence.

Grow and shape HM Land Registry's service design function! HM Land Registry are looking for an experienced design leader to join as Head of Service Design, helping shape and transform critical national services that safeguard land and property ownership across England and Wales. Permanent role, salary £78,200 - £98,100 (based on assessment at interview), 29% employer pension contribution plus full Civil Service benefits. Flexible, hybrid working from 14 UK locations. \n OPEN SESSIONS \n If you would like to find out more about the role, the Service Design profession and what it's like to work at HMLR, a Hiring Manager Q&A session where you can virtually 'meet the team' will be held via MS Teams on Tuesday 4th August 12:30PM. \n Follow 'Apply' link for booking instructions. \n About the Head of Service Design role \n This is a senior leadership role within the User Centred Design team, offering the opportunity to set the strategic direction for service design across HM Land Registry. \n You will work closely with the Deputy Directors and senior colleagues to define the future vision for end-to-end services. The role will combine strategic leadership with hands-on service design, helping modernise paper-based and legacy services, improve customer outcomes and unlock the value of HMLR's data. \n You will lead and develop the service design capability, supporting designers to apply the right tools, methods and standards across complex programmes. Working across organisational boundaries, you will help teams understand the wider service context, challenge existing ways of working and ensure future services are accessible, inclusive, secure and built around genuine user needs. \n Responsibilities for the Head of Service Design \n\n • Set the strategic direction for service design and champion its value across the organisation.\n, • Lead, develop and mentor service designers, supporting the growth of the wider design capability.\n, • Work across high-profile transformation programmes to design and improve end-to-end services.\n, • Influence senior stakeholders, programme boards and executive leaders on service strategy and priorities.\n, • Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes.\n, • Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals.\n, • Help teams understand the wider service context and make informed decisions across complex programmes.\n\n Essential criteria for the Head of Service Design \n\n • Extensive experience as a senior service designer or design leader working on complex services or systems.\n, • Strong hands-on knowledge of service design practices, methodologies, frameworks and tools.\n, • Experience leading, developing and empowering service designers.\n, • Excellent stakeholder management, influencing and communication skills at senior level.\n, • Ability to understand the wider service landscape and translate long-term challenges into a clear future vision.\n, • Experience operating in an agile, multidisciplinary digital environment.\n\n Desirable criteria for the Head of Service Design \n\n • Experience shaping or growing a service design capability.\n, • Experience working across large-scale transformation programmes in a complex organisation.\n, • Awareness of service standards and how technology, data and AI can improve services.\n\n Benefits \n Alongside your salary of £78,200 plus any allowance up to £98,100 HM Land Registry contributes £22,654 towards you being a member of the Civil Service Defined Benefit Pension scheme. Plus: \n\n • Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays\n, • A clear progression pathway inc. personalised training and development plans including expensed accreditations with training days set aside\n, • Over 29% employer pension contribution\n, • Flexi-time scheme (You decide what working hours work best for you)\n, • Opportunity to work condensed hours\n, • Social and sports club\n, • Access to our employee assistance programme for counselling and support on a wide range of issues\n, • Interest-free loan for season tickets\n, • Cycle to work scheme (salary sacrifice).\n, • HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working.\n\n Office locations \n The role is open across 14 of HMLR's locations: \n Birkenhead, Croydon, Coventry, Durham, Weymouth, Gloucester, Kingston upon Hull, Leicester, Nottingham, Peterborough, Plymouth, Warton, Swansea and Telford. \n Additional Requirements \n\n • HMLR expect everyone to spend 60% of their working time in one of the offices.\n, • Occasional travel will be required to HMLR offices, supplier sites and other government departments, which may include overnight stays\n, • This role operates under the flexible working hours agreement, supporting a positive work-life balance\n, • The post is subject to BPPS level clearance\n, • This role does not meet the category to offer sponsorship, and HMLR will not sponsor a skilled worker visa.\n\n Why join? \n HM Land Registry's services form part of the UK's critical national infrastructure, safeguarding land and property ownership valued at £8 trillion and supporting more than £1 trillion in secured lending. \n This is an opportunity to influence the future of nationally important services, shape a growing service design function and lead work that will modernise land registration for millions of customers and users. \n Apply now or contact Inspire People in complete confidence.

Class 2 Night Driver Croydon £17.00 per hour Full Time | Permanent Night Shifts | Immediate Starts Available Pin Point Recruitment are currently recruiting for an experienced Class 2 Night Driver to join a well-established transport and distribution business based in Croydon. This is an excellent opportunity to secure a permanent role with a stable, family-oriented business that values its drivers. Working as part of a two-person crew alongside a driver's mate, you'll complete scheduled multi-drop deliveries across London, ensuring customers receive a professional and reliable service. With consistent night shifts, modern vehicles and excellent long-term prospects, this role is ideal for experienced Class 2 drivers looking for stability and a great working environment. The Role Completing scheduled multi-drop deliveries across London Working alongside a dedicated driver's mate on every shift Carrying out daily vehicle safety checks and defect reporting Ensuring goods are loaded, secured and delivered safely Completing delivery paperwork and electronic records accurately Maintaining excellent customer service at every delivery point Communicating with the transport office regarding any delays or issues Working in full compliance with Drivers' Hours Regulations and company procedures Keeping vehicles clean, safe and roadworthy What We're Looking For Valid Class 2 (Category C) Licence Driver CPC Qualification Digital Tachograph Card Minimum 1 year's Class 2 driving experience Good understanding of Drivers' Hours and Working Time Regulations Comfortable completing multi-drop deliveries across London Experience working with a driver's mate is advantageous Strong communication and customer service skills Reliable, professional and safety focused No more than 6 penalty points and no major driving convictions (subject to insurance criteria) Working Hours Night Shift 8:00pm to 5:00am 9-hour shifts Occasional overtime and weekend work available Benefits 28 days holiday Company pension scheme Annual discretionary bonus Supportive and friendly working environment Modern, well-maintained fleet * Long-term career opportunity with a growing business If you're an experienced Class 2 Driver looking for a secure night driving role with a company that values professionalism and teamwork, we'd love to hear from you

Telesales Specialist – Solar PV & Energy Storage Systems Location: Croydon, London (Office-based) Salary: £31,000–£40,000 per annum (depending on experience) Job Type: Full-time, Permanent Hours: Monday to Friday, 9:00am–5:00pm (37.5 hours per week) Holiday: 30 days annual leave (including Bank Holidays) About Apollogrid Apollogrid is the UK subsidiary of Rahvolt Global, a leading renewable energy company specialising in the design, supply and installation of solar photovoltaic (PV) systems, battery energy storage, hybrid inverters, EV charging solutions and integrated clean energy systems. We deliver complete clean energy solutions for residential, commercial and industrial customers across the UK and Europe, providing an end-to-end service from initial consultation and system design through to installation, monitoring and ongoing customer support. The Role We are seeking a motivated and results-driven Telesales Specialist to join our Croydon office team. You will be responsible for generating new sales opportunities, engaging with potential customers and promoting Apollogrid’s solar PV and energy storage solutions. You will manage customers throughout the early sales journey, from initial contact and qualification through to arranging surveys and supporting the wider sales process. Key Responsibilities Conduct outbound sales calls and digital outreach using company-generated leads. Promote solar PV, battery storage and renewable energy solutions to residential and commercial customers. Understand customer requirements and recommend suitable energy solutions. Qualify leads and identify genuine sales opportunities. Arrange customer consultations and site surveys. Maintain accurate CRM records, customer notes and sales activity reports. Follow up enquiries and manage customer communications effectively. Work towards agreed sales targets, KPIs and conversion goals. Attend regular sales training sessions and team meetings. Essential Requirements Bachelor’s degree or equivalent qualification, or relevant sales/customer-facing experience. Excellent spoken and written English communication skills. Strong telephone sales, negotiation and influencing skills. Customer-focused with a proactive, target-driven approach. Good IT skills and experience using CRM systems or sales platforms. Strong organisational skills with the ability to manage multiple customer enquiries. Right to work in the UK. Desirable Experience Previous telesales, outbound sales, business development or lead generation experience. Experience within renewable energy, solar PV, battery storage or related industries. Knowledge of clean energy solutions and customer sales processes. Mandarin Chinese language skills are advantageous for internal collaboration but are not essential. Benefits Competitive salary of £31,000–£40,000 per annum. Company pension scheme. 30 days annual leave including Bank Holidays. Full product and sales training provided. Opportunities for career development and progression. Supportive and professional working environment. Location & Working Arrangement This is a full-time office-based role located at: 8A Southbridge Place Croydon London CR0 4HA Remote or hybrid working is not available for this position. Equality, Diversity & Inclusion Apollogrid welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Employment is subject to right-to-work checks. Apollogrid reserves the right to close this vacancy early if sufficient applications are received

We are looking for a skilled and versatile Multi-Skilled Tradesperson to join our growing team, carrying out planned repairs and maintenance across a large portfolio of residential properties. In this role, you’ll play a vital part in ensuring residents live in homes that are safe, comfortable, and well-maintained. You’ll benefit from modern digital systems that streamline your workload, enabling you to deliver a high-quality, efficient service every day. Key Responsibilities Carry out plumbing repairs and minor installations Perform carpentry work, including repairs and basic joinery Undertake a wide range of general property maintenance tasks Diagnose faults and complete effective repairs in a timely manner Work independently and as part of a team to meet targets Ensure all work complies with health & safety, quality, and customer service standards Essential Skills & Experience Proven working knowledge of plumbing, carpentry, and other trades Ability to diagnose issues and deliver practical repair solutions Strong problem-solving skills and attention to detail Experience working in both occupied and void properties Comfortable using handheld/PDA systems for job management Additional trade skills or qualifications are highly desirable Requirements NVQ or City & Guilds Level 2 (preferred) Full UK driving licence (van and fuel card provided) Willingness to undertake DBS and SC clearance checks Right to work in the UK (proof required) Professional, reliable, and customer-focused approach What We Offer Company van and fuel card Ongoing support and development opportunities Stable, long-term employment

Lift Repair Engineer South London Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in Reading. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix Carry out minor repairs to achieve continual operation Liaise directly with the customer while on site to build a good working relationship What you will need to be successful Hold NVQ3 in Lifts maintenance Hold a drivers license You have good skills in electricity and electrical engineering You are a committed professional, with safety as your priority You are comfortable communicating to others You are curious, adaptable, and you know how to work alone or in a team You are comfortable using electronic and digital tools. What’s In it For Me / Benefits Competitive salary package We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools, an iPhone and a company van The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program. Apply today to join us and build what’s next

Fairfield School of Business is where ambition meets opportunity. Established in 2006 and registered with the Office for Students, FSB is a fast growing and high performing higher education provider. We deliver career-focused qualifications across a range of subjects in partnership with leading UK universities. \n With over 200 expert staff, a strong and growing turnover, and campuses across England, including London, Birmingham, Leicester, and Sheffield, FSB combines the strength of a national organisation with a personalised, student first approach. \n At FSB, we specialise in opening doors. We support students from diverse backgrounds, including those returning to education, balancing work and family commitments, or without traditional qualifications. Our flexible study options and inclusive learning environment are designed to help every student succeed. \n Joining FSB means being part of an organisation that is committed to transforming lives through education. We empower students with the confidence, skills, and support they need to achieve their goals and build their future. \n Overall Purpose of the Role \n The Lecturer in Business plays a key role in supporting the effective delivery and continuous development of teaching and learning. The post-holder will be responsible for planning, delivering and evaluating high-quality, innovative teaching that supports student engagement, achievement and progression. \n Working collaboratively with teaching and supporting staff members, the Lecturer will establish and maintain strong professional relationships and contribute to the team’s performance. The post-holder will participate in service planning, delivery, monitoring and review to support the ongoing improvement of academic provision and ensure a high standard of student support and customer care. They will also engage in relevant staff development and training opportunities to continually enhance their teaching practice and academic responsibilities. \n Key Responsibilities (including but not limited to): \n\n • Deliver high standards of teaching and learning, and monitor assessment processes in accordance with examination requirements\n, • Produce schemes of work, lesson plans, assessment plans, learning materials and any other related activities that impact the effectiveness of learning\n, • Mark assignments by a specified deadline\n, • Assist in the identification of students’ individual needs and Act as a Personal Tutor to students\n, • Attend appropriate meetings between departments\n, • Provide and maintain records of formative and summative assessments of students’ learning\n, • Identify, share and embed good practice and resources in teaching, learning and assessment and course/subject leadership.\n, • Produce digital material, webinars, lecture recordings, marketing material and/or any other related material as and when required\n, • Engage in the quality assurance process and demonstrate an understanding of the regulations associated with the awarding bodies\n, • Dissertation supervision of UG and PG students\n, • Maintain own continuing professional development\n, • Ensure compliance with the School’s Health and Safety policy\n, • Contribute to departmental, faculty, or company-wide working groups or committees as requested\n, • Undertake any other appropriate duties as requested by the Dean.\n\n Person Specification \n Essential \n\n • Experience teaching and learning at undergraduate, postgraduate or equivalent level\n, • Relevant Master’s degree\n, • Working towards or holding a Postgraduate Certificate in HE (PGCert) or equivalent.\n, • Working towards or holding a Fellowship of the Higher Education Academy (FHEA).\n, • Strong organisational and record-keeping skills\n, • Experience of working with students within a Higher Education or Further Education setting\n, • Ability to convey ideas to students from a wide range of backgrounds and with very diverse experiences\n\n Desirable \n\n • Working towards or holding a PhD in a relevant discipline\n, • Working towards or holding a Senior Fellowship of the Higher Education Academy (SHEA).\n, • Experience supervising dissertations\n, • Experience in Module Leadership\n, • Experience in teaching research methods and supporting students in selecting research topics\n, • An understanding of the UK professional frameworks\n, • Knowledge of HE quality assurance processes\n\n Work-Life Balance: We aim to support and provide a healthy work-life balance for employees who may have personal commitments through the following: \n\n • Flexible working hours\n, • Working from home opportunities\n, • Generous annual leave (33 days including bank holiday) increasing to 38 days after three years of continuous service)\n, • Additional leave between Christmas and New Year, in addition to all public holidays\n, • Special leave and compassionate leave for important occasions\n\n Financial Benefits: The financial well-being of our staff is vitally important to us. We aim to provide: \n\n • A progressive pay structure with competitive salaries\n, • Tax-efficient pension scheme by Aviva\n, • Relocation allowance\n, • Gift Vouchers\n, • Hardship assistance in exceptional circumstances\n\n Health & Wellbeing: We support staff with their health and wellbeing through the following: \n\n • Vitality at work includes\n, • Annual health checks\n, • Mental health support\n, • Various rewards and discounts for healthy living, such as Gym membership\n\n Personal and Professional Development: We are committed to the ongoing professional development of our staff. We provide various internal and external training programmes, which include: \n\n • A range of job-specific training programmes to support your career path\n, • Graduate and Trainee schemes for entry-level academics\n, • Subsidised Advance HE membership\n, • Team building and celebratory events\n\n FSB IS COMMITTED TO EQUAL OPPORTUNITIES AND REPRESENTING THE DIVERSITY OF THE COMMUNITIES WE SERVE.

Are you looking for a role where your Class 2 (Cat C) driving experience really matters? Do you enjoy brightening customers’ days by delivering their much-loved products to their homes? Are you happy being out on the road and take pride in delivering excellent customer care? Here at GXO, we’re working together with B&Q and are looking for highly experienced RegionalClass 2 Driver to join our Store to Home team (applications from HIAB-qualified drivers are encouraged). In this role you will support deliveries from our New Malden and Croydon stores therefore flexibility is essential. You’ll be working on a full-time, permanent basis, following a two-week rotating shift pattern: Week 1 - Monday to Friday/ Week 2 - Tuesday to Saturday, with start time between 07:00 and 11:00, contracted to 40hrs per week. Pay, benefits and more: As a Driver, you’ll receive a competitive pay and benefits package, depending on the licence held: Pay Rates: Class 2 Driver • An hourly rate of £18.90, that is an annual salary of £39,312.00, • Overtime pay of 28.35 per hour (when applicable, paid over 40hrs) Class 2 Driver (HIAB Qualified) • An hourly rate of £19.93, that is an annual salary of £41,454.40, • Overtime pay of £29.90 per hour (when applicable, paid over 40hrs) Additional Benefits • On-going annual CPC training, • Holiday pay and Workplace pension, • B&Q store discount upon successful completion of probation period, • A 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme, • Access to our MyBenefits platform offering a variety of high street discounts, cashback cards, a saving scheme and much more!, • Access to GXO University – home to a wealth of online training courses, meaning your development never ends! What you’ll do on a typical day: • Providing multi-drop home deliveries directly to the customer’s chosen room, averaging 16 deliveries per day in quieter months and up to 24 during peak season, • Maintain accurate driving/working time records using the Tachomaster system and manual entries to record all working hours as required by the WTD regulations, • Operate company vehicles in a safe, legal, and efficient manner, • Ensure all products are checked off the vehicle and the customer receive the correct products and delivery documentation, • Keep customers informed of their estimated time of delivery and where issues occur communicate with in a polite and courteous manner What you need to succeed at GXO: • Previous experience in multidrop, store deliveries preferable but not essential, • A full UK driving licence with category C Entitlement with an up-to-date CPC and Digital Tachograph, • No more than 6 penalty points on your licence (no DD, DR, DG, BA, CD, AC, LC or TT endorsements), • A valid HIAB licence with brick grab ticket (ALLMI or equivalent), where held, • Excellent customer service skills, both written and verbal, • Willingness to undertake pre-employment Disclosure and Barring Service (DBS Check), • Be prepared to commute between New Malden and Croydon stores #bqstore We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

Location: St Helier, JE, JE1 1HS Brand: HSBC Area of Interest: Role Workstyle: Hybrid Worker Date: 10 Jul 2026 If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Head of Conversational Banking Channels, CIIOM. You will define and deliver CIIOM’s Contact Centre transformation and Conversational Banking agenda across voice and digital conversational channels (e.g. chat/messaging/bot), improving customer experience, increasing digital adoption, and driving operational efficiency through journey redesign, channel shift and automation (including AI-enabled capabilities). Accountable for service performance, transformation delivery, financial and workforce planning inputs, working across a matrix of CIIOM stakeholders and offshore/GSC partners. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. In this role you will: • Drive the CIIOM strategy for Contact Centre transformation and Conversational Banking, aligned to Direct Channels strategy and customer outcomes., • Set the vision, roadmap and Objective Key Results for conversational channels, spanning chat/messaging/chatbots/GenAI agents and voice servicing, aligned to business goals and customer needs., • Identify and deliver opportunities to increase containment/deflection, and reduce cost-to-serve whilst increasing self‑service adoption., • Lead delivery of change from concept to implementation, embedding new ways of working, playbooks and performance routines., • Own delivery against agreed SLAs and operational targets; monitor and improve KPIs, investigating drivers and implementing corrective actions., • Oversee performance across onshore and offshore teams including the Manila Contact Centre ensuring consistent standards and customer outcomes., • Ensure operational readiness for new capabilities (training, knowledge, procedures, controls, communications)., • Translate business needs into clear requirements for Technology/platform teams to enhance conversational capabilities and supporting tooling., • Manage budget/AOP inputs, FTE planning and recruitment requirements for the team., • Maintain an effective control environment in line with HSBC policies/procedures and applicable regulatory requirements; partner closely with Safeguarding (separate function) to ensure safe design and operation of changes., • Partner with Data & Analytics to test, learn and optimise conversational performance and implement new AI solutions. To be successful in this role you should meet the following requirements: • Experience leading offshore contact centre operations and/or service transformation in a regulated environment., • Track record delivering measurable customer experience and efficiency improvements (channel shift, journey redesign, automation/self‑service)., • Strong stakeholder management and ability to drive outcomes without a direct reporting line., • Strong MI capability: analyse, interpret and present insights; benefits tracking discipline., • Resilient, organised and decisive; able to lead in a fast‑paced, high‑volume environment., • Experience of completing governance and delivering AI capabilities into complex highly regulated organisations preferred. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com #J-18808-Ljbffr

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Onsite Parking Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Working 5 days out of 7 Please note, there is also the option for Term Time only, 43.6 weeks per year, £16 per hour. What you'll be doing: Ensuring dishes are prepared, cooked and presented to the required standards and specifications within your section/speciality in accordance with food safety procedures Comply with all client and company health & safety procedures and standards at all times including adherence to food information regulations and food safety checks Run a section of the kitchen to the required standards Preparing, cooking and presenting dishes to the required standards and portion specifications within your section/speciality Directing the tasks and training any commis chefs or kitchen assistants working in your section Ensuring food is recovered and stored correctly to minimise waste Assist with the processing of food orders Assist with the receipt and storage of deliveries Maintain the cleanliness of all kitchens and surrounding working areas Ensure the correct use of all machinery and equipment Perform other general tasks to support effective food service delivery as reasonably requested Who you are: Passionate and aims to cook to the highest quality freshest food possible Strong and consistent Chef De Partie background Good motivator and able to work well within a team Have excellent culinary skills with great attention to detail A creative thinker with sound knowledge of the latest food trends and fashions Have sound knowledge of hygiene, health and safety requirements Self-motivated with the ability to work in a pressurised environment Excellent people skills with the ability to develop and work well within a team Immaculate personal presentation, outgoing, passionate, excellent customer service and communication skills are required for this highly visible position About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/1706/41296001/52814511/SU #Lodestone House Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed. Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Senior Retail Chef de Partie to join our team in Ashurst. Salary: £35,200 per annum Location: SE25 5EW Shift Pattern: Monday-Friday, 40 hours per week Key Responsibilities: Prepare and deliver high-quality fresh food for a busy retail operation, serving approximately 450 covers per day. Support the Senior Sous Chef and Head Chef in the day-to-day running of the kitchen, ensuring food quality, consistency, and presentation standards are maintained. Take ownership of a designated section, ensuring all food is prepared, cooked, and served efficiently during busy service periods. Assist with stock control, ordering, stock rotation, and minimising food waste to achieve cost targets. Maintain excellent food safety, hygiene, and HACCP standards, ensuring all due diligence records are completed accurately. Train and support junior team members, sharing knowledge and encouraging continuous development within the kitchen team. Work collaboratively with colleagues to ensure smooth kitchen operations and excellent customer satisfaction. Demonstrate strong organisational and time management skills to meet service demands and deadlines. Contribute ideas for menu development and daily specials while maintaining retail food trends and customer expectations. Bring previous Chef de Partie experience, a passion for cooking and learning, strong food preparation knowledge, excellent communication skills, and a positive team-focused approach. What's in it for you? Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. Personal Development and Training opportunities Life assurance scheme Pension scheme Holiday allowance Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion Eye care A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance Family friendly support Regular social events and communication with our leaders A holiday purchase scheme Volunteering days Professional subscriptions Recognition schemes and people awards Long service awards Access to some great high street discount vouchers Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Job Reference: com/1307/48908001/52695660/SU #Vacherin Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

Royal Mail is embarking on a pivotal transformation of its Customer Service function, seeking a Customer Service Transformation Director to lead a high-profile 18-month programme. The role, based at the London Head Office with hybrid working, aims to modernise a digital-first customer experience, re

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